YHA Recenzje 

540
Wynik TrustScore: 3.5 na 5

3,3

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Zobacz, co mówią recenzenci

Oceniono na 4 z 5

Family of 5 had an amazing week staying in a Bell Tent in Manorbier; friendly site, very clean well equipped kitchen and bathroom facilities. Only negative was the breakfast, it was very expensive fo... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

Good budget stay. The room was clean and comfortable, and it was fine for a low-cost overnight stay. The hotel is a former setup with basic facilities. The only downside was the shared toilets, which... Zobacz więcej

Oceniono na 5 z 5

Really enjoyed my stay at YHA Brecon Beacons. The location is great and the whole place had a really friendly atmosphere. The food was genuinely excellent and much better than I expected. Wayne and... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Awfull experience. Member of stuff walked in the room without knocking the door …so embarrassing. But hostel head office only believe on his based on lie statement when he excepted on the spot he mad... Zobacz więcej

Informacje dotyczące firmy

  1. Hotel

Informacje przekazane przez różne źródła zewnętrzne

High quality, low cost hostels, camping & glamping. Suitable for families & backpackers across 180+ locations - Book Direct with YHA for the best price!


Dane kontaktowe

3,3

Średnia

Wynik TrustScore: 3.5 na 5

540 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 80% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,3

Wszystkie recenzje

(540)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 18

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

Frustrating and deceptive advertising. So many hostels are only “group hire”…

So many hostels are only “group hire” of the whole building. So, as I search each hostel, for individual dates for a few people, so many hostels say “unavailable” on those dates and every future date I try, with no further explanation. I keep searching but the web page still say simply “unavailable on those dates”. Actually it’s COMPLETELY unavailable all year round to individuals - so why advertise it? A complete waste of my time trawling through many YHAs and various dates. Surely this is also against the original ethos of YHA, where individuals can have access to the sites. I don’t know what’s happened or changed for this to be the case. But please YHA don’t pretend availability for the individual person or small group when there is simply none.

YHA should have separate lists of those that are only available for whole residence hire. Just wasting my time trawling all through various dates at various sites that turn out to be completely unavailable unless you are spending £3000-£5000 as a “whole residence” group booking.

22 sierpnia 2024
Opinia niezależna
Oceniono na 5 z 5

Staycationing at YHA South Downs was a…

Staycationing at YHA South Downs was a great experience for us as we found what we were looking for: simplicity, efficiency, cleanliness, a pinch of adventure (we booked one of the tents) among the beauty of nature.
We felt good there and we left recharged and satisfied. And believe me, satisfying teenagers is not an easy task!

20 sierpnia 2024
Opinia niezależna
Oceniono na 5 z 5

I had a great welcome at South Downs…

I had a great welcome at South Downs YHA. The staff and the fellow hostelers were all lovely. Such a conveniently placed hostel for the South Downs Way and the nearby railway station is another bonus. 10 out of 10.

2 sierpnia 2024
Opinia niezależna
Oceniono na 1 z 5

I was looking for the last minute…

I was looking for the last minute accommodation. Checked thousands of goos reviews and booked the room for myself and two young children as there was nothing else available around the area.

Well, I am possibly the only person unhappy but I can’t understand how the place below the basic level can cost £150 per night. There is no chair, no table, no bed light. Wall scratches and dents. The bed mattresses are gym mats, the toilet smells. There is no shelf in the bathroom. I read lots of good reviews about the gorgeous veiw. We had a tiny window towards the wall. And when somebody walked outside of the room it was like inside of our room.

Yes, it is situated next to the Whitby Abbey
, amazing historical place and it was the busiest mid summer period but still it should not cost £150.

4 sierpnia 2024
Opinia niezależna
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Odpowiedź od YHA

Dear Alla, thank you for reviewing your recent stay at YHA Whitby. We are very sorry to hear this stay did not meet your expectations and would like the opportunity to investigate this further for you. Please email us with more information at customerresolutions@yha.org.uk.

Oceniono na 5 z 5

Highly recommended!

The hostel was in a great location, comfortable, spotlessly clean, and had all the facilities I needed. The staff were brilliant, welcoming and friendly and nothing was too much trouble.

19 lipca 2024
Opinia niezależna
Oceniono na 1 z 5

Beware NONREFUNDABLE if use a ten percent discount code

I booked a room at yha the sill for August £30 with their 10per cent offer code it reduced it to £27 however six weeks beforehand I needed to cancel.
Believing you can get a 90 per cent refund I was told if you use a discount code its NON refundable Non transferable

10 lipca 2024
Opinia niezależna
Oceniono na 5 z 5

Boggle Hole YHA

I've just returned home from Boggle Hole YHA. It's in a small remote spot on the coast. Quite a few steps up to the Crows Nest accommodation but worth it when in there. All the staff are really friendly and helpful. I'll certainly be looking to return in the future

24 czerwca 2024
Opinia niezależna
Oceniono na 2 z 5

YHA (ravenstor)

Visited recently, I do NOT recommend. Beds had BUGS in them, mould, stains, holes among other things. The curtains were also very thin and I found it very difficult to sleep. There was also a severe lack of plug sockets, and for a large group it's very inconvenient. In the room I stayed in, there was also 2 sinks?? I think you should remove them to make more space, also I think the layout of the room is absolutely ABSURD. The room had not been cleaned thoroughly and there was litter under out beds and the bin had also not been cleaned and I found orange peels in the bin, which i think isnt very sanitary and food can encourage flies and maggots. When we turned the light on, there was a weird silhouette in the light, which I understand could just be a bug, but I still think it's a little untidy. The curtains were thin, ripped and stained which is just poor quality. There's also a severe lack of bathrooms and showers which just isn't fair, again for large groups is an absolute pain. Another thing Is that the doors are incredibly hard to shut and open. Under the fireplace, there was also loose tiles which is a safety concern, as well as other general cleanliness concerns, such as cobwebs, dust and rust. There was also food left on thr ground which again is VERY untidy. theres also PAINT on the ladders and floors as well as leaves and grass. A PART OF THE SIGN FELL OFF. In one of the ither rooms, theres also leaky sinks and theres also plasticky matresses in some rooms. Theres also a huge gap betweens some of the walls, which worries me, as anything could be in there. It also smells awful and WiFi doesn't work. The food was atrocious and the service was even worse. One of my children are allergic to cheese and requested just pesto pasta, and she got the same amount of pesto pasta as everyone else. The service was slow and unbearable and took way too long.

On a positive note, the staff are kind, and the open room is very nice, the beds are also relatively comfortable.

1 czerwca 2024
Opinia niezależna
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Odpowiedź od YHA

Dear Jane, thank you for reviewing your recent stay at YHA Ravenstor. We are very sorry to hear this stay did not meet your expectations and would like the opportunity to investigate this further for you. Please email us with more information at customerresolutions@yha.org.uk.

Oceniono na 5 z 5

Wrong strategic direction by the YHA ..

Having just completed the Pennine Way, I stayed at YHA hostels in Edale, Malham, Hawes, and Alston. In all four places the staff were lovely and the facilities good. No fault to find at all.
I would like to have stayed in the hostels at (for example) Crowden, Keld and Dufton, but all of them, and other, have been closed down. This is very sad and I would strongly urge the YHA to reconsider their apparent preference for urban hostels and not give up on the more rural spots.
If you can't run a successful hostel in Keld, where the Coast-to-Coast and the Pennine Way cross, where can you? I note that the building is still operating successfully as a hotel, in other hands.
Please don't forget your roots YHA, get folk out into the countryside, not cooped up in cities...

20 czerwca 2024
Opinia niezależna
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Odpowiedź od YHA

Dear Jerry, thank you for reviewing your stay at YHA. We are very pleased to hear you enjoyed your stay with us and that our facilities fulfilled your expectations. We hope we are able to welcome you back again soon.

Oceniono na 3 z 5

(YHA Bristol) Not bad!

The hostel itself was in a great location, near to some attractions that may appeal to travelers. The rooms were cozy and adequate for my needs, including an ensuite, a shower room and an extra sink. The linen on the beds was soft and fresh, making them very pleasant to sleep in.

However, I could hear a lot of noise outside the room, making it tricky to get a restful night's sleep. Plus, I felt soap, shampoo and conditioner should have been provided but it was not. There were only three or four bed rooms, making it hard to accommodate solo or partner travelers.

Overall, the YHA was okay, but if you're looking for a five-star hostel I would look elsewhere. If you're just looking for a place to sleep, then it will suffice!

18 czerwca 2024
Opinia niezależna
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Odpowiedź od YHA

Dear Olivia, thank you for reviewing your recent stay at YHA Bristol. We are sorry to hear some elements of your stay didn’t quite meet your expectations and have shared your comments with the relevant team for improving our services in the future. We hope that this experience does not deter you from staying with YHA again and we look forward to welcoming you back again soon.

Oceniono na 4 z 5

Easy booking kind staff

Easy booking, nice communication by email prior staying. Good value for money. In the 2 bunkbeddded room there is no way that any of us adults could claim on the top bunk beds, but the ladders fixed ( non foldable imposing high risk of falling to get in and out toilet and towards the doorway. Staff very very friendly, breakfast very good, but pricey.

16 czerwca 2024
Opinia niezależna
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Odpowiedź od YHA

Hi there, thank you for reviewing your stay at YHA. We are very pleased to hear you enjoyed your stay with us and that our value for money fulfilled your expectations. We hope we are able to welcome you back again soon.

Oceniono na 5 z 5

YHA Hartington Hall, wonderful for an active break away

YHA Hartington Hall is an old manor house that has enormous character and charm. The staff were really helpful and welcoming. It's not five star accommodation but it is great value for money and has all you need for an active break. I cannot fault it and look forward to returning again. The breakfast was brilliant as well!

9 czerwca 2024
Opinia niezależna
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Odpowiedź od YHA

Dear Martin, thank you for reviewing your stay at YHA Hartington Hall. We are very pleased to hear you enjoyed your stay with us and that our helpful staff fulfilled your expectations. We hope we are able to welcome you back again soon.

Oceniono na 5 z 5

YHA Hawkshead

YHA Hawkshead. Great value for money! It was my first stay and I was nervous about having to share a room and toilet facilities with people I didn't know. The beds were really comfy, very sturdy and didn't squeak the way bunk beds from boarding school did so didn't have to worry whether my climbing up or down was bothering my bunkmate. People kept noise down and were respectful of others. Toilets really spacious and neat. Basic but really neat. Kitchen had everything I needed to prepare, warm and store my own food. Ambience outside was really nice. I hardly take vacations due to accommodation costs but now that I've discovered YHA is a good place, I'lll be travelling more and spending more nights on my trips.

8 czerwca 2024
Opinia niezależna
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Odpowiedź od YHA

Dear Anon, thank you for reviewing your stay at YHA Hawkshead. We are very pleased to hear you enjoyed your stay with us and that our accommodation, facilities and hostel fulfilled your expectations. We hope we are able to welcome you back again soon.

Oceniono na 2 z 5

Not great!

We are pensioners and were great fans … one of our groups had a medical emergency so we cancelled our booking early in the morning but got the “t’s & c’s response which was unhelpful,. As pensioners we can’t really afford to loose the money so just wanted a credit ..,I have since emailed the CEO twice and customer resolutions but cannot get any response!

29 maja 2024
Opinia niezależna
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Odpowiedź od YHA

Dear Michael, thank you for reviewing your recent experience with us. We are very sorry to hear this stay did not meet your expectations and are in the process of investigating this further for you. We will contact you via email in due course.

Oceniono na 1 z 5

Bad experience as payment taken twice…

Bad experience as payment taken twice for a booking.that is not good to follow it call the bank for holiday

1 czerwca 2024
Opinia niezależna
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Odpowiedź od YHA

Dear Chandra, thank you for reviewing your recent experience with us. We are very sorry to hear we did not meet your expectations and would like the opportunity to investigate this further for you. Please email us with more information at customerresolutions@yha.org.uk.

Oceniono na 5 z 5

Wonderful experience

Wonderful overall experience, the kids didn't want to leave. I would definitely recommend YHA hostel Conwy as being a great place to stay if you love outdoors. All members of the team were really helpful and friendly - great job guys!

1 czerwca 2024
Opinia niezależna
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Odpowiedź od YHA

Dear Alona, thank you for reviewing your stay at YHA Conwy. We are very pleased to hear you enjoyed your stay with us and that our friendly staff fulfilled your expectations. We hope we are able to welcome you back again soon.

Oceniono na 4 z 5

YHA Ambleside

YHA Ambleside. The location is fantastic, accommodation is family friendly, the staff is helpful and brilliant. I would strongly recommend the YHA for active people of all ages, such as tourists, walkers, cyclists and climbers.

30 maja 2024
Opinia niezależna
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Odpowiedź od YHA

Dear Khalique, thank you for reviewing your stay at YHA Ambleside. We are very pleased to hear you enjoyed your stay with us and that our customer service, location and accommodation fulfilled your expectations. We hope we are able to welcome you back again soon.

Oceniono na 5 z 5

Great value and overall service

A lovely youth hostel in Sheringham. Very polite and helpful staff. Good breakfast and clean accommodation.

17 maja 2024
Opinia niezależna
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Odpowiedź od YHA

Hi there, thank you for reviewing your stay at YHA Sheringham. We are very pleased to hear you enjoyed your stay with us and that our friendly staff, cleanliness and breakfast standard fulfilled your expectations. We hope we are able to welcome you back again soon.

Oceniono na 5 z 5

Coped brilliantly with 150 of us!

Just visited YHA Edale with 150 other walkers from the fire service, they coped brilliantly with the amount of people and the food was excellent. Rooms were clean and comfy and we were well looked after. If I had any tiny comments the shower pressure wasn't great, but it's an old building with lots of people using it, so to be expected. We had an absolute blast, and YHA made it easier.

15 maja 2024
Opinia niezależna
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Odpowiedź od YHA

Dear Paula, thank you for reviewing your recent stay at YHA Edale. We are sorry to hear some elements of your stay didn’t quite meet your expectations and have shared your comments with the relevant team for improving our services in the future. We hope that this experience does not deter you from staying with YHA again and we look forward to welcoming you back again soon.

Oceniono na 5 z 5

Hawes YHA -Superb

Hawes YHA is in a beautiful location on the Pennine Way. The hostel is cosy and super clean. The food is home cooked and delicious and the wardens are friendly and helpful. This is how all hostels should be!

14 maja 2024
Opinia niezależna
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Odpowiedź od YHA

Dear Leila, thank you for reviewing your stay at YHA Hawes. We are very pleased to hear you enjoyed your stay with us and that our location, cleanliness and catering fulfilled your expectations. We hope we are able to welcome you back again soon.

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