Yorkshire Tea is the only tea I drink and when I experienced a few tea bags that didn’t want to perform their duties I contacted customers services to make them aware. Because how can a company... Zobacz więcej
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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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Had a teabag problem and it was sorted brilliantly by Brontë in customer services. I was gifted a box of tea bags, which was beyond my expectations. Communication was swift and friendly. Really appre... Zobacz więcej
Fast and Satisfactory Response I recently experienced a problem with a Yorkshire Tea product. I would like to point out that I have been using this product for over 20 years without any problems,... Zobacz więcej
I decided to write this review after yet another YT tea bag split open when I was trying to separate two tea bags stitched together (which is the usual format for the tea bags I buy). The quality of t... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
At Yorkshire Tea, we do things properly. From the way we source our tea, to how it's packed, we don't cut corners. That's how you make a proper brew.
Dane kontaktowe
Pagoda House, Plumpton Park, Harrogate, HG2 7LD, HG1 2QU, Harrogate, Zjednoczone Królestwo
- 0800 328 1886
- hello@yorkshiretea.co.uk
- yorkshiretea.co.uk
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 80% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Excellent customer service
Excellent customer service, very quick response when I reported a problem with the teabags.

Odpowiedź od Yorkshire Tea
Had a problem with some of the teabags…
Had a problem with some of the teabags I've emailed Yorkshire tea and and within three days the problem will sort it out I will give him 11 out of 10 for this great service

Odpowiedź od Yorkshire Tea
Excellent customer services
Excellent customer services, providing a prompt response, which efficiently resolved a technical issue regarding the worlds best tea.

Odpowiedź od Yorkshire Tea
Highly impressed
Had an issue with the teabag perforations which I informed Taylor’s about - very quick, very nice reply and resolution.
Most impressive Customer Service.

Odpowiedź od Yorkshire Tea
They definitely do things proper!
I had an issue to report regarding some tea bags and I used the contact form on the Yorkshire Tea website, it was easy to find and really simple to complete.
Once I had submitted the form I received an email to advise that the submission had been received.
Emily from Customer Service replied the next day. I was truly impressed with how quickly my issue was dealt with. In the email Emily fully explained everything and gave clear reasons why my issue had arisen. Best of all Emily advised that I would receive some replacement teabags by Royal Mail.
It was so nice to know that I had been listened to, my problem had been resolved, the whole process was gold standard !

Odpowiedź od Yorkshire Tea
Amazing customer service,problem solved…
Amazing customer service,problem solved very quickly!
Thank you so much.

Odpowiedź od Yorkshire Tea
Really miffed
Really miffed, was my go to brand for as long as I can remember. Today I changed brand, I refuse to pay £7.50
for a box of 240 tea bags... they'll blame anything on the war in Iran....absolute **** take
Split perforations in teabags
Having had many Yorkshire teabags split on me, where they were not sealed at the sides, I wrote to Taylors to explain my experience, and as to what could have caused this. They replied very promptly the same day, saying it was an operational fault, that can happen, and very kindly offered to replace the teabags, which I wasn't expecting. I've been enjoying Yorkshire Tea for many many years, and will continue to do so.
Brilliant customer service from Bronte…
Brilliant customer service from Bronte at Yorkshire tea. After an email regarding some defective tea bags in a recent purchase of decaf tea my concern was dealt with and escalated within 12 hours . Timely, professional , courteous and friendly in response and within 3 days I’ve received a replacement box. Thank you. Love my Yorkshire tea

Odpowiedź od Yorkshire Tea
Excellent customer service
Excellent customer service. I'd had a problem with a box of teabags I'd purchased, I got in touch with Taylors of Harrogate and they replied immediately and replaced my product.
Lovely to know they are a company that care.
Their decaf is best I’ve ever tasted
Their decaf is best I’ve ever tasted. However I did have a problem with the bags not being perforated. I made a complaint and their response was very quick and positive. Well done!
This is by far the best tea bags tea…
This is by far the best tea bags tea available. Customer service team very quick to respond to questions and more than happy to help.
I ordered an Xbox remote a while Back…
I ordered an Xbox remote a while Back and it was brilliant. I had a problem and needed some from Yorkshire tea who were amazing from start to finish. Phoebe Dixon helped me massively her customer service skills are top Notch and she is such a kind and understanding person thank you so much.
Excellent customer service
This has been my favourite brew for years. A quick shout out for Bronte at customer service for resolving a minor issue.
Excellent customer service
We love Yorkshire Tea Bags but unfortunately there was a problem with the last box we bought. I contacted the company and had a prompt reply from Bronte in Customer service with an apology and an explanation as to why the fault had occured. This was followed by a swift delivery of replacement tea bags. Excellent customer service, thank you Bronte and Yorkshire Tea.
The way the complaint was handled.
The way the complaint was handled.
Emailed on the Friday, reply back on Monday morning and replacement of a whole box of tea bags on same week on the Friday, what could be better, thank you.
Different taste
Bought a large box and we all said the tea is not the same. Its weaker and even after leaving teabag it still tastes different. Loved Yorkshire tea but seems all teabags taste the same and to be frank not very nice. Can see by reviews I'm not the only one. Hence will be buying another brand. They need to look at this as business will be lost which is such a shame.

Odpowiedź od Yorkshire Tea
Fantastic customer service support
Not only do you get amazing tea bags…Fantastic customer service support too.
Fast response and handled my query perfectly.
Thank you
I bought the large box of Yorkshire…
I bought the large box of Yorkshire tea, however half the teabags are so weak they look like green tea! And Murkey dirty water with milk. What a waste of half a box!
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