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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

This is my second pair of Wydr shoes, and I wore them the frost time for Easter. It is such a relief to put on a shoe that doesn't immediately feel like it is squeezing my foot uncomfortably. The qual... Zobacz więcej

Oceniono na 4 z 5

Originally bought a size 12 but way too big. Started the process of returns and is rather a hassle to return. Buying from Australia I didn’t think it would so complex and the return address I was a bi... Zobacz więcej

Oceniono na 5 z 5

Super happy this company exists! My feet are difficult to shop for (size 11 and wide). Wydr is sized consistently and stylish. Most importantly they're comfortable and well made too. Nothing I've purc... Zobacz więcej

Oceniono na 3 z 5

Received item quickly but return process is not as easy as it is listed. You are instructed to email them for a return label but it was almost 4 day process just to obtain a label as first email was... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep z butami

Napisane przez firmę

An inclusive, wide-width specialist footwear studio for people of all body types who have been long overlooked and marginalized by the fashion industry. Wydr Studios thrives on our tight-knit community – our philosophy is 'community-first'. Since our inception, we've had the privilege of closely collaborating with our community and we look forward to using our Trustpilot space to learn and improve.


Dane kontaktowe

3,9

Dobra

Wynik TrustScore: 4 na 5

286 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 97% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

I just want my shoes

I just want my shoes. I tracked with Shop said the shoes were delivered on the 13th at 11.56, not at my address they weren’t !
Wydr were quick to respond saying they were still in transit
and to wait a few more days.
Then I was told they were sending another pair, now the original pair still haven’t been delivered still in transit and would be with me in a few days.
These are all delay tactics, hoping I will forget, but I won’t.
The order went in on the 3rd April and by law they have to deliver the goods or refund the money. I will wait a couple of days and request a refund. Please consider my experience with this company before you order
E Lee

19 kwietnia 2026
Opinia niezależna
Logo Wydr Studios

Odpowiedź od Wydr Studios

Thank you for your feedback, Elaine. We understand how upsetting it is to receive conflicting tracking updates, especially after waiting so long for your order. Our team has been actively reviewing the shipment with our logistics partner, to ensure that we can minimise these issues going forward.

We take feedback like this seriously and are committed to resolving order issues as quickly as possible. Our team emailed you directly a few days ago about the status of your order. If you have any further issues or concerns, please feel free to email us at support@wydrstudios.com – we'd be happy to help.

Oceniono na 1 z 5

Horrible Customer Service and Product

The product is very cheap looking for the price. However what’s worse than the product is the customer service. The shoes were far too large and slipped off my heel even though I ordered my usual size that I get in SAS.

I returned them after having to jump through multiple hoops such as sending them a picture of how my foot looked in the shoe. Then after sending them back it took forever for them to acknowledge that they were going to refund my money. They need to review how well a company like Zappos handles returns. Normally I wouldn’t bother to send a review but they’ve sent me so many emails giving me a “nudge” to submit one that I did.

There are so many companies that have a wide product line so don’t waste your money on Wydr.

18 kwietnia 2026
Opinia niezależna
Logo Wydr Studios

Odpowiedź od Wydr Studios

Hi there,

We do have returns systems in place to get a better understanding of your issue, which in turn also helps our design team produce shoes that address these issues better. However, we do acknowledge your concerns and will work on making this process smoother in the future.

If you have any further concerns or questions, our team would be more than happy to address them via email at support@wydrstudios.com

Oceniono na 3 z 5

Unsure about Return Process

Received item quickly but return process is not as easy as it is listed. You are instructed to email them for a return label but it was almost 4 day process just to obtain a label as first email was responded to with a request to see if I wanted help finding a new shoe. Once I responded no, just to return they asked to confirm my address. Then another email was finally received with the label and I was told to notify them that I had shipped. Here we are 10 days later and I still have no refund. It’s too bad because i would like to try another store of shoe but I do not trust the return process.

17 kwietnia 2026
Opinia niezależna
Logo Wydr Studios

Odpowiedź od Wydr Studios

Hi Nicole,

We appreciate your feedback on our returns process. It seems that your refund was not processed earlier because we were waiting for you to email us once you had sent the shoes back so that we could track the return label. As we mentioned in our previous email communication, we appreciate if you drop us an email once you send your shoes out with the return label, so that we can track it in our system and accordingly issue your refund/exchange as discussed. Our team connect with you directly via email to sort this out.

If you have any further questions or concerns, please don't hesitate to get in touch with us at support@wydrstudios.com.

Oceniono na 4 z 5

Buying shoes for my wide fat feet has…

Buying shoes for my wide fat feet has always ended in many tears and I have been too scared to buy online without being able to try on first. I took a leap of faith, measured my feet as per their instructions and ordered some boots. I was so relieved they fit perfectly. Now I need to save so I can buy more.

26 marca 2026
Opinia niezależna
Oceniono na 3 z 5

Sizing is 'iffy'

I am a 7-1/2 EEEE, and have flat feet and heel spurs. (I can't stand ugly shoes - I'd as soon go out in running shoes as I would in a burlap sack.) I like shoes I can adjust through the day if necessary. I recently purchased rather dressy sandals which I loved. The slingback Mary Janes are beautiful, but one pair (a 10) is much too long (I can adjust the strap), where this pair, the exact size of the sandals which fit perfectly, are much too tight. I'll need to use a shoe stretcher, and make sure I carry them if I go to a dressy event. There isn't any place left where I can try on shoes. The sizing is 'hit or miss.' I believe I gave the sandals a 5-star rating - these are 3 for good service, but 2 for sizing.

1 kwietnia 2026
Opinia niezależna
Logo Wydr Studios

Odpowiedź od Wydr Studios

Thank you, Elizabeth, for your thoughtful feedback. We are delighted to hear you loved the look of the slingback Mary Janes and that our service made a positive impression.

We completely understand your frustration with the sizing. We encourage all our customers to share their measurements with our team so that we can recommend sizing to you – this way if you need different sizing for different styles (which can happen sometimes) our team will be able to guide you on what will fit well on your feet, as well as how to adjust the fit according to your needs.

If you have any further questions or concerns, please don't hesitate to get in touch via support@wydrstudios.com.

Oceniono na 5 z 5

This is my second pair of Wydr shoes

This is my second pair of Wydr shoes, and I wore them the frost time for Easter. It is such a relief to put on a shoe that doesn't immediately feel like it is squeezing my foot uncomfortably. The quality feels like even higher end brands of footwear. The styles are both classic and fashionable. I'm really glad I found your products!

5 kwietnia 2026
Opinia niezależna
Oceniono na 5 z 5

Very comfortable shoes

To find a company that sells wide shoes that are comfortable and stylish is a plus for me. I sized down from my regular shoe size as suggested and they fit perfectly. I will be purchasing other styles in the future.

13 marca 2026
Opinia niezależna
Oceniono na 5 z 5

I just made my first purchase and I’m very happy

just made my first purchase and bought the Savannah Sporty Sandal. I had to return it for an exchange for a smaller size. But I love this sandal. The exchange process was very easy. In my return I included the free tote bag thinking I had to return everything and I would receive another and I did not. So that made me sad. Hey Wydr Studio could you please send me a free tote?

14 marca 2026
Opinia niezależna
Oceniono na 3 z 5

Once ordered the shoes arrived in a…

Once ordered the shoes arrived in a timely manner, unfortunately they were too big so I had to arrange to post them back and instead of organising a replacement pair I decided to opt for refund and purchased a smaller size separately assuming I would get a refund. The new size is great and I have worn them a few times and they are taking a little wearing in but are really good quality shoes.
So far I have only relieved a very small refund and am hopeful this will be rectified soon

25 marca 2026
Opinia niezależna
Logo Wydr Studios

Odpowiedź od Wydr Studios

Hi Belinda,

Our return policy states that once a refund has been accepted, we will only refund the price of the product(s) returned. The shipping fee of the order will not be refunded. Feel free to read more about our refund policy here: https://wydrstudios.com/pages/return-policy

If you have any questions or concerns, please don't hesitate to get in touch at support@wydrstudios.com

Oceniono na 4 z 5

Originally bought a size 12 but way too…

Originally bought a size 12 but way too big. Started the process of returns and is rather a hassle to return. Buying from Australia I didn’t think it would so complex and the return address I was a bit concerned about. Anyways I bought a smaller size and they are amazing shoes! Size is perfect and just wonderful for someone who has always had problems buying shoes for a wider foot! Will I buy again yes I will. Just need to improve the returns process from Aus buyers

9 marca 2026
Opinia niezależna
Oceniono na 5 z 5

Great Customer service

I wished the shipping was faster but the customer service is top notch! Anytime I needed to exchange something or if a shoe had an issue, they were super responsive. The shoes are great quality and so comfortable.

6 kwietnia 2026
Opinia niezależna
Oceniono na 1 z 5

If I could give a less than a 1 star…

If I could give a less than a 1 star rating, I would have!! Since I was a child, I have had wide feet and so I decided to try Wydr and I bought simple black patent leather ballet flats with a bow. The soles were some sort of an unbendable plastic or rubber that has absolutely NO give to the point where you can't tell by looking at the sole of the shoe that it was walked in. Also, the patent leather isn't buttery soft on your foot. Instead, the patent leather is also very stiff and unforgiving on your feet. I had them on with a black pantsuit for only 2 hours to attend a cocktail party and my feet were screaming. I couldn't wait to take them off my feet when I got back into my car. What an absolute waste of $139. Tieks may be a little more expensive, but they're so much kinder to your feet. Never again will I purchase a Wydr shoe!!

24 marca 2026
Opinia niezależna
Logo Wydr Studios

Odpowiedź od Wydr Studios

Hi Judy,

We're sorry to hear about your experience with our shoes! Please feel free to email us at support@wydrstudios.com with your order number – if your order is still within the 30-day return window, we'd be happy to see how we can help.

Oceniono na 5 z 5

I started by using the measurements

I started by using the measurements on the website and ordered my shoes based on their measurements. When they arrived, they fit nearly perfect! I have struggled for years to find cute shoes for my "Fred Flintstone" feet, and I'm now excited for shoes again!

1 kwietnia 2026
Opinia niezależna
Oceniono na 5 z 5

Finally! A cute shoe that is comfortable!

I literally love these shoes! I have purchased 5 pair since October. I was nervous when I bought the first pair because of the cost but was willing to try them. I AM OBSESSED! I wear a 12 wide and can never buy shoes that are cute and comfortable, until now! These are a total game-changer. Not only are they incredibly cute and stylish, but the comfort level is 10/10. I wore them all day hosting an event right out of the box with zero pinching or blisters. If you’ve been hesitant, this is your sign to buy them. Your feet will thank you!

26 października 2025
Opinia niezależna
Oceniono na 5 z 5

The Wydr descision....

I am glad that I chose wydr for my winter and spring foot wear. I really enjoyed the quick response to my problem and the service was very courteous.The shoes are excellent quality and they are sturdy. Even the flats are good on my feet. Look forward to getting more pairs in the near future.

I

11 marca 2026
Opinia niezależna

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