There was an issue with an item I ordered as it was out of stock after I have placed the order. The customer service reached out and were super helpful and I was able to choose to wait for it to be b... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Love that it’s Muslims owned with good quality fabric for everyday wear. I also really appreciate the communication with the sales them.
The quality of the clothes is great and I've received plenty of compliments during the month of Ramadan. Although, one thing I've come to notice is that pieces from different collections may be descri... Zobacz więcej
Almost three weeks later and it still isn’t even in the mail. After an email asking where it was I received a shipping notification, but over a week later it still hasn’t been given to USPS. I’m star... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Fueled with vocal appreciation for cultural disorientation; using Arabic art and literature as the base for truth and inspiration. Born out of a necessity to express Islamic identity in a rapidly changing globalized world, 5ivepillars transcends man-made borders to create a world of belonging that calls to the spirits of third culture kids who speak the powerful language of creativity. This connection of ideologies; recognizing the challenges and undeniable jewels of cultural duality, is materialized and translated through visual storytelling, elucidating art, and cutting-edge garments.
Dane kontaktowe
10277 Iron Rock Way unit 100, 100, 95624, Elk Grove, Stany Zjednoczone
- orders@5ivepillars.com
- 5ivepillars.com
4,4
Doskonała
222 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
The designs were perfect for the gift I…
The designs were perfect for the gift I purchased.
24 kwietnia 2024
Odpowiedź od 5ivepillars.com
Salam Jeremiah! Appreciate the kind words! Looking forward to providing more great gift options for you!
Wrong Item ordered a crewneck which was…
Wrong Item ordered a crewneck which was in stock when I ordered it but they gave me an hoodie instead and they let me know through email before it was delivered. So I respect the heads up and effort
3 kwietnia 2024
Opinia niezależna
Odpowiedź od 5ivepillars.com
Salam Irrick, we’re truly sorry to hear about your experience. This is definitely not the standard we aim for. We'd like to make this right and have reached out to you via email. If you did not get an email, contact our Customer Experience team directly at orders@5ivepillars.com referencing your order number so we can find you a resolution iA.
Turning a wrong delivery into a positive experience
I am super happy with the customer service! They were so helpful and really went the extra mile to resolve my refund issue generously. P.S. I really love the brand!
29 marca 2024
Odpowiedź od 5ivepillars.com
Salam Mi, we are truly sorry to hear about your experience with not receiving the hoodie you ordered. This is definitely not the standard we aim for and we'd like to make this right. We tried to find your order on Shopify using your info on trust pilot but it didn’t show up. Please contact our Customer Experience team directly at orders@5ivepillars.com referencing your order number, so we can investigate and find a resolution asap iA.
Awesome product
Awesome product, great quality materials, fast shipping and fit is perfect. Higly recommend!
25 marca 2024
Odpowiedź od 5ivepillars.com
Salam Shiraz! Happy the product and shipping exceeded expectations. Looking forward to your future purchases!
Product 10/10
Product 10/10
Experience 10/10
Customer Service 10/10
It was worth the wait, I am extremely impressed by the quality of the clothing. Highly recommend 5pillers to everyone.
Thank you 5Pillers.
29 marca 2024
Odpowiedź od 5ivepillars.com
Salam Hussain! We’re thrilled you’re impressed and appreciate the high praise. Looking forward to serving you again!
Beautiful Product
Always timely. Clothes are comfortable and fit well. Would love more restock on fast selling items.
25 marca 2024
Odpowiedź od 5ivepillars.com
Salam! So glad you're enjoying the comfort and fit—thank you. Thanks for being part of the community!
Great experience overall
28 marca 2024
Opinia niezależna
Odpowiedź od 5ivepillars.com
Salam! Thank you for your kind words. We're thrilled to hear you had a great experience overall. We look forward to serving you again soon.
Quality of the products
Quality of the products. The timeliness of the delivery.
28 marca 2024
Opinia niezależna
Odpowiedź od 5ivepillars.com
Salam Dalec! Thank you for your feedback. We're glad you were satisfied with the quality of the products and the timely delivery. We appreciate your support and look forward to serving you again!
Great Quality and Great Customer Service
I purchased three items:
The Greatest Tee in Black
Malcolm X Knit Crewneck in Grey
Closer Herringbone Necklace in Gold
The Malcolm X Knit Crewneck is so soft and has a good weight to it. The necklace is also beautiful. There was one issue: instead of The Greates Tee, I received the Dua Tee. When I reached out about the issue, they resolved it immediately. They covered the cost of shipping the wrong item back to them and sent me the correct item. It's still on the way but I'm excited for it to get here!
18 marca 2024
Opinia niezależna
Odpowiedź od 5ivepillars.com
Salam Niko! We're glad to hear you loved the Malcolm X Knit Crewneck and the Closer Herringbone Necklace — both great choices. We sincerely apologize for the mix-up with The Greatest Tee, but we're happy our team could resolve it quickly for you. Your patience and understanding mean a lot! Thanks again for your support.
The quality of the sweater I purchased…
The quality of the sweater I purchased for my husband isn’t the best. The stitching is crooked and looks odd. Dissatisfied.
28 lutego 2024
Odpowiedź od 5ivepillars.com
Salam, we’re truly sorry to hear about your experience. This is definitely not the standard we aim for. We'd like to make this right and have reached out to you via email. If you did not get an email, contact our Customer Experience team directly at orders@5ivepillars.com referencing your order number so we can find you a resolution iA.
Ive sent multiple emails regarding how…
Ive sent multiple emails regarding how i can process my return. Frankly, i’ll never purchase or recommend your apparel.
25 stycznia 2024
Odpowiedź od 5ivepillars.com
Salam Ali, we’re truly sorry to hear about your experience. This is definitely not the standard we aim for. We'd like to make this right and have reached out to you via email. If you did not get an email, contact our Customer Experience team directly at orders@5ivepillars.com referencing your order number so we can find you a resolution iA.
Good quality
I bought the Dus hoodie, it’s great quality & I received a lot of compliments on it
14 stycznia 2024
Odpowiedź od 5ivepillars.com
Salam Shariff! Thank you for your review. We're so glad you’re happy with the Dus Hoodie and that it's getting the compliments it deserves. We appreciate your support!
I recently discovered 5ive pillars and…
I recently discovered 5ive pillars and was truly impressed with their exceptional quality and trendy designs. The attention to detail in their craftsmanship is evident, and the fabrics used are both comfortable and durable. The diverse range of styles caters to various tastes, making it easy to find something for every occasion. Additionally, their customer service was prompt and helpful, ensuring a seamless shopping experience. I highly recommend 5ive pillars for anyone looking for stylish, high-quality Islamic clothing!! :)
14 stycznia 2024
Odpowiedź od 5ivepillars.com
Salam! Thank you so much for your kind and thoughtful review. We're thrilled to hear that you enjoyed the quality, design, and craftsmanship of our pieces. It's our goal to offer versatile, high-quality Islamic clothing that resonates with our community, and we're glad that came through in your experience. We truly appreciate your support and recommendation!
Odpowiedź od 5ivepillars.com
Salam Mahmudou! We're glad you found it beneficial and loved it. We appreciate your support!
I’ve reach out to them for an exchange…
I’ve reach out to them for an exchange and got no response. Very unprofessional and I won’t be supporting this company anymore.
14 stycznia 2024
Odpowiedź od 5ivepillars.com
Salam Larry, we’re truly sorry to hear about your experience with not receiving any responses from us. This is definitely not the standard we aim for. We'd like to make this right and have reached out to you via email. If you did not get an email, contact our Customer Experience team directly at orders@5ivepillars.com referencing your order number so we can find you a resolution iA.
High Quality Representation!
The ability to represent and show pride and love for our deen is no small thing. 5ive Pillars is making quality and unique pieces that I look forward to wearing. I've gotten a lot of compliments on the Ali making Dua hoodie.
31 grudnia 2023
Odpowiedź od 5ivepillars.com
Salam Jerel! Appreciate your support. We're honored to create pieces that reflect the beauty of our deen. So glad you're enjoying the hoodie!
Alhamdulilah
Have received compliments on my hoodie from Los Angeles, London, and Saudi Arabia. Very configurable
25 grudnia 2023
Odpowiedź od 5ivepillars.com
Salam Brees! Thank you for sharing. So happy your hoodie is getting such great feedback!
Odpowiedź od 5ivepillars.com
Salam Warren! We appreciate your feedback. Providing great quality and timely delivery is very important to us, and we’re glad it showed in your experience.
Top company bought clothes from them…
Top company bought clothes from them many times in the past and they always send the pieces through fast and well communicated.
2 grudnia 2023
Opinia niezależna
Odpowiedź od 5ivepillars.com
Salam Raza! Thank you for your continued support and kind words. We’re glad to hear that our clear communication has consistently met your expectations. We look forward to serving you again soon!
“Not Even Water?” Shirt and Islamic Trivia Cards
I bought the “not even water” shirt and the islamic trivia and I loooove my items! The customer service was great, the shirt comfortable, and I started playing the Islamic trivia with my family right after I unpacked it! Will be shopping here again.
28 listopada 2023
Odpowiedź od 5ivepillars.com
Salam Nadiyah! Thank you so much for your wonderful feedback. We’re thrilled to hear you love the products. It’s awesome that you’re already enjoying the trivia with your family! We look forward to having you shop with us again soon!
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.