Yorkshire Housing Recenzje 

518
Wynik TrustScore: 4.5 na 5

4,5

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I can’t thank Jamelia H enough for all the help and support she gave me throughout the process of getting my new property. She was so helpful, patient and reassuring, and guided me through each st... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Matt and Dean from the plumbing team where 5 star. Respectful of our home tidied up diid an excellent job despite the heat there work was above expectations and where really friendly other staff would... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I have just finished speaking with Vicky Bennison regarding a property that my family have been allocated. Amazing customer service, what a lovely lady! Thank you so much.

Reakcja na opinię

Oceniono na 5 z 5

cleard car park lovey best it has been for long time only no7is now clutering it up once a gain with building materl not one week after it was clende, so how is that for cheak he dose not abide by rul... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Wspólnota mieszkaniowa

Napisane przez firmę

Yorkshire Housing is biggest housing association based solely in Yorkshire, we're Yorkshire through and through. We own and manage around 20,000 homes across the region. This includes older person’s accommodation and homes for low-cost rent (social and affordable homes).


Dane kontaktowe

4,5

Doskonała

Wynik TrustScore: 4.5 na 5

518 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,5

Wszystkie recenzje

(518)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 181

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Yorkshire Housing, the personal touch

I spoke with a lovely, helpful young lady called Sarah. I had 3 repairs to report, she answered my questions patiently, explained what she was doing. She arranged for all three repairs and gave me the job numbers and dates for all of them. It’s a pleasure to be able to speak to a person and not be told to go and sort it out on the internet. I am of an age where I don’t have the same computer skills as the young. Thank you for employing such an approachable and helpful team.

26 marca 2026
Opinia niezależna
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Odpowiedź od Yorkshire Housing

Hi Margaret, thank you for taking the time to share your positive experience with us. We’re really pleased to hear that Sarah was able to help. If calling is what works best for you, our team are always here to support you! Shuang

Oceniono na 5 z 5

Amy and sian were very helpful and made…

Amy and sian were very helpful and made my experience very stress free and have helped me with all the paperwork.

26 marca 2026
Opinia niezależna
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Odpowiedź od Yorkshire Housing

Hi Josie, thank you for your lovely review. We're really pleased that Amy and Sian were able to help! Shuang

Oceniono na 5 z 5

An extra mile.

I have dealt with
Lauren Middleton.
I can say that
Lauren has gone the extra mile maybe two for me and taken a great weight off my shoulders.
If promotion is on the horizon I know where it should go.
Thankyou Thankyou, Thankyou.

25 marca 2026
Opinia niezależna
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Odpowiedź od Yorkshire Housing

Hi Susan, thank you for sharing your great experience with us, we're really pleased that Lauren has been such a support and she'll be chuffed to hear your feedback! Shuang

Oceniono na 5 z 5

Ellie has been great

Ellie has been great! Some teething problems to start with but all sorted now! Absolutely lovely lady & very helpful cannot thank her enough

24 marca 2026
Opinia niezależna
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Odpowiedź od Yorkshire Housing

Hi Vicky, we're so glad to hear the teething problems have been sorted now, and that Ellie have been so helpful. Thank you for your 5 star review! Shuang

Oceniono na 5 z 5

Amazing Service

We have been in communications with Ellie Moxon for almost 2-3 weeks, regarding us moving into our new house.
Ellie has been easily contactable, polite, friendly, she's gone above and beyond doing everything she can to make our transition as smooth as possible

23 marca 2026
Opinia niezależna
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Odpowiedź od Yorkshire Housing

Hi Louise, thank you for your lovely review. We're really glad to hear that you had a such positive experience with us, and that Ellie was great in supporting you! Shuang

Oceniono na 5 z 5

I spoke with a kind and professional…

I spoke with a kind and professional lady called Ellie Moxon. She was clear with everything she explained and spoke to me with dignity and respect. The process we went through was quick and efficient and took less than a week to be nominated for a house to being offered one.

19 marca 2026
Opinia niezależna
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Odpowiedź od Yorkshire Housing

Hi Elizabeth, thank you so much for your lovely review! We’re really glad you had such a positive experience with us, and it’s great to hear that Ellie was able to help. Shuang

Oceniono na 5 z 5

Helpful and professional

Had a great experience to secure our new home. Ellie Moxon was polite, professional, helpful and explained everything very well. Thank you so much, this is going to change my family's life.

20 marca 2026
Opinia niezależna
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Odpowiedź od Yorkshire Housing

Hi Leanne, thank you so much for your 5 star review. We're really glad Ellie was able to help! Shuang

Oceniono na 1 z 5

Report a repair November 25

Report a repair November 25, 2 surveyors came to look at it, Feb 26 still no work done. Call again March 17th, to be given no update. Asked to put in a complaint, offered a £30 gift voucher for the length of time it had taken to do the repairs, I was told I could only accept the gift voucher if I withdrawn the complaint. Needless to say I did not accept thr gift voucher

17 marca 2026
Opinia niezależna
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Odpowiedź od Yorkshire Housing

Hi Mandy, we’re really sorry to hear about the experience you’ve had with the repair work. We’ve passed this on to the relevant team so they can look into it, and someone will be in touch with you soon. We hope we can get this resolved for you as soon as possible. Thanks, Shuang

Oceniono na 5 z 5

Lorna spolverato

Lorna spolverato, thank you so much for your quick and speedy and understanding of our situation, dealt with care and professionalism. Thanks again.

11 marca 2026
Opinia niezależna
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Odpowiedź od Yorkshire Housing

Hi Elizabeth, thank you for your 5 star review. We're so glad Lorna was able to help! Shuang

Oceniono na 1 z 5

Having held over £900 of my money…

Having held over £900 of my money stating I have to be a month in credit with my rent ( not mentioned on my tenancy agreement) I have had to issue court summons to receive my funds back. I have been passed from pllar to post over the last couple of months and I would definitely not recommend them to anyone. I have been a resident since 2007 but the just seem to think they can shit on us and thus time they have shit on the wrong one !!

9 marca 2026
Opinia niezależna
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Odpowiedź od Yorkshire Housing

Hi Rocky, we're really sorry to hear your experience, and we want to get this sorted for you. We can see that our team spoke with you yesterday to try and help resolve the matter, but the call was disconnected. Our team has since emailed you and asked for a bit more information so we can get this sorted as soon as possible for you. If you still feel that the issue hasn't been dealt with properly, we do have a complaints process you can go through either by calling us or by filling in a form on our website https://www.yorkshirehousing.co.uk/your-home/customer-feedback/#customerfeedbackform. I hope we’re able to resolve it soon. Thanks, Shuang

Oceniono na 5 z 5

Lorna Spolverato Was brilliant

Lorna Spolverato Was brilliant, very understanding and compassionate, professional too

9 marca 2026
Opinia niezależna
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Odpowiedź od Yorkshire Housing

Hi Amanda, thank you so much for your lovely review. We're really pleased Lorna was able to help! Shuang

Oceniono na 5 z 5

Lovley lady easy to speak to let's you…

Lovley lady easy to speak to let's you talk and she answered any questions we had

4 marca 2026
Opinia niezależna
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Odpowiedź od Yorkshire Housing

Hi Ema, thank you for your lovely review. We're glad you had a great experience with us! Shuang

Oceniono na 5 z 5

Philippa was incredibly helpful today…

Philippa was incredibly helpful today while assisting me with an ongoing issue that is still being resolved. She took the time to contact all the relevant people and was very patient and supportive throughout. Her help was very much appreciated.

6 marca 2026
Opinia niezależna
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Odpowiedź od Yorkshire Housing

Hi Mandy, thank you for the 5 star review. We're really pleased to hear Philippa help you with such patience and being so supportive. She'll be very happy to see your lovely feedback! Shuang

Oceniono na 5 z 5

5*++ for Lauren!!

I was dealt with an absolutely unbelievable woman called Lauren Middleton. She is a credit to your association and the way she dealt with me was astonishing. The efficiency, communication and all round support I’ve been given by her in such a short space of time is immense, thankyou so much for your support she’s been wonderful!! Xx

6 marca 2026
Opinia niezależna
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Odpowiedź od Yorkshire Housing

Hi Leah, thank you so much for your lovely feedback. We're chuffed to hear Lauren was able to give you such great support! Shuang

Oceniono na 5 z 5

Just wanted to thank Ellie Moxon

Just wanted to thank Ellie Moxon. She has been wonderful and very helpful. She explained everything to us thoroughly. Ellie has been a saviour for us. Thanks once again

6 marca 2026
Opinia niezależna
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Odpowiedź od Yorkshire Housing

Hi Roman, thank you for taking the time to share your positive experience with us. We're so glad Ellie was able to help! Shuang

Oceniono na 5 z 5

I found Mia and staff helpful and…

I found Mia and staff helpful and patient guiding me through all the different paperwork and questions needed to forward my housing application with success I am looking forward to becoming a tenant

23 lutego 2026
Opinia niezależna
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Odpowiedź od Yorkshire Housing

Hi Angie, thank you for your lovely feedback. We're so glad Mia and the team were able to help! Shuang

Oceniono na 5 z 5

I’d like to say a big thank you to…

I’d like to say a big thank you to Joanne, the representative who helped me get my under-sink plumbing issues sorted. She was incredibly thorough, professional, and genuinely helpful throughout the whole process, making what could have been a stressful situation feel much more manageable.

I’d also like to give a huge thanks to the plumber from Bradford who came out to fix the problem. He truly went above and beyond to make sure everything was resolved properly in my home. His hard work and dedication did not go unnoticed.

Excellent service from start to finish — much appreciated!

13 lutego 2026
Opinia niezależna
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Odpowiedź od Yorkshire Housing

Hi Caroline, thank you for taking the time to share your positive experience with us. We’re so glad Joanne and our plumber were able to get everything sorted for you! Shuang

Oceniono na 1 z 5

Can’t even pay rent on the official…

Can’t even pay rent on the official website.keeps crashing. Can’t set up a direct debit without giving info to a questionable person. Yet I’m sure I’ll be the bad guy the one in the wrong.

27 lutego 2026
Opinia niezależna
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Odpowiedź od Yorkshire Housing

Hi Pete, we'd really like to speak to you about your experience so we can look into the payment issue you've raised. I've sent through a request for more info through Trustpilot if you could please reply to that with your details so we can give you a call. Thanks, Shuang

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