YHA Recenzje 

540
Wynik TrustScore: 3.5 na 5

3,3

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Zobacz, co mówią recenzenci

Oceniono na 4 z 5

Family of 5 had an amazing week staying in a Bell Tent in Manorbier; friendly site, very clean well equipped kitchen and bathroom facilities. Only negative was the breakfast, it was very expensive fo... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

Good budget stay. The room was clean and comfortable, and it was fine for a low-cost overnight stay. The hotel is a former setup with basic facilities. The only downside was the shared toilets, which... Zobacz więcej

Oceniono na 5 z 5

Really enjoyed my stay at YHA Brecon Beacons. The location is great and the whole place had a really friendly atmosphere. The food was genuinely excellent and much better than I expected. Wayne and... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Awfull experience. Member of stuff walked in the room without knocking the door …so embarrassing. But hostel head office only believe on his based on lie statement when he excepted on the spot he mad... Zobacz więcej

Informacje dotyczące firmy

  1. Hotel

Informacje przekazane przez różne źródła zewnętrzne

High quality, low cost hostels, camping & glamping. Suitable for families & backpackers across 180+ locations - Book Direct with YHA for the best price!


Dane kontaktowe

3,3

Średnia

Wynik TrustScore: 3.5 na 5

540 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 80% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,3

Wszystkie recenzje

(540)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 18

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

YHA London Oxford Street

Although centrally and conveniently located, the room my son and I stayed in ( room 34) was SO unbearably hot,it was to all intents and purposes unuseable. The window in the room only opened approximately 6 inches. . The fan provided simply blew around hot air. After a second night without any sleep, no alternative room available, we simply abandoned abandoned the room and our plans.. Perhaps the same room in the winter might be better..
..The friendly staff are aware that this is a long standing and ongoing issue.
..If you are able to tolerate sleeping in an oven,then I actually recommend room 34,or the top floor of this building. Otherwise bypass It's still not exactly cheap

12 lipca 2025
Opinia niezależna
Oceniono na 3 z 5

Staying at the yha in York

Staying at the yha in York. The building is looking shabby, flaking paintwork in places. The wifi only works in reception, not in the room. Also.... sign outside says tea and cake £2. When I asked at the desk the deal is actually buy any cake get a hot drink for £2. The member of staff did explain but they are waiting for a new sign to be delivered. Also charging £5.95 for one slice of cake is a rip off....the food is good but expensive. The staff are really helpful but the place is definitely looking shabby. Its a shame as we have stayed here quite a few times before.

4 lipca 2025
Opinia niezależna
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Odpowiedź od YHA

Dear Michelle, thank you for reviewing your recent stay at YHA York. We are very sorry to hear this stay did not meet your expectations and would like the opportunity to investigate this further for you. Please email us with more information at customerresolutions@yha.org.uk.

Oceniono na 5 z 5

A Five-Star "No Vacancy" Experience!

Well, I tried! I rolled up to YHA Castleton Losehill Hall hoping for a cozy bed, only to find they were fully booked. And yet, somehow, I'm still giving them five stars. Why? Because even without a room, their hospitality was so warm and welcoming, it almost felt like I did stay the night!

The staff were incredibly lovely, helpful, and went above and beyond to suggest alternatives, all with genuine smiles. It's rare to leave a place without having experienced its primary service and still feel this impressed. Clearly, they've mastered the art of making guests feel valued, even when they can't accommodate them.

If this is how good they are when they're full, I can only imagine the magic they work when they actually have a room for you. I'll definitely be trying to book again – this time, much further in advance! Top-notch people, top-notch vibes.

19 czerwca 2025
Opinia niezależna
Oceniono na 5 z 5

YHA Borrowdale. Excellent all round!

Pitching my tent was excellent on flat ground with plenty of space. The atmosphere of the hostel was excellent and the staff were very helpful, friendly and accommodating. Facilities (food, showers, toilet, drying room, self catering kitchen etc) were very good. Superb stay

10 kwietnia 2025
Opinia niezależna
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Odpowiedź od YHA

Dear RobL, thank you for reviewing your stay at YHA Borrowdale. We are very pleased to hear you enjoyed your stay with us and that our hostel and staff fulfilled your expectations. We hope we are able to welcome you back again soon.

Oceniono na 1 z 5

Booking with YHA can be a mess and end up with Hostelworld. Refund not received

I paid a 25% returnable deposit to book one night on YHA Ambleside website and the booking somehow ended up on Hostelworld. I had to cancel the booking and expected my deposit back. I didn't receive a refund from Hostelworld and I was then also charged the remaining fee for the room that we had cancelled. I called YHA who said I would have to contact Hostelworld for the 25% and the remainder would come from YHA!! I then called Hostelworld who apologised and refunded my deposit. No refund came from YHA and I had to call again to eventually get everything back.

To cap it all!! I've just received my phone bill and was charged 45p for my call to Hostelworld which is in Ireland! All a total mess and has put me off EVER staying with YHA again.

9 lutego 2025
Opinia niezależna
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Odpowiedź od YHA

Dear Heather, thank you for reviewing your recent booking for YHA Ambleside. We are very sorry to hear this booking has not met your expectations and would like the opportunity to investigate this further for you. Please email us with more information at customerresolutions@yha.org.uk.

Oceniono na 3 z 5

No reschedule possible only cancellation and rebooking

Make sure you are absolutely 100% definite on dates before booking. I booked a brief trip then the next morning found out a colleague on my team had already booked the same dates as leave, so I had to reschedule. Lost out on 20% of the booking cost because rescheduling 6 months before the trip is penalised just as much as outright cancellation with only 1 day of notice

(I discussed with their customer services. There is a grace period of 24 hours, any rescheduling after that is counted as cancellation).

3 marca 2025
Opinia niezależna
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Odpowiedź od YHA

Dear Katie, thank you for reviewing your recent booking with YHA. We are very sorry to hear that your booking experience did not meet your expectations and would like the opportunity to investigate this further for you. Please email us with more information at customerresolutions@yha.org.uk.

Oceniono na 3 z 5

Terms & conditions changed

I used the youth hostel after my mum died, while waiting to be allowed to move into the property. It went really well at first, but then, I used the promotion code on the website. I did not realise terms & conditions changed over Christmas, you can no longer change or cancel booking with 80% refund. I booked 13 weeks for 3 nights a week, lost all my money. I was speaking highly of it. But never again.

9 stycznia 2025
Opinia niezależna
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Odpowiedź od YHA

Dear Jennifer, thank you for reviewing your recent booking with YHA. We are sorry to hear our Terms and Conditions have not met your expectations and would like the opportunity to investigate this further for you. Please email us with more information at customerresolutions@yha.org.uk.

Oceniono na 5 z 5

Very pleasant stay.

I never really write reviews. But made sure I found the time to write this. YHA Bath was an absolute delight. Our family ( 2 adult and 3 children) havent used a hostel for a while and we thoroughly enjoyed our stay. Very relaxing, staff were very accomidating and friendly and kids felt safe enough to move around the hostel on their own with confidence. Nice views and very pleasant walk into the city. Highly recommend.

6 stycznia 2025
Opinia niezależna
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Odpowiedź od YHA

Dear Rebecca,
Thank you for reviewing your stay at YHA Bath. We are very pleased to hear you enjoyed your stay with us and that our Hostel and staff fulfilled your expectations. We hope we are able to welcome you back again soon.

Oceniono na 5 z 5

Good value for money

My husband, son and I recently stayed at the Lee Valley hostel. The location is great if you want to visit central London; they offer free parking and the local train station is just down the road. We explored the local country park which was great for walking and observing the local wildlife.

We booked a triple bedroom with en-suite facilities and were very pleased. The self catering kitchen was great for preparing our evening meal and the cooked breakfast was delicious. Great value!

4 listopada 2024
Opinia niezależna
Oceniono na 5 z 5

Another wonderful stay at a YHA hostel

Another wonderful stay at a YHA hostel, this time at Eskdale. A little jewel of a place, a haven at the end of the valley. Lovely, comfortable stay & beds & bathroom facilities, lovely staff, lovely food & drink. What more can one ask for. The staff were / are welcoming, friendly and helpful. Will definitely be returning.

30 października 2024
Opinia niezależna
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Odpowiedź od YHA

Dear Mr Faria, thank you for reviewing your stay at YHA Eskdale. We are very pleased to hear you enjoyed your stay with us and that our hostel fulfilled your expectations. We hope we are able to welcome you back again soon.

Oceniono na 5 z 5

YHA LONDON LEE VALLEY IS GREAT PLACE

YHA LONDON LEE VALLEY IS GREAT PLACE. DRIVE FROM STANSTED AIRPORT 45MIN. OWERGROUND STATION (CHESHUNT) IS LESS THEN 5 MIN WALK
AND YOU CAN REACH CITY CENTRUM IN ABOUT 20MIN. PARKING IS FREE. VERY GOOD BREAKFAST.

21 października 2024
Opinia niezależna
Oceniono na 1 z 5

Avoid at all costs!

YHA Whitby refused to refund me after they asked me to cancel due to an error with my booking saying that they didn’t have any spaces left. It was an error that THEY clearly made. I understand they have a ‘no refund policy’ (despicable if you ask me!), but by rights I should be entitled to one under the circumstances. On the plus side, this booking with YHA was only a last resort after my last visit with what looked to me more like an asylum and am relieved to have since secured a much better accommodation.

22 października 2024
Opinia niezależna
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Odpowiedź od YHA

Dear Anthony, thank you for reviewing your recent stay at YHA Whitby. We are very sorry to hear this stay did not meet your expectations and would like the opportunity to investigate this further for you. Please email us with more information at customerresolutions@yha.org.uk.

Oceniono na 5 z 5

YHA Berwick upon Tweed

YHA Berwick upon Tweed
Great stay in every respect. Easy to book, and clear communications received prior to arrival. Staff were courteous, friendly, humorous and helpful. Room (private with en suite in a converted granary) was cosy , clean and had all the basics that one needs, the bed was comfortable and warm. Continental breakfast was very good value. Would definitely stay again.

8 października 2024
Opinia niezależna
Oceniono na 5 z 5

Autumn holiday at YHA Cheddar - delightful

After 5 nights at YHA Cheddar in Somerset our stay was excellent. Location was superb for access to Wells Glastonbury and Bath was an hour by car. Staff went the extra mile, position of hostel beside primary school playground an added delight at play time.
Annexe adjacent to hostel had a self catering kitchen and dining area , both spotless bright and warm . Sufficient toilets and showers although a sink in our bedroom would be good.

9 października 2024
Opinia niezależna
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Odpowiedź od YHA

Dear Miss Maggie Lowry, thank you for reviewing your stay at YHA Cheddar. We are very pleased to hear you enjoyed your stay with us and that our hostel fulfilled your expectations. We hope we are able to welcome you back again soon.

Oceniono na 5 z 5

YHA Borrowdale, Cumbria

YHA Borrowdale in the Lake District......fantastic, wholesome, clean, good food, excellent staff, wonderful location, child friendly.
Tucked away in the warm embrace of nature with the tumbling River Derwent weaving its way through the landscape within a two minute walk....
What more could you ask for?

28 sierpnia 2024
Opinia niezależna
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Odpowiedź od YHA

Good Morning, thank you for reviewing your stay at YHA Borrowdale. We are very pleased to hear you enjoyed your stay with us and that our customer service, location, and cleanliness fulfilled your expectations. We hope we are able to welcome you back again soon.

Oceniono na 5 z 5

All good at YHA Swanage very nice…

All good at YHA Swanage very nice hostel, very clean, helpful staff

31 sierpnia 2024
Opinia niezależna
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Odpowiedź od YHA

Dear Richard, thank you for reviewing your stay at YHA Swanage. We are very pleased to hear you enjoyed your stay with us and that our hostel fulfilled your expectations. We hope we are able to welcome you back again soon.

Oceniono na 5 z 5

Penzance YHA - what a great stay!

Our stay at Penzance YHA was fantastic. We camped and used the hostel facilities (showers, loos, kitchen, lounge), so our holiday was really cheap and great value. Staff were helpful and friendly, and the facilities were good too

29 sierpnia 2024
Opinia niezależna
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Odpowiedź od YHA

Dear Jennifer, thank you for reviewing your stay at YHA Penzance. We are very pleased to hear you enjoyed your stay with us and that our hostel fulfilled your expectations. We hope we are able to welcome you back again soon.

Oceniono na 1 z 5

YHA may have placed vulnerable young person at risk

I made a booking for a young person, and since there was no option on the booking form to state that the booking was not for myself, I emailed the YHA to make them aware of this, and the name of the person the booking was for. 2 days after the date of the booking passed, I received an email from the YHA stating that they do not accept bookings made on someone else's behalf. I have tried to find out from the YHA whether this vulnerable young person turned up for her bookings and was turned away (and thus placed at risk), but the YHA have not been forthcoming.

13 lipca 2024
Opinia niezależna

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