Xlrentacar Recenzje 

40 € de nettoyage malgré un véhicule lavé et aspiré – Une expérience inacceptable à Split

Je souhaite partager mon expérience avec XL Rent a Car, à l'aéroport de Split en Croatie, afin que les futurs clients soient informés.

Le 4 octobre 2026, après plusieurs jours de location, nous avons pris le temps de laver notre Renault Clio au nettoyeur haute pression et d'aspirer soigneusement l'habitacle dans une station de lavage.

À la restitution, un représentant de XL Rent a Car nous a néanmoins imposé 40 € de frais de nettoyage.

J'ai immédiatement contesté cette somme. J'ai personnellement ressenti l'attitude de cet employé comme intimidante, dans un contexte particulièrement inconfortable : nous étions à l'étranger, avec une barrière linguistique et un avion à prendre.

Malgré mon refus explicite, les 40 € ont ensuite été débités de ma carte Mastercard.

J'ai adressé une réclamation écrite à XL Rent a Car. En réponse, la société m'a communiqué des photographies censées justifier cette facturation.

Or, les images montrent notamment quelques poussières sur les tapis et des marques blanchâtres sur le toit. Ces dernières sont compatibles avec des résidus de lavage. Je conteste donc fermement l'interprétation qui en est faite.

Je reconnais que le contrat prévoit des frais de nettoyage lorsque le véhicule est restitué sale. Ce que je conteste, c'est l'application de cette clause à une voiture que nous avions précisément pris soin de laver et d'aspirer.

J'ai également été très surpris que le service client me reproche de ne pas avoir prévu davantage de temps avant mon vol.

Pour moi, le sujet dépasse désormais les 40 € : il concerne la manière dont un client étranger peut être traité lorsqu'il conteste une facturation supplémentaire.

Mon conseil aux voyageurs : soyez extrêmement vigilants avec ce loueur. Photographiez votre véhicule au départ et au retour, conservez les justificatifs de lavage et surveillez les montants débités après restitution.

À ce stade, mon expérience avec XL Rent a Car est extrêmement négative et je ne recommande pas cette société.

NEVER EVER EVER BOOK WITH XL CARS IN ZADAR. If there was an option to leave a zero star rating I would. We had the very worst experience with XL Cars in Zadar.
Firstly, we had for over 1/2 hour wait while the desk dealt with an issue with another (very frustrated and unhappy) customer. By the time we were seen, all the passengers from our flight had come and gone from the other car vendors. But that was only the beginning of our problems.
The initial problem was ours, in that we had booked with my credit card and my husband was the driver. I hadn't understood the implications of this at the time of booking, as the credit card needs to be in the name of the main driver. My husband doesn't have a credit card so that is why I had booked with mine. In dealing with this, we met a person who was positively the rudest, most unhelpful person we have EVER dealt with in our lives, in any walk of life. Very long frustrating story short - we ended up having to add me as a named driver for the full duration of the trip +€140 - even though I had no drivers license with me.
We were also charged €85 for a one-way charge which was never highlighted during booking. The booking was clearly made for collection in Zadar and drop off to Split.
We were charged a €20 cleaning fee. If we chose not to pay this, we would have been charged €40 on drop off.
Eventually after getting all of that out of the way, when we were shown the car, it was absolutely filthy. There was dirt and grim throughout the car and all the seats were marked. We go zero satisfaction when we asked for a different car. They said they had none in our range and that the other cars that were in the car park were booked. We were told they could bring it to get cleaned (which was never an option because it would have needed a full valet and this was now after 5pm on a Saturday evening) or we could get our money back. They didn't care.
I cannot stress enough how atrociously rude the XL Cars representative was. A person like this should not be allowed deal with customers. XL Cars - there are better ways to deal with customers.
All in all - lots of lessons learnt.

Do not use- quite frankly staff are rude when you use them, they say you need premium insurance-you don’t. They try to charge you £25 a day we also had to pay more on top for an infant child seat which honestly probably didn’t even meet standards was old and crap- but no other options apparently. We had a minor scuff/mark when we took the car back something if I’m honest quite easily would have rubbed off and we aren’t entirely sure where it came from and that was 460 later plus they charged us to wash the car to be washed on top of that when it wasn’t even dirty. Scammers to be quite honest- go with larger companies who have better systems and you know you may be safer.

Sehr schlechte Erfahrung!
Wir hatten einen schwarzen Mini ausgeliehen, der Mietpreis war ok, aber das Auto hatte viele Kratzer und diverse unreparierte Vorschäden, die man als Leihe nicht alle erfassen kann.
Natürlich hat man bei der Abgabe des Autos einen Kratzer entdeckt und 790 Euro waren weg, obwohl der Schaden bereits an mir zugesandten Fotos bereits 2022 vorhanden war.
Als wäre das nicht genug hat man 20 Euro abgezogen, weil das Auto etwas angestaubt war ( in der Mietzeit hat es nicht geregnet) und man hätte mich über Autoreinigung bei Abgabe wohl aufgeklärt (wahrscheinlich in einem sehr leisen Nebensatz).
Nie wieder XL car rental, Finger weg!!!

They're scammers. We paid for full coverage insurance, had a scratch on our car, and reported it to the police to have proof. XL Insurance Company wouldn't accept it and kept our deposit. Don't choose them; there are many other companies that certainly don't scam people like they do, only trying to take money that isn't theirs! Furthermore, we've called them, and they ignore us and offer no help.

Accueil avec la grimace, ça commence bien (agence Dubrovnik Airport). Ma carte de crédit n'est pas prise en compte car c'est une carte de débit. OK. Nous proposons la carte de ma compagne, mais non, car les noms ne correspondent pas avec le nom sur le contrat. Il nous est demandé 100€, puis 150€ car la location dure 10 jours, pour ajouter un conducteur. Nous proposons que le contrat soit modifié au nom de ma compagne avec sa carte bleue. Non, ce n'est pas possible. Nous proposons de déposer la caution en cash, nouveau refus. De l'escroquerie pure et simple, pour faire du fric sur le dos des clients. Ah, oui , et si vous prenez le ferry il faut payer 75€ en plus...J'ai pris la location par Easy Jet qui ferait de vérifier la qualité des prestataires qu'ils choisissent de mettre en avant...

Another reviewer that would give 0 stars if possible.
Dreadful customer service. Refused to accept Amex (fine) or any debit cards as a deposit. Proceeded to use a friend’s credit card, at which point they charged us an €88 fee to add him as a named driver as they claimed the card holder must be a named driver on the car. They didn’t notify us of this until we had signed the paperwork.
The car was not ready when we arrived, despite clearly stating our arrival time, so we had to wait an hour while the car was being cleaned. When the car arrived, the staff member had left it running with the key in the ignition - we carried on our journey. The next day when we went to get in the car, the key did not work to unlock the car and it had to be unlocked manually. Later in the week, the car did not recognise that the key was present and would not start. After getting in touch with XL, they told me to replace the battery. They would not compensate me for any journey to a supermarket by taxi (we were an hour and a half walk away from the supermarket, staying up a mountain). This still would not unlock the car automatically, but at least the car started.
On returning the car, we were told everything was fine and that there was nothing to pay. We then noticed a €40 payment taken a week later. Upon querying, we were told that there is a mandatory cleaning fee in the contract - which we had not been told about. Absolute charlatans. Steer well clear.

Would give 0 but can’t. Hidden charges large deposit taken when you get the car and then charged €40 euro to have it cleaned when we returned it. We were never told about this, I have never had to pay this and have hired cars all over the world.
Let see if I get all my deposit back !!!

Wat een waardeloos bedrijf. Chagerijnig mens achter de balie. Moest nog extra bijbetalen voor een verzekering terwijl ik al een verzekering had afgesloten. Toen naar de auto en toen kregen we een lupo ipv een polo. En toen ik er wat van zei annuleert zij alles en kon ik naar mijn geld fluiten. Ik heb het via Ryanair geboekt maar ook die willen geen geld terug geven. Zijn echt oplichters!!

Auto für 8 Tage gemietet 3 x in Auto gesessen und bei Auto Angabe 40€ für innen putzen.Personal unfreundlich.Alte Auto ,kontrol Lampe brennt NIE WIEDER!!!

Arrivé à l aéroport de Split en Croatie, impossible de faire l'emprunte à 1100euros, il a fallu mettre un deuxième conducteur plus rajouter une assurance (+170euros pour une semaine). Aucune solution du vendeur pour faire l'emprunte sur plusieurs carte ou en liquide. Le plein est fait à moitié, difficile de remettre le même niveau de carburant ...
Pour l'instant, un -40 euros sur mon compte sans savoir pourquoi ...
Je ne recommande pas cette compagnie

DO NOT USE THIS COMPANY. Like previous reviews. Waited 30 minutes to get our two cars when we arrived. One had 21 scratch's or dint's on the other not much better. Only drove 17k in the vehicle which shows limited use. Was charged 40 euros for each vehicle to be cleaned. Cannot believed we was expected to clean car prior to returning or was told about this at pick up.

I give one star simply because I couldn't give zero star.
We went on a family holiday to Croatia there were 9 of us so we hired two cars, on the paperwork for the car I hired there was identified 18 scratches/dents, but I took more than 18 photos. When returning the car we waited over 45 minutes at the desk, but no body turned up to deal with us in spite of the lady in the next booth sending them a text which they did not answer.
When they eventually turned up and examined the car, they implied that a number of the scratches/dents were put there by me then charged 40€ to wash the car, the first time ever that I was charged to wash the car.
I would not recommend XLRent a Car to anyone not even my worst enemy.

Wish I had read the reviews on here first! Booked via easyJet (who have been great) this seemed too cheap, and clearly was. I informed them that I was on my way, just running a bit late at 20:08, my collection time was 20:00. When I get there I was greeted by a disinterested employee on his phone. so I joined the back of the queue, another couple behind me worked out that we were in the wrong queue and they jumped ahead. They had various issues, which resulted in queueing for about 40 minutes. Once I got to the queue (20:57) they informed me that I would now have to pay a 100 euro late collection fee. Oh I didn't need to pay that, but if I didnt I couldn't have the car.... after dealing with the agent for 10 minutes he said walk down to the car and someone will be there. Which they were, with the key. which had clearly just arrived back (again I had to pay 100 euros remember). The body panels were held on by screws, the clutch was barely a clutch anymore, and over all just a terrible car. On returning I was told to call 30 mins before arrival, which I did around 10 times. To no answer. Best bit was dropping the car off to get my 1000 euro deposit back

Do not book and use this company! We booked a car with them via Opodo company, paid and waited for two hours to be told they are not providing the promised car, offering unsuitable replacement and suggesting we travel to a distant town to have the promised vehicle later that day (sic!) When asking for our money back, the lady at the stand was utmost unprofessional and unhelpful (even closing the window in our face at one moment). When communicating with Opodo to get our money back, they used our phone to communicate with XL and after lengthy conversation made us to pay 65 euros for nothing just to get our money back in five (actually seven days) instead of waiting 30 days to have our complaint reviewed. It was a nightmare start of our holiday in Zadar, spare yourself of anything similar!

Do not use. We booked through a third party that we have used many times before with other car rental companies. We arrived at XL 3 hours after the agreed pickup time as our flight was delayed, only to be told abruptly that our car booking was cancelled. They just cancelled it without any email or phone call and tried to get us to rebook with the same car for more money, and used the reason that we were slightly late to cancel our booking without warning. We have the feeling it’s not the first time they have done this. The third party agency has promised to refund us luckily but I will never book with XL again.

Caution de 1600€ encaissée sans raison. Aucune réponse au mails et appels.
A éviter absolument

DO NOT USE THIS COMPANY - SCAMMERS! If i could rate less than 1 star, I would. Company failed to return a deposit of £750 after the car was returned on time, no damage and fully fueled. They have refused to reply to any of my emails and refuse to offer any help when I managed to get them on the phone.

**DO NOT RENT A CAR FROM HERE**

They are scammers that rip you off. They try and force you to buy 200€ insurance and also charge you 20€ for a cleaning fee.

We got a flat tyre and they charged us 300€ and told us we would get an email from the insurance company with a reimbursement. This was 3 weeks ago and we are still waiting to get our insurance money back.

I also had to hound them to get our 1050€ deposit back, to which they didn’t reply to any of my emails, calls or text messages. We have had one text back and luckily, most of our deposit. But we have had no contact regarding deductions made from the deposit or insurance that we are still waiting on.

Serious lack of professionalism and to call their communication abysmal is an understatement. Save yourself the money and the headache and do not rent from here.

Do not use!! Have failed since 15th September to provide me with an invoice and return my £750+ deposit for the car. Took £20 out of my account for the "optional" car clean which apparently is compulsory