Disappointed with installation, 1st visit turned up late and had to be cancelled, turned up late again on second visit as well. Two lads that did the job swiftly and efficiently. Still navigating the... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
It takes ages to get through to someone on the phone, which you need to do when you move address. I couldn't continue due to the service not being available in my new home, and it's taken 3 calls t... Zobacz więcej
Reakcja na opinię
Had a power cut last night. Turned all electric on to find router flashing so rang the tech team, Taz diagnosed the problem instantly and sent me out a replacement power brick right away no questions... Zobacz więcej
Reakcja na opinię
Cole was really helpful in helping me transfer and set up the best deal possible for full fibre in our village in terms of cost for speed. I’m extremely grateful in how helpful and knowledgable he was... Zobacz więcej
Reakcja na opinię
4,4
Doskonała
9 tys. recenzji
Odpowiada na 92% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Had great customer service from Steve…
Had great customer service from Steve today helped me with all the steps and getting me the best deal thankyou
21 kwietnia 2026
Opinia niezależna
Great guy
This guy is a great guy he solved my problem just in a short time and speak well
Thanks
21 kwietnia 2026
Opinia niezależna
Tomi listened to my concerns and…
Tomi listened to my concerns and provided solutions. I am satisfied with our conversation.
21 kwietnia 2026
Opinia niezależna
Odpowiedź od 4thutility
Hi Olatunde,
Thank you for your feedback. We are pleased to hear Tomi listened to your concerns and provided helpful solutions, leaving you satisfied with the outcome. 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Full Fibre
Signed up to get full fibre last September after them saying it was available for my property. After 7 months of chasing and updates they have now turned round and said it’s not available.
Very poor service!
21 kwietnia 2026
Opinia niezależna
Odpowiedź od 4thutility
Hi Mike,
We are sorry to read about your experience regarding the availability of full fibre at your property and the delays over several months before being advised it could not be provided. We understand how frustrating this must be after repeated updates.
Please respond to the email you will receive from Trustpilot with further details so we can investigate this personally and review what has happened.
Great deals & Internet speed compared…
Great deals & Internet speed compared with previous provider easy application on line .
Very professional installation team who set everything up & explained all features.
Speed & quality of Internet is exactly as advertised a breath of fresh air.
21 kwietnia 2026
Opinia niezależna
Odpowiedź od 4thutility
Hi Andrew,
Thank you for your detailed feedback. We are delighted to hear you are enjoying the speed and quality of your service, along with a smooth installation and professional support. 🚀
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Operator understood what I was trying…
Operator understood what I was trying to do with broadband account and was very helpful.
21 kwietnia 2026
Opinia niezależna
Odpowiedź od 4thutility
Hi William,
Thank you for your feedback. We are glad to hear the advisor understood your needs and provided helpful support with your broadband account. 🤗
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Very helpful customer support and…
Very helpful customer support and reliable fibre
21 kwietnia 2026
Opinia niezależna
Odpowiedź od 4thutility
Hi Darren,
Thank you for your feedback. We are pleased to hear you found our customer support helpful and the fibre service reliable. 🌞
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
My issue was dealt with really quickly…
My issue was dealt with really quickly by Olu in the customer retention team, low wait time and got the outcome I needed.
21 kwietnia 2026
Opinia niezależna
Odpowiedź od 4thutility
Hi Jon,
Thank you for your feedback. We are delighted to hear Olu resolved your issue quickly and that you experienced a low wait time with a positive outcome. 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Power cut!!
Had a power cut last night. Turned all electric on to find router flashing so rang the tech team, Taz diagnosed the problem instantly and sent me out a replacement power brick right away no questions asked. Great experience thanks Taz.
21 kwietnia 2026
Opinia niezależna
Odpowiedź od 4thutility
Hi Ryan,
Thank you for your feedback. We are pleased to hear Taz quickly diagnosed the issue and arranged a replacement, providing a smooth and efficient experience. 🚀
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Tried hard to accommodate to my needs
Tried hard to accommodate to my needs. Ongoing support
20 kwietnia 2026
Opinia niezależna
Odpowiedź od 4thutility
Hi Vissa,
Thank you for your feedback. We are glad to hear the team worked hard to accommodate your needs and provide ongoing support. 🌞
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Prompt action I was late paying due to…
Prompt action I was late paying due to the fact I was in hospital replaced to there message no loss of service
20 kwietnia 2026
Opinia niezależna
Odpowiedź od 4thutility
Hi Colin,
Thank you for your feedback. We are pleased to hear your situation was handled promptly and that your service continued without interruption. 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Clear simple information.
Clear simple information.
Patients and time to understand my query.
20 kwietnia 2026
Opinia niezależna
Odpowiedź od 4thutility
Hi Harjit,
Thank you for your feedback. We are glad to hear the information provided was clear and that you were given the time and support needed to understand your query. 🤗
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Needed full fibre running to the house
Needed full fibre running to the house. This was arranged with Openreach in a very quick time. The lad from Outreach was very good and had it up and online in about 45 mins of arrival.
20 kwietnia 2026
Opinia niezależna
Odpowiedź od 4thutility
Hi Stella,
Thank you for your feedback. We are pleased to hear the fibre installation was arranged quickly and completed efficiently. 🚀
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Very polite and fast response!
20 kwietnia 2026
Opinia niezależna
Odpowiedź od 4thutility
Hi Eduard,
Thank you for your feedback. We are glad to hear you received a polite and fast response from the team. 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Nick was very helpful to resolve the…
Nick was very helpful to resolve the issue I had. He solved it in around 5 minutes call.
20 kwietnia 2026
Opinia niezależna
Odpowiedź od 4thutility
Hi Janire,
Thank you for your feedback. We are pleased to hear Nick resolved your issue quickly and efficiently. 🌞
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
I was well informed by Kay she was…
I was well informed by Kay she was very patient in answering all my questions
20 kwietnia 2026
Opinia niezależna
Odpowiedź od 4thutility
Hi Margaret,
Thank you for your feedback. We are glad to hear Kay was patient and informative while answering your questions. 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Broadband repair.
The call operator was very helpful and thorough. A speedy response to our emergency.
20 kwietnia 2026
Opinia niezależna
Odpowiedź od 4thutility
Hi there,
Thank you for your feedback. We are pleased to hear the support provided was helpful and thorough during your broadband repair. 🤗
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
patient and knowledgeable
Shehryar was patient, knowledgeable and understanding. He helped me identify my options and helped me close in on a deal.
17 kwietnia 2026
Opinia niezależna
Odpowiedź od 4thutility
Hi Stephen,
Thank you for your feedback. We are delighted to hear Shehryar was patient, knowledgeable, and helped you find the right option. 🚀
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Good customer service
Good customer service, prompt response to queries, good network
20 kwietnia 2026
Opinia niezależna
Odpowiedź od 4thutility
Hi David,
Thank you for your feedback. We are pleased to hear you are happy with the customer service, prompt responses, and network performance. 🌟
If you ever need any support, please check the support area of our website found at https://the4thutility.co.uk/contact
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.