Yupptv Recenzje 

is extremely poor. The service is slow, with constant buffering and lag, making it frustrating to watch any content.

When I raised a complaint with YuppTV customer service via WhatsApp, their response was completely unacceptable. They stated that they are not responsible for channel issues if they are down on their end and admitted that the streaming quality is bad but claimed they “can’t do much about it.”

To make matters worse, when I requested a full refund due to the poor service, I was told that refunds are not an option once the subscription is activated. This is completely unfair—why should customers pay for a service that doesn’t work properly?

YuppTV needs to take responsibility for its streaming issues and provide fair resolutions for its customers. Right now, their service and support are highly disappointing. I would not recommend YuppTV to anyone looking for a reliable streaming platform.

One of the worst customer service. Blaming the customer for their fault. Non-availability of programmes for which the subscription paid for. No proper channels are available. Worst service

Yupptv has the worst customer service. They don't talk on phone to provide service. Instead they just chat via wattsapp and it seems they have AI set up to send automated service. I asked them to call and support with the issue we have. They advise us to record what we can see and send via wattsapp. What am I supposed to record if we are getting a blank screen. I asked for disconnection and refund and they can't even help us with that. I will now submit this review and receive an AI automated response. What a service? I would have given a negative star if there was anything as such.

I took a subscription with them, I noticed that there are not really live and this month I wanted to cancel my subscription they want me to stay connected until he answers when I can't guess when he answers, the next day I look they are closing the conversation. In the end I stay connected for 30 minutes so that he responds, so I managed to cancel my subscription, but the money that is taken for next month on 19/02/2025 could not be refunded.
So be careful to everyone who wants to take a Yupptv subscription

I have received good help, I feel that I can trust you fully. but you could run slightly cheaper price offers than this. I have been with you for many years. You have to take care of old customers with some price offers. Otherwise everything is fine.
I got help from Mohammed Aseef. He is very helpful. Thank you all.

YuppTV has the worst customer service and technical support ever. They change their packages without notification and their services or channels just stop working. The Streaming quality is extremely poor and customer support is worst.

Update: I've cancelled my YuppTV subscription and had to repeat myself to customer service operator who called me and offered me an add-on service. This was after spending over half an hour on chat the previous day convincing YuppTV to give me a pro-rated refund from my annual subscription.

Spoke to Mr. Mohammad Aseef and was attended very nicely. Happy to have good staff working with YuppTV.

I bought their Bangla package as I could see Zee Bangla in one of their pages. However, after I purchased the package, it transpired that they did not offer that any more as Zee had their own platform by then. When I tried to cancel they said that they don't offer Zee Bangla and gave me a link to a page where the channels were listed. I asked for refund but they did not according to their policy. They were not a UK company so I couldn't complain either. I lost money for a year's subscription because of conflicting information on their webpages. I would recommend checking their channel list carefully before purchasing any package as once you have paid you will never get your money back even if their pages have conflicting information. So, please be careful.
I should add that their viewing experience is fine.

Absolutely horrendous customer service. They convince us to buy an ‘good deal’ after confirming that a certain channel streams on their service, without specifying that some shows on the channel will not be available. Then spin it on you as well ‘those shows have never been available’ is poor service. Definitely will not renew nor recommend this streaming service to anyone.

Accutually no stars.
I subscribed to yupptv for a year and it ended in 2020.
To my surprise last month I found out that are still charging me, they have been taking money from my account over 4 years. When I found out and asked them, they said another woman has subscribed under my card details and since last two day she has given another card detail. Week after they called and said I had done the subcription online. Every week a different story. Last week they said they can refund me a month subscription £7.19. This week they agree to refund £14.
After taking £7.19 over 4 years. Their records says I have not used their tv since 2020. Why have they been taking money from my account?

My experience with YuppTV has been disappointing. The customer support team closes queries without providing adequate assistance, which leaves issues unresolved. Additionally, service offerings and available programs have changed significantly without prior notification, and policy adjustments seem to occur without transparency. I would not recommend subscribing to YuppTV based on these concerns, as it feels unreliable and does not prioritize customer needs.

I messaged them to cancel a monthly package that I had subscribed by providing my username and phone number details. Mistakenly I provided them with a email address that I used to register the previous year. They said they had cancelled my previous account but because I had not given them my current registered email, they charged me despite the fact that the phone number that I had provided them with was registered with my current account. They wouldn’t refund my money despite pointing out that the account that was registered with my previous email had already been cancelled by Me previous year and that they had not cancelled anything this year despite my notice. The customer service is really poor and the person was ignoring all my explanation. Avoid these people

Even after my complaint with trust pilot and your post yupptv still not responded nor solved they are just fooling me no use of complaints

I signed up for a subscription, but there were hardly any channels available. Every day, I received 4-5 calls asking when I would subscribe, even though I already had. Over the phone, I was told there would be many channels, but that’s simply not true. This is just a scam with unprofessional staff. Definitely not recommended!

My subscription hasn’t ended yet (25th September 2024) and I haven’t renewed my subscription yet but the yearly subscription money was taken without my permission. I have requested my refund but haven’t responded yet. It is a FRAUD activity and will report it to the bank. I have been contacting again and again with their support team but no respond. I will publish this in social media and YouTube platform through who has 1M viewers. I’ll report it to the bank as FRAUD COMPANY too.

YuppTV sent a credit card hold to my card, I have never used this service or been to their website. Totally random and unsolicited use of my card details.

I am not a registered user, never signed up for your service.

By default, Ads pop up each time you switch channels. Ads are inserted dynamically even within the channel stream. Even when you are paying for a premium subscription.

When you want to switch the channel, you are forced to watch a minute long "local" ad that yupp tv shows which you can't skip.

It also shows brief ads during the actual channel stream itself. It's not the native ads shown by the actual channel, they hijack the channel stream to show their own ads.

You have to reach out to support to opt-out.

Support is basically unavailable / useless.
It wouldn't be as frustrating if they were upfront about that's how their app works.

But they lie its a system glitch that just happened to your account only, when they actually sell this pre-roll ads /dynamic ads separately in their site itself to advertisers.

Support basically abandons the chat when questioned about it.

Ads are also disabled only temporarily. It comes back again.

Update 11/30: Hijacked Ads are back again.
From customer service:
YuppTV has the rights to add or remove any content as per the terms and conditions.

It didn't mentioned specifically for ads. YuppTV has all the rights to make any changes in the service ,We haven't mentioned anywhere that YuppTV is adfree.

Update 10/25:
Still no response from yupptv for this question either privately / in their comment below.

Update 8/17:
Still no response from yupptv for this question either privately / in their comment below.

Update 8/3:
Instead of giving a usual response
"Dear User, We apologize for the inconvenience caused. Please share your YuppTV registered details. We will get back to you."

How about providing a clear answer here so that everyone can understand whether ads are included by default for all accounts, even after paying for subscription? If ads are indeed part of the deal, why isn't it clearly mentioned in the package details that you'll be getting ads on every channel change and hijacked ads mid channel stream? And if they are not, who exactly is your "/advertise" section on your website catering to? Where are all these ads being showed?

Also, why is the representative lying that this is a "glitch" happened only to my account when clearly there are multiple reviews here complaining about same issue?

Unsuspecting customers are still being served these intrusive ads even after paying their subscription.

I was on a non-recurring package and they just auto renewed by themselves without my consent. I have screenshots to prove it is a non-recurring package and yet they are not refunding my money. And it is a pain to reach them because they have suspended all their phone numbers. Better not to sign up for this service in the first place, because they will charge you for things without your consent. Will give zero stars if I could.