Excellent, fast service, good communication and competitive pricing. Whether it be mail-order, or face to face in store YouBoat consistently go the extra mile. Not many companies of this size hear... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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Purchased a new drysuit and base layer. They shipped the products very fast and sent with a reputable courier whilst other retailers were sending 48 with Royal Mail in the middle of a strike! After tr... Zobacz więcej
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The price was much the same as other vendors, but they replied quickly via there "chat", when I enquired about their delivery cost. Initially they wanted to charge an additional £10 for an AB31 po... Zobacz więcej
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I'm a long term customer of YouBoat; their customer service is fantastic, their prices competitive and all the staff have an excellent knowledge of their products. There are a LOT of chandlery's dott... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
A trusted marine chandlery both online and in our store for the past 10 years. We supply anything that you or your boat may require, all at the best prices. Based in Gosport Marina, Hampshire
Dane kontaktowe
Mumby Road, PO12 1AH, Gosport, Zjednoczone Królestwo
- 01329 756830
- sales@youboatmarine.com
- youboatmarine.com
4,6
Doskonała
411 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od YouBoat
Hi Rachel,
Thank you for taking the time to leave us a 5-star review. We're glad to hear that you're pleased with our pricing and delivery speeds - we aim to keep our prices as low as possible, while also shipping out orders as quickly as we can.
We hope you will shop with us again soon!
YouBoat Team
Quick delivery
I haven't used what I purchased yet, but it arrived quicker than they forecast. My friend has used this product and it sticks anything.
5 października 2024
Odpowiedź od YouBoat
Hi Phil,
Thank you so much for taking the time to leave us a 5-star review. It's good to hear that your order arrived quicker than we estimated, as we strive to ship out orders as quickly as possible.
We hope you will shop with us again soon!
YouBoat Team
The tender we bought from you was just right.
The tender we bought from you was exactly what we wanted at the right price. It also arrived very quickly.
3 września 2024
Odpowiedź od YouBoat
Hi Mike,
Thank you so much for taking the time to leave us a 5-star review. It's good to hear that you're happy with your new tender, as well as our pricing and delivery times. We strive to provide high-quality products at low prices, so it's good to hear that we've achieved that.
We hope you will shop with us again soon!
YouBoat Team
Excellent price and fast delivery
17 sierpnia 2024
Opinia niezależna
Odpowiedź od YouBoat
Hi Mark,
Thank you so much for taking the time to leave us a 5-star review. It's good to hear you're pleased with our pricing and delivery speeds.
We hope you will shop with us again soon!
YouBoat Team
Odpowiedź od YouBoat
Hi Christopher,
Thank you for taking the time to leave us a 4-star review. We're glad that you're pleased with our service - we strive to provide an excellent and personalised shopping experience.
We hope you will shop with us again soon!
YouBoat Team
Fast responsive service
Fast service when there was an issue with the location of my delivery they sorted it immediately
3 sierpnia 2024
Odpowiedź od YouBoat
Hi Steve,
Thank you so much for taking the time to leave us a 5-star review. It's good to hear that we could assist with your order and that you're pleased with our service and our courier choice.
We hope you will shop with us again soon!
YouBoat Team
Odpowiedź od YouBoat
Hi Fiona,
Thank you so much for taking the time to leave us a 5-star review. It's good to hear that you're pleased with our pricing and your shopping experience. We strive to send out all orders as quickly as possible, so it's good to hear that we're achieving this.
We hope you will shop with us again soon!
YouBoat Team
Ordered a swobbit pole which acts as a boat hook pole.
Ordered a swobbit pole which acts as both a fitting for a boat hook and other swobbit cleaning accessories. The price (including membership discount) was best around. Service excellent, ordered Saturday, collected Monday! Would not hesitate in recommending.
22 lipca 2024
Opinia niezależna
Odpowiedź od YouBoat
Hi,
Thank you so much for taking the time to leave us a 5-star review. We're glad to hear that you're pleased with your Swobbit Pole and our pricing. We strive to stock high-quality products at low prices, and even price match where possible.
We hope you will shop with us again soon!
YouBoat Team
Odpowiedź od YouBoat
Hi Tony,
Thank you for taking the time to leave us a 5-star review. We're glad to hear that your order was delivered to you within the specified timeframe - we aim to get our parcels out as quickly as we can, so it's good to hear we've achieved that.
We hope you will shop with us again soon!
YouBoat Team
Ordered a Seldén triple block with…
Ordered a Seldén triple block with regular postage. Stock was only 'one' but arrived by Royal Mail post two business days later. Very happy!
27 czerwca 2024
Odpowiedź od YouBoat
Hi Morten,
Thank you so much for taking the time to leave us a 5-star review. It's good to hear that we got your order to you quickly - we strive to get orders to our customers as quickly as possible, so it's good to hear we achieved that.
We hope you will shop with us again soon!
YouBoat Team
Did exactly what i asked for.
24 czerwca 2024
Odpowiedź od YouBoat
Hi,
Thank you for taking the time to leave us a 5-star review. It's good to hear that your order went smoothly. We hope you will shop with us again soon!
YouBoat Team
Always helpful and friendly
Always helpful and friendly in the Gosport store. Good range of stock or online. Would be good if they held stock of more engine spares such as filters and impellers otherwise I would give 5 stars. Thanks for your great service.
29 czerwca 2024
Opinia niezależna
Odpowiedź od YouBoat
Hi Rich,
Thank you so much for taking the time to leave us a 4-star review. We're glad to hear that you've had good experiences both in our Gosport store & online, I will let our teams know. We currently stock over 15,000 items in our stores, however if there's anything we don't stock that you need, we can normally do a special order for you.
We hope you will shop with us again soon!
YouBoat Team
Little more delivery info would be helpful
Ordered some chain no problem👍
Didn’t know that the parcel was being delivered today- there was no email saying that it’s been dispatched or out for delivery today which would have been handy to know. I wasn’t in had a phone call from the courier saying no one in which I said leave it by the door which he did after I had to send him a text with those instructions as proof.
At least I got the parcel and it wasn’t sent back to be delivered another day.
Overall Pleased I got parcel on time. Thanks
12 czerwca 2024
Opinia niezależna
Odpowiedź od YouBoat
Hi Simon,
Thank you for taking the time to leave us a 4-star review. I would like to apologise that you weren't notified that your order had been dispatched, our website automatically sends out an email when an order is dispatched, so I will get our team to look into why you may not have received it.
As for not receiving communication about when your delivery, we pass over both the customer's email address and phone number to the courier to allow for effective communication. Unfortunately, our choice of courier seems to have let us down in terms of communication this time, so I would like to apologise for that and for any inconvenience it may have caused.
We hope you will shop with us again soon!
YouBoat Team
Helpful staff
Didn't arrive the day it was supposed to but they were very helpful in delivering to another address
4 czerwca 2024
Odpowiedź od YouBoat
Hi Vic,
Thank you for taking the time to leave us a 4-star review. From looking into your order, it seems like it was dispatched on a 24 hour service the morning after you placed the order with standard 2-4 working day delivery. Unfortunately, FedEx seem to have not delivered the parcel until the 12th, so I would like to apologise that it was delayed and for any inconvenience it may have caused. We strive to get orders to our customers within the time frame, but our choice of courier has let us down on this occasion - We will raise this with FedEx to find out the cause of the delay, but we're glad that you have received the order.
We hope you will shop with us again!
YouBoat Team
I have used YouBoat several times on…
I have used YouBoat several times on line and in the three stores and they are definitely my go to chandlery now - excellent service, friendly and knowledgeable staff. If they don’t have what I want they go the extra mile to try and source it.
Thank you YouBoat!
6 czerwca 2024
Opinia niezależna
Odpowiedź od YouBoat
Hi Frances,
Thank you for taking the time to leave us a 5-star review. I will pass your kind comments over to the teams in the stores. We hope you will shop with us again soon!
YouBoat Team
Customer service? When does that start??
I had a delivery of paint, which included a 5l tin of anti-fouling. This tin was dented quite badly, the bottom had been squashed on one side, the side dented in, and the lid creased. I haven’t opened tin yet, that will have to be done carefully…..!
The paint was well packaged, and the box it came in was unmarked. The damaged tin was obviously packed in that condition. I can imagine the conversation in the stockroom…”internet customer, 200 miles away, not likely to turn up at reception with it, is he? Stick it in the box, don’t worry about it “
I emailed the company, including pictures of the damaged tin. That was on 4th of June, the day I received the package.
It was a very quick delivery, which is great, but they could have, at least, replied to my email.
Hence, the one star.
Come on YouBoat, sort yourselves out.
1 czerwca 2024
Odpowiedź od YouBoat
Hi,
Thank you for taking the time to leave us a review. First of all, we would like to apologise that your experience shopping with us was not a positive one. I would like to assure you that our dispatch team did not purposely select a dented tin for you, unfortunately some of our tins of paint arrive from the manufacturer damaged, however it does not effect the quality or quantity of the paint within.
It's good to hear that the paint was well packaged and the delivery was quick. I would like to apologise that you didn't recieve a reply to your email on the 4th, as although we strive to reply to all emails as quickly as possible, we didn't on this occasion; we are putting new procedures in place to ensure that this doesn't happen again.
Again, I would like to apologise for the issue with your order and for any inconvenience it may have caused. As an apology, we would like to offer you a discount on your next online order if you could reach out to us via email - websales@youboatmarine.com
YouBoat Team
Product I needed delivered next day
5 czerwca 2024
Odpowiedź od YouBoat
Hi Tim,
Thank you so much for taking the time to leave us a 5-star review. We're glad that we could get your order to you promptly. We hope you will shop with us again soon!
YouBoat Team
Odpowiedź od YouBoat
Hi William,
Thank you so much for taking the time to leave us a 5-star review. We're glad that your order arrived on time and with no issues.
We hope you will shop with us again soon!
YouBoat Team
Great customer service
Great customer service.
Ordered a calorifier on line. I thought I had ordered in time for next day delivery, when I queried why it hadn't arrived, it was explained and I was reassured that it would arrive by courier the next day.
30 maja 2024
Odpowiedź od YouBoat
Hi Fiona,
Thank you so much for taking the time to leave us a 5-star review. We're glad that we were able to assist with your query regarding your order and that we were able to get your calorifier to you the following day.
We hope you will shop with us again soon!
YouBoat Team
Good product and speedy service
13 maja 2024
Odpowiedź od YouBoat
Hi,
Thank you so much for taking the time to leave us a 5-star review. We're pleased to hear that you're happy with the product and the speed of delivery - we aim to send parcels out the same day we get the order and on a fast service.
We hope you will shop with us again soon!
YouBoat Team
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.