I have been with Zooki for many years, unfortunately something had changed that I wasn't aware of from when I began ordering with Zooki. I contacted customer service and they were incredible with help... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I ordered a starter box from Zooki, which arrived within the next couple of days as stated. The packaging is nice. It is early days to tell whether this works, however all of the flavours I have chose... Zobacz więcej
Reakcja na opinię
super strength collagen is good skin appears a lot smoother. However, I paid £63 pound for starter pack with all the extras subsequent deliveries only collagen but still charged the same price.
Ordered a big supply of collagen a few months back and hadn’t realised it was on a subscription. My heart sank when I saw the message that payment had been taken and they would deliver and I didn’t... Zobacz więcej
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Informacje dotyczące firmy
- Sklep z witaminami i suplementami
- Kosmetyki
- Fitness i dietetyka
- Sklep z produktami dla zdrowia i urody
- Sklep ze zdrową żywnością
- Dietetyk
Informacje o Zooki
Napisane przez firmę
Fed up of big pills and boring powders?
Zooki is all about great taste and high impact.
We create delicious tasting nutrients that you can look forward to taking and actually feel the benefits of.
We combine natural and fruit oils with lipids designed to shield, protect and deliver nutrients into your system.
We're on a mission to make the world a healthier and happier place through great tasting nutrients that actually work.
Nutrition done differently
Zooki is not just a name we give to all our products. It's a seal of approval: whenever you see the word 'Zooki', it's a guarantee that the aforementioned is designed to be the best in its category, formulated with nutrient delivery and absorption in mind, is enjoyable to take and easy to fit into your daily routine.
At Zooki, we understand that all nutrients are unique and we formulate accordingly. We started 6 years ago with our pioneering Omega 3 Zooki, and now have a range that covers 8 different nutrients. Each one utilising a unique approach, tailored to the nutrient in question.
What started as a North-West based brain-child has evolved into a health brand sold globally. Zooki is now multi-award winning and sold in over 33 countries worldwide. We've also featured in Forbes, GQ, ELLE, The Times and many more along the way.
Our foundations
Experience
Deliciousness, convenience and versatility are common denominators of all Zooki productsInnovation
We use the latest research, technology and testing methods to ensure every product gets the ‘Zooki’ seal of approvalImpact
We only use the best quality nutrients and all our products contain active ingredients in meaningful dosesStocked worldwide
You can rest assured that wherever you are, a Zooki stockist is never too far away. Find us nationwide in the USA at GNC, or in the UK at Holland & Barrett, Sainsburys, Boots, Wholefoods, Planet Organic and WHSmith - not to mention all the lovely independent pharmacies and health food stores across Europe. The Queen’s Pharmacist is also a big Zooki fan, so you’ll find us in John Bell & Croyden too!
Got a question?
Get in touch with our friendly customer service team using the details on this page or at zooki.com
30 day money back guarantee
If you're not completely satisfied we'll give you a 100% refund
Get your money back if you aren't completely satisfied.
Free next-day delivery on all GB orders over £50.
Order before 4pm for same-day dispatch.
Dane kontaktowe
Lancaster House, Amy Johnson Way, FY4 2RP, Blackpool, Zjednoczone Królestwo
- 01253 928393
- hello@yourzooki.com
- yourzooki.com
4,3
Doskonała
3 tys. recenzji
Odpowiada na 88% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Good results but pricey
super strength collagen is good skin appears a lot smoother. However, I paid £63 pound for starter pack with all the extras subsequent deliveries only collagen but still charged the same price.
5 marca 2026
Flavour synthetic
Flavour synthetic. Bottle leaked. Would not recommend. Have given away as can’t drink. Will stick with other brands.
6 marca 2026
Odpowiedź od Zooki
Hi Kate,
I’m really sorry to hear this, especially regarding the leaking bottle and the flavour not being what you expected. That’s certainly not the experience we want for our customers.
We’d really like to make this right for you. We’ve reached out to you directly to get this sorted, if you’re happy to, please reply with your details and we’ll take care of everything for you.
Thank you for your feedback - it’s really helpful and will be shared with our team.
The Zooki Team
Dreadful taste
The electrolytes have a genuinely dreadful taste. All of them. Too sweet and too chemical. I can't comment on the nutrient composition.
5 marca 2026
Odpowiedź od Zooki
Hi,
Thank you for taking the time to share your feedback, we’re really sorry to hear that the taste of the Electrolytes+ wasn’t to your liking.
We know flavour can be a very personal preference, and we’re disappointed to hear ours didn’t hit the mark for you. That said, your feedback is incredibly valuable and has been shared with our product team as we’re always looking at ways to improve.
We’d really love the opportunity to help you find something better suited to your taste and needs. Please look out for an email from the team shortly.
Thank you again for your honest feedback - we truly appreciate it.
The Zooki Team
Odpowiedź od Zooki
Hi Mihaela,
Thank you so much for your kind words! We’re really pleased to hear you’re enjoying the products and had a great experience with our customer service too, that means a lot to us.
The Zooki Team
I am really pleased with my results…
I am really pleased with my results from using zooki. I have bad knees and feel an improvement in them . Also my skin has a lovely glow and wrinkles seem less pronounced. I have a healthier look about my face
5 marca 2026
Odpowiedź od Zooki
Hi Denise,
Thank you so much for sharing your experience! We’re so pleased to hear you’re noticing improvements, especially with your knees and skin. It’s great to know you’re feeling the benefits and seeing that healthy glow 😄
The Zooki Team
Tastes disgusting
I ordered a starter box from Zooki, which arrived within the next couple of days as stated. The packaging is nice. It is early days to tell whether this works, however all of the flavours I have chosen are revolting, whether taken on their own or mixed with water and I gag every day to get them down. Once my box of collagen has been finished I will go to another brand with a nicer taste.
2 kwietnia 2026
Odpowiedź od Zooki
Hi Samantha,
Thank you for taking the time to share your feedback - I’m really glad to hear your order arrived quickly and that you liked the packaging.
I’m really sorry to hear that the flavours haven’t been enjoyable for you. We completely appreciate how important taste is, especially for something you’re taking daily, and we understand how frustrating this must be.
Flavour can be quite personal, and while many customers enjoy them, we know they won’t suit everyone so we’d really love the chance to help you find one that works better for you.
Please look out for an email from our team. Thank you again for your honest feedback - we really appreciate it.
The Zooki Team
Odpowiedź od Zooki
Hi,
Thank you so much for your lovely feedback! We’re delighted to hear you’re enjoying the product and had a great experience with our customer service.
The Zooki Team 💛
Flavour change
I really like zooki, I had been taking for a year now and can see the difference. Though the last subscription that arrived, the flavour and consistency of the collagen has changed which is really sad because it doesn’t feel like it’s making the same effect anymore
26 marca 2026
Opinia niezależna
Odpowiedź od Zooki
Hi Natalia,
Thank you for taking the time to share your feedback, we’re so pleased to hear you’ve been using Zooki for a year and have seen such positive results.
I’m really sorry to hear about your most recent order and that the flavour and consistency felt different - we completely understand how concerning that must be, especially when it’s a product you’ve come to trust.
We’d really like to look into this further for you with our quality team. We’ve reached out to request a few details (such as your email address and order number), so we can locate your order and investigate this properly.
Once we have this, we’ll be able to get this resolved for you as quickly as possible.
Thank you again for bringing this to our attention, we really appreciate it.
The Zooki Team
Excellent product
1 kwietnia 2026
Odpowiedź od Zooki
Hi Temo,
Thank you so much for your feedback! We’re so pleased to hear you’re enjoying the product.
The Zooki Team
Don't waste your money
I began taking Zooki collagen in September following breast cancer treatment, hoping it would help improve my skin, hair, and nails, which had significantly deteriorated. I purchased a 90-serving subscription for £177, as the company advises taking the supplement for at least three months to see results.
After completing the initial three months and seeing absolutely no improvement, I contacted customer service to raise my concerns but received no response. I then visited a local Zooki concession for advice and was encouraged to continue for another three months, so I purchased an additional supply.
Having now taken this supplement consistently for six months, I can honestly say I have experienced no benefits whatsoever—no improvement in my skin, hair, or nails, despite the claims made.
I also contacted the company regarding their 30-day money-back guarantee, but again received no response. Customer service appears to be non-existent when it comes to honouring this policy.
Overall, I have spent over £350 on this product with nothing to show for it. Don't be fooled by the marketing and save your money.
15 kwietnia 2026
Opinia niezależna
Odpowiedź od Zooki
Hi Lara,
We’re really sorry to read about your experience, and we truly appreciate you taking the time to share this.
We’re especially concerned to hear that you haven’t received a response from our team, as all emails are responded to within a couple of days. We have reached out to you directly to request a few details (such as your email address and order number) so we can locate your account and properly investigate what’s happened here.
While many customers begin to notice benefits within 8–12 weeks, results are not one-size-fits-all and can vary significantly from person to person depending on individual factors. That said, we completely understand how disappointing this must feel after such a long period of consistent use, and we’d really like the opportunity to review your case in full and support you further.
Please do come back to us with the requested information so we can resolve this for you as quickly as possible.
The Zooki Team
Poor Service
Firstly I have to say Zooki products are excellent, however their despatch and maintaining subscriptions is diabolical.
I am currently subscribed to their super strength Collagen via QVC and once again the customer is charged for a drop through QVC but Zooki don't always send the item out. I am now one drop down with the following months due any day. They are not giving regular updates to QVC which is leaving customers in limbo and out of pocket.
Previously I was on their 5000mg ongoing arrangement and quite often the same thing happened there too.
There are possibly customers out there who don't realise drops have been missed but will have been charged.
Please note, whilst Zooki response is welcomed, it in no way helps me as a customer who has been charged and Zooki failed to despatch the item. We call that "unhelpful lipservice" As the customer I shall take on the the task of getting the item and doing Zooki's job for them.
15 kwietnia 2026
Opinia niezależna
Odpowiedź od Zooki
Hi,
Thank you for your feedback, we really appreciate your kind words about the product, and we’re very sorry to hear about your experience with dispatch and subscriptions.
We completely understand how frustrating this must be, especially when you’ve been charged and are still waiting on your order. For QVC subscriptions, we can confirm that responses and updates are always provided when queries are raised via QVC, and we work closely with them to keep customers informed. That said, it’s clear this hasn’t met expectations in your case.
We’ve shared your feedback directly with our fulfilment team so this can be reviewed, as delays or missed dispatches are not the standard we aim to deliver.
Thank you again for bringing this to our attention, we truly value your feedback.
The Zooki Team
Odpowiedź od Zooki
Hi,
Thank you so much for your kind words! We’re really pleased to hear you had a great experience with our service ✨
The Zooki Team
Very good customer service and very…
Very good customer service and very pleased with the quality of the product
31 marca 2026
Odpowiedź od Zooki
Hi,
Thank you so much for your lovely feedback! 😊
We’re really pleased to hear you’re happy with both our customer service and the quality of the product.
The Zooki Team
I have seen in the second week of me…
I have seen in the second week of me using zooki collagen my mobility of my joints has improved I will recommend it to anyone try and see it for your self.
1 kwietnia 2026
Odpowiedź od Zooki
Hi,
Thank you so much for sharing your experience! We’re really pleased to hear you’ve noticed an improvement in your joint mobility so early on. We truly appreciate your recommendation and support.
The Zooki Team
Im trying to return...emailed…
Im trying to return...emailed twice...no reply.
I dont like it, flavour or texture.
Please respond so I can return
1 kwietnia 2026
Odpowiedź od Zooki
Hi!
I can see we have responded both on April 9th and today to your two queries. Please check your spam email folders, and we'll also send another email just to clarify this there also.
If we don't get a response we'll try and give you a call too just to ensure the response gets to you.
Thanks so much.
The Zooki Team
One star at best not good at all
Ordered based on the information of the Facebook post
The package was a subscription which is t very clear at the time until placing the order which was surprising and a little naughty this was done
I didn’t get the starter pack due to delivery mistakes and reaching out was really upsetting and frustrating cannot do anything have to investigate after pushing the representative offered replacement with a 30% discount but no refund !? Think it’s a shame I’m left in this mess would have expected better cancelled the lot now feel scammed
9 kwietnia 2026
Opinia niezależna
Brilliant product
Brilliant product. Works for me i think and i take it before bedtime and will get a very good sleep all night.
4 marca 2026
Odpowiedź od Zooki
Hi,
Thank you so much for your feedback! We’re really pleased to hear the product is working well for you and that it’s fitting nicely into your routine.
The Zooki Team 💛
Very fast service and delivery
Very fast service and delivery. Product was as described, tasted far better than other leading brands and the starter pack was excellent value for money
31 marca 2026
Odpowiedź od Zooki
Hi Melanie,
Thank you so much for your kind feedback! We’re delighted to hear you were happy with the service, delivery, and that you’re enjoying the taste. It’s great to know the starter pack felt like good value too 😄
The Zooki Team
Have not received the order after 2…
Have not received the order after 2 weeks just proceeding to cancel this.
31 marca 2026
Odpowiedź od Zooki
Hi there,
We’re really sorry to hear about your experience and completely understand how frustrating this must have been.
We’ve looked into your order and can see that it is actually out for delivery today (15th) with the courier. We appreciate that the delay isn’t ideal, and we sincerely apologise for the wait you’ve experienced.
A member of our team will be reaching out to you directly to provide full tracking details and make sure everything arrives safely. If there are any further issues once delivery is completed, we’ll of course be here to help.
Thank you for your patience while this was in transit.
The Zooki Team 💛
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