Delivery time advertised was in reality…
Delivery time advertised was in reality double ordered on Tuesday when I hadn’t heard anything phoned on Friday was told delivery scheduled for following Wednesday sales person said they would speak to delivery team and try to bring forward but on the Monday my confirmed delivery date was Friday 9 working days later,would not recommend.
Odpowiedź od Sterlingbuild
Dear Mr Colin,
Thank you for taking the time to leave this review, as we take all feedback very seriously.
I appreciate that the situation with delivery is frustrating, but I want to assure you our team has gone to the extent of their remit to obtain the suntunnel from the manufacturer as fast as possible.
Sadly, due to delays beyond our control, we were unable to maintain the estimated delivery date. I completely understand your disappointment, but I want to assure you we will continue to learn from these scenarios and we will continue improving our communication with our esteemed customers. We hope to serve you again in the future.