Hi Saranjit,

We’re sorry to hear about your frustration and appreciate you taking the time to leave a review.

Unfortunately, we were unable to complete delivery due to access limitations at the address provided. The order consisted of a large quantity of tiles, and the delivery location had restricted access that could not safely accommodate the required vehicle and unloading process.

We always aim to communicate any delivery constraints in advance and ensure orders arrive safely and efficiently. In situations like this, access requirements are essential to prevent damage to goods, property, or risk to our drivers.

If you’d like to discuss alternative delivery options or arrangements, we’d be more than happy to assist.

Thanks Harry