Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Terrible customer service. I've been trying to use them for their loyalty service but I am unable to create an account. They run around in circles and keep closing my ticket. Funny how they are a revi... Zobacz więcej

Oceniono na 3 z 5

I was a bit surprised to see no positive reviews on the first page, in my experience, they aren't that bad. From an ecommerce product reviews perspective, it's been solid for us. What really made th... Zobacz więcej

Oceniono na 1 z 5

We've worked with Yotpo for two years when we migrated from Klaviyo for SMS/Email marketing. At first things were good, the pricing was solid and the ROI was good. We integrated Rewards and Subscr... Zobacz więcej

Oceniono na 1 z 5

When we first embedded the app into our shopify store they reviews worked fine. Then new reviews stopped showing on our site even though they say published. Yotpo help consist of articles like how to... Zobacz więcej

Informacje dotyczące firmy


Dane kontaktowe

1,8

Słaba

Wynik TrustScore: 2 na 5

222 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

Terrible customer service

Terrible customer service. I've been trying to use them for their loyalty service but I am unable to create an account. They run around in circles and keep closing my ticket. Funny how they are a reviews and loyalty software but cannot manage their own reviews.

9 marca 2026
Opinia niezależna
Oceniono na 3 z 5

I was a bit surprised to see no…

I was a bit surprised to see no positive reviews on the first page, in my experience, they aren't that bad. From an ecommerce product reviews perspective, it's been solid for us.
What really made the experience negative was the decision to shut down email and sms marketing. That caused a bit of inconvenience on our side, especially having to find and switch to alternative. I think this could have been handled with a clearer long term strategy. I'll continue using it for product reviews and Im hoping company can now focus more on this core features.

10 lutego 2026
Opinia niezależna
Oceniono na 1 z 5

Criminal organization

Criminal organization. We do not want to be subscribed, but its impossible to unsub. And every month they charge an auto upgrade balance, without using the service!!! and its not possible to cancel the automatic charge or the subscription! Like this comment if you think we should proceed a legal case.

7 stycznia 2026
Opinia niezależna
Oceniono na 1 z 5

Scam enabling business

They give online businesses the ability to hide and remove negative reviews. I have left positive and negative and positive reviews with online businesses using the Yotpo review platform, and the businesses hid them to make their scores look better. Yotpo gets more clients by giving them the ability to scam reviews.

16 października 2025
Opinia niezależna
Oceniono na 1 z 5

We've worked with Yotpo for two years…

We've worked with Yotpo for two years when we migrated from Klaviyo for SMS/Email marketing. At first things were good, the pricing was solid and the ROI was good. We integrated Rewards and Subscriptions on a decently discounted contract.

After a year, they sunsetted the subscriptions app for no reason and then 6 months later announced they're getting rid of email and sms.

The rug pull destroyed our trust and confidence in the project. It's too bad, they have (had) some great people working there and an edge on the competitors. Bad business choices overall.

9 września 2025
Opinia niezależna
Oceniono na 1 z 5

Nonexistent account support. Product is fine. Setup was horrendous

The product we're using is great (loyalty program on our own custom coded site). The account support is absolutely atrocious, nearly absent. Chat support always has to get back to you at a later time (no instant support). We've had 4 account managers since we launched our program ~9 mos ago. It seems like their development side is ok but their account support side is nonexistent. Then we finally had a call with our account manager today and he had absolutely nothing prepared to show or talk to us about, even though the call has been scheduled for over 2 months. Basically, you're on your own once the product is installed. Implementation was also a nightmare, took ~6 mos with virtually no structure to the implementation or guidance from Yotpo, just threw a bunch of dev articles at us and would respond to emails a day or days later. Only positive is that it's affordable. But I guess you get what you pay for?

6 lipca 2025
Opinia niezależna
Oceniono na 1 z 5

I tried to make a negative review for…

I tried to make a negative review for Bloomsbury Manor which uses Yotpo reviews on Bloomsbury Manor websites in Yotpo. However, I can only make a review by the seller's invitation link by email. So, no one can leaves a negative review as the seller won't invite anyone who complained to them. How possibly this fair????

6 kwietnia 2025
Opinia niezależna
Oceniono na 1 z 5

Greedy Plan Tier Means Not Viable For Small Stores

This company is an official Google partner, yet the Google Store Rating feature is only available on their Professional plan which costs a whopping $169 dollars a month. This is clearly a greedy move designed to funnel more customers into a higher tier out of necessity. If you are a small ecommerce store then Yotpo is not a viable option as you will not be able to increase your Google Store Rating via reviews using the free or starter plan, this means you will show less in organic search results than your competitors who have this feature activated because their store rating can grow higher than yours. Tried asking them to add this feature for me and I was politely told to take a hike. So its on to a new provider for me which sucks because I really liked the integration and features of Yotpo. Greed ruins all all these small SAAS companies as they grow and scale into recognised industry leaders.

25 marca 2025
Opinia niezależna
Oceniono na 1 z 5

They hide negative reviews

They hide negative reviews. I left a negative review for a product on online shop.

I confirmed review via email - but it was never published. The product only has 5 star reviews. Very shady and corrupt.

26 lutego 2025
Opinia niezależna
Oceniono na 1 z 5

mi hanno rubato 1800 euro

mi hanno rubato 1800 euro. ho denunciato il loro referente alle forze dell'ordine ma il denaro era volato via in qualche conto chissà dove. sono dei truffatori.
sono rimasta delusa e traumatizzata da sta cosa, perchè sapevano la mia situazione familiare ma non hanno avuto nessuno scrupolo

1 marca 2025
Opinia niezależna
Oceniono na 1 z 5

Retour sturen waardeloos

Pruiken mogen mooi zijn.
Maar het retour sturen is waardeloos.
5 dgn op retour label moeten wachten,toen ik schreef zeiden ze , vraagt u nog maar eens aan. Deed ik en moest 2 x betalen. Heb het ook niet terug gekregen na vaak mailen. Dure grap , geen service

1 stycznia 2025
Opinia niezależna

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.

Dowiedz się więcej o innych rodzajach recenzji.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

Dowiedz się więcej