Amazing and well thought out gift, great aftersales and always kept you up to date on your purchase, highly recommended and help support a growing business, thank you once again. Best regards, Chris
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Once again I have ordered something from an unfamiliar company, and have been stung. How do they get away with it when there are plenty of really good small companies who are reliable and professional... Zobacz więcej
Reakcja na opinię
Update: the response from ‘a day in history’ was poor and the email they gave me to resolve the issues doesn’t work. This is what i got when I tried to send an email: Cannot Send Mail "Company... Zobacz więcej
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I received a very professional package full of information about my family name. Best of all was a reference to someone who may have been my great, great, great grandfather.
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
We’re A Day In History — proudly obsessed with nostalgia, storytelling, and timeless design. Our personalised packs turn birthdays into beautifully crafted keepsakes.
Dane kontaktowe
Zjednoczone Królestwo
- support@adayinhistory.co.uk
- adayinhistory.co.uk
3,4
Średnia
68 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
What to buy for that person who has everything
Usual problem of what the heck can I get daughter for her birthday, having seen quite a few online ads, I thought I'd try this out.
Delivered pretty quickly after ordering and she loved it.
Not a huge amount of info to be honest, but what there was provided some laughs (annual salary in 1985 for one).Ideal for that extra gift when you're stuck to know what to buy. Well presented too.
10 kwietnia 2026
Opinia niezależna
Odpowiedź od A Day In History
Dear Mary,
Thank you for your honest review. We’re really pleased to hear your daughter enjoyed it and that it brought a few laughs as well.
We appreciate your feedback on the amount of information. Each pack is designed to highlight a carefully selected set of meaningful and interesting details from the day and year, but it’s always helpful for us to hear how customers feel and where we can improve.
We’re glad it worked well as a gift and that the presentation met your expectations.
Best regards,
Team A Day In History
Thank you for the quick delivery of my…
Thank you for the quick delivery of my orders (3 now) I made an error on one of the names and contacted the company and the responded quickly and my error has now been rectified, thank you Gemarie for your kind understanding
31 marca 2026
Opinia niezależna
Odpowiedź od A Day In History
Dear John,
Thank you so much for your kind words. We’re really pleased to hear you’ve had a great experience across multiple orders!
We’ll be sure to pass your feedback on to Gemarie as well — she’ll really appreciate it.
Thanks again for your support.
Best regards,
Team A Day In History
Absolutely love both of my buys
Absolutely love both of my buys, great service, and very quick delivery
Thank you
Would definitely recommend this lady
30 marca 2026
Opinia niezależna
Odpowiedź od A Day In History
Dear Sue,
Thank you so much for your lovely review — we’re really glad to hear you’re happy with both of your orders.
It’s great to know the service and delivery met your expectations, and we truly appreciate your recommendation.
Thanks again for your support.
Best regards,
Team A Day In History
Perfect birthday present (one of many)…
Perfect birthday present (one of many) for my wife. Well presented
26 marca 2026
Opinia niezależna
Odpowiedź od A Day In History
Dear Stephen,
Thank you for your kind words. We’re so pleased to hear it made a great birthday present for your wife.
We hope it was one of the standout gifts on the day!
Best regards,
Team A Day In History
Excellent service all round
Excellent service,excellent response to emails from customer services to provide tracking info and excellent product would definitely recommend and use again myself 5*****
20 marca 2026
Opinia niezależna
Odpowiedź od A Day In History
Dear Gary,
Thank you for your wonderful feedback. We’re really pleased to hear you had such a positive experience with both our customer service and the product.
We’d be delighted to have you order with us again in the future.
Best regards,
Team A Day In History
Aday in history
Bought this day in history pages for my husbands 70th birthday.paper is good quality but could have this information on line before I paid £29.99
3 marca 2026
Opinia niezależna
Odpowiedź od A Day In History
Dear Trish,
Thank you for your feedback, and we’re really glad to hear you were happy with the quality of the pack.
We’re sorry to hear that you felt disappointed with the value. We do our best to clearly show exactly what’s included on the product page so customers know what to expect before ordering, and each pack is carefully researched and put together to create something meaningful and ready to gift.
We’ll be honest, receiving a 1-star review is tough for a small business, especially when it’s clear some parts of the experience met expectations. Reviews have a big impact on us, so we always take them seriously and want to improve wherever we can.
If there’s anything specific you feel would have made the pack more valuable for you, we’d really appreciate you sharing it with us.
Best regards,
Team A Day In History
Paid £10 extra for delivery, still not here
I ordered for my husband's 60th birthday and paid the extra £10 for 24hr dispatch to make sure it arrived in time. 1 week later and it still isn't here. Have emailed the company twice. Once by replying to email confirmation and once through Shop app. No reply on either (junk mail checked). I am so disappointed that my husband didn't have a present for his special day.
3 marca 2026
Opinia niezależna
Odpowiedź od A Day In History
Dear Debbie,
Thank you for your feedback, and we’re very sorry for the disappointment this caused, especially given it was for your husband’s 60th birthday.
Just to clarify, we did respond to your email today (Monday) once the team returned from the weekend. We are currently in the process of training additional staff to extend coverage to include weekends going forward.
Your order was placed on 3rd March, however we experienced a temporary stock issue which wasn’t resolved until 6th March. Unfortunately this was then followed by the weekend when Royal Mail do not collect from us, which is why the order was dispatched on Monday.
We completely understand that 6 days is not acceptable, and this is certainly not our usual turnaround time, so we sincerely apologise for the delay.
As an apology from our side, we have fully refunded your delivery fee and issued a partial refund on the order.
We appreciate your patience and hope the pack still brings some enjoyment once it arrives.
Best regards,
Team A Day In History
I'm doing the family tree and this was…
I'm doing the family tree and this was lovely... came on time
Thankyou
2 marca 2026
Opinia niezależna
Odpowiedź od A Day In History
Dear Keys Price,
Thank you for your lovely review.
We’re so pleased to hear the pack was helpful while you’re working on your family tree, and that it arrived on time for you.
Wishing you the best of luck with your research — it’s always fascinating discovering more about family history.
Kind regards,
Team A Day In History
Absolutely fantastic pack.
I have ordered three of these packs since Christmas. One for my partner who loved reading about the history of her lady name. The other two are upcoming birthday gifts.
I had a slight issue with my most recent order (only 1 pack arrived instead of two) however an email was sent to customer service and I received a lovely email from Gemarie who assured me that the missing pack would be sent out as a priority and within a couple of days it arrived.
These packs are wonderful and very informative. A Day In History is a small company and positive reviews will help enhance the reputation of this company.
Thank you so much to Gemarie and everyone connected with this company.
I will definitely be ordering more of these packs as they make a wonderful and thoughtful gift for loved ones and friends.
4 marca 2026
Opinia niezależna
Odpowiedź od A Day In History
Dear Mr Heywood,
Thank you so much for such a thoughtful review! It really means a lot to us.
We’re delighted to hear that the packs have been so well received and that they’re becoming go-to gifts for your loved ones. I’m also really pleased Gemarie was able to quickly resolve the missing pack for you. I’ll be sure to pass your kind words on to her and the rest of the team.
As a small business, support like yours truly makes a difference and helps us continue improving what we do.
Thank you again for your trust in us and we look forward to creating more packs for you in the future.
Kind regards,
Team A Day In History
An Amazing Gift For Any Occasions
I ordered 2 lots for my two daughters, along with the details highlighting the history of their Surname, plus a frame. Wow! What more can I say, I received, all my items safely packaged up, presented in a wonderful burgundy folder highlighted in Bold Gold, A Day In History. There is so much information, for example the prices of Houses, Bread etc., in the year, of that person’s birth compared to the present. Highly recommended, suitable for any age group and makes a wonderful gift, for any special occasions. A big Thanks to Gemarie and The Team
2 marca 2026
Opinia niezależna
Odpowiedź od A Day In History
Dear Lorna,
This is such a lovely review to read - thank you so much for taking the time to share it!
We’re thrilled to hear you were happy with both packs and that they arrived safely.
I’ll be sure to pass your kind words on to Gemarie and the rest of the team. It truly means a lot to all of us.
Thank you again for your recommendation and support.
Kind regards,
Team A Day In History
Absolutely fantastic customer service…
Absolutely fantastic customer service experience. Small problem with the pack I received which was completely replaced and received within a week with no problem.
The packs are extremely high quality and are a lovely personal momento for people to keep, I have so far purchased three packs for special milestone birthdays.
27 lutego 2026
Opinia niezależna
Odpowiedź od A Day In History
Dear Tracy,
Thank you so much for such a lovely review!
I’m really pleased we were able to resolve the issue quickly for you and it means a lot to hear that you’re pleased with the quality of the packs.
The fact you’ve purchased three already truly means a lot to us. Thank you for your continued support.
Kind regards,
Team A Day In History
I received my order in timely fashion
I received my order in timely fashion, but after opening my son’s last name was misspelled. I’ve emailed the company 3 times asking to please send a corrected first page. NO RESPONSE!!. So that’s money wasted
2 lutego 2026
Opinia niezależna
Odpowiedź od A Day In History
Hi Linda, could you kindly check your spam emails?
We've been desperately trying to make this right for you, but it seems you aren't receiving our responses.
Having reviewed your order, the pack was printed exactly as the details were submitted at checkout and was delivered promptly. We always aim to provide a smooth and accurate service, so it’s genuinely disappointing to see a 1-star review when the order was fulfilled correctly.
If you respond to any one of our emails, the team will be able to assist you as a priority.
Thanks for giving us the chance to resolve this.
Kind regards,
Team A Day In History
Excellent
The contact between ourselves was fantastic, delivered to the wrong address but Gemarie made sure I received my Day in History for my daughters 30th Birthday, it's everything and more I could of wished for she absolutely loved it truly loved it.
To see how much it meant to my daughters 30th Birthday was so worth it.
This company is one of the best I have ever delt with, they kept their promise.
This pack is beautifully presented, the thick paper and seal is so official , the information of which day you choose if full of fun facts, how everything was and Costs, birthdays also on that day, world facts all very interesting.
I will definitely be ordering more for family and friends from this website the true genuine one I have found, you will love your Day in History.
24 lutego 2026
Opinia niezależna
Odpowiedź od A Day In History
Dear Michelle,
Thank you so much for your kind review! I'm delighted that Gemarie was able to assist you, and I'll be sure to share the positive feedback.
We look forward to serving you again in future.
Best regards,
Team A Day In History
Placed order and nothing shipped
Placed order on Feb. 13 and yet to get an update on shipping. It says shipping label created but shipper has not picked up. It’s sitting there for 2 weeks? Way past the intended birthday it was to be a gift for. Yet to get an update although it was requested.
12 lutego 2026
Opinia niezależna
Odpowiedź od A Day In History
Hi there,
Our standard despatch time is 48 hours (Monday–Friday), so this certainly doesn’t sound right! I want to make sure we get this resolved ASAP for you.
We clear support tickets daily, so if you haven’t seen a response from us, it’s very possible our replies have landed in your spam folder. I appreciate that from your perspective it may look like we haven’t responded, but I can assure you we always reply.
I’ve requested further details from you here on Trustpilot so I can look into this properly. As soon as we have the information, we’ll make sure this is resolved as quickly as possible.
Kind regards,
Team A Day In History
Content was disappointing
I have just received my pack giving me details of my surname. It is a gift for my husband’s birthday. It arrived less than a week after I ordered it which was very prompt, but I was disappointed with the content I must admit. At least I paid a discounted rate, if I had paid full price I would have been very annoyed 😕
18 lutego 2026
Opinia niezależna
Odpowiedź od A Day In History
Dear Maggie,
Thank you for taking the time to leave a review — and I really appreciate you mentioning the quick delivery.
I’m genuinely sorry to hear that the content felt disappointing for you. We’re a relatively new company and this is the first version of the Surname History Pack. The response overall has been incredibly positive, especially from customers who’ve gifted it, but we’re absolutely committed to continuing to innovate and improve the product over time.
I’d truly value hearing what specifically you felt was missing or what you would have liked to see included. We keep a running list of suggested improvements and will use this directly to create future versions!
Thank you again for sharing your thoughts — it really does help us grow.
Kind regards,
Team A Day In History
Great experience first class in all departments
Fantastic company the parchment used is first class if you are just thinking “ I wonder if these products are worth the while. “
Please go ahead and purchase they are amazing with so much knowledge postage is free and so quickly received just ordered my second purchase and will order at least 4 more in the coming months 5* plus
5 lutego 2026
Opinia niezależna
Odpowiedź od A Day In History
Hi Jean,
Thank you so much for taking the time to leave such a kind review - this genuinely means a lot to our whole team.
We’re really pleased to hear how much you enjoyed the pack, and it’s lovely to know you’ve already placed a second order. Feedback like this is exactly why we do what we do.
Thank you again for your support and recommendation.
Kind regards,
Team A Day In History
Somehow 2 orders turned into 5
Somehow 2 orders turned into 5! I emailed, texted about 5 times and no response! The product is minimalist, at best and took weeks to receive. A nice folder and pretty computer paper that you could print yourself would have been more attractive - I'd NEVER order from them again.
4 lutego 2026
Opinia niezależna
Odpowiedź od A Day In History
Hi Gail,
Thank you for taking the time to leave this review. I’m really sorry to read about your experience.
I’ve requested further information from you here on Trustpilot so I can look into this properly and understand exactly how two orders appeared to turn into five, as that’s certainly not what should happen and we’d want to make that right.
For context, our typical fulfilment time from start to finish is around 48 hours, and we always aim to respond to customer emails within 24 hours, so the delays and lack of communication you’ve described fall outside the standard we expect of ourselves. I understand we really struggled to cope with the spike in orders during the Christmas period (for which we are super grateful and now fully on top of) but I’d like to investigate this further to see what went wrong and ensure it’s properly addressed if it wasn't already.
Thank you again for raising this - I hope we’re able to connect and resolve it for you.
Kind regards,
Team A Day In History
I ordered 2 folders plus one for$20
I ordered 2 folders. For $79.99.
I put in names and dates requested. A promt came up to order a third for $20.00. I clicked and that was it. They never took information on 3rd.
I eventually get 2 in the mail. 1 had wrong date. I emailed immediately. They have not responded. Sent multiple emails,with no response. So I paid for 3. Got 1 correct ,1 wrong and one is missing.
6 stycznia 2026
Opinia niezależna
Odpowiedź od A Day In History
Hi Steve,
Thank you for leaving this review — I’m really sorry for the confusion and frustration this caused.
I’ve checked this carefully and can see that we’ve sent 7 replies to the email address used on the order, including responses to your emails. Unfortunately, it looks like our emails may not be reaching you — this does sometimes happen if messages are being filtered into a spam or junk folder.
We absolutely want to get this sorted for you. Could you kindly check to see if your responses have landed in spam by mistake?
Thanks again for raising this, and I hope we can get this cleared up quickly.
Kind regards,
Team A Day In History
Poo product
Ordered two packs early december one for my wife and one myself. Mine arrived in 10 days (not impressed with quality or content) but nothing for my wife (was intended as an xmas gift) took 2 months emailing before it arrived.. Of course they do reply with apologies and promises to sort it etc etc, even send (dubious) tracking numbers, definitely not worth the money.. In short seems a borderline scam, poor quality product and timewasting customer service. Save your money - dont bother.
10 grudnia 2025
Opinia niezależna
Odpowiedź od A Day In History
Thank you for taking the time to leave this review. I’m really sorry for how frustrating this experience has been, especially with one pack arriving and the other not turning up as expected — I completely understand how disappointing that is, particularly when it was meant to be a Christmas gift.
When deliveries go wrong like this, it’s incredibly frustrating for everyone involved. We rely on Royal Mail for delivery, which is a legitimate and widely used service in the UK, but when issues occur at their end it can unfortunately make us look unreliable, which is something we take very seriously.
Regarding the quality and content, I’m genuinely sorry that it didn’t meet your expectations. Each page of the pack is shown on our website so customers can see exactly what’s included before ordering, but that doesn’t mean your feedback isn’t valid. We’d really welcome more detail on what you felt was lacking, as we’re always looking to improve and refine the product.
I’ve requested further information from you here on Trustpilot so I can look into this personally and make sure everything is properly resolved.
Kind regards,
Team A Day In History
Scammers - don't waste your money
I bought this for my husband as a Christmas present. He thought it was a joke. Thank God he didn’t know how much I paid for this absolute rubbish.
My husband's grandfather was a Polish immigrant. The English legacy going back to the 12th century is therefore complete fabrication.
They state the product is “housed in a premium presentation folder.” What exactly is “premium” about a coloured cardboard folder?
“Handmade & Researched Just for You
“Every pack is carefully researched and handcrafted by our UK-based team to ensure historical accuracy and a personal touch.”
Total nonsense.
“Is this suitable for all surnames?
Absolutely. Whether your surname is the most common or the rarest, every pack is carefully crafted to celebrate its origin, meaning, and journey through history.
How is the information researched?
Each order is individually researched and assembled by our UK-based team using trusted historical archives and data sources.”
Utter garbage.
And 482/482 5 star reviews on their website. Read into that what you will.
No response received, none expected.
If you want to throw away £30 of your money go out and get drunk instead, at least you'll have fun until you're sober.
22 grudnia 2025
Opinia niezależna
Odpowiedź od A Day In History
Thank you for taking the time to leave this review. I’m genuinely sorry to hear how disappointed you were with the pack.
I do want to clarify a couple of points, as it’s important for us to be transparent. Our Surname History Packs focus on the origin, meaning, and historical development of surnames, rather than an individual’s personal family tree. Where a surname has English roots, that reflects the documented linguistic and historical origin of the name itself, not the full ancestry of every family who later carried it through migration.
All of our packs are assembled in-house by our UK-based team using established historical sources, and we’re careful to be clear about what the product is and isn’t on our website, including showing the full layout and presentation in advance. That said, expectations around tone, presentation, and perceived value can differ from person to person, and I’m sorry this wasn’t the right fit for you.
We absolutely do respond to customer enquiries and would be more than happy to review your order or discuss your concerns directly if you’re open to that. If you’d like us to look into this further, please feel free to get in touch via email with your order details.
While I appreciate your honesty, I’m sorry this experience left you feeling so negatively. We take feedback seriously and continually work to improve both our content and presentation.
Kind regards,
Team A Day In History
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