Yorkshire Tea Recenzje 

480
Wynik TrustScore: 4 na 5

3,8

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Yorkshire Tea is the only tea I drink and when I experienced a few tea bags that didn’t want to perform their duties I contacted customers services to make them aware. Because how can a company... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Excellent customer service, responded to my issue quickly & efficiently. Bronte arranged for replacement teabags to be sent to me and these have been very well received within a week of her response.... Zobacz więcej

Oceniono na 5 z 5

Had a teabag problem and it was sorted brilliantly by Brontë in customer services. I was gifted a box of tea bags, which was beyond my expectations. Communication was swift and friendly. Really appre... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

I decided to write this review after yet another YT tea bag split open when I was trying to separate two tea bags stitched together (which is the usual format for the tea bags I buy). The quality of t... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Jedzenie, napoje i tytoń

Napisane przez firmę

At Yorkshire Tea, we do things properly. From the way we source our tea, to how it's packed, we don't cut corners. That's how you make a proper brew.


Dane kontaktowe

3,8

Dobra

Wynik TrustScore: 4 na 5

480 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 80% z negatywnych recenzji

Zwykle odpowiada w ciągu 2 tygodni

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,8

Wszystkie recenzje

(480)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 198

Napisz recenzję
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Oceniono na 5 z 5

Excellent Customer Service

I had a problem with a box of Yorkshire Decaff Teabags I reported this to customer services they were extremely helpful they they sent a replacement box to me very quickly I was very impressed with the service I received
I have used Yorkshire Teabags for many years and I am very happy to continue to use them.

28 marca 2026
Opinia niezależna
Oceniono na 1 z 5

Yorkshire Tea now so weak that even…

Yorkshire Tea now so weak that even with 2 bags left in the teapot & stirred it is still not strong enough.
Have been buying Yorkshire tea bags for years but we are now going to try other brands to find a decent cup.
Shame on you Yorkshire Tea, you’ve been taking us for mugs!

25 marca 2026
Opinia niezależna
Logo Yorkshire Tea

Odpowiedź od Yorkshire Tea

Hi Peter, thank you for taking the time to leave a review and we're so sorry to hear your Yorkshire Tea brews haven't tasted quite right recently. If there’s ever a specific box you’re unhappy with, we’d really like to hear about it so we can pass the details to our Quality Assurance team. Our customer services team can look into this for you, plus just drop us a note at hello@yorkshiretea.co.uk. It would be helpful if you could include the blend, the box size, the best before date, and the production details printed on the base of the pack.

Oceniono na 1 z 5

Spent £10 on 250 tea bags based on high reviews...

I spent £10 thinking this was going to be a quintessential black daily tea based on positive reviews by British drinkers.

This tea tastes like weak generic flavourless LIDL tea. It's one of the weakest teas I've ever drank both in flavour and caffeine buzz. I think the camomile tea I drink at night has more pep than this crap. I don't want to say that British people have bad taste, but this tea is pathetic.

24 marca 2026
Opinia niezależna
Logo Yorkshire Tea

Odpowiedź od Yorkshire Tea

Thank you for your review, Roy. We're so sorry to hear your Yorkshire Tea brews haven't tasted quite right recently. We haven't changed anything and it's really important to us that our consumers enjoy a proper brew so our customer services team are on hand to help! If there's ever a particular box you're concerned about, we'd like to know about it. Please do drop our team a note at hello@yorkshiretea.co.uk so they can put this right nice and speedily for you!

Oceniono na 5 z 5

Great customer service

Very prompt and helpful response from Brontë. If only everyone was like this!

24 marca 2026
Opinia niezależna
Logo Yorkshire Tea

Odpowiedź od Yorkshire Tea

Thank you for your review Jason! Proper brew, proper service! ☕️

Oceniono na 5 z 5

I gave Yorkshire Tea some feedback on a…

I gave Yorkshire Tea some feedback on a Sunday. On Monday I had a personal response which was very pleasant, addressed the issue and sorted me out. Great service.

23 marca 2026
Opinia niezależna
Logo Yorkshire Tea

Odpowiedź od Yorkshire Tea

Thank you for your kind words, Simon!

Oceniono na 5 z 5

had an issue with Yorkshire gold tea…

had an issue with Yorkshire gold tea bags not tearing away from eachother properly and the team have emailed me within a few hours and sending some replacement teabags out.
what brilliant customer service!
thank you

19 marca 2026
Opinia niezależna
Logo Yorkshire Tea

Odpowiedź od Yorkshire Tea

Hi Katie! Thank you for your kind review! Happy brewing ☕️

Oceniono na 5 z 5

Teabag fault

The customer service is outstanding as well as there product

19 marca 2026
Opinia niezależna
Logo Yorkshire Tea

Odpowiedź od Yorkshire Tea

The customer service team printed this one out and it's currently stuck to the important notice board ☕️

Oceniono na 5 z 5

Brontë was a pleasure 🥰

Brontë responded to my email very promptly and went above and beyond to offer a very generous resolution. Thank you x

18 marca 2026
Opinia niezależna
Logo Yorkshire Tea

Odpowiedź od Yorkshire Tea

Thank you Toni! Very kind review ☕️

Oceniono na 2 z 5

The quality has went downhill

Yorkshire tea is always my go to. Over the last year the quality of the tea is incredibly weak compared to how it used to be. I'm definitely trying to switch brands as I no longer think it deserves the price tag attached to it.....if anyone has any suggestions for stronger tea.....

15 marca 2026
Opinia niezależna
Logo Yorkshire Tea

Odpowiedź od Yorkshire Tea

Oh no Fiona! We're sorry your tea bags aren't tasting quite right for you, especially as you've enjoyed it all these years. Our Yorkshire Tea blend hasn’t changed but if you’d like our customer services team to look into this, please do drop them a note at hello@yorkshiretea.co.uk so they can help put this right nice and speedily!

Oceniono na 3 z 5

I thought it was just me!

I thought it was just me! We drink Biscuit Brew, 'Normal' Yorkshire tea bags and looseleaf Gold. The Biscuit and Gold are great. But like a lot of other reviewers, I've found that I don't want to drink the tea made from the normal tea bags anymore. It used to be so nice, but it's now got far more scummy, (and it's not our water as that's filtered and, besides the other two are still fine), and the taste is, frankly, revolting. The last time I had one I couldn't even finish it.

12 marca 2026
Opinia niezależna
Oceniono na 5 z 5

Excellent customer service.

Excellent customer service- I emailed with some comments about a different product in the range, and received a detailed and pleasant reply the next day.
They then sent a replacement pack of tea and a complimentary pack in recompense - I was extremely pleased.

5 marca 2026
Opinia niezależna
Logo Yorkshire Tea

Odpowiedź od Yorkshire Tea

Hi Eliza! Thank you so much for sharing your excellent review. We’re really chuffed to hear our team were able to help and get things sorted quickly for you. Happy brewing! ☕️

Oceniono na 1 z 5

A Mugfull of Disappointment

Used to be really flavoursome and a great way to start the day- and keep going through it. But the latest teabags produce an insipid, dull as ditchwater mugfull of disappointment. I've complained to them, asking if they've changed suppliers, and hope I get an honest response. Meanwhile will try alternative brands. Not sure if I can finish this 160-bag box!

10 marca 2026
Opinia niezależna
Oceniono na 3 z 5

Yorkshire Tea, I knew it well...

Yorkshire Tea was always my favourite, until recently. Tea is more often than not so weak is barely colours the water, even after adding a second tea bag and leaving it to brew for a long time. I thought I had suddenly fogotten how to make tea, but the other reviews suggest there is a bigger issue here. Sometimes it is great, strong brew and colour, but sadly not happening often enough, and I would be embarrassed to give a guest the pale water I am putting up with most days. Time to part ways after many years.

6 marca 2026
Opinia niezależna
Logo Yorkshire Tea

Odpowiedź od Yorkshire Tea

Thank you for your review, Sharon. We're so sorry to hear your Yorkshire Tea brews haven't tasted quite right recently and our customer services team are on hand to help by looking into this for you. If there's ever a particular box you're concerned about, we'd like to know about it so please do drop our team a note at hello@yorkshiretea.co.uk so they can have some tea bags taste tested for you by our experts.

Oceniono na 3 z 5

Not quite the same as (3 months?) ago...! Try Aldi Extra Special English Breakfast for your tea needs...

Over the last c. 3 months, I have not been enjoying YT as much as I used to! Which is an absolute shame, it was always my preference. YT has become much weaker (no matter how long you keep the teabag in for!) & the taste is lacking in substance... (I even started drinking more coffee as a result!).

I have just switched today to Aldi 'Extra Special' English Breakfast. A much, much more fulfilling taste - more strength so therefore much better! Tea as we know it.

YT - let us know when you've sorted your strength & taste out!!

4 marca 2026
Opinia niezależna
Logo Yorkshire Tea

Odpowiedź od Yorkshire Tea

Hi Sam, thanks so much for your review. If you ever come across a box that doesn’t seem quite right, we’d really appreciate hearing about it so we can pass the details on to our Quality Assurance team. Would you mind getting in touch with our customer services team at hello@yorkshiretea.co.uk? It would be really helpful if you could include the blend and box size, along with the best before date and the production codes printed on the base of the box, so we can look into it properly.

Oceniono na 1 z 5

Used to be very good

Used to be very good, went weak but about ok, this box of 210 is extremely weak and tastes like dishwater.
Going to throw away a third of box and waste my money even more, cannot bear the stuff and with every sip knowing you're getting robbed. Have they been bought out or something or just internal greed? I don't care either way - never again

1 marca 2026
Opinia niezależna
Logo Yorkshire Tea

Odpowiedź od Yorkshire Tea

Thank you for your review, Steve. We're so sorry to hear your Yorkshire Tea brews haven't tasted quite right recently and our customer services team are on hand to help by looking into this for you. If there's ever a particular box you're concerned about, we'd like to know about it so please do drop our team a note at hello@yorkshiretea.co.uk so they can have some tea bags taste tested for you by our expert Tea Buyers.

Oceniono na 4 z 5

What has happened to Yorkshire Tea?

What has happened to Yorkshire Tea? I have been a loyal and satisfied customer for many years but not any more, I'm afraid. The teabags seem to have lost the strength and depth of flavour that I have always enjoyed. The blend has definitely changed and not for the better. I will now be seeking an alternative ... sorry to say!

28 lutego 2026
Opinia niezależna
Logo Yorkshire Tea

Odpowiedź od Yorkshire Tea

Thank you for your review, Mrs Muttock. We're so sorry to hear your Yorkshire Tea brews haven't tasted quite right recently and our customer services team are on hand to help by looking into this for you. If there's ever a particular box you're concerned about, we'd like to know about it so please do drop our team a note at hello@yorkshiretea.co.uk so they can have some tea bags taste tested for you by our experts.

Oceniono na 2 z 5

No longer tastes like Yorkshire tea

No longer tastes like Yorkshire tea! It’s the same as drinking a hot cup of water with colour. The Yorkshire tea taste is not there, the colour is good sometimes and other times it’s terrible. Me and my family been drinking it for years because of the beautiful flavour it used to have but now we are thinking of moving to another brand. Disappointed and sad 😞

24 lutego 2026
Opinia niezależna
Logo Yorkshire Tea

Odpowiedź od Yorkshire Tea

Oh no! We're sorry your tea bags aren't tasting quite right for you, especially as you've enjoyed it all these years. Our Yorkshire Tea blend hasn’t changed but if you’d like our customer services team to look into this, please do drop them a note at hello@yorkshiretea.co.uk so they can help put this right nice and speedily!

Oceniono na 5 z 5

I recently contacted Taylors of…

I recently contacted Taylors of Harrogate regarding an issue with the perforations on a current box of Yorkshire Tea bags, and I was genuinely impressed by the level of customer service I received.

Their response was prompt, warm, and clearly written by someone who genuinely cared. Bronte listened to my feedback, acknowledged the issue thoughtfully, and reassured me that my concerns would be passed on and acted upon. It’s refreshing to see a company take customer feedback seriously rather than sending a generic reply. Thank you x

19 lutego 2026
Opinia niezależna
Logo Yorkshire Tea

Odpowiedź od Yorkshire Tea

Thank you so much for your lovely review Janet. We’re really glad to hear you had such a positive experience, and we’ll be sure to pass your kind words on to Bronte, she’ll be chuffed. We always want people to feel listened to and looked after, so it means a lot to know the team were able to help and that your feedback is being put to good use. Thank you again for taking the time to share this.

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