ZonSupport Recenzje 

74
•
Wynik TrustScore: 5 na 5

4,9

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Great customer service and attention to detail. Trustworthy and knowing that they are managing the customer service on behalf of us, things are in good hands. Highly recommend.

Oceniono na 5 z 5

ZonSupport are the people who take the headache out Amazon selling, they specialise in what we all hate "CUSTOMER SERVICE". We are all emotionally attached to our products and get hurt when people do... Zobacz więcej

Oceniono na 5 z 5

We have been using Zonsupport for quite a few months now and it has massively freed-up our time. They are experts in customer service. After engaging them not only we could utilize our time for real m... Zobacz więcej

Oceniono na 5 z 5

ZonSupport's service goes well beyond its core service of managing our customers. We got stuck with a problem that was about to hit our performance metrics and Amazon seemed unable to resolve it. A fe... Zobacz więcej

Informacje dotyczące firmy

  1. Sprzedaż internetowa

Napisane przez firmę

Cut your returns and low-star reviews in half - fact! We're a team of US-based customer service experts working on Amazon, Shopify, Walmart, and some smaller platforms and stand-alone sites. We started on Amazon in 2017 so are well used to working within their somewhat restrictive ecosystem! Clients include individual sellers, agencies, and aggregators. We also consult on best practice for large-scale clients with in-house teams. Startups use us to ensure they give themselves the best chance to get going in ecommerce. Long-term sellers join us as they understand our critical role in supporting existing sales. Our team is all remote, living lives with millions of other American consumers. We relate in an instant to what an offshore team may perceive as being too fussy or just totally misunderstand. Being local matters. We read between the lines and pick up on little things to help get engagement going with your customers. Getting them onside is the first step in resolving their concerns. Our KPI is not how quickly we respond, but how many positive outcomes we generate. You have a dedicated Account Manager who looks after your account along with a Support Manager providing cover for when they're away. So, no need to be concerned about recruiting and training a VA and working out what to do if they're away - or leave! Total peace of mind, 365 days a year!


Dane kontaktowe

4,9

Doskonała

Wynik TrustScore: 5 na 5

74 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,9

Wszystkie recenzje

(74)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 0

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

ZonSupport provide an outstanding service

ZonSupport provide an outstanding service. My customer contacts are taken care of completely. I don't even have to give a thought about customer service, returns, replacements, refunds and salvaging potentially bad reviews.Which leaves me the headspace and time to focus on growing my brand. Don't think twice - you won't regret it!

24 lipca 2021
Oceniono na 5 z 5

We have used ZonSupport since 2017 and…

We have used ZonSupport since 2017 and have seen massive changes in our Amazon business since then. You really need your outsource partner to have your back so that as Amazon changes the rules, they have flexibility (and often deeper insight) into what you should do. We get as much value from ZonSupport managing our day to day customer inquiries and admin as we do from them alerting us to changes and giving us their recommendation. If you are looking for a true outsource partner, they should be at the top of your list.

Regards Michael

22 czerwca 2021
Oceniono na 5 z 5

Great service and peace of mind!

We run a small E-commerce business, and we have been using the team at ZonSupport for nearly 4 years. Greg and the team are always accessible and responsive to our requirements. No task is too awkward! They provide peace of mind to help run your E-comm business in the background. Highly recommend!

21 czerwca 2021
Oceniono na 5 z 5

True E-commerce Experts

We were lucky to be introduced to ZonSupport 6-months ago. During this time our business has scaled rapidly to 8-Figures on Amazon and we also launched on Shopify and Walmart. At every turn, they have been one step ahead of us. They even recommended some software solutions that actually reduced their own billing which took me by surprise. Clearly very focused on the long term just like us.

Greg and his team are true e-commerce experts. We have one point of contact and a whole team based here in the US supporting our business. We have around 20 products and 5000 plus orders a month and they never miss a beat. If you want to outsource your customer management there are no other options that come close. You should talk to them. It's as simple as that.

20 maja 2021
Oceniono na 5 z 5

DEFINITELY RECOMMEND!!

These guys have been a massive help to my business! Nothing is a problem for them +I have a whole bunch of 5 star reviews directly related to my "excellent customer service" which can all be attributed to them.

16 lutego 2021
Oceniono na 5 z 5

I have used Zonsupports services over a…

I have used Zonsupports services over a few years now. I have other business and projects besides amazon so having expert handling of all the day to day comms saves me so much hassle and keeps my amazon account in great health.
I don’t need to bother with any of it as Zon support will alert me if something seems amiss with product quality due to increased returns rates which has happened when products where mis labeled they let me know and we acted fast to minimise bad reviews and future returns.
I would not hesitate to recommend their services as they have always shown excellent communication skills and thorough service to my customers. It allows me to focus on developing new products and growing my business.

17 grudnia 2020
Oceniono na 5 z 5

Zonsupport makes our life easier in…

Zonsupport makes our life easier in that they take away the day to day hassles of dealing with customers and monitoring reviews etc. We can relax knowing that our account is being monitored and customer inquiries are taken care of in a timely manner. They have a lovely manner with the customers and help turn angry customers into happy ones!

19 listopada 2020
Oceniono na 5 z 5

Must have for any business!

This is a no brainer and a absolute must have addition to your business, the most valuable resource we have is time and these guys give you yours back. Initially we were hesitant to hand over our customer relations to a third party as this is a huge point of contact for our customers and we rely heavily on reviews. Though have been nothing but impressed with there communication and ability to easily manage this side of our business, not to mention the freedom it gives us to focus on other important aspects of our business that where getting ignored. Excellent!

24 października 2020
Oceniono na 5 z 5

For us partnering with ZonSupport was a win-win

We've been using ZonSupport for about a year and are very happy with their services. Great team to work with, everyone is a native English speaker which helps tremendously. Very reasonable priced too, we actually saved money getting them on board and offloading many customer service tasks from our internal VA team to ZonSupport. They optimized the process and remove many bottlenecks we had. It helped alleviate a lot of our customer service related stress, so for us, partnering with ZonSupport was a win-win.

2 października 2020
Opinia niezależna
Oceniono na 5 z 5

ZonSupport- essential for your online business customer support

I simply could not operate my online business without the service of ZonSupport. I've been using ZonSupport to service my entire customer support for 3 years- not only has this freed up my time to focus on other 'needle moving' jobs, but they deliver exceptional service to my customers.
If you want to grow your business but don't have the time because you're getting bogged down in the day-to-day dealings with customers, do yourself a favour and outsource this job to ZonSupport- it really is essential.

29 września 2020
Opinia niezależna
Oceniono na 5 z 5

I consider ZonSupport as a necessary Partner.

I consider ZonSupport as a necessary partner for my business. The service is excellent and they provide consistency and professionalism to my customers. In my mind, ZonSupport is a no-brainer for my business. Zonsupport provides customer support in a timely and professional manner that I expect from a quality company. They make me look good. Very happy.

23 lipca 2020
Opinia niezależna
Oceniono na 5 z 5

Great customer service for our customers

We have used ZonSupport to take care of certain tasks for our Amazon.com seller account and never have had anything to complain about. As sellers we get a lots of positive feedback for our great customer service that is provided to our customers by ZonSupport’s team.

21 lipca 2020
Opinia niezależna

Doświadczenie Trustpilot

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