Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Yappy Paw is a dog-focused brand dedicated to creating innovative, practical products that help dogs live safer, happier, and more active lives. Our mission is to design thoughtfully engineered pet products that solve real problems while providing comfort, durability, and peace of mind for dog owners. Every product is developed with functionality, quality, and the well-being of dogs in mind. We work closely with trusted manufacturing partners and continuously improve our products based on customer feedback and real-world testing. At Yappy Paw, we believe excellent customer service is just as important as excellent products. Our support team is committed to helping customers with sizing recommendations, order updates, and any questions before or after purchase. We strive to respond promptly and provide fair resolutions in accordance with our published policies. We value honesty and transparency. Our shipping, return, and refund policies are clearly displayed on our website before purchase so customers can make informed decisions with confidence. Thousands of dog owners have trusted Yappy Paw to help keep their companions safe and comfortable. As we continue to grow, our commitment remains the same: creating reliable products and delivering a customer experience built on integrity, quality, and care.
Stany Zjednoczone
4,4
16 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Not only are the products great, but the customer service is truly what makes Yappypaw stand apart. The responsiveness and easy help to solve a sizing mistake was remarkable vs. the other brands out there. Thank you so much! I’ll definitely order again
I’m so happy with this life jacket! My dog is a beautiful 9-year-old Chocolate Lab with arthritis issues, but she loves to swim and play fetch in the pool. With this jacket, she actually seems to swim faster and with more confidence!
I especially love the removable chin lift. While she’s fetching, I can take it off so she can move freely. After a few laps, when she gets tired and just wants to swim and relax, I simply put the chin lift back on to give her extra support and help keep her head comfortably above the water.
It’s such a thoughtful feature, especially for an older dog. We absolutely love it!
Great customer service, and the vest is top quality. Definitely would recommend.
I received a life jacket in size XL when I wanted a size L for my small dog. Jenny helped me and sent me another life jacket in size L. I'm happy because the service was impeccable. Thank you, Jenny.
Our pup was afraid to swim because her older sister held her under water when she was just a puppy. Since wearing this jacket she now out swims her sister and is having her best swimming life. This product is amazing and I highly recommend it.
I had the best customer service experience with the Yappy Paw representative. She went over and above my expectations to accommodate me and my dog. Very polite and really cared about my situation. I highly recommend Yappy Paw for your pet needs!!
Had a wonderful experience when I needed some help with purchasing the correct size swim vest for my golden doodle.
Jenny was very professional and friendly. Her email replies were quick and very helpful.
The team at Yappy Paw has been incredible to work with and their product is the Best on the market! Truly have nothing but great things to say about the whole experience!
This is an exceptional product! The customer’s service is excellent and professional. I’m very happy with this company and product! There first concern is for your dogs safety.
Well done Yappy Paw!
Exceptional customer service and compassion for making our pup a happy swimmer! Lead on the YapNation Staff makes you shine and this multiple dog owner a repeat customer!!!
My Yappy Paw experience was made great by their customer support team, specifically my representative Jenny. My first order was shipped quickly and arrived at my house in St Augustine, Fla. Unfortunatly their shopping cart changed my order size to XS and I did not notice the error. It was far too small to fit my dog. I order another one in size M right away. I contacted Yappy Paw by email and rapidly got a response from Jenny. She saw my new order and their team agreed to refund my first order with no need to return the item. My second order unfortunatly was shipped to a different stateside location which completly lost my order after waiting for almost 2 months for it to arrive. I contacted Jenny again and she shipped me a 3rd order at no charge and sent it special handling. it only took 4 days to clear US customs and was shipped to my home in 2 days ! The customer service I received was EXCELLENT. The final product was perfect thanks to Jenny and customer service!
Amazing! Very professional and the product that I received is wonderful !! Thank you
Great companies are often defined by their front lines.. The gal or guy behind the phone, how they answer, how they direct customer's questions or handle a problem.
The customer support teams also make up that front line, as they’re the ones that handle / resolve the issues du jour that pop up from time to time.
And of course, having a great product definitely helps as well.
I just wanted to say, this company hits on all three points and I hope to see their product line grow, as I’m really happy with what I’ve seen so far.
Great product, Great Customer Service, equals a great company! Hats off to the Yappy Paw Team!
Cheers, Bill
Great swim vests for our dogs! Love the piece under their chins. One of our labs tends to swallow a lot of water when he carries his ball back and this helps a lot with that.
The crew at Yappy Paws was awesome! A particular shout out to Jenny. I did not measure my dogs properly and had to get new jackets sent. Jenny went above and beyond to help rectify my situation. Great customer service!
So happy to be able to support a small business and receive a great product. Highly recommend!
Tanks new vest arrived and unfortunately it was a little bit too tight, I contacted Yapoy Paw and there was no problem in exchanging it for a bigger size.
Jenny from yapoy paw, was a real delight to deal with, very upbeat email exchange and super prompt. The vest I received looks amazing so I cannot wait to get its replacement. Highly recommend the vest and the customer service is exceptional thank you
If I could give a zero star I would! I purchased the life jacket with chin guard for my pup with the belief that it would actually keep my pups head out of the water but it does NOT!! I have reached out to Yappy Paw many time via email, (the phone # is no good) with my concerns and complaint, and was given the run around and was offered a 5% refund to keep the item that does NOT work for my pup! They have a 60 day guarantee but that is a sham because if you want to return the defective item, you have to pay shipping from the USA to Australia, which cost more than the vest! I also was misled that this company was an American company but the vest came from China and returns go to Australia, not the USA!! This company is a sham and rip off! DO NOT GET SUCKERED IN LIKE WE DID!!!!
Odpowiedź od Yappy Paw
We’re sorry to hear that this was your experience. However, we’d like to clarify a few points for anyone reading this review.
We have never misled our customers. Our shipping, return, and refund policies are clearly outlined on our website before purchase, including how returns are handled and the customer’s responsibility for return shipping where applicable. We also do not represent ourselves as something we are not—our business information, fulfillment process, and policies are publicly available.
Our team responded to every inquiry and worked to provide a resolution in accordance with the policies agreed to at checkout. While we understand that not every product is the right fit for every dog, that does not mean the product is defective or that our policies were misrepresented.
We remain happy to assist any customer who contacts us and will continue to honor our published policies fairly and consistently.
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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