ZonSupport Recenzje 

74
•
Wynik TrustScore: 5 na 5

4,9

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Great customer service and attention to detail. Trustworthy and knowing that they are managing the customer service on behalf of us, things are in good hands. Highly recommend.

Oceniono na 5 z 5

ZonSupport are the people who take the headache out Amazon selling, they specialise in what we all hate "CUSTOMER SERVICE". We are all emotionally attached to our products and get hurt when people do... Zobacz więcej

Oceniono na 5 z 5

We have been using Zonsupport for quite a few months now and it has massively freed-up our time. They are experts in customer service. After engaging them not only we could utilize our time for real m... Zobacz więcej

Oceniono na 5 z 5

ZonSupport's service goes well beyond its core service of managing our customers. We got stuck with a problem that was about to hit our performance metrics and Amazon seemed unable to resolve it. A fe... Zobacz więcej

Informacje dotyczące firmy

  1. Sprzedaż internetowa

Napisane przez firmę

Cut your returns and low-star reviews in half - fact! We're a team of US-based customer service experts working on Amazon, Shopify, Walmart, and some smaller platforms and stand-alone sites. We started on Amazon in 2017 so are well used to working within their somewhat restrictive ecosystem! Clients include individual sellers, agencies, and aggregators. We also consult on best practice for large-scale clients with in-house teams. Startups use us to ensure they give themselves the best chance to get going in ecommerce. Long-term sellers join us as they understand our critical role in supporting existing sales. Our team is all remote, living lives with millions of other American consumers. We relate in an instant to what an offshore team may perceive as being too fussy or just totally misunderstand. Being local matters. We read between the lines and pick up on little things to help get engagement going with your customers. Getting them onside is the first step in resolving their concerns. Our KPI is not how quickly we respond, but how many positive outcomes we generate. You have a dedicated Account Manager who looks after your account along with a Support Manager providing cover for when they're away. So, no need to be concerned about recruiting and training a VA and working out what to do if they're away - or leave! Total peace of mind, 365 days a year!


Dane kontaktowe

4,9

Doskonała

Wynik TrustScore: 5 na 5

74 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,9

Wszystkie recenzje

(74)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 0

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Zon support go above and beyond

Zon support go above and beyond - Greg’s team are #No1 at customer support, and by using them it’s freed up my time to concentrate on running my amazon business.
When you do a deep dive into what they actually do, you’ll be blown away. I still have interaction with my amazon customers as I answer all reviews - but that’s because I choose too..
Matt -

7 lipca 2020
Opinia niezależna
Oceniono na 5 z 5

Outstanding Customer Service & Support

Zon Support provides tremendous customer service. We engaged them 9 months ago and now can’t imagine operating our business without them. The services they deliver are a big asset in the day to day running of our business, they take care of the time consuming day to day customer oriented operations for us.
And our customer feedback has been excellent.
Since engaging ZonSupport we’ve seen a 60% increase in customers leaving reviews for our products on Amazon.

6 lipca 2020
Opinia niezależna
Oceniono na 4 z 5

I worked with Zonsupport from the first…

I worked with Zonsupport from the first day I came to the marketplace. The manager is constantly in touch, they work professionally and quickly. I can recommend the company they are very responsible. That's just the cost of services is high.

6 lipca 2020
Opinia niezależna
Oceniono na 5 z 5

Highly recommended

Kelly manages our account and has done an excellent job looking after it. We have absolute faith in her, she has identified and resolved issues long before we even realised there was a problem, and has even brought our attention to anomalies in our account outside of her scope of work. Highly recommend Kelly and Greg and the team at ZonSupport.

6 lipca 2020
Opinia niezależna
Oceniono na 5 z 5

ZonSupport's service goes well beyond…

ZonSupport's service goes well beyond its core service of managing our customers. We got stuck with a problem that was about to hit our performance metrics and Amazon seemed unable to resolve it. A few hours later our Account Manager had it sorted. Their Help Desk is outstanding - true peace of mind.

22 czerwca 2020
Opinia niezależna
Oceniono na 5 z 5

Thank you ZonSupport

ZonSupport are the people who take the headache out Amazon selling, they specialise in what we all hate "CUSTOMER SERVICE". We are all emotionally attached to our products and get hurt when people don't love our products like we do, its way better to allow the professionals to deal with it, they know how turn low star reviews into 5 stars, like they did mine. Sleep at night give the the stress to ZonSupport and do what you do best.
Mark Gavin Qualita Imports FBA - long term customer.

29 maja 2020
Opinia niezależna
Oceniono na 5 z 5

ZonSupport has provided me and my…

ZonSupport has provided me and my customers with great support. Their service is impeccable and extremely reliable, very pro-active and always on point.

I enjoyed the certainty it gave me, that my customer service would never be compromised. I live in Australia, and the difference in time zones provides an added challenge that ZonSupport is perfectly placed to solve.

I highly recommend ZonSupport.

4 maja 2020
Opinia niezależna
Oceniono na 5 z 5

I worked with Zonsupport in the early…

I worked with Zonsupport in the early days of my Amazon journey and I strongly recommend them, they are very professional, organised and they provide a high level of service. It was very important for me to outsource the day to day customer management aspect of the business to focus on the important product development and other life & business commitments. Highly recommended.

1 maja 2020
Opinia niezależna
Oceniono na 5 z 5

Very good service

Very good service . Greg and his team are always efficient and personal when helping us support our customers . Always willing to help us out too .

14 kwietnia 2020
Opinia niezależna
Oceniono na 5 z 5

Greg and his team at ZonSupport looked…

Greg and his team at ZonSupport looked after us, explained the process, set us up, helped us with response messaging for Amazon Seller Central and monitored on a daily basis. They supplied us with Monthly reporting as per our expectation.

We would recommend Greg and his team to you as Amazon Sellers

7 kwietnia 2020
Opinia niezależna
Oceniono na 5 z 5

Great way to outsource ecommerce support

As a new ecommerce seller, Zonsupport have been a great help. I know they are doing all the support required and have helped me whenever I had any questions and advice on best way to answer customers if something different came up.

23 marca 2020
Opinia niezależna
Oceniono na 5 z 5

Excellence in service

The team at ZonSupport does an excellent job at managing our customer support. I couldn’t be more happier with their proactive service, follow-up and communications.

19 marca 2020
Opinia niezależna
Oceniono na 5 z 5

Fabulous Service & Peace of Mind

Can't speak highly enough of the service provided by Greg and the team at ZonSupport. They gave us complete confidence that our customers would be well looked after with any query they had. This gave us peace of mind and time to look after other areas of our business. Would highly recommend them to anyone!

15 marca 2020
Opinia niezależna
Oceniono na 5 z 5

Very happy

I have been extremely happy with ZonSupport. Greg and his team are very professional and always respond in a timely manner. I have complete trust in ZonSupport. Highly recommend!

10 marca 2020
Opinia niezależna
Oceniono na 5 z 5

We took on ZonSupport in 2018 so we…

We took on ZonSupport in 2018 so we could take some time out for holidays with the kids which is real important to us. As our business has grown, they just keep pace. We've had some dips along the way and really appreciate how they simply scaled back down behind us. No tricky contracts or having to take on and then lay off VA's which is always so stressful! We have one point of contact who looks after the team managing our account 365 days a year. If we have any questions about anything, they know all the answers. Highly recommend them!

24 stycznia 2020
Opinia niezależna
Oceniono na 5 z 5

Money well spent for peace of mind.

Money well spent for peace of mind.
I have been working with ZonSupport for over two years now. I know my customers are well looked after and that any issues that needs my attention will be brought to me as they come up. I feel safe in leaving all aspects of my amazon customer service to Greg and the team.
I highly recommend this service.

15 stycznia 2020
Opinia niezależna
Oceniono na 5 z 5

Drama-free - dealing with customer issues that right way

Starting my Amazon business, I knew straight away that I would find dealing with customer queries the most stressful. In fact, I was dreading it. So, when I launched my brand, I was pleased to outsource this part of my business.

The service is drama-free with regular updates on checks made and actions taken. They deal with all customer issues the right way and pro-actively troubleshoot to avoid lowstar reviews whenever possible. I receive much more support hours than I could afforded if hiring a VA (virtual assistant).

Finally, I would like to say I have found the team at ZonSupport to possess that elusive quality, Integrity. They have been understanding and supportive of my trials as a new business owner and gone over-and-above to help me. It feels like a business with long-term goals and customer (us) service at its centre.

12 stycznia 2020
Opinia niezależna

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