What is like is the price children out grow Wrestling singlets quick .what i don't like is you cant communicate with anyone if you have an issue, the singlets run to small or to big,it also takes to l... Zobacz więcej
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We recently outfitted our youth wrestling team with these singlets and couldn't be happier. The quality far exceeds the price point; they're durable, comfortable, and perfect for the sport. What reall... Zobacz więcej
Great product, great quality. Excellent response to my e-mails, friendly. It's obvious their product is custom made with each order, the singlet and compression shorts fit tight and comfortable, the... Zobacz więcej
Very difficult to communicate with the correct people. Calling, texting, emailing all seemed to take forever. Because of this, our team order arrived after our state tournament. We paid for rush shipp... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Xtreme Pro Apparel is what you envy when you see other teams in their gear! We offer custom gear for a wide range of sports. You name the sport, we make the gear! Fully customizable art means unique designs made specifically for your team. Gear made by athletes means it will fit and look like it should! Competitively priced and solidly made in Colorado, USA, with outstanding turnaround times! First in the nation to offer neon glow-in-the-dark printing! We can set you up with a team store for easier ordering. We offer sample size kits, mats, medals, & belts, as well as special awards and trophies unique to your event. Large-format vinyl printing for team banners, stickers, car wraps, helmet decals, and more!
Dane kontaktowe
13015 County Road 16, 80621, Fort Lupton, Stany Zjednoczone
- 303279316
- orders@xpagear.com
- xpagear.com
4,0
Dobra
187 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
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Inni użytkownicy przeglądali również
My experience.
Placed order on Wed April 27 for purpose of having it for a trip Thurs May 5th and unfortunately, I was let down. All the red tape with processing had me place a vacation hold with FedEx because I could wait no longer. Nice quality of singlet, processing speed needs to be just a day faster. May place another order in the future, we shall see. Too many nerd singlets to choose from and save my wallet...lol
15 maja 2022
Awful material and terrible customer service
DO NOT order from here! The material is cheap and see thru for the singlets. Also, if it doesn’t fit they won’t let you return for a refund, but they’ll offer you 20% off your next order. I’m sick, I just completely wasted money on an item my daughter will never be able to use. I feel like I was robbed.
12 maja 2022
Opinia niezależna
Odpowiedź od Xtreme Pro Apparel
Hi Kim, Our brand focuses on offering made-to-order items, meaning that processing an online order can take up to 8-15 business days - not including shipping time and production in the regular season. This is indicated in our FAQs as well as the confirmation email sent after each purchase – unfortunately, we cannot cancel once it has been placed since it's already being produced. Many other wrestling companies have a similar process too. However, if this was missed or miscommunicated somehow, I apologize. If you need more information on our order process you can read about it here.
We promise to work as efficiently and quickly as possible to fulfill orders and appreciate your patronage.
Our singlets are made with a standard fabric weight, ensuring they are not see-through. We use the same weight as Rudis and Adidas. However, it is important to order the correct size to avoid too much stretching of the fabric.
The ordering process and time of…
The ordering process and time of delivery we're both very well but the size and quality of the singlet is very very poor very disappointed in the quality for the amount that I paid
10 maja 2022
Refused to help with shipping issue
I ordered a singlet for my son. Although the tracking shows as delivered, I never received the item. I checked my Ring camera and FedEx was never at our house the date that it says it was delivered. I filed a claim with FedEx and it was denied stating that the seller has to file the claim. I contacted customer service at XPA and asked them to file a claim as the seller, since that was the process for FedEx. I was told that they were unable to file a claim since the status was showing as delivered. Customer service at XPA gave me a number to call at FedEx for assistance. I called the number given and again was told that XPA has to file the claim. I reached back out to XPA requesting that they file a claim so that FedEx could investigate and I never received a response. Between the price of the item and the amount that I paid for priority shipping, I am out almost $100.
18 kwietnia 2022
Opinia niezależna
Great singlet
17 kwietnia 2022
Product seems to be very good
Product seems to be very good. But, ordering kinda sucked because once I paid. I had no email confirmation or anything on if order went through. Then all you have is a contact that tells a customer pretty much nothing. 3 days into it, I finally got email saying it was shipped.
11 kwietnia 2022
Wrestled for many years growing up and…
Wrestled for many years growing up and owned a number of singlets. Now I’m college, and competing in powerlifting and in need of a new one. Found a singlet that was Tombstone themed, which is hands down the greatest movie ever made, and fits great! Very happy with my purchase.
10 kwietnia 2022
See-through
Bought a singlet for my daughter. The material seems much cheaper than other singlets she has used. It’s a dark colored singlet but it’s see-through and not useable. The fit is great, so it’s not over-stretched from being too small. Just cheap, see-through material.
15 marca 2022
Odpowiedź od Xtreme Pro Apparel
Our singlets are made with a standard fabric weight, ensuring they are not see-through. We use the same weight as Rudis and Adidas. However, it is important to order the correct size to avoid too much stretching of the fabric.
I emailed multiple times and nobody…
I emailed multiple times and nobody ever returned a call or email.
12 marca 2022
Odpowiedź od Xtreme Pro Apparel
Can you please fill out a form for customer care?: https://xpagear.zendesk.com/hc/en-us/requests/new
They will get you taken care of.
Slow order processing, didn't get singlet for needed tournaments.
We ordered a singlet from them because it said it would ship between 3-6 business days and we'd have it in 10. We had two tournaments lined up that my son needed the singlet, but it never arrived until 20+ business days. Their customer service kept saying "we are really busy, but you'll get it in a few days" and it took much more time. The singlet itself is nice, the cut under the arm pits is too loose, but otherwise it's nice. Just wish it would have arrived in the time frame specified so we could have actually used it...
7 marca 2022
singlets
I ordered two singlets one for my 4 year old and one for my 7 year old. When they arrived my boys could not wait to try them on. They fix extremely well. I have an email tread with customer service, she was amazing to work with and very very helpful. 10 out of 10 will buy from them again.
5 marca 2022
Somewhat disappointed in a few things
Somewhat disappointed in a few things. 1. the color is not black as shown but more Smokey grey. 2. The sizing was strange - very short in crotch but long in legs. 3. Your return/exchange policy. Shipping was as expected. Really wanted to love it and my son was very excited using his own money to purchase. Lesson learned 😕
5 marca 2022
Awesome!
Would recommend these guys over any other sports manufacturer any day. Prices and quality cannot be beat for USA made.
12 października 2021
Opinia niezależna
Ordered youth wrestling shoes for my…
Ordered youth wrestling shoes for my son. They are NOT GOOD! Stay with the mainstream brands. You and your child will be disappointed if your order these.
UPDATE:
This company will NOT refund your money if you are unhappy with their products! Buyer beware of a company that does not stand behind their products to offer you a refund only store credit!
UPDATE # 2
Most standard stores like AMAZON for example, offer refunds and NOT store credit. In addition, they offer free shipping back if you are unsatisfied with your purchase. Sad state of affairs when you blame your business practices on what others do rather that standing behind the quality of your products. Speaks volumes about your company.
At best, the build quality of these shoes are substandard. Would love to see a video of someone actually putting these shoes on! Especially, a youth wrestler. It would be hysterical 😭 You need a foot the size of their hands to get these shoes on. Where these a reject/seconds from a Chinese factory? I would purchase any shoes from this company. Stay with the standard brands (Rudis, Adidias, Nike, etc.) Please learn from my mistake and do NOT do business with this company!
Update # 3
I can find no videos listed on your website of someone trying on these youth wrestling shoes or any shoes for that matter. Google Xpagear youth shoes and click on the link. Check it out for yourself.
I believe I should take these shoes to national tournaments where our club competes and let other youth wrestlers attempt to try them on. That way folks do not have to endure the same problems I have and be swindled out of their hard earned cash.
Update # 4
Funny this video link was posted yesterday with 3 views after it was brought to your attention. Why won’t the coach say his name? The show size is so large it looks like the poor kid is sporting Ronald McDonald shoes. We took the laces totally out of the shoe and they don’t fit. It’s a terrible design and horrible build quality. You also turned off the comments so folks can’t give truthful feedback on your products. Just another example of a sketchy business practice. Our club will be at National Tournament this weekend. I’ll post videos on YouTube of kids trying on a pair. It will be hilarious 🤣, because these shoes are JUNK!
EVERYBODY just stay with the mainstream brands (Rudis, Adidas, Nike, etc.) for your team needs!
Update # 5
Should it matter if our organization orders 10k of gear or a pair of shoes? Shouldn’t the customer be satisfied? If I have the right team name and right last name, does that mean I get a refund?
UPDATE # 6
You’ll see us at Super 32 with several of our kids on the podium, BUT it will not be in your shoes or apparel!
UPDATE # 7
Best of luck to anyone that decides to do business with your company.
UPDATE # 8
Do NOT do business with XPA! You will regret it!
UPDATE # 9
Deceitful business practices (saying they have a video only to post one after they are called out) turning off the comments to said video so customer can’t comment on the quality for their products.
LOOK at the thread and ask YOURSELF is this really a company you would want to spend thousands of dollars with for your organization? I think NOT!
Update # 10
Share your experience with this company get called a troll 😭 How about you refund my original form of payment. I seriously doubt I’ll ever see a refund! If I do, I’ll report it in this forum. Here’s my order # AB-19506.
Charitable contributions, while noble, do not change the fact, that the product I received is poor quality. Mainstream companies actually refund customers who are not satisfied with the workmanship of their products.
UPDATE # 11
Thank you for doing the right thing. I will donate the shoes to a needy wrestler.
Return Policy:
RUDIS prides itself in customer service. To have the best possible online experience, customers are provided with a 60-day return policy on unused merchandise. All that is required from the customer, is to send back the items in their original packing and in new/unwashed condition.
Returns available for items up to 60 days of the purchase date.
UPDATE # 12
I contacted said company and they advised me that they do not distinguish between sale and normally priced products. Their return policy applies to all products they sell.
UPDATE # 13
Happy to clarify what your competition is offering.
24 września 2021
Opinia niezależna
Odpowiedź od Xtreme Pro Apparel
Hello Zachary,
There’s nothing wrong with the functionality of the shoes, you can return them for store credit. The strap on the youth shoes can be too small if the kid has bigger ankles. We note this in the shoe description.
We’re coming out with more shoes and appreciate your input. We also suggest sizing up if your kid has a larger than usual foot.
For returns, please fill out the correct form: https://www.xpagear.com/Contact-Us_ep_5.html
UPDATE: We do offer refunds but as a standard policy across most online stores in the US, we don't offer money-back on sale items, only store credit (listed in our FAQs.) We're also paying for the customer's shipping to get the shoes back to try and accommodate him.
We understand we can't please everyone and we do our best to work with each customer as much as possible.
UPDATE #2: We're happy to help you, If you would like you can email us at customercare@XPAgear.com. We do have videos of customers putting the shoes on and fitting perfectly fine.
UPDATE #3: Here's a review and a quick video for you from a very high-profile coach. We hope this helps! We have booths present at several national tournaments and do sell these shoes in person. I do apologize for your experience, it sounds like we missed the mark on your order. Again, please refer to your customer service email if you have any additional questions or concerns and we will be happy to assist you further! https://www.youtube.com/watch?v=7k2Up7y1MP4
UPDATE #4 What is your head coach's name and what team are you on?
UPDATE #5 No, that's not what that means. It means we're at the majority of the large events like Freakshow in Vegas in a couple of weeks. We want to speak to you in person and see if we can get you an event item and go over the shoes while they're in front of both of us.
UPDATE #6 Best of luck!
UPDATE # 7 Thank you!
UPDATE #8 Did you accomplish your goal? Yikes.
UPDATE #9 We have more videos and positive reviews that I'm not going to give you the links to so you can go and troll us some more. We constantly give back to the wrestling community, we sponsor wrestlers that are less fortunate and we donated over $10,000 this last year to hospitals, churches, and families in need but you probably won't want to hear about that, will you?
Guess what? we also make all of our gear in-house in Colorado employing over 20 families, we don't outsource to a mill like Rudis, and we don't make our gear overseas like the other multi-million dollar companies you want to compare to.
Our website clearly states what our terms are but you didn't read, how's this Zachary, I will personally send you your $65 out of my own Paypal account so you can be done trolling. What's your PayPal account?
UPDATE #10 I never called you a troll, I simply stated what you were doing. You're wrong on what most "mainstream" companies do, sale items are offered in-store credit or they don't allow a return at all. Even Amazon allows the seller to determine this.
Note: "Amazon.com doesn't accept returns for items fulfilled by third-party sellers. The seller determines the return policy."
Your $65 has been refunded despite company policies just to try and accommodate you.
UPDATE #11 You're grabbing a policy from Rudis on new items purchased, we offer the same thing within a 30-day window.
Go ask Rudis if you can return something you bought on sale for a refund or better yet, try to buy shoes on sale from them and see if they'll give you the pair for free like we just did.
UPDATE #12 We're not Rudis. We have different policies. We're just getting into the shoe market and I'm we'll continue to strive to get better. We appreciate your feedback. Our gear, however, is actually made in-house, we offer neon printing, lower prices and faster turn times.
Horrible customer service
Horrible customer service.
Love the quality of the uniforms. I got the order on time and communicated well with getting my order but after I received them I had an issue that I needed fixed and have been weeks trying to get someone to contact me. Still nothing. I will not be ordering anything from them in the future.
10 września 2021
Opinia niezależna
Odpowiedź od Xtreme Pro Apparel
Hello Denny,
We looked into your file this morning and spoke with your customer service rep. From our research, there was never any calls scheduled, our rep receives three confirmations via email, google calendar, and an event scheduled in our CRM directly when they confirm an apt for a call.
Our rep reached out to you via text this morning. We're here to help and get you anything you need. Please respond via email, text or phone to get things going.
Thank you.
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