Zurich Airport Recenzje 216

Katastrophal! 0Sterne

If I could give Zurich airport a zero, I would. We started our departure process 3 hours before our flight We experienced massive, confusing lines for baggage check in, whichever led to excessive and multiple passport control lines. At one point, we were corralled into a holding area with hundreds of people and pushed through a very narrow entrance to the Gate E entrance. Multiple fights broke out among passengers - I have never in my life seen anything so chaotic and shameful.. Non of the agents answered questions, helped passengers or exhibited the slightest bit of courtesy. We were never told if our flight would be held and the app never alerted us to security and passport control issues. We barely made it to our gate - after we boarded the plane, the pilot conveniently shared that we would need to sit on the tarmac for 1 hour because we missed our 30 minute taxi window! Thankfully we do not have a connection in DC but if you had one - forget it. My advice - avoid Zurich period - especially for transfers. The supposed “efficiency and precision” of the Swiss does not exist at Zurich airport. Zero stars

Der Flughafen hat eine sehr gute Verbindung mit der Stadt Zürich. Alles ist sehr gut organisiert und man muss nicht weit laufen. Klar, überall dauert die Kontrolle etwas länger. Wäre gut wenn es mehr Sizugelegenheiten gäbe.

1 hour to get through immigration !
Only 5 lanes open for hundreds of people
Disgraceful

On May 31st May 2026, my family and I missed our flight due to delays in the immigration scan section to exit, not many were open. At first, 2 counters were open, then only 1 counter was open. We asked the airport staff to let us in because our ticket was about to arrive. She replied that there was enough time for us to queue. We waited for almost an hour, and at the last minute, we missed our flight. This is our first experience with a very slow immigration process in the world. I had to buy a new ticket worth CHF2400. I've already spent almost CHF15,000 on a 2-week vacation in your country. But to go back I have to face the hassle of your country's immigration. I hope the authorities there can solve the system better. If your gais not change i think you are scam and worst airport in the world!

I will avoid transferring at this airport. I travel a lot and haven't seen worse treatment of passengers in Europe.

They crammed us into an overpacked bus, squeezed like sardines, with the heating on during a very hot day - turning it into an oven. Did they learn anything from Covid? The driver then cut corners at high speed while ferrying us to another terminal like cargo. With nothing to hold onto in the overcrowded bus, I kept falling against the door.

Transferring requires another useless security checkpoint. An employee started scolding me about separating each electronic into its own tray (something many airports no longer require). When I pushed back on such tone that no one had told me anything and there are no printed instructions here, I was conveniently selected for an "extra random" check. I had to ask the visibly agitated officer on his powertrip (geared up like he was going to a war), to handle my items carefully. If retaliation is their reaction to uncomfortable situations, this is obviously a systematical issue.

All the EU passport eGates were closed, forcing me to queue for something a machine does in 10 seconds. They seem to be efficient in introducing friction.

Gate announcements were often unclear about which group was boarding which flight. Signage was confusing. My priority group received no priority boarding. I also watched the gate staff lift each passenger's carry-on to check whether it should be gate-checked. At that point I was half-expecting them to stick a label on my forehead.

All this after a 16-hour longhaul flight. I've logged a complaint about the bus with Swiss Airlines and will review them separately, but this airport was the cherry on top.

Shops are overpriced for mediocre food, and the staff makes it painfully clear they'd rather be anywhere else.

Also I don't really care which company or department runs which part of the airport - not my problem. I'm a customer who paid $3k for an international flight connecting here, and I rate this place as a package. That package is rotten to the core. The contrast is especially striking after flying through airports like Tokyo, where staff are efficient, polite, and highly professional. Here I got overconfident cowboys who can't or refuse to string together a polite English sentence. I've never seen so much toxicity in a single place.

Musste 4 Franken fahren nur um 200 meter wo durchzufahren. Reine Abzocke hier

I have seat 3 in the airplane for which I paid, but group 5 for boarding! That makes no sense at all!!!

Assistence war super !!
Sehr nettes und kompetentes Personal!!
Vielen Dank !

Sauber, gut ausgeschildert eigentlich ok.
Aber, wie schon von anderen bemängelt:

Elendig lange Wartezeiten zum Abflug.
Boarding frühzeitig fertig alle an Board aber Flug geht nicht. Anschlussflug gefährdet.

The new luggage scanners are great. No more unpacking laptops and stuff. But then I know that sitting is the new smoking but sometimes you really wanna sit somewhere without buying a vastly overpriced drink or sandwich. Especially on the way to the gates if you need to wait for gate nr information.

Zürich Flughafen, Flug LX1724 am Freitag, dem 17. April: Die Business-Lounge war viel zu voll, und es gab nicht genug Platz, um in Ruhe zu sitzen und etwas zu essen oder zu trinken.
Die Passagiere der Business Class haben nicht einmal einen separaten Transfer und müssen sich in die Schlange einreihen, um ins Flugzeug zu gelangen! Das lässt zu wünschen übrig.

Chaotische Informationen, arrogantes Personal das uns 2x falsche Informationen gegeben, 3. Person wollte gar keine Auskunft geben. Informatie über gate 3 x falsch.

An diesem Schweizer Flughafen funktioniert nichts. Von den schläfrigen Sicherheitsbeamten bis zur Einwanderungsbehörde – nichts funktioniert! Die Sicherheitsbeamten scheinen sehr schlecht bezahlt zu sein und kümmern sich überhaupt nicht um ihre Aufgaben. Man sieht, dass sie unmotiviert sind und nur darauf warten, dass die Zeit vergeht, um ihren kleinen Gehaltsscheck zu bekommen. Es gibt einen Zug, der Passagiere zum Terminal „E” bringt, der seit zwei Monaten außer Betrieb ist!!!! Wie kann ein Plan so schiefgehen? Tausende Passagiere pro Tag, aber nur ein kleiner Zug, um sie zu befördern? Dieser Flughafen scheint sich einen Dreck um die Menschen zu scheren. Wenn Sie möchten, dass alles reibungslos funktioniert, ist es ratsam, von Genf oder Frankfurt aus zu fliegen.

Ham & cheese croissant inedible - I almost was sick - some weird mixture , not ham or cheese

I transited today between 2 European flights. Space to seat, lots of shops, clean bathrooms…
But…
Extremely expensive place (6 Suiss Francs a double expresso, 16 francs a chocolate tablet.. Are you serious ?
And we spent 2 times 10 mn standing when boarding: one in front of the (closed) boarding gate (showing « boarding ») and one between the bus and the plane on the tarmac.
The cabin crew explained it was « the airport’s responsibility »…

Transfering in Zurich is a breath of fresh air, especially compared to the big European airports, a little to many bus gates but nicely layed out and efficient airport.

Horrible bottle necks at border control, train is operating at 50% due to ‘modernization of the airport’ which left people panicked to make their connections packing bodies into the remaining operating train between terminals.

This airport is empty and when suddenly overwhelmed with passengers making me wonder why such intense bottle necks were designed into this facility.

Out of date basic scanners, way behind other EU countries, and US.
Immigration/Emmigration queues around 45 mins, never over half counters open.
Lounges are honestly the worst I have experienced outside third world.
Try and transfer/travel elsewhere

Low coast.
Pas de siège pour s'asseoir.
A éviter comme escale!!
Pas ou peu d'escalator.
Indigne de la Suisse