Once again I have ordered something from an unfamiliar company, and have been stung. How do they get away with it when there are plenty of really good small companies who are reliable and professional... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I received a very professional package full of information about my family name. Best of all was a reference to someone who may have been my great, great, great grandfather.
Update: the response from ‘a day in history’ was poor and the email they gave me to resolve the issues doesn’t work. This is what i got when I tried to send an email: Cannot Send Mail "Company... Zobacz więcej
Reakcja na opinię
I bought the surname history on the 28th. Initially I was buying one for my friends birthday but as it was a BOGOF offer I decided to get a second for my stepdad for christmas. They arrived on Thursda... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
We’re A Day In History — proudly obsessed with nostalgia, storytelling, and timeless design. Our personalised packs turn birthdays into beautifully crafted keepsakes.
Dane kontaktowe
Zjednoczone Królestwo
- support@adayinhistory.co.uk
- adayinhistory.co.uk
3,4
Średnia
67 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Poorly executed, poorly researched, lazy and lacklustre rubbish
Email I sent to the company upon receiving my order (I was refused a refund):
Hello,
I spent £29.99 on a ‘Your Day in History’ pack for my dad (order #15800) and I have to say I’m seriously disappointed. I expected far more interesting and niche facts - indeed, I expected far more facts in general - than what has been received.
For eg - stating “FASHION TREND: Mini skirts defined British fashion in the swinging sixties” is neither revelatory nor specifically relevant even to the year that he was born (1967). It’s not even an interesting standalone fact.
I’m also pretty appalled that there is a whole section under Economy, where space has actually been allocated on the page beset in red ink (as if this is a particularly important bit), which reads: “Price of a Freddo: Not yet introduced (launched in 1973)”.
I’m unsure whether I actually have to explain the problem with this one. If something was not actually yet even in existence, why is it being allocated space and prominence on an already limited page which is supposed to provide information on the contemporary economy in 1967? I understand that ‘the price of a freddo’ has become a tongue-in-cheek reference point used by - frankly - millennials to trace inflation. My dad is not a millennial. He would not get this reference or feeble attempt at a joke and frankly I would feel embarrassed to hand him this piece of paper as a birthday present. For which reason, I am not going to do so.
I was genuinely excited about this as a gift as I thought the concept had a lot of potential. However, I find the execution to be extremely poor, lacklustre and lazy. I want a full refund as I genuinely feel that I was oversold this product - and for a hefty price too. Extremely disappointed.
6 stycznia 2026
Opinia niezależna
Odpowiedź od A Day In History
Dear Abel,
Thank you for taking the time to leave such detailed feedback. I’m genuinely sorry to hear how disappointed you were with the pack.
We do try to be very transparent about what’s included, and each page of the pack is shown on our product page so customers can see the exact structure and what's included before ordering. That said, we absolutely recognise that expectations around depth, tone, and what feels “interesting” can differ from person to person, and it’s disappointing to hear that this missed the mark for you.
We’re a young company that’s grown very quickly, and feedback like this — especially when it’s specific — is genuinely valuable to us. If you’d be willing, we’d really appreciate hearing what kinds of facts or details you would have liked to see included instead, as we’re actively looking to improve and evolve the product as demand grows. We'd welcome your feedback anytime at support@adayinhistory.co.uk
Thank you again for sharing your experience. While I’m sorry this wasn’t the right fit for you, we do take your comments seriously and will reflect on them as we continue refining what we offer.
Kind regards,
Team A Day In History
Incorrect information. Worthless piece of rubbish.
I did not receive one of my items.
The content of the first item is categorically incorrect. Would not recommend.
7 stycznia 2026
Opinia niezależna
Odpowiedź od A Day In History
Thank you for leaving this review. I’m really sorry to read this and take both of these points very seriously.
I’d like to personally ensure this is properly looked into, both regarding the missing item and the concerns about incorrect information. That’s not the experience we want anyone to have, and we absolutely want the chance to make this right for you.
I’ve requested more details from you here on Trustpilot so I can investigate this fully and resolve it as quickly as possible.
Thank you for raising this, and I hope we can get this sorted for you.
Kind regards,
Team A Day In History
Very happy.
I ordered two birthday files, one for my wife and one for my disabled granddaughter. After a few hours I decided I wanted my granddaughters framed. I contacted them by email and said I would send the extra payment by PayPal if they agreed. They replied within the hour and agreed to change the order. Both arrived in time for the birthdays. More than happy.
24 sierpnia 2025
Opinia niezależna
Odpowiedź od A Day In History
Dear George,
Thank you so much for taking the time to leave this review - we really appreciate it!
It’s lovely to hear that both packs arrived in time for the birthdays, and we hope they were enjoyed by your wife and your granddaughter. Feedback like this genuinely means a lot to our small team.
Thanks again for your kind words and for choosing A Day In History.
Best wishes,
Team A Day In History
AVOID AVOID AVOID
I ordered the surname pack for £29.99 paid for it by PayPal less than 12hours later I got a notification saying it had been delivered by Royal Mail but no delivery was made , and after checking the so called tracking app it appears that the delivery was delivered at 01-15 hours on the Sunday morning???contacting the seller they said to check with neighbours in case it was delivered to them , regardless of the fact that the notification was sent out at three in the morning??.
After getting back in touch with them and saying that if it was delivered by Royal Mail to a neighbour I should have received a red notice card from Royal Mail.
The case is now with PayPal and because of lack of communication from the seller it will now be escalated to a claim.
I’m glad that I used PayPal because of the payment promise for money back I feel sorry for the unfortunate people who have no credit card and pay through their bank.
Avoid using this service because it seems to be a Scam and the seller is telling blatant lies.
After a very short sharp email from myself the seller contradicted themselves by saying that they had posted it on the 17/12/25 and not as they mentioned that it was posted on the 13/12/25.
May I recommend that they should change their name to Pinocchio trading.
They may think that everyone is gullible.
12 grudnia 2025
Opinia niezależna
Odpowiedź od A Day In History
Dear David,
Thank you for taking the time to leave this review. I’m really sorry for the confusion and frustration caused around the delivery of your order.
I’ve checked this thoroughly and can confirm that your order was prepared & packaged on 13 December, collected by Royal Mail on 17 December, and then delivered successfully on 18 December at 11:52am. The early-morning notification you mentioned relates to Royal Mail’s internal tracking update, rather than the actual delivery time, which we appreciate can be confusing.
I can also see that the PayPal case was later closed, which suggests the item was ultimately received. If not, please do reach out to us and we'll be more than happy to assist.
We’re absolutely not a scam, and we never intentionally provide misleading information. Royal Mail delays during December are unfortunately outside of our control, but I’m sorry for how unclear and stressful this felt while it was ongoing.
If you would be willing to update your review now that the delivery has been confirmed, we would really appreciate it. We’re a small business and it genuinely helps others understand how situations like this are resolved.
Kind regards,
Team A Day In History
No response to emails when I have a…
No response to emails when I have a genuine question about my order. No other means of contact available. Non existent customer service - AVOID at all costs.
9 grudnia 2025
Opinia niezależna
Odpowiedź od A Day In History
Dear Julie,
Thanks for leaving this review. I’m really sorry that it felt like you weren’t getting a response. That’s understandably frustrating, especially when you have a genuine question about an order.
We do have a dedicated customer support team and we reply to emails daily. I’ve checked our system but can’t currently see any outstanding emails linked to your name, so I’ve requested more information from you here on Trustpilot so I can look into this properly.
We absolutely don’t want anyone to feel ignored, and I’d really like the chance to resolve this for you as quickly as possible once we have the details.
Thanks for raising this, and I look forward to hearing back from you so we can help.
Kind regards,
Team A Day In History
Poor and slow delivery and…
Poor and slow delivery and communications. Orders intime for recipients birthday but delivery was delayed. Difficult to deal with.
Edit: Even though A Day In History have replied to this review, given the review was made on 8th December and their reply arrived on 23rd January, this only reinforces my review and the poor and slow communications they have.
8 grudnia 2025
Opinia niezależna
Odpowiedź od A Day In History
Dear Adam,
Thanks for taking the time to leave this review. I’m really sorry that the delivery and communication didn’t meet expectations, especially as the order was intended for a birthday - I completely understand how disappointing that must have been.
We were genuinely overwhelmed with demand over the Christmas period, and while that gives some context, we do fully own that we missed our target for dispatching some orders. Since then, we’ve put extra resources in place to make sure this doesn’t happen again.
I’ve also requested more information from you on this platform so I can look into your case specifically and understand whether we could have handled your query better at the time. We’re always open to feedback like this, as it helps us improve how we operate.
Thank you again for sharing your experience - it’s something we take seriously and are actively working to improve.
Kind regards,
Team A Day In History
This company will not respond to…
This company will not respond to emails. I made an error in my submission asking them to amend it and I will pay the charges. Absolutely nothing except taking my original £29.99 fee. Not acceptable given my politeness, they just come across as fraudulent. Would not recommend them
14 listopada 2025
Opinia niezależna
Odpowiedź od A Day In History
Dear Paul,
Thanks for leaving this review. I’ve checked the ticket and can see that we replied within about an hour of your original email, and that the change you requested was made free of charge.
It looks like our first reply initially landed in your spam folder, which understandably caused some frustration at the time. I’m glad we were able to get everything sorted once it came through.
If you’d be open to updating your review now that this has been resolved, we’d really appreciate it. We’re a small team and it really helps others understand how we handle things when issues come up.
Kind regards,
Team A Day In History
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.