ACIS Educational Tours Recenzje 869

Wynik TrustScore: 5 na 5

4,9

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

ACIS is an amazing company because all of their employees personally care about the teacher leaders and students who travel. They are always in contact and making sure everything goes well. They pla... Zobacz więcej

Oceniono na 5 z 5

My daughter had an amazing time in Paris, Rome and Madrid. As a vegan/plant-based, she was able to find food for all her meals, with the help of her tour guide, Sonia. Thank you, ACIS, for giving my d... Zobacz więcej

Oceniono na 5 z 5

I’ve traveled with my students several times using ACIS Educational Tours, and every trip has been amazing! They’re super organized and really pay attention to every detail, which makes a huge diff... Zobacz więcej

Oceniono na 5 z 5

Just met the amazing, kind, gracious, conscientious and meticulous staff behind the scenes of all of the fantasitc trips. The Global Conference is such a wonderful way to connect to the people who car... Zobacz więcej

Informacje dotyczące firmy

  1. Agencja turystyczna

Napisane przez firmę

Since 1978 ACIS, the American Council for International Studies, has been a leader in quality educational travel for middle and high school students and their teachers. We believe in the power of travel to open students' eyes and change their lives—and every detail of our educational tours is carefully crafted to help make it happen.


Dane kontaktowe

4,9

Doskonała

Wynik TrustScore: 5 na 5

869 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Oceniono na 5 z 5

Wouldn't travel with anyone else

I have now led three school trips through ACIS and have been consistently delighted with the service. Hotels are all centrally located, tour leaders have been very flexible and responsive, and the itineraries have been perfect. Would not consider leading one of these trips with another company.

9 czerwca 2025
Opinia niezależna
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Odpowiedź od ACIS Educational Tours

Hi Sean,
Thank you so much for your nice review!! We can't wait to plan trip number four!

Sincerely,
Laura Smart
SVP Customer Experience

Oceniono na 4 z 5

Costa Rico lancaster trip

Miguel, our driver, and Armando, our tour guide, made the trip very memorable! Can't say enough about these 2 extraordinary men. Armando is beyond knowledgeable about everything and he presents it in a way that is understandable and you retain it. I have found myself recalling and telling friends and family things I learned. Both men felt like family and were absolutely wonderful with our students. We all were very sad to leave them. Your company is blessed to have 2 such amazing men working for your company. The only complaint I have is the animal sanctuary. What a total disappointment! I would never recommend that to anyone. The people running it seemed very disinterested in us being there. One day, they sent us to clean for a couple hours and they would come and get us afterward to help build something. No one ever came and got our group. Very, very disappointing place. Felt that it was a waste of time and money being there.

9 czerwca 2025
Opinia niezależna
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Odpowiedź od ACIS Educational Tours

Dear Tammy,
Thank you for your insight. I am happy that Armando and Miguel were great. We are speaking with them to get more details about the experience and will speak to our contacts at the Animal Sanctuary to make sure this doesn't happen and evaluate our partnership with them. We do know this sanctuary does need help so we truly appreciate everything your group did there and apologize that you had a bad experience. Again, thank you for bringing this to my attention and we are on it!
Thank you,
Laura Smart
SVP Customer Experience

Oceniono na 5 z 5

1st Time ACIS Traveler

I just completed my first trip with ACIS Educational Tours to Costa Rica. Everyone was professional and everything was well organized. All flight and hotel details were in place and communicated in advance of the trip. We had an excellent Tour Manager who was very knowledgeable of the country, culture, language, and wildlife. He also was funny and related well with the students. We always felt safe and enjoyed each activity. I highly recommend ACIS to educators leading student group travel.

9 czerwca 2025
Opinia niezależna
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Odpowiedź od ACIS Educational Tours

Hi Amy,
Thanks for taking the time to write a nice review. I love Costa Rica too and am so happy you and your group had a great experience and enjoyed Tico hospitality.
Pura Vida,
Laura Smart
SVP Customer Experience

Oceniono na 5 z 5

Terrific Hotels in great locations

Terrific Hotels in great locations. An extremely knowledgeable guide with the ability to relate to our group. Local guides with great knowledge. Comfortable transportation. ACIS was easily contacted when needed and worked well with our group travel challenges.

10 czerwca 2025
Opinia niezależna
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Odpowiedź od ACIS Educational Tours

Hi Gordon,
Thanks for writing such a nice review. We appreciate you! Hope you can travel with us again in the future!

Laura Smart
SVP Customer Experience

Oceniono na 5 z 5

London SHOWTIME tour

My students and I just returned from the SHOWTIME trip with ACIS. Our tour manager, Sara, was incredible. This is the third trip I've taken with ACIS, and this company feels like a family. They truly care about every aspect of our trip, and at times it seem as if we are the only group they are handling. Beth is an ally, working hard to provide everything necessary for a successful trip. Our hotel on the SHOWTIME trip was one of the nicest I've ever stayed in, either with ACIS or personally. Each meal was thoughtfully planned, each stop on our itenerary was exciting, and the shows we saw were breathtaking. ACIS is the only company I will use for student travel.

11 czerwca 2025
Opinia niezależna
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Odpowiedź od ACIS Educational Tours

Hi Clint,
Thank you for taking the time to write this review! I will pass on your praise to Sara and Beth. So happy you love the hotel... hope you got to see some great shows! We can't wait to plan your next educational tour.

Laura Smart
SVP Customer Experience

Oceniono na 5 z 5

Spectacular!!

Our guide, Christina, was the so friendly and on top of things at all times. I would love to do another tour with her. I have been on a tour with another company and you surpass them in every way. I would highly recommed ACIS in the future.

31 maja 2025
Opinia niezależna
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Odpowiedź od ACIS Educational Tours

Hi Kathy,
Thanks for writing such a nice review. I will make sure the Tour Manager departments knows how much you appreciated Christina!
Laura Smart
SVP Customer Experience

Oceniono na 1 z 5

ACIS cancelled our trip & delayed refund

My son's Spanish teacher invited us and other students to join a trip to Spain and Portugal with ACIS called the Iberian Voyage. I have been making payments of $1,300 every other week for several months, totaling approximately $13,000 out of the $15,000 trip cost. Last week, ACIS canceled the trip, citing insufficient participants—despite assuring my son's teacher that they would connect our group with others to ensure the trip proceeded.

At no point during the payment process were we informed of the possibility of cancellation, which makes this situation all the more frustrating. When ACIS canceled the trip, they promised a full refund. However, upon requesting the refund, I was informed it would be issued as a check and mailed within 45 days. This delay prevents us from having the necessary funds to arrange another trip for my son’s high school graduation, which was the purpose of this journey. His brother and I were planning to join him, alongside his teacher and fellow students.

Now, due to this unacceptable situation, we may not be able to travel at all, as my son begins summer school for college on July 1. The behavior displayed by ACIS is atrocious. They have shown complete disregard for the inconvenience and stress caused by their decision, and they seem to have no intention of rectifying the matter quickly or appropriately. I would strongly advise against using this company, especially if you are a fiduciary, such as a teacher, recruiting others to join their trip.

29 marca 2025
Opinia niezależna
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Odpowiedź od ACIS Educational Tours

Hi Suzanne,
I know the cancellation of your trip is a huge frustration. We did try to match your group with another group however I understand the options given did not fit into the date restrictions. I wish we had more options during your time period and do offer a full refund if we are not able to find an acceptable trip for the smaller group.

It is "standard" to say it can take up to 45 days for a refund just in case a check has not been process through our bank or some other issue, but this is not normally the case as we do send out checks weekly. We received definite notification that trip offers were not accepted on Friday.
We will be sending out the check to your family on Wednesday. I did attempt to call your cellphone to explain this to you but unfortunately, I received a message that your mailbox was full. I have sent you an email also.

Our goal is to have people travel so I am so sorry this did not work out and I hope that you and your sons can find another trip for his graduation.

Sincerely,
Laura Smart

Oceniono na 5 z 5

Brigham and Tom have been extremely…

Brigham and Tom have been extremely helpful! Looking forward to a great trip to Germany.

14 marca 2025
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Odpowiedź od ACIS Educational Tours

Thank you for taking the time to write a review!!
I am glad they are taking such good care of you and I know you will love your trip!

Thanks,
Laura Smart
SVP Customer Experience

Oceniono na 5 z 5

First time w a tour company in over 25 years.....

I hadn't used a tour company since the late 90s, and I was a bit hesitant heading into our trip to Costa Rica. However, so many things eased my mind along the way, and our guide was the absolute best. We went w the 3 star hotel package, and they were beyond my expectations as well. I love the ability to adjust the itinerary, and I have already recommended ACIS to our other teachers. The other thing that perhaps I didn't appreciate until recently was how all of the liability is out of your hands as a teacher. Consistent contact and honest answers made this a really positive experience for me.

17 marca 2025
Opinia niezależna
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Odpowiedź od ACIS Educational Tours

Hi Jack,
Thanks for writing such a great review. One of the great benefits of traveling with ACIS is the support so I am glad you felt that. Costa Rica is such a wonderful place to travel with students. I hope you will be going back soon!

Pura Vida,
Laura Smart
SVP Customer Experience

Oceniono na 5 z 5

ACIS Personnel Continue to Impress

From the operations team to the tour managers, it is the amazing care and attention of the ACIS personnel that makes this group so special!

8 marca 2025
Opinia niezależna
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Odpowiedź od ACIS Educational Tours

We appreciate your review. Thank you for mentioning the operations team, we work behind the scenes, so it is nice to be mentioned. :) Our tour managers really bring the magic!

We hope to see you again overseas soon!

Laura Smart
SVP Customer Experience

Oceniono na 5 z 5

Confidence with ACIS

I have been traveling with this company for almost 20 years alongside students, families and adults and I plan to continue traveling with them as long as possible! When you pay for a trip with ACIS, you are getting a quality trip with attention to details, amazing tour guides, conveniently located hotels and quality meals. I feel confident traveling with ACIS because I know that my travelers will feel pleased with their experience and the value for their money! I think one of the biggest testimonies to this is the fact that I have individuals and family who have traveled on many of my trips - they keep coming back for more! I highly recommend ACIS for group travel!

6 marca 2025
Oceniono na 5 z 5

ACIS is an outstanding educational…

ACIS is an outstanding educational travel company. They were responsive to our school's every need and often went above and beyond to make sure our experience was positive.  Our ACIS contact was personable, caring, and knowledgeable in every way.  She went out of her way to make sure my questions were answered and she cared personally about our experience.  I feel like I gained a friend in working with her. Our hotels were excellent and our guide in Japan was par none.  Our itinerary was also unique and they created special experiences for my students. There were literally no snafus during our ten day trip to Japan and my students loved our tour. I highly recommend working with ACIS.

9 grudnia 2024
Opinia niezależna
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Odpowiedź od ACIS Educational Tours

Hi James,
Thank you for writing such nice things about us! I have heard such wonderful things about Japan and am so happy your group loved the tour!
Thank you again,
Laura Smart
SVP Customer Experience

Oceniono na 5 z 5

Efficiency

Quick to respond, accommodating, always prioritizing the wellbeing of my students, and ensuring that their experiences are unforgettable.

4 grudnia 2024
Oceniono na 5 z 5

So far everything is going smoothly

So far everything is going smoothly. My contact is always ready to help and answers my questions within 24 hours. He contacted the grade-wide meeting at the beginning of the process and all parents' questions were answered.

12 października 2024
Oceniono na 5 z 5

ACIS is a the best educational travel…

ACIS is a the best educational travel company. They are attentive and responsive to your groups needs. I highly recommend.

8 października 2024
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Odpowiedź od ACIS Educational Tours

Hi Cameron,
Thank you so much for the great review. We appreciate that you took time out of your day to say nice things!!

Laura Smart
SVP Customer Experience

Oceniono na 2 z 5

Greece and Italy 2024

I rate the guides 5/5. They are informative and very personable. The hotels are 4/5. Most of the time they are in areas where there is a grocery nearby and a few shops. Sometimes a little distance from public transportation. The itineraries are good. But I had to take the itinerary of another group last year and was disappointed about that. They only had one more participant than I did and we had to spend 24 hours on a ferry that was mediocre at bestdue to the distance that we covered. My itinerary had a much shorter ferry ride so I felt like we wasted an entire touring day. As a result it was after midnight when we got to our hotel in Florence. Throughout the years, I have planned several itineraries for my groups and have been very pleased when we have followed those tours. I like ACIS and plan to continue traveling with them.

12 października 2024
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Odpowiedź od ACIS Educational Tours

Dear Carolyn,
Sorry you were disappointed in having to adjust your itinerary last summer.
Unfortunately, we are unable to operate a group of 12 participants on their own as the it is price prohibitive.
We try our hardest to make things fair when we put groups together.
Your group was moved from a 9 day trip to a 10 day trip at no additional cost and still able to visit both Greece and Italy. I spoke to my colleagues and they mentioned we added the Uffizi and Borghese Gardens at your request in hopes that it would make up for not traveling on your chosen trip. I am sorry you still have are unhappy as that was not our goal.

However, I am extremely happy to hear that you still see the value of ACIS and rate our tour manager and hotels highly.
We do have small group tours that are available if you would like to be guaranteed your tour from the beginning.

Thank you,
Laura Smart
SVP Customer Experience

Oceniono na 5 z 5

Tricia Holda is on point.

Tricia Holda is on point. Courteous, knowledgable, and professional.

2 października 2024
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Odpowiedź od ACIS Educational Tours

Hi Carmen,

I am sure Tricia will love this review. Thank you for writing it!

Laura Smart
SVP Customer Experience

Oceniono na 5 z 5

36th trip with ACIS

Just finished my 36th trip with ACIS! I wouldn’t travel with any other company. We went to Morocco- what an amazing experience! The meals, hotels and tour manager were all outstanding, as always. The overnight stay in a luxury tent camp in the Sahara was truly a highlight of a lifetime! Thanks ACIS! Already have plans for 2025 and 2026 travel!

24 września 2024
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Odpowiedź od ACIS Educational Tours

Hi Dale,
Thank you for writing a review! Your trip looked marvelous...Morocco is on my bucket list for sure. We appreciate your trust in bringing you and your passengers all around the world!

Thanks,
Laura Smart
SVP Customer Experience

Oceniono na 5 z 5

Personal connection with ACIS…

Personal connection with ACIS contact…ease in staying in touch. A longtime connection in working with the same person. I trust her judgement and the advice she gives.

18 września 2024
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Odpowiedź od ACIS Educational Tours

Hi Carol,
Thank you for taking the time to write a review. We value our long relationships with our clients. We are also so fortunate to have so many staff members who stick around and just love what they do, this allows for that connection and trust.
Thank you so much for saying something about it!

Laura Smart
SVP Customer Experience

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