123Print UK Recenzje 

1699
Wynik TrustScore: 3 na 5

3,0

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

The business card editor is bad and the 'support' agent is argumentative and unhelpful. There isn't a clear way to get rid of additional uploaded logos and there is no information on the best... Zobacz więcej

Oceniono na 5 z 5

Best price anywhere for invitations! At least half that of all other websites. Great choice of templates & sizes. Easy to personalise with your own details. Good communication & prompt delivery. Invit... Zobacz więcej

Oceniono na 2 z 5

I received a letter today from CAA Occasions them saying 123Print.co.uk has been victim of a cyberattack which meant some fraudulent credit card transactions may have been related to their site. The... Zobacz więcej

Oceniono na 5 z 5

Great business cards easily design and with simple tools. Other sites make things too complicated and for either the novice or experienced user this site is fun. Faster delivery than expected and with... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep z znakami i szyldami

O 123Print UK

Informacje przekazane przez różne źródła zewnętrzne

Welcome to the 123Print UK community! We specialise in Business Cards, Wedding Invitations, Postcards, Letterheads, Rubber Stamps and more!

Affordable, high quality, business stationery for everyone.

123Print UK, part of CCA Occasions, is a UK company specialising in Personalised Business Stationery, Wedding Stationery and Christmas Cards since 1906.


Dane kontaktowe

3,0

Średnia

Wynik TrustScore: 3 na 5

2 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,0

Wszystkie recenzje

(1699)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 0

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

123 claimed they had no ink

A few days after putting in my order I got a phone call from 123 to say they had run out of the ink and could not fulfil my order. No further explanation or timescale given for doing it and I was merely told "sorry but we have to cancel". Very disappointing.
When I log into my account, it still shows as "being processed".

27 lutego 2018
Opinia niezależna
Logo 123Print UK

Odpowiedź od 123Print UK

Hi John,

Thank you for your review, from time to time we do run out of inks for our pens and we can only apologise that this has happened with your order.

Kind Regards
123 Print

Oceniono na 1 z 5

100% No Refund Policy on Substandard Item

Ordered a stamp to print my details on the back of brochures. No tracking or delivery information, but arrived within 2 weeks. As soon as I used it I realised the ink wouldn’t dry on my brochures, so I called and was told it doesn’t work on glossy paper. It doesn’t mention this in the description so asked for a refund as it’s not fit for purpose, only to be told they have a no refund policy on these items. I argued that it’s against consumer regulations and was still told no refund... first and last time with these cowboys.

26 lutego 2018
Opinia niezależna
Logo 123Print UK

Odpowiedź od 123Print UK

Thank you for your review.
We apologise that you are not happy with your item
As our stamps are ink based unfortunately the ink will not dry on glossy brochures, this is the same for all self inking stamps.
These items are made and personalised to order by our external company and we are unable to offers refunds on these items as stated in our terms and conditions.

Kind Regards
123 Print

Oceniono na 5 z 5

Great service - recommend it!

I found the web page easy to use and navigate around. The cards I received were good quality for the price I paid and they arrived within the delivery time frame given. Great service - thank you. Will use 123Print again in the future.

24 stycznia 2018
Opinia niezależna
Oceniono na 1 z 5

Order never came goes elsewhere

Total joke place a order on the 2nd January 2018 email to say it will be delivered by the 12th. Just rang up to be told it’s not even been done. Opened PayPal dispute and have had no response. Will never use this company again.
Look elsewhere others may cost more but at least you will get your order. I now have to start all over again
123print did not make any offer to print these. I was told I had to wait till the next day for a refund as the accounts people had gone home this was before 5pm

18 stycznia 2018
Opinia niezależna
Logo 123Print UK

Odpowiedź od 123Print UK

Hi Alastair,

Thank you for your review, your order didn't drop onto our production system, I can only apologise for this system error. I have checked the notes and can see that a customer service advisor offered to print the goods for you on an express service with a next day guaranteed delivery, she also said she would speak with our accounts department to sort the refund, as she explained to you at the time the accounts department had closed. A full refund has already been actioned and the funds should appear on your PayPal account shortly.

Oceniono na 5 z 5

Great Website !

First time getting business cards from this company , the service and quality were good.I was unsure of uploading my artwork so I contacted a member of staff who was very helpful and talked me through the process.
I wont hesitate to use this service again !!

10 stycznia 2018
Opinia niezależna
Oceniono na 4 z 5

Dawn

Dawn
Had a few queries with my order and had to telephone to customers services very helpful and eventually I got it sorted.
Very good service overall.

10 stycznia 2018
Opinia niezależna
Oceniono na 1 z 5

Very poor quality business cards …

Very poor quality business cards received, including uneven edges that made them look unprofessional and unusable. Asked to return them and was told I had to pay full return postage despite this not being in their T&C's. After raising this with them they have since ignored my emails and I'm now left out of pocket. If you're looking for decent quality print marketing look elsewhere.

11 grudnia 2017
Opinia niezależna
Logo 123Print UK

Odpowiedź od 123Print UK

Hi Jim,
Thank you for you review. I can confirm that it is our company policy for the customer to pay for the return should they require a refund. We have discussed this with you on the telephone on a number of occasions. If you would like to return the goods you are not happy with them we will issue full refund for your items.

Oceniono na 1 z 5

Express service not express

Express service not express. Ordered more business cards one hour after cut off on Wednesday and still not sent out by Monday. Not received Tuesday. No answer to email and live chat on Saturday reply on Wednesday!Very disappointing

2 grudnia 2017
Opinia niezależna
Logo 123Print UK

Odpowiedź od 123Print UK

Hi Simon,

If you could let us have your order number we will be able to look into this for you. We apologise for not responding to your email on Saturday but unfortunately we are closed.

Kind Regards
123 Print Customer Service

Oceniono na 1 z 5

Received Late & Abysmal Customer Service!

On Sept 19, I purchased 20 compact notepads from 123 Print. I chose them from a sea of other vendors because they had delivery on the date I needed. I placed my order & then went even further and called their office to verify it would reach on the date quoted in the e-mail and was assured. Of course, it did not arrive, meaning I had to let down a client and could not use the item for its intended purpose. The item came on Sept 22 instead of Sept 21, which the vendor acknowledges below. I can provide a screenshot of the order date they gave in my confirmation.

But little did I know that not receiving the item would just be the start of my nightmare with 123 Print. I called them on the day delivery was supposed to be scheduled and they agreed to refund my shipping charge. It's now been a month. I've sent 2 e-mails and called 4 times about the refund. I keep getting fobbed off by different members of their team. I don't understand how or why they think its acceptable to treat their customers this way. I wish I had read some of these reviews before making the purchase.

It's a real shame because the notepads are beautifully done and great quality and had I at least gotten a timely refund I would have been happy to purchase again despite the late delivery. But this level of service is unconscionable. I'm really disappointed.

Update:
After my 5th call I got a refund. The person I spoke to (Chrissy) said she could see no record of my other calls and that they were probably waiting for me to return the item before issuing the refund, which is ridiculous as I said several times I was happy with the quality and would be keeping the items. And for the team at 123 Print posting a reply to this. I got the date wrong in my original post - but surely you could see that the order was STILL LATE and not received on time. Come on with that silly reply making it sound like you were not at fault. Your response doesn't say that the item was received on the 22nd yes - but was due on the 21st.

25 października 2017
Opinia niezależna
Logo 123Print UK

Odpowiedź od 123Print UK

Hi Dana,

Thank you for your review. I am a little confused regarding your complaint as the order number you have quoted was placed on 19th September and delivered on 22nd September and not the date you have specified. If you have another order number that you would like us to look into we would be more than happy to do this for you.

Kind Regards
123 Print

Oceniono na 1 z 5

Not worth it

I placed an order of custom party invitations with them for next day delivery. I had to call them when I received no email about dispatching and why they were not delivered. They kept saying they'd call me back but never heard from them. To make matters worse when their couriers did try and deliver they did not knock and left no notice card. I had to find out I missed the parcel through their tracking website. My only option was to re deliver and in two days time. Not happy, customer services did not help and their couriers are not good.

14 października 2017
Opinia niezależna
Logo 123Print UK

Odpowiedź od 123Print UK

Hi Fabiana
Thank you for your review, I have checked your order and can see that you placed it on 10th October and we printed and dispatched it on the same day. I have checked and can see that a dispatch email confirmation with your tracking number was emailed that evening. We have been in touch with the couriers and can see that they attempted delivery on a number of occasions but no one was available so they left a calling card for you to contact them to re-arrange the delivery which you did. We apologise for the issues you experienced with our courier company.

Kind Regards
123 Print Customer Service

Oceniono na 1 z 5

Delivery is very bad.

Was promised the order for Friday (15th Sept) it didnt arrive. Then was promised Saturday before 9am delivery - again it didnt arrive. After investigating with DX delivery i found out that Saturday delivery was not even possible as the package was still at the original depo. Spoke to 123 print who didn't seem to care, always told someone will call you back but they never do. They then advised to reject the parcel in order to get a refund. So I have done this now. When I ordered they said they would use UPS ground delivery.
Not sure of 123 prints quality or anything like that but if they continue to use bad couriers like DX I would avoid.
Edit after 123 comments -
You used DX delivery instead of UPS as stated on your website. DX delivery stated a Saturday delivery was never possible, so inaccurate to say the delivery failed.

18 września 2017
Opinia niezależna
Logo 123Print UK

Odpowiedź od 123Print UK

Thank you for your review, we apologise for the experience you received with our couriers. We dispatched the order in plenty of time to have them delivered to you for your required date.
We spoke with you on numerous occasions regarding your order and managed to arrange a Saturday morning delivery with our key account team for you, this delivery attempt failed and we can only apologise.
we have raised the issue of your non delivery with the key account team and are waiting for a response from them. We have also arranged a refund for you

Kind Regards
123 Print Customer Service

Oceniono na 2 z 5

The reason I am giving two stars …

The reason I am giving two stars because the delivery was late. On the arrival the business cards were not in the case, just in the loose bag. Really poor packaging.

28 czerwca 2017
Opinia niezależna
Logo 123Print UK

Odpowiedź od 123Print UK

Thank you for your review - your business cards should have arrived in a box that was then packed into a jiffy bag. We can only apologise for the way you have received your order and I will review this with our warehouse.

Kind Regards
123 Print

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