Needed some help before placing an order because I was not sure which size to choose for my wife. Customer service gave me a useful answer instead of just sending a standard reply. The size they sugge... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
This is another no connection to the UK or York! Uses a Brussels address as do other companies of a similar on line presence. The pictures such companies use are often downloaded from other sites and... Zobacz więcej
Reakcja na opinię
I bought the shoulder bag mainly because I wanted something lighter than the one I normally use. It sits comfortably even when I have quite a few things inside. I also like that the design is simple e... Zobacz więcej
Reakcja na opinię
horrific ongoing experience. The AI photos look nothing like the synthetic rubbish that arrives. Then I had to return order to China and 3 months later, still no refund. I can't understand why this... Zobacz więcej
Reakcja na opinię
3,1
Średnia
897 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Scam company
Ordered sandals which where not leather as described and they didn't even have a proper buckle on them so unable to wear them. They want them returned to china at my cost for a full refund, despite an address in UK on the parcel packaging. Their website is now not accessible anymore.
1 września 2026
Opinia niezależna
Odpowiedź od York Fashion
Hi,
We’re sincerely sorry to hear about your disappointing experience with the sandals and understand your frustration that the item was not as expected and could not be worn. We also regret the difficulties you’ve encountered with the return arrangements and access to the website. Thank you for taking the time to bring these concerns to our attention.
Please email us at support@york-fashion.com with your order number and any previous correspondence. Our team will carefully review your case and work towards a fair resolution for you.
Kind regards,
York Fashion
THIS COMPANY GOES AGAINST ALL TRADING…
THIS COMPANY GOES AGAINST ALL TRADING STANDARDS. FAlSE ADVERTISING GOODS AS 'LINEN' when it's obviously man made rubbish from China. It is a joke - dealing with Melissa who has been about as helpful as a newborn baby. Return stuck at customs and no help, the WORST and most STRESSFUL company. They should be banned. NEVER buy from them.
17 września 2026
Opinia niezależna
Odpowiedź od York Fashion
Hi,
We’re sincerely sorry to hear how stressful and disappointing your experience has been. We understand your concerns regarding the material, the return being held in customs, and the assistance you received while trying to resolve the issue. We regret that you have been left feeling so frustrated and appreciate you taking the time to share your feedback.
Please email us at support@york-fashion.com with your order number, return tracking details, and previous correspondence. Our team will carefully review your case and work towards a fair resolution for you.
Kind regards,
York Fashion
I ordered a pair of red Mary Jane…
I ordered a pair of red Mary Jane shoes size 42. I received a pair of burgundy Mary Jane shoes size 41.
Now I understand this is yet another bloody Chinese company masquerading as English. I cannot find an address to return them I also understand it is not worth the bother because it will cost a fortune & they will probably deny receiving them safely. Be warned, do not buy from China!
11 września 2026
Opinia niezależna
Odpowiedź od York Fashion
Hi,
We’re sincerely sorry to hear that you received the wrong colour and size of Mary Jane shoes and understand how frustrating this must have been. We regret the inconvenience caused by receiving an item that did not match your order and understand your concerns about arranging a return. Thank you for bringing this to our attention and for sharing your experience.
Please email us at support@york-fashion.com with your order number and any previous correspondence, and our team will carefully review the issue and work towards a fair resolution for you.
Kind regards,
York Fashion
When will I learn
I am sorry to say that I also have to leave a similar review to most of the other ones, I ordered my husband a Milano Polo shirt for best part of £30, waited 17 days for the item and was very disappointed with the product, it really wasn't worth a tenner of my money let alone what I paid,I couldn't believe the absolute nonsense with returning items, and looking at the advert one is led to believe that it is a UK company, but yet again it is a Chinese outfit with cheap shoddy goods at over inflated prices, I am expecting to get the same reply as everyone else has received word for word, if you read them they are all the same. Before I bought this polo shirt I looked on trustpilot but couldn't find the company, I was missing out the - between York and fashion, if I had seen all the reviews I wouldn't have touched the company with a barge pole.
25 sierpnia 2026
Opinia niezależna
Odpowiedź od York Fashion
Hi,
We’re sincerely sorry to hear about your disappointing experience with the Milano Polo shirt and understand your frustration after waiting 17 days for an item that did not meet your expectations. We also appreciate your concerns regarding the returns process and the impression created by the website, and we regret that the overall experience has left you feeling so dissatisfied. Thank you for taking the time to share such detailed feedback.
Please email us at support@york-fashion.com with your order number and any previous correspondence. Our team will carefully review your case and work towards a fair resolution for you.
Kind regards,
York Fashion
Beware of this company
Beware of this company. Returns are at your own expense to China with an added admin charge making it extremely expensive. I ended up with a garment far too small and no sensible way to return it.
15 lipca 2026
Opinia niezależna
Odpowiedź od York Fashion
Hi,
We’re sorry to hear about your disappointment with the garment and the difficulties you experienced with the return process. We understand how frustrating it must be to receive an item that was too small and then face concerns about the cost and arrangements for returning it. Thank you for taking the time to share your feedback.
Please email us at support@york-fashion.com with your order number and any previous correspondence. Our team will carefully review your case and work towards a fair resolution for you.
Kind regards,
York Fashion
BE CAREFUL
BE CAREFUL! MAKE SURE YOU WANT THE ITEM. Returning items to china is your expense and it is costly!!! and it is your responsibility. My order was all returned and remains in customs.
10 sierpnia 2026
Opinia niezależna
Odpowiedź od York Fashion
Hi,
We’re sorry to hear about the difficulties you’ve experienced with your return and the additional costs involved. We understand how frustrating it must be to have your returned order held in customs and to be left uncertain about the next steps. Thank you for sharing your concerns with us.
Please email us at support@york-fashion.com with your order number, return tracking details, and any previous correspondence. Our team will review the situation carefully and work towards a fair resolution for you.
Kind regards,
York Fashion
The company sent the wrong sandals and…
The company sent the wrong sandals and the quality isn’t what I expected. Despite numerous email exchanges regarding their returns policy, which stated that customers who change their mind or want to exchange are responsible for costs to return the item to China, insisted that if I wanted to return the item I would be responsible for costs!
The company need to ensure that their customer service is fully up to speed with their policy to ensure customers aren’t left out of pocket for their mistake. I’m left with sandals I won’t wear and out of pocket. Very poor company.
24 sierpnia 2026
Opinia niezależna
Odpowiedź od York Fashion
Hi,
We’re sorry to hear that you received the wrong sandals and that their quality did not meet your expectations. We understand how frustrating it must have been to receive conflicting information about the return arrangements, particularly when you feel the issue was caused by an error with your order. We appreciate you bringing this to our attention and regret the inconvenience and expense this has caused.
Please contact us at support@york-fashion.com with your order number and previous correspondence. Our team will carefully review your case and work towards a fair resolution for you.
Kind regards,
York Fashion
Be very careful of this company that…
Be very c areful of this company that pretends to be UK based but is a warehouse in China. I ordered three items of clothing on June 19th 2026. They were of very poor, thin quality fabric and awful colours, unlike the photos. York Fashion's refund policy is you can return goods within 30 days. They don't say that returns have to go to China and cost a lot. I paid £25. I returned all three items within 3 days using tracked postage. I still have no refund. They argue that my items are in Customs and it's up to me to get them out. This company does not give you accurate information, and they have not given me the refund which according to their policy they should do. Be very careful ordering anything from them.
10 września 2026
Opinia niezależna
Odpowiedź od York Fashion
Hi,
We’re very sorry to hear about your disappointing experience with the clothing and the difficulties you’ve encountered with the return and refund process. We understand how frustrating it must be to have returned the items promptly and still be waiting for your refund, particularly after paying for tracked postage. Thank you for taking the time to share these concerns in detail.
Please email us at support@york-fashion.com with your order number, return tracking details, and any previous correspondence. Our team will carefully review the status of your return and work towards a fair resolution for you.
Kind regards,
York Fashion
If I could leave 0 stars I would
If I could leave 0 stars I would. I googled for a type of shoe in my browser and this company showed up along with legit shoe retailers with pictures of what I was looking for. I stupidly assumed that they’re legit because of the company of other retailers. Sold themselves as a British based retailer.
So I ordered what was pictured and described as ‘genuine leather’ mules. During checkout I got a pop-up offer for a second pair of mules (different style) for a deep discount. I added them on. Total was in British pounds- £97. Over $165 cdn.
What arrived from China were very cheap plastic shoes bound up tightly - no boxes and squashed in a plastic mailer bag. Worse was the smell of the shoes. Strong plastic-chemical smell. Just awful. Trying to get a refund. Stay away from York-Fashion.
7 września 2026
Opinia niezależna
Odpowiedź od York Fashion
Hi,
We’re very sorry to hear about your disappointing experience with the mules and understand how frustrating it must have been to receive items that did not match your expectations. We regret the concerns you’ve raised regarding the material, packaging, appearance, and strong odour, and we appreciate you taking the time to explain what happened. We would like the opportunity to review your case and assist with your refund request.
Please contact us at support@york-fashion.com with your order number and any previous correspondence. Our team will carefully review the details and work towards a fair resolution for you.
Kind regards,
York Fashion
Items took 3 weeks to come
Items took 3 weeks to come, none of them fitted and I was offered 10% refund or return to China at my own expense plus 15% restock charge which was not declared at point of order. I would not order from this company again
4 września 2026
Opinia niezależna
Odpowiedź od York Fashion
Hi,
We’re sorry to hear that the items took longer than expected to arrive and that none of them were a suitable fit. We understand how frustrating it must have been to be unhappy with the fit and then face concerns about the available refund and return arrangements. Thank you for sharing your experience with us.
Please email support@york-fashion.com with your order number and any previous correspondence, and our team will review the details of your case and work towards a fair resolution.
Kind regards,
York Fashion
Absolutely shocking company
Absolutely shocking company. Total scam. Acting illegally. I am protected under uk consumer law in respect of returns and the way they are lawfully required to behave. The returns must be at their cost and you have 14 days for a full refund. I tired to cancel within 2 days of ordering when their items were still in their warehouse. They refused. they are based in china. Not Belgium as they falsely claim. They lie and will refuse to say why they are illegally acting against uk law. They will offer 10% return and then 35% return. What a huge mistake. I will be reporting them to trading standards.
Having received a reply to my original review I feel it necessary to say more. We have contacted their customer services 20 times and each time they have failed to reply to the question “under UK regulations we are entitled to a full refund and do not have to pay postage, therefore the offer of 35% refund is against the regulations so what are you going to do to give us a full refund?” The answer is nothing. The original receipt came from Tracey in London, the first email from Belgium then the rest from china. My wife rang the day after ordering the product and said she didn’t need it and as it was still at the warehouse then they didn’t need to send it. Sounds simple doesn’t it but they said it had to be sent from china, then returned and examined by them and then a 10% refund with us paying the postage. This company is a scam and you should avoid at all costs. I’m not going to waste more time contacting them, they know our details and if they want to refund us then they know how to do it (somehow I doubt they will)! Sadly I can’t give a zero star rating, it’s a shame in this day and age that companies can’t be honest and reputable to their customers
8 września 2026
Opinia niezależna
Odpowiedź od York Fashion
Hi,
We’re very sorry to hear how dissatisfied and frustrated you have been with your experience. We understand your concerns regarding the cancellation request, return arrangements, and the information you received, and we regret that this has left you feeling so disappointed. We appreciate you taking the time to share your concerns and would like the opportunity to review the matter properly.
Please email us at support@york-fashion.com with your order number and any previous correspondence. Our team will carefully investigate the details of your case and work towards a fair resolution.
Kind regards,
York Fashion
Ordered some jumpers and they haven’t…
Ordered some jumpers and they haven’t turned up and now your website seems to no longer work. Please let me know how to get hold of you?
8 września 2026
Opinia niezależna
Odpowiedź od York Fashion
Hi,
We’re sorry to hear that your jumpers have not arrived and understand how concerning it must be if you are also having difficulty accessing the website. We apologise for the inconvenience and would like to help you locate your order and provide an update. Please email us at support@york-fashion.com with your order number and any previous order correspondence, and our team will look into this for you.
Kind regards,
York Fashion
This review is factual based on my…
This review is factual based on my actual experience. The company claims to be headquartered in the UK. It operates out of Belgium. I ordered the leather fisherman's sandals. They came from China via a fulfillment house in Feltham, and did not resemble the picture, the quality, heel and materials were not as stated. As soon as I ordered I was asked to provide a review in return for a 50% refund on my purchase. I immediately asked to cancel my order as I was suspicious. I was told that despite the fact the order was yet to be dispatched that this was not possible. The shoes took a long time to arrive from China and were not as advertised. I asked for a refund and contrary to the Consumer Rights act, this was denied, and instead I was offered a 30% refund or paying £30 to ship back to China. I also note that the company operates a locking code to prevent you from finding the original advert online or on their website to compare your goods with those advertised. All in all I would not shop from them again, but others may have had a different experience.
31 sierpnia 2026
Opinia niezależna
Odpowiedź od York Fashion
Hi,
We’re sorry to hear about the concerns raised regarding the sandals, their delivery, and your experience with the cancellation and refund process. We understand how disappointing it must have been to feel that the item did not match your expectations and to have concerns about the review request and return arrangements. We appreciate you taking the time to provide such detailed feedback.
Please contact us at support@york-fashion.com with your order number and any previous correspondence. Our team will carefully review the circumstances of your case and work towards a fair resolution for you.
Kind regards,
York Fashion
Your distrubution is a slow and badly…
Your distrubution is a slow and badly presnted operation. Trcking info is misleading and you dont seem to publish expected timings between order and delivery.
Not good
7 września 2026
Opinia niezależna
Odpowiedź od York Fashion
Hi,
We’re sorry to hear that your experience with our delivery and tracking information was disappointing. We understand how frustrating it can be when delivery expectations are unclear and tracking updates do not provide the reassurance you need. Thank you for sharing this feedback, as it helps us understand where we can improve.
Please email us at support@york-fashion.com with your order number and any relevant correspondence, and our team will be happy to review your delivery experience and assist further.
Kind regards,
York Fashion
Do not buy from this company…
I bought a pair of shoes from York fashion that looked far better quality on their website than in reality! They were too wide for me and made of cheap materials and so I wanted to send them back and get a full refund. Unfortunately I was told they would rather I didn’t do that as they don’t have an address in the UK and the only address I can send it to obviously at my own expense is China! Alternatively I was offered a partial refund of 15% which amounts to £5 and I can keep the shoes!! This is such a con! Please do not buy from this company…..website looks a lot better quality than they are!
6 sierpnia 2026
Opinia niezależna
Odpowiedź od York Fashion
Hi,
We’re very sorry to hear that the shoes did not meet your expectations, particularly regarding the fit, materials, and how they compared with the website. We understand how frustrating it must have been to receive an item you felt was not suitable and then be concerned about the available return options and costs. We appreciate you sharing your experience and would like the opportunity to review the matter further.
Please get in touch with us at support@york-fashion.com with your order number and any previous correspondence. Our team will carefully look into your case and work towards a fair resolution for you.
Kind regards,
York Fashion
Absolutely terrible
Absolutely terrible, my partner bought a shirt from them, the description said Denim, the shirt was some weird nylon material, nothing at all like the photo or the description of the item. So completely miss sold. Then they want to charge ‘admin fee’ and to pay for the return. He refused this and was offered 15% refund and he could keep the item. Of course he doesn’t want to keep it. The item received was not the item in the photo. He will be persuading a full refund and if he doesn’t get a satisfactory outcome he will be opening up a case with the Trading Standards Agency. It seems judging by many of these reviews, many people are receiving the same treatment. Absolutely disgusting customer service! And they seem to be getting away with it with many many customers!
1 września 2026
Opinia niezależna
Odpowiedź od York Fashion
Hi,
We’re very sorry to hear about your partner’s disappointing experience with the shirt and understand the frustration caused by the concerns you’ve raised about the material, appearance, and return arrangements. We regret that the item did not meet expectations and appreciate you taking the time to explain the situation. We would like the opportunity to review the matter properly and see what can be done.
Please email us at support@york-fashion.com with the order number and any previous correspondence, so our team can carefully investigate the case and work towards a fair resolution.
Kind regards,
York Fashion
Chinese tat posing as a UK clothing…
Chinese tat posing as a UK clothing store. They sent me 2 shirts, 100% Polyester, so thin you can see right through them, but also don't breath so I can't even wear them with a cotton unershirt. They offer returns so long as you are willing to pay for shiping back to China, customs and a 15% resocking fee! Don't get conned like I did.
5 września 2026
Opinia niezależna
Odpowiedź od York Fashion
Hi,
We’re very sorry to hear that the shirts did not meet your expectations, particularly regarding the fabric, breathability, and overall quality. We understand your frustration with the return arrangements and the additional costs you’ve described. Thank you for taking the time to share your concerns with us.
Please contact us at support@york-fashion.com with your order number and any previous correspondence. Our team will review the details of your case and work towards a fair resolution for you.
Kind regards,
York Fashion
Stay away from this company, awful experience
Stay away from this company. I ordered shoes and boots totalling £93, when I got them they looked cheap and nothing like the photos on their website. When I processed the return they informed me they were from China and to save ‘environmental cost’ I could receive a 15% refund or pay to return them myself! As a single parent, I needed the full amount returned so had to pay a further £20 to return the products to China. They were released from customs in China on 18th July and I have still not received any money back from them. Stay away! They never inform you that their products are from China before you buy them and their after sales customer service is non existent. My order was in April and it is now September
Well it’s October and despite promises of a refund in 5-7 days (3 weeks ago) and an apology that a ‘technical issue with the payment system’ has caused an ‘unexpected delay’ I STILL haven’t received my refund!
5 września 2026
Opinia niezależna
Odpowiedź od York Fashion
Hi,
We are very sorry to hear about your disappointing experience with your shoes and boots, and we understand how frustrating it must have been to incur additional return costs and still be waiting for your refund. We also regret the concerns you’ve raised about the products, delivery information, and after-sales support. We appreciate you taking the time to explain what happened.
Please email us at support@york-fashion.com with your order number and any return or refund correspondence, including your tracking details if available. Our team will carefully review your case and work towards a fair resolution for you.
Kind regards,
York Fashion
I like my tee shirt
I like my tee shirt . It is what I was expecting
1 września 2026
Opinia niezależna
Odpowiedź od York Fashion
Hi,
Thank you for your positive feedback! We’re pleased to hear that you like your T-shirt and that it was just what you were expecting. We truly appreciate your support and hope you enjoy wearing it.
Kind regards,
York Fashion
Poor quality goods
Poor quality goods, nothing like picture or description.
The returns process is appalling , even tho they have a London address in TW14. Insist on extortionate postal fees to back to China plus 15% restocking fee.
Steer well clear, RIP OFF START TO FINISH
4 września 2026
Opinia niezależna
Odpowiedź od York Fashion
Hi,
We’re very sorry to hear that the goods and returns process left you feeling so disappointed. We understand your concerns regarding the product quality, how the items compared with the website, and the costs associated with returning an order. We appreciate you taking the time to share your experience and would welcome the opportunity to look into the matter further.
Please get in touch with us at support@york-fashion.com with your order number and any previous correspondence. Our team will carefully review your case and work towards a fair resolution.
Kind regards,
York Fashion
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.