ACIS Educational Tours Recenzje 869

Wynik TrustScore: 5 na 5

4,9

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

ACIS is an amazing company because all of their employees personally care about the teacher leaders and students who travel. They are always in contact and making sure everything goes well. They pla... Zobacz więcej

Oceniono na 5 z 5

My daughter had an amazing time in Paris, Rome and Madrid. As a vegan/plant-based, she was able to find food for all her meals, with the help of her tour guide, Sonia. Thank you, ACIS, for giving my d... Zobacz więcej

Oceniono na 5 z 5

I’ve traveled with my students several times using ACIS Educational Tours, and every trip has been amazing! They’re super organized and really pay attention to every detail, which makes a huge diff... Zobacz więcej

Oceniono na 5 z 5

Just met the amazing, kind, gracious, conscientious and meticulous staff behind the scenes of all of the fantasitc trips. The Global Conference is such a wonderful way to connect to the people who car... Zobacz więcej

Informacje dotyczące firmy

  1. Agencja turystyczna

Napisane przez firmę

Since 1978 ACIS, the American Council for International Studies, has been a leader in quality educational travel for middle and high school students and their teachers. We believe in the power of travel to open students' eyes and change their lives—and every detail of our educational tours is carefully crafted to help make it happen.


Dane kontaktowe

4,9

Doskonała

Wynik TrustScore: 5 na 5

869 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Oceniono na 5 z 5

Gold standard of customer service

Working with Encore Tours, a division of ACIS, is a seamless experience. Their customer service exceeds expectations. They go out of their way to ensure the best possible experience for participants and leaders.

4 września 2024
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Odpowiedź od ACIS Educational Tours

Hi Sean,
Thank you so much for taking the time to write a review. I will be sure to let the team know that you appreciate their efforts!

Laura Smart
SVP Customer Experience

Oceniono na 5 z 5

Planning for a trip to Taiwan

Planning for a trip to Taiwan for Spring 2026 was effectively launched

23 lipca 2024
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Odpowiedź od ACIS Educational Tours

Hi Joseph,
Glad to hear about your new trip... we just had a group of teachers go there and they said it was amazing. Hope you have a great time!

Laura Smart
SVP Customer Experience

Oceniono na 5 z 5

Another Memorable Experience!

This summer, I just completed my 16 th tour with ACIS. This particular trip, we went to the Canary Islands and Madrid! This was our first time with this itinerary and it didn't disappoint. The restaurants in Madrid were centrally located. Our 4 star hotels in the Canary Islands had all you could eat buffet which included everything you could possibly think of at a resort-like hotel. Our hotel in Madrid was a few blocks from Callao which made enjoying the evenings and the energy of Madrid after dinner.

My tour consultant Jill was there for me from the beginning with discussing which trip would be best for our group until the very end! With ACIS, you even get a phone call from your tour consultant prior to departing as well as checking in during the trip to make sure everything is going well. Travelling with other companies at first had us at hotels further from the city center and dinners that had fewer options to choose from at the hotels (even when in the city center). I am already looking towards 2025!!

3 lipca 2024
Opinia niezależna
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Odpowiedź od ACIS Educational Tours

Hi Scott,
Thank you for writing such a nice review. Canary Islands!! ..I haven't been there yet but it sounds amazing! Time for your 17th trip! Hope to see you out on the road soon.

Thank you,
Laura Smart
SVP Customer Experience

Oceniono na 5 z 5

Since 1984....

I have been traveling with students and adults since 1984, ACIS/Encore tours is an amazing company providing the best in educational and performance tours.

20 lipca 2024
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Odpowiedź od ACIS Educational Tours

Wow... 1984. Thank you so much for sticking with us. We are so lucky to have so many long standing partnerships. We truly appreciate you!

Thank you,
Laura Smart
SVP Customer Experience

Oceniono na 5 z 5

Costa Rica coast to coast

ACIS continues to delight with this sustainable development / service minded adventure in Costa Rica. I love this trip because of the variety of experience. Our driver and guide were top-notch, helping us feel welcome in Costa Rica. I will continue to incorporate a service element of any future trip I lead with ACIS. I highly recommend leaders requesting a local school visit wherever they go! It was so special to connect in that way with Tico youth.

20 czerwca 2024
Opinia niezależna
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Odpowiedź od ACIS Educational Tours

Hi Tamara,
Costa Rica will always be one of my favorite places to visit. I love the fact that we can include sustainability and service element to any trip in Costa Rica. The bus drivers really become part of the trip. Hope you go back soon.

Pura Vida,
Laura Smart
SVP Customer Experience

Oceniono na 1 z 5

DO NOT SEND YOUR CHILD ON THIS!!!

DO NOT SEND YOUR CHILD ON THIS!!!! Horrible experience for my daughter. The trip is set up for students only. Then it says parents can also go. We assumed they would be looking out for our daughter since it was advertised that students can go alone. We paid $4800 and she was guaranteed a 7 day stay, 6 games played, a train ride, zip lining, snorkelling, and like I said we assumed she would be taken care of and watched by ACIS.
Her flight Monday morning was cancelled. She was stuck in Miami over night and the only way she got a hotel room in Miami is because another parent signed for her to be able to get it since she is under 18. Her luggage was lost in Miami. ACIS didn’t but the other players parent that was with her tried her best to get it. She finally made it to the Dominican Republic Wednesday afternoon. She missed the first 3 days. She only played 4 games and 1 of those was against the other USA team. She missed the opening ceremonies. They didn’t go on a train ride. They didn’t zip line. It is very unsafe the way they have children going from airport to airport and hotels by themselves. It’s definitely not worth the $4800 that we raised and paid for.

29 lipca 2024
Opinia niezależna
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Odpowiedź od ACIS Educational Tours

Hi Sue,
I know Liz Rees had reached out to you right after this review and your Facebook post. She wrote "Hi Sue Ellen, My name is Liz Rees and I am the SVP of International Programs at ACIS. I'm so sorry your daughter had this experience on her America's Team trip with ACIS. I would like to speak with you tomorrow to see if we can make things right." She gave you her direct line and then also left a message. Hopefully you were able to connect.

I am so sorry for your daughters negative experience with her journey to Dominican Republic.

Laura Smart
SVP Customer Experience

Oceniono na 5 z 5

Combined group - Best thing to have happened!

This was my first time as a teacher taking students abroad. My school had not done a trip overseas in some time due to travel restrictions. We managed to get together a small group (consisting of two chaperones, two parents, and eight students) which did not make the minimum for an independent group tour. By day two, the students from both my school and a school in North Carolina had become the best of friends. They were literally crying when they had to say goodbye on our last day! If you are hesitant about being combined with another group, trust me, it may just end up being the best part of the trip! :)

15 czerwca 2024
Opinia niezależna
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Odpowiedź od ACIS Educational Tours

Hi Kiera,
I am so happy to hear that your groups got along so well!! The purpose of these programs are to learn and change lives, sometimes it can be just by making new friends!
Thank you for taking the time to write a review,

Laura Smart
SVP Customer Experience

Oceniono na 5 z 5

ACIS is THE best tour company

ACIS is THE best tour company. From start to finish, everyone is dedicated to making sure travelers have an amazing experience. Tour managers are knowledgeable, enthusiastic, and dedicated, hotels convenient and high quality, and the food is part of the experience--fun, educational, and delicious!

13 kwietnia 2024
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Odpowiedź od ACIS Educational Tours

Hi Elizabeth,
We strive to be THE best...so thanks so much for taking the time to write nice things about us!

Laura Smart
SVP Customer Experience

Oceniono na 5 z 5

ACIS took care of every single detail

ACIS took care of every single detail, big and small. All we had to do was enjoy the learning and ride. 100% Recommend!

27 czerwca 2024
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Odpowiedź od ACIS Educational Tours

Hello Edna,
Thank you so much for the review. I know Jill loves working with you.

Thanks again,
Laura Smart
SVP Customer Experience

Oceniono na 5 z 5

Spain, France & Italy

Recently returned from my first trip with ACIS and I was thrilled with my experience!! We had excellent hotels, great food and our tour manager David really made the whole trip effortless. I absolutely plan on traveling with ACIS again and can’t wait to plan the next trip!

10 czerwca 2024
Opinia niezależna
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Odpowiedź od ACIS Educational Tours

Hi Stephanie,
Welcome back. So happy you have found ACIS and we will strive to make all your trips just as great in the future.

Thank you.
Laura Smart
SVP Customer Experience

Oceniono na 5 z 5

5 STARS!!

ACIS and Encore are our favorite way to travel! 5 stars across the board!

10 lipca 2023
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Odpowiedź od ACIS Educational Tours

Hi LesleyAnne,

We appreciate the 5 stars!!
Thank you for taking the time,

Laura Smart
SVP Customer Experience

Oceniono na 5 z 5

This was my first trip with ACIS

This was my first trip with ACIS, but it will not be my last. It was an incredible experience starting with my Program Consultant, Beth. She answered my million questions and she always did so in a timely and respectful manner. When I hit the ground, I was nervous, but excited. Our tour manager, Francisco, was top notch. He was so much more than just a tour manager. He will be a lifelong friend. We were a large group of middle school students and our tour of Paris, Nice and Rome was perfect. We saw everything and were so tired, but it was 100% worth it. If you are considering this company, give them a try. I promise you will not be disappointed.

14 czerwca 2024
Opinia niezależna
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Odpowiedź od ACIS Educational Tours

Hi Laura,
Thank you for taking the time to write a review. I am glad your first trip went smoothly and we can't wait to plan many more with you.

Laura Smart
SVP Customer Experience

Oceniono na 5 z 5

I just returned from the best 10 days…

I just returned from the best 10 days of my life with ACIS tours! Top-notch hotels, a fabulous tour guide, and delicious food throughout Italy and France..it really doesn't get any better than that! I am busy planning my next trip with them so that I am not so sad that I had to return home to reality!:)

6 czerwca 2024
Opinia niezależna
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Odpowiedź od ACIS Educational Tours

Hi Beth,
Thanks for writing a nice review. I am so happy to hear this was a great trip and wish you could have stayed in Europe forever!! We truly appreciate our relationships with fabulous Group Leaders like you, we are a team to make it great. Let's make next year just as great!
Laura Smart
SVP Customer Experience

Oceniono na 5 z 5

Amazing!

Traveling with ACIS means quality hotels that are close to all important attractions; authentic meals that showcase a country’s culture; amazing outings and experiences that get students involved in the culture, language & beauty of a country; watching students see all they’ve studied in the classroom come to life before their very eyes! The tour managers, program managers and supervisors take great care in making sure every aspect of the tour goes smoothly for teachers and students.

3 czerwca 2024
Opinia niezależna
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Odpowiedź od ACIS Educational Tours

Hi Jennifer,
Thank you for writing such a nice review. You pretty much said what ACIS is all about, great quality with strong support. We want to make is smooth so you can enjoy those moments with your students.
Thanks so much!

Laura Smart
SVP Customer Experience

Oceniono na 5 z 5

ACIS is top notch

ACIS is top notch. The whole trip was a success from planning and pre-departure; the support and customer service is outstanding, to our group sitting together on the plane, clean hotels in excellent locations, plenty of good food, an excellent tour manager, and a super nice and safe bus driver. I continue to have confidence in this company.

3 czerwca 2024
Opinia niezależna
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Odpowiedź od ACIS Educational Tours

Hi Angie,
Thank you so much for writing such a nice review. I am so happy that your trip when smoothly and we can't wait to plan another one with you. We truly appreciate that you took the extra time to come here to say nice things!

Thanks,
Laura Smart
SVP Customer Experience

Oceniono na 5 z 5

The Best Trip with ACIS Yet!!!

The Best Trip with ACIS Yet!!!
Evan was the most fun and accommodating tour guide and Nina the most excellent local guide. She knew everything!!! We loved every minute of our full trip, the scenery, food and excursions were beyond expectation. We loved really getting to see Greece, experience the local life and in Evan, made a friend for life.

10 marca 2024
Opinia niezależna
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Odpowiedź od ACIS Educational Tours

Hi Jenn,
Thank you so much for writing a review. Our Tour Managers really make a difference in the trip. I am so glad this was the best ever and hope we can make your next trip the best ever too!

Laura Smart
SVP Customer Experience

Oceniono na 5 z 5

Valued as a customer

As always, my questions and concerns are addressed immediately. I always feel like a valuable customer.

7 maja 2024
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Odpowiedź od ACIS Educational Tours

Hello Lori,
Thank you for taking time to write a review. We truly appreciate you and I hope you have a wonderful tour coming up!

Laura Smart
SVP Customer Experience

Oceniono na 1 z 5

Terrible Experience in Paris

We went to Paris with my son's class. We had three tour guides, didn't follow the agenda, and didn't even get to see sites such as The Louvre. I've tried contacting ACIS numerous times over the last month about my experience and received zero response.

28 marca 2024
Opinia niezależna
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Odpowiedź od ACIS Educational Tours

Dear Maggie,
I understand that our SVP of Sales Liz Rees did get back to you. I apologize for any delay in responding.

We do understand there was a problem at the Louvre, and we are terribly sorry for that.
The timed entrance was not available which resulted in a long wait to get in and we understand that took precious time in Paris.
The fact that you had tickets but just needed to wait was not properly explained by the tour manager.

Regarding the multiple tour managers, we sent a US Staff member who was on quality control in Paris to meet your group, as is our standard during peak travel times. When she realized that the relationship between the tour manager and the group was not positive, we made a quick change to have another Tour Manager take over. The US Staff member stayed with your group during the transition time.

I am sorry that Paris wasn’t all smooth. I also understand that the weather wasn’t great which can but a damper on what should be a beautiful walkable city.

I hope this clarifies a bit about the situation and I know that Liz wrote more detail in her response to you.

Thank you,
Laura Smart
SVP Customer Experience

Oceniono na 5 z 5

Peru, home to the Incan empire and to those who came before and after.

We just finished our trip to Peru, what an amazing experience! Fascinating place filled with culture, history, and beauty. The tour manager and local guides made the trip extra special by sharing their knowledge and expertise and providing historical context and folklore relevant to what we were seeing. Centrally located hotels gave students the opportunity to feel immersed, accompanied by great culinary opportunities. The itinerary was packed but well planned, every day was a unique experience.

12 kwietnia 2024
Opinia niezależna
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Odpowiedź od ACIS Educational Tours

Hi Gabriela,
I am so happy you were able to experience our fabulous Peru trips! It is truly a magical country and so much more than just Machu Picchu, so many different experiences.
Thank you for taking the time to write about your experience we know how busy teachers are!

Gracias,
Laura Smart
SVP Customer Experience

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