ACP Rail Recenzje 

The website is very user friendly and the descriptions of the various passes is very informative, which helps choosing a travel option very easy.
Payment and ticket options are also very easy to navigate.. We have used ACP multiple times now and have never had an issue while travelling by train.

I continuously tried to purchase (25 times). Often contacted ACP by mail for help. Each time they replied with one or two things to change or do, often repeating themselves!!! On the last email was the only time they said information regarding addresses must be the same!!!!! This made all the difference! If it had been communicated from the start, maybe frustration and anxiety could have been avoided. Please include this information in all correspondence that questions purchasing problems. Some of us do have summer residences, but one permanent residence.

Easy communication and prompt, professional support.

The instructions and process were very clear and simple. Our M-Passes were were downloaded and activated without any concerns at all.

Your staff was marvelous no question too small to answer
Polite kind and helpful

This a bit unfair but it's an average of 1 star (the website was apparently down but didn't give a message saying so, just a "Gateway error" or similar message that meant nothing) but when it came up I got an email saying so and the info I got was fine. Unfortunately it included a foot long URL that came to my laptop and I haven't got a clue how to get it on my phone. A QR code would have been useful. I just hope that British ticket inspectors have the technology to read it.
Fingers crossed!

Simple really. Three (main) problems.
You will be aware of them, but, like all bureucrasies these days (and big Corporations), you talk about valuing customers, and 'inclusivity', but you do the exact opposite anyway.
To explain:
1] The internet based system requires a significant level of mobile phone competence ... something that many people, especially older citizens, may not possess. Please have a PRINTED TICKET OPTION !
2] It is not straightforward to have internet coverage while travelling. Again, point one applies here.
3] The EURail 'system' gives the journey itinery for the travel from one place to another. ( I did quite long journeys, one being Venice to Paris). However, the offered journeys often have very demanding 'change train' requirements. Not easy with luggage, no familiarity with the railway station platforms,layouts. On one occasion, through talking to a tickey office, we altered the route a little, but then were chastised for changing the itinery (train route), because it was a different train company!
4] Once having paid upfront (for EURail pass), you then find that you have to reserve seats on many of the trains!. Well, firstly, I had no seat preference!. Then, we are told it is to ensure that we get a seat! .... but this should NOT be our problem. It is ethically wrong. Also, one has to arrange the reservations on a different system, separately, even though the ticket officer is aware of both having to be in place (they have BOTH systems to police, and scan the tickets ... so it is indeed a common system for them!). I can advise that on one train, that required reservations, that the train was barely 20% occupied. I see this as totally not the customers problem to handle, but yours ... and you say it is because some trains are faster than others !! ... that has nothing to do with us! Some taxis might be faster than others as well!

Have used several times over the years.
Has always worked for us.
Smooth easy to use application to find what you need
Would always recommend.

Coming from the U.S. once you grasp the concept of train travel in the UK, having the pass made getting around the countries very easy

Clear comminication, easy buying process.

Using the ticket was always seamless. The staff were friendly. Some railway employees were happy to see the ticket. The digital version worked at all ticket machines. I highly recommend the ticket.

Very responsive to questions and changes. I am extremely pleased with the service and support!

It is so easy to book online. I like the choices. I buy a Britrail pass every year. Love the flexibility of any train, anytime, and option of 1st class. Very good value for money.

I buy a Britrail Pass every year and love how easy they make traveling in the UK for me. I still prefer the paper pass, but find the added cost for mail delivery prohibitive (+/- 40$ CAD), so I finally caved in and got an M-Pass. According to the instructions, using the M-Pass will actually be more complicated and time-consuming, requiring extensive use of my cell phone and repeatedly filling in a form, instead of just getting the paper pass out of my pocket and writing in the date. I resent that the cost for a paper pass is made prohibitive to discourage me from buying it. I still greatly appreciate the product itself.

Also, I miss the inclusion of airport express trains, that has disappeared this year. It won’t add a customer to Britrail, since I’ll just have to take the underground.

Never been disappointed by Brit Rail and ACP Rail. In 2024, we encountered train cancellation, and National Rail reimbursed my taxi fee. Excellent customer service.

Easy to follow instructions

I am in the middle of a very difficult interaction with ACP Rail right now. I'm using a multi-day flex pass for travel by rail in Britain. The basic premise of the pass seems to be good. However, their website is very difficult to navigate, thus making it easy to make mistakes in making reservations. They take no responsibility for this, and make no attempt whatsoever to help (offer a refund, or transfer of a purchase, etc.). For this reason, it feels like the company has no customer service regard whatsoever. The first reservation you make is free, so they are obviously able to let you make free reservations. It's such a shame, because it would be so easy for them to be a decent company with a bit of effort toward customer service. They make no attempt, however. I could not be more disappointed in my interaction with this company.

Buying the Britrail pass online was very easy.

Quick and easy, thanks!