AuntieRues Recenzje 

99
Wynik TrustScore: 4 na 5

3,9

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Oceniono na 5 z 5

When I placed an order for multiple boards, the 2 medium ones were not the same size. I reached out to customer service and they responded quickly and determined instead one of the board was not the... Zobacz więcej

Oceniono na 5 z 5

AuntieRues customer service is something of the best I've experienced online, they kept me in the loop when I had questions, and responded personally to my comments. Also, the knives and cutting boa... Zobacz więcej

Oceniono na 5 z 5

I found these cutting boards on NYT wirecutter. Wanting to do away with plastic cutting boards and minimize the use of wood cutting boards. My husband was skeptical about the idea of using a metal cut... Zobacz więcej

Oceniono na 1 z 5

I placed an order for a cutting board months ago. Since then, I've been getting charged $24.95 per month for no reason. I was not on a payment plan. I never subscribed to anything. This company is jus... Zobacz więcej

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Informacje dotyczące firmy

Napisane przez firmę

Contact Us : 💌 Email: support@auntierue.com We're here for you and reply in under 12 hours. About Auntie Rue Auntie Rue is a premium kitchenware company dedicated to creating high-quality kitchen tools designed to make home cooking safer, easier, and more enjoyable for families everywhere. Our mission is to provide trusted kitchen essentials made with carefully selected materials, thoughtful design, and high manufacturing standards that home cooks can feel confident using every single day. We offer a growing range of kitchen products including titanium cutting boards, Damascus steel knives, and everyday cooking tools developed to support healthier food preparation and a lifetime of family meals. Auntie Rue products are designed to help home cooks avoid the hidden downsides of plastic and bamboo cutting boards, protect knife edges, keep food prep surfaces cleaner and more hygienic, and bring lasting quality to the heart of the home. Our kitchen tools are built to support real-world cooking while fitting easily into everyday routines. At Auntie Rue, we believe great kitchen tools begin with quality materials, consistent craftsmanship, and a customer-first approach. We focus on materials with proven durability and established demand while maintaining strict standards for purity, food safety, sourcing, and manufacturing quality. Every product is carefully developed with attention to quality, reliability, and long-term everyday use. Our team continuously works to improve our products through ongoing research, quality control, and customer feedback. We are committed to creating kitchen essentials that combine trusted materials with practical everyday performance for men and women who love cooking for the people they care about. Every Auntie Rue product is developed with a focus on material quality, build consistency, and customer satisfaction. Auntie Rue is proud to offer kitchen products designed to support a wide range of cooking and lifestyle goals, including safer food prep, easier cleanup, longer-lasting knife sharpness, more hygienic kitchen surfaces, and beautiful, durable tools that last for years. Our goal is to provide reliable kitchen solutions that help customers cook with confidence, keep their kitchens cleaner, and enjoy preparing meals at home. Whether you are searching for titanium cutting boards, non-toxic cutting boards, plastic-free food prep surfaces, Damascus steel kitchen knives, durable chef knives, hygienic cutting boards, or premium kitchen tools built to last, Auntie Rue is committed to delivering quality kitchenware designed to support everyday cooking, family meals, and a lifetime in the kitchen.


Dane kontaktowe

3,9

Dobra

Wynik TrustScore: 4 na 5

99 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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3,9

Wszystkie recenzje

(99)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 97

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Oceniono na 5 z 5

Best quality

The cutting board is clean, safe, and healthy. We were really tired of plastic or wooden boards that were always contaminated, so this was the perfect solution. Plus, these are the best quality knives we have ever used. It made sense to upgrade both items to feel secure with our food and health.

9 września 2026
Opinia niezależna
Oceniono na 5 z 5

Fantastic cutting boards

The cutting boards were delivered quite quickly despite the the international exchange. They came in perfect condition and are actually made of titanium. The boards are super lightweight and durable.

9 września 2026
Opinia niezależna
Oceniono na 5 z 5

Wrong size board

When I placed an order for multiple boards, the 2 medium ones were not the same size. I reached out to customer service and they responded quickly and determined instead one of the board was not the proper size. They placed an order for another medium board with no cost to me and also told me to keep the odd sized board. They were quick to rectify the problem.

8 sierpnia 2026
Opinia niezależna
Oceniono na 5 z 5

AuntieRues customer service is AMAZING

AuntieRues customer service is something of the best I've experienced online, they kept me in the loop when I had questions, and responded personally to my comments.
Also, the knives and cutting boards I've gotten from them are AMAZING! LOVE the way the feel and they cut smooth every time. Thanks for having a great product with great support behind it!

10 sierpnia 2026
Opinia niezależna
Oceniono na 5 z 5

I found these cutting boards on NYT…

I found these cutting boards on NYT wirecutter. Wanting to do away with plastic cutting boards and minimize the use of wood cutting boards. My husband was skeptical about the idea of using a metal cutting board for fear of dulling the knives. So far he seems to like them.

1 września 2026
Opinia niezależna
Oceniono na 2 z 5

Warm table added, not asked

I literally just purchased so I’ll update this for the product later.

This is about warm table. I was never asked to join warm table. After checkout, it appeared on my invoice for “free”. I’m furious. I immediately emailed them telling them I did not approve that and do not want it, even free. We will see how this goes.

8 września 2026
Opinia niezależna
Logo AuntieRues

Odpowiedź od AuntieRues

Hi Suzi,

Thank you so much for reaching out, and I'm glad we have the chance to address this right away. I can see that you're concerned about the Warm Table Circle appearing on your invoice, so let me walk you through exactly what happened at checkout and how this works.

The Warm Table Circle is our private customer community, and it's always presented as an optional add-on during the checkout process itself. Every customer sees a clearly marked opt-in box on the order page where they can choose to join for ongoing access to exclusive recipes, insurance, member-only perks, and more. When that box is checked, the membership is added to the order, and the first 14 days is offered at no charge as a welcome gift. The checkout page displays the full order summary, including any memberships or add-ons selected, before the purchase is finalized. Because it appeared on your invoice, that means the option was selected during checkout. We never add memberships to orders without the customer's action, and the process is designed to be transparent and entirely opt-in. That said, I absolutely understand that this wasn't something you intended to join, and we're here to help make it right.

Since you've reached out immediately and let us know this isn't something you want, we're happy to cancel your Warm Table Circle membership right away and issue a full refund of a charge associated with it. Even though the first 14 days was offered at no cost. Our goal is always to make sure our customers feel informed and comfortable with every part of their order, and we're grateful you contacted us so we can resolve this quickly.

Suzi, please email our team directly at support@auntierue.com, and we'll make sure your membership is canceled and any refund is processed right away. We'll also be here to support you with your order once it arrives. We source our products with care, and we're confident you'll love what's on the way, but if you have any questions or concerns about anything else, we're always just an email away.

Thank you again for giving us the chance to make this right. We're here to help, and we're looking forward to getting this resolved for you quickly.

— The Auntie Rue Team

Oceniono na 1 z 5

Unauthorized charges after my order

I placed an order for a cutting board months ago. Since then, I've been getting charged $24.95 per month for no reason. I was not on a payment plan. I never subscribed to anything. This company is just helping themselves to my money without my permission. I've disputed charged with them and they refunded me, but refuse to stop charging me. Is anyone else having this issue?

4 września 2026
Opinia niezależna
Logo AuntieRues

Odpowiedź od AuntieRues

Hi Damon,

Thank you for reaching out, and I understand the frustration that can come from seeing unexpected charges. I want to walk you through exactly what happened here so you have the full picture, because this is actually something you enrolled in at checkout when you placed your order for the cutting board.

When you completed your purchase, you signed up for the Warm Table Circle, our premium membership program that provides exclusive access to member-only products, early releases, and special perks. The membership is $24.95 per month and was presented during the checkout process with full disclosure of the price and billing terms. This wasn't something added without your knowledge or consent. It was part of the order flow, and the total including the membership was displayed in your order summary before you finalized the purchase. We always ensure that customers see exactly what they're agreeing to, and the terms are clearly outlined at checkout. This wasn't an unauthorized charge or a hidden subscription. It's a membership you opted into when you placed your order.

I can see that you've been in touch with our team and received refunds for some of the monthly charges, which we were happy to process as a courtesy while working with you. However, those refunds were goodwill gestures, not an acknowledgment of any error, because the charges themselves were valid based on the membership you enrolled in. The reason the charges continued is that the membership itself remained active. Refunding individual charges doesn't automatically cancel the membership, just as refunding one month of any subscription service wouldn't cancel future billing. The membership and the billing authorization you provided at checkout stay in place until the membership itself is canceled.

The good news is that this is easy to resolve. If you'd like to cancel the Warm Table Circle membership going forward, our team is absolutely ready to help you do that. Please reach out directly to support@auntierue.com and let us know you'd like the membership canceled, and we'll make sure no further charges occur. We're here to help and want to make sure you're completely taken care of. If there's been any difficulty getting the cancellation processed in your previous contacts, we'll get that handled right away once you connect with the team.

Or you can cancel it on the portal.

— The Auntie Rue Team

Oceniono na 5 z 5

Happy with my purchase

I’ve been thinking of purchasing titanium cutting boards recently. In reviewing your boards, I decided the price was worth the chance. The board is exactly as you described. Does not dull the knives, food doesn’t slip on the board, no marks left in the board after cutting, easy cleanup and takes very little space for storage.
I’ve gotten rid of my other boards and will be purchasing additional boards as I have the money to do so. Delivery of the boards was satisfactory packaged well and delivered in a reasonable amount of time. Had a great experience with this company.

17 sierpnia 2026
Opinia niezależna
Oceniono na 5 z 5

Great product and support!

Great customer service! When I had a checkout issue, they were right there to make it right and went above and beyond. The cutting boards are excellent quality. Great choice if you're trying to get away from using plastics and bacteria-laden wooden boards.

4 sierpnia 2026
Opinia niezależna
Oceniono na 3 z 5

They are OK

They are OK. No sides to catch liquid runoff so it makes a mess on my counter. My daughter refuses to use them as they make a scraping noise which affects her migraines. I probably would have just as happy to simply replace my current cutting boards with wood or plastic periodically. They don't cost that much when purchased at Ross Dress for less. 160.00 was an extremely huge investment for something I am 'eh' about.

12 sierpnia 2026
Opinia niezależna
Oceniono na 3 z 5

The cutting boards are great

The cutting boards are great. I also purchased the knifes which are great as well. I was supposed to receive free gifts with the purchase, they didn’t arrive with my purchase. I contacted Auntie Rue and they put me on their priority waiting list to receive the gifs. At this time I have not receive anything. I’m concerned the gifts will never arrive. I’m beginning to think the program is somewhat of a scam. Could you please respond. Thank you. Mike

12 sierpnia 2026
Opinia niezależna
Logo AuntieRues

Odpowiedź od AuntieRues

Hi Mike,

Thank you so much for taking the time to leave your review, and I'm really glad to hear you're enjoying the quality of both the cutting boards and the knives. We're proud of the craftsmanship that goes into every piece, and it's wonderful to know they're working beautifully for you in the kitchen.

I understand you're frustrated about the wait for the promotional gifts that were part of your order, and I want to clear up what happened and make sure we take care of you directly. When you reached out to our team, you were added to the fulfillment queue for the gift items, which were temporarily out of stock at that time. I can absolutely assure you this is not a scam in any way. We honor every promotional offer we make, and the program is entirely legitimate. What sometimes happens during high-demand periods is that the smaller accessory items that accompany certain promotions can go on backorder while we restock, and in those cases we keep a priority list to fulfill them in the order requests came in. That's the waitlist you were added to, and it's a real fulfillment process, not a delay tactic.

That said, I completely hear you that the wait has been longer than you expected, and I want to resolve this for you right away. The promotional gifts that were included with your purchase have a current retail value on our site of around fifteen dollars total. Rather than having you wait any longer, I'd like to offer you a fifteen dollar refund to your original payment method in place of the physical gifts. That way, you're made whole immediately, and you can put that toward anything you'd like, whether that's another Auntie Rue product down the road or simply as a credit back for the inconvenience of the wait. This offer is standing and ready for you.

To get that processed for you as quickly as possible, please reach out directly to our support team at support@auntierue.com and mention this review and the fifteen dollar resolution. Our team will take care of you right away and make sure that refund is issued promptly. We truly do appreciate your patience, and I want to make sure you feel taken care of as a valued customer.

Mike, thank you again for your honest feedback and for giving us the chance to make this right. Please do reach out to support@auntierue.com, and we'll get that fifteen dollars back to you immediately.

— The Auntie Rue Team

Oceniono na 4 z 5

Easy to clean, nice size.

It took a few weeks and they had a touchy click that added a knife set I did not want. I was able to cancel the extra knife set, and it was credited to my card. I like the cutting boards and they are very easy to clean.

11 sierpnia 2026
Opinia niezależna
Oceniono na 2 z 5

Auntie Rue's is an unethical business you may want to avoid

This company has unethical business practices and I hope my experience will help others avoid frustration and save $.

I was snookered by an online "article" that seemed legit - unfortunately, I can't find it again though I've combed my browser history. The writer claimed to do independent testing of all cutting board types and determined titanium was best. Then it claimed that their brother-in-law was a restaurant inspector and recommended a company called Auntie Rue's, which unfortunately only sold commercial grade titanium products to restaurants. However since the publication of this "article", so many people had contacted this company that they agreed to make cutting boards for the public and I could even get a discount. How generous.

Here's what happened:

I placed an order for the "Buy 2, Get 1 Free" of the large cutting board size and then was dumb enough to watch the folksy video and chose to add on the knife set.

When I finally received my order, the "free" cutting board was the small size and there were 2 knives missing from a box clearly made for 8 knives. After contacting the company, I was told the free board is always the small size and it says that on their website. I can't find any such notice in even the small print on that website and if you look at the verbiage, it is implicit that the free board will be the same size as the other two - on one part of the website, it's even broken out as the same per board charge for all 3 boards and they explain why it isn't like that on the receipt; which also does not note the size of the free board. Tricky.

They then claimed that they had to ship the other two knives separately "for safety reasons", however, the box the knives come in is made for 8 knives, not 6, and the two additional ones they sent were in no box at all, so unsure how that is safer. And they didn't ship the other two until I reached out to the company. I received a separate tracking email at that time, not before, so feel safe in calling that claim a lie.

They also claim to have a 60-day money back guarantee. I did find the small print on this one and it's only available if there is a defect, not if your experience sucks because you bought a product from liars.

As I read after the fact, other reviewers said the company adds on a subscription service for $24.95/month and you have to "deselect" it at checkout. It wasn't on my final order form and I didn't remember seeing anything about it, so I didn't think I needed to be concerned. It wasn't added to my overall total either. Imagine my surprise when my "14-day trial period" ended and I was charged in July and again in August for this subscription service. After reaching out again, I was told that they would only refund my August charge. I had to threaten to dispute with my credit card company before they refunded July.

Finally, I will share how utterly naive I am to not realize earlier that it seems their customer service is entirely AI-generated. I'm guessing everyone receives an email from "Sarah" who seems super friendly and has posted work hours but sometimes answers outside of those hours.

The products:

The cutting boards are very thin, not like the picture on the website. They are lightweight and work fine though we've since read that, despite claims to the opposite, titanium cutting boards do dull knives faster than wood. My husband, who is the cook, refuses to use it except maybe for raw meat. My friend took the small one and is more concerned about bacteria than we are - and likes it.

The knives seem to be really nice - beautiful wood (?) handles, decorated blades, and very sharp. We've only had them for about a month, so no information yet on long term performance, but my husband really likes them, so that is why I gave two stars instead of one.

I hope this review is helpful. I think the product is probably fine but the company has highly unethical business practices and, in my opinion, are liars. Since these days lying seems like an accepted way of operating in both business and politics, perhaps some will say I should have expected this. I am old enough to believe that companies should not be allowed to get away with that kind of behavior and hope my review helps even one person choose another company.

P.S. According to the internet, Auntie Rue's was never a wholesale supplier of industrial kitchen products, so that "article" I read was likely AI-generated slop from the company. I'm sorry I don't have a link for reference.

26 czerwca 2026
Opinia niezależna
Logo AuntieRues

Odpowiedź od AuntieRues

Thank you for taking the time to share your feedback, and I'm sorry to hear you've had a frustrating experience. I'd like to walk through each of the points you raised so we can clear up what happened and make sure you and everyone reading have the accurate picture.

On the Buy 2 Get 1 Free promotion and the size of the free board: the promotion has always included two large boards and one small board as the free item, and that is stated on the product page and at checkout. The pricing breakdown you saw showing a per-board price for all three is the retail value of what you're receiving, which we display for transparency, but the structure of the offer itself (two paid large, one free small) is clearly noted in the offer terms. We understand it's easy to miss details when reviewing a lot of information at once, but the size distinction was disclosed before purchase. Regarding the knives, our standard knife set is an 8-piece set, and all eight pieces ship together. Occasionally, if a courier advises that a package needs to be split for safety or logistics reasons during transit, items are sent in a second shipment, but that's based entirely on what our shipping partner tells us and is done to ensure everything arrives safely. If you received a tracking notification when you reached out, that's likely when the system generated it, but the shipment itself would have been initiated by the courier's instructions. We always ship complete orders, and I'm glad the full set made it to you.

On the Warm Table Circle membership: this is an optional add-on presented at checkout with a clear opt-in checkbox and a 14-day trial period before the first $24.95 charge. It's included in the order summary before you finalize your purchase, and the trial period and recurring billing are both explained on the checkout page. It is never added without the customer's action. That said, we absolutely understand that checkout flows can feel overwhelming, especially with multiple items and offers, and we never want anyone enrolled in something they didn't intend to join. When you reached out, our team refunded both your July and August charges as a courtesy because we could see the confusion and wanted to make it right. That resolution stands, and I hope that demonstrates our commitment to fairness even when the enrollment was completed at checkout.

Regarding customer service and "Sarah": our support team is 100% human. Sarah is a real member of our team, and while we do use templates and scheduling tools to manage volume and ensure consistency, every email is read and replied to by a person. We're a small operation, and sometimes team members do respond outside posted hours because they care about getting back to customers quickly.

We're glad to hear your husband likes it for that purpose and that your friend is enjoying the small board. And we're really happy the knife set is working well for you both, the handles are genuine hardwood and the blades are forged and finished with care, also in Seki.

Finally, on the 60-day guarantee: you're correct that our guarantee covers defects in materials and workmanship, which is standard for most product warranties. It's not a no-questions-asked return policy, but if there's ever a legitimate issue with the product itself, we absolutely stand behind it. That policy is outlined in our terms, and we honor it fully.

I can hear that this experience didn't meet your expectations, and I want to make sure we do right by you. If there's anything still outstanding or unresolved, please email us directly at support@auntierue.com and we'll make sure you're taken care of. We're a small team doing our best to deliver quality products and transparent service, and we genuinely appreciate you giving us the chance to set the record straight here.

— The Auntie Rue Team

Oceniono na 5 z 5

Easy shopping experience

Easy shopping experience. Product seems as advertised. My knives are not dulling. The only negative is that the edges of the board and, in particular, the handle cutout are a bit sharp. They are smooth and don't cut; they're just a tad uncomfortable.

1 czerwca 2026
Opinia niezależna
Oceniono na 5 z 5

Customer Service was a big help.

Customer Service answered all my many questions and helped me order exactly what we needed.
We love our titanium boards and now have them in almost every size. They take up no space when storing them.
It's a relief to know they can be cleaned and reused as often as we want.

19 marca 2026
Opinia niezależna
Oceniono na 5 z 5

My family loves these cutting boards

My family loves these well made cutting boards. The cutting boards are still holding up well and thankful to have less risk of food poisoning which is more common with wood or plastic cutting boards. The only thing I wish it was more clear about was an additional newsletter/recipes you are choosing to pay for that they charge you for when purchasing their items. When I did reach out about being charged the monthly fee for something I didn't want, they did remove that perk that I didn't want. Be careful you don't check the wrong box when ordering.

1 czerwca 2026
Opinia niezależna
Oceniono na 5 z 5

Highly Recommend!

First off, I have never experienced such personalized and exceptional customer service with any company, ever. Like everyone, I was skeptical of everything, but I have 5 kids and spend ALOT of time in the kitchen. I was getting so tired of my cutting boards; the wooden ones had mold on them, and the plastic ones never felt clean, especially the ones for chicken, meat, and fish. These cutting boards (I ordered one of each size) truly live up to the challenge of daily use, multiple washings (I would recommend washing by hand), and even being left dirty overnight. They have visible knife marks on them but no deep grooves and, most importantly, are mold-free. They wash easily and always feel clean. I have metal countertops which aren't even, and I find that they are steady and don't slip; my old plastic ones slipped around a lot more than these. I ordered the knives also and absolutely love them. There is a variety of different sizes, they are sharp and beautifully crafted. I highly recommend this company and their products. The costumer service is fantastic!

29 maja 2026
Opinia niezależna

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