Youtrust Recenzje 

My accountant used Yousign while I was abroad to sign my company's annual accounts and end-of-year documents. The account was created solely for this one-off purpose and was used for a very short period.

After the documents were signed, the subscription was accidentally left active due to a simple human error. The account was not used again.

I was surprised to receive a charge later for a subscription that I wasn't even aware had been set up in my company's name. As soon as I became aware of it, I contacted Yousign, explained the situation, and asked whether the charge could be cancelled given that the account had not been used since the initial signing process. They were able to verify that there had been no further activity on the account.

Unfortunately, there was no flexibility whatsoever. Despite explaining the circumstances and the fact that the service had not been used, I was told the charge still had to be paid. When I disputed it, the matter was eventually passed to a debt collection agency over a very small amount.

What disappointed me most was not the money itself, but the complete lack of common sense and customer care. Mistakes happen. When a customer reaches out in good faith, explains the situation immediately, and there is clear evidence that the service has not been used, I would expect a company to show some understanding and try to find a reasonable solution.

Instead, I felt that the process was handled in an unnecessarily rigid and revenue-focused way. It's a shame, because had the situation been handled differently, I would have been perfectly happy to use Yousign again in the future.

Based on my experience, I would advise anyone signing up to pay very close attention to subscriptions, renewals and cancellation procedures. And use a different service where you can, one that actually cares about their customers.

Super moyen de signature ! Fluide et simple !!

30€ d'abonnement pour pouvoir accéder à la signature certifiée.
Sauf que une fois que vous avez payé l'abonnement vous vous rendez compte qu'il faut payer en plus 15€ par signature, évidemment ce n'est pas précisé AVANT de payer l'abonnement.
Le problème n'est pas le prix (quoique 45€ la signature on s'interroge) mais le principe de ne pas mentionner les surcouts avant de payer un abonnement.
Abonnement résilié, on ne m'y reprendra plus.

He ganado en agilidad

Facile, bon upgrade, bon rapport qualité/prix

è gratuito se ti serve una volta ogni tanto, ideale quindi per un utilizzo davvero saltuario

l'ergonomie, l utilisation intuitive, le support, tout est top !!

T bien, tres simple à utiliser

Semplice immediata e intuitiva.
Ottimo strumento

Yousign est d’une simplicité remarquable : la prise en main est rapide pour l’entreprise et l’expérience est fluide pour le client qui reçoit le document à signer. Interface claire, envoi et suivi des signatures intuitifs, et process sécurisé — tout paraît très professionnel. Je recommande pour qui veut gagner du temps et offrir une signature électronique fiable

Bien bien bien

Signalement d’un paiement frauduleux effectué via leur plateforme avec mes coordonnées bancaires → réponses vagues, absence d’investigation claire et renvoi immédiat vers ma banque après plusieurs échanges.

Aucune réelle prise en charge du sujet malgré :

les preuves transmises,
les captures bancaires,
et les questions concernant la sécurité et la conservation des données.

Pour une société manipulant des données sensibles et des moyens de paiement, je m’attendais à un traitement beaucoup plus sérieux.

bonne experience