1st Call - Window & Door Repairs Recenzje 161

Firstly, Ali, our salesman, was honest, friendly, fair and did not use sales techniques to get us to accept the quote, he gave us a no frills fair quote which we all thought was fair and rare, fitting however is when things went south, all booked in, son back from uni, on duty to recieve glazers and glazing, solo engineer rocks up to fit large unit to upstairs window, so has to cancel, day wasted, 1st rearrange for following week, then that is cancelled last minute, rebooked 3rd time, only one set of ladders but 2 men this time, working at height regs call for scaffolding, but ladders if footed, nope 2nd man is carrying glazing unit upstairs to pass out to man on ladder, worse still on fitting rubber gasket inside is pinched and distorted.glazers leave. On returning home we see that rubber is now distorted and no longer sealed, call the office which begins a tirade of abuse and a level of unprofessionalism never before witnessed, no offer to come and sort the minor issue so they can be paid, just threats to break in and remove the new unit, and put old one back in, while we are not in, tresspass, breaking and entering, theft (50%already paid upfront) also refusal to return monies paid when they take window, PLEASE AVOID, sorry Ali

EDIT in response to 1st call
Abuse was one way from 1st call managers to ourselves, I am not nor ever will be a loyal customer of a company that behaves this way. We maintain the position that we are happy to pay outstanding balance in full on completion of wort to a satisfactory standard. Your 'offer' to replace new with old was made as a threat not an 'offer', and while we are out, we have never asked you to replace the rubber gasket on our window just to make it as good as it was before you removed the old unit( still no offer of remedial work). we have never asked for nor mentioned a reduction in price, that has come from your side. ME, I am easily pleased, fair price (thanks Ali), well executed job when arranged (x), civil behaviour (x)

From first call to last follow up call the service has been amazing. The company have worked within my budgets and timescales they have been very friendly and professional would highly recommend and will use again in the future.

The repairs done forward us were done to our satisfaction efficiently by a very tidy and polite employee.

On time professionally

Very quick response & great communication from the start to finish. Workman was very polite & took no time at all to complete the work which was a faulty window handle. Very pleased with result & no cleaning or tidying up required. Loved the easiness of payment through a direct link which was sent by text too. No messing about. Will deffo use again.

Only downside was I understand the price included replacement of the lock mechanism. Handle repaired quickly without the need for this, however price remained the same. But the outcome was still the same so am happy.

Replaced window and window sill, very efficient, no mess

Friendly fitter, very helpful.
Would use again.

excellent job done the fitter was very polite and chatty had to adjust window done and chip out to get window in and out very happy thanks

Very prompt. Good service. Workman was polite and helpful and cleaned up after he had completed the job. Would definitely recommend 1st Glass.

Very good speedy efficient service from point of contact to completion. Had two window seals replaced within a week of enquiry. Efficient staff from call handler to installer. Would recommend & use again.

I had 2 windows repaired which were completed really fast and cost effective rather than opting for replacements. The staff were professional and a pleasure to deal with, definitely would recommend

I contacted 1st call over Facebook and got a call back within a couple of days. The customer service is excellent and an appointment was agreed after hearing my queries. Upon arrival, Adam had a look at the window that needed attention and advised to repair rather than change the whole window. James came to do the work and he was very courteous, though the repair wasn't competed on the first call, an appointment was made for him to come back. All was done to a great standard and I have a window that I can open and close properly.
I will highly recommend 1st call

I contacted 1st Call to survey the dg in my new house and quote for repairs to diamond leaded units. They came out quickly and gave a very good price to replace 5 units + some new handles and locking system on french doors. Came back a second time to measure 2x additional units and check all measurements to make sure diamond leadwork matched up.
Its all been installed today - lovely job very well done has made a big difference, all completed on the hottest day of the year with courtesy and efficiency.
Definitely recommend 1st Call.

Quick service to give a quote, great salesman. Happy with the work done, would recommend.

This company was quick to respond, the lovely chap who came out did a good job, very tidy. Would recommend!

Very good service from start to finish very polite workmen did a brilliant job & would recommend to others ford good value for money & good friendly customer service.

Brilliant service. Lovely repair man, very polite. Repaired my door quickly and cleanly.
Would definitely recommend !

Contacted this 1st call about doing some repair work, after a builder had fitted my windows incorrectly and causing me problems. They was quick to respond, had a visit from someone who explained what could be done to help with the problems and within a few days James and George came to complete the work. They were both polite and committed to completing the job with as little mess as possible. I’m very impressed with everything and I would be happy to use this company again, also happy to recommend them. Price was very good too.🙂

I was very impressed with the response time and the quality of job done. The cost was cheaper than many other companies and the quality of work was excellent. Will highly recommend 1st call.

The young man who fitted the windows James was polite and professional, he made very little mess and it it was all cleared away immediately. The service was impressive the price was very reasonable and I would use them again and highly recommend them