Argumentative and Unprofessional
Re: Hatfield branch. For months when living in a property, the shower wasn't working properly due to extremely low pressures. Upon complaining, they argued with me that the previous tenants hadn't complained and that they had thick hair so there shouldn't be a problem. Months later, after contacting one of the 4 tenants who never communicated that Wright's would be showing new people around the property, I came home noticing my door (that I always locked) had been unlocked. So upon touring the students round, when showing them the bathroom, someone could have gone in my room and stolen things as I hadn't tidied or hidden anything. I felt so embarrassed at the state of my room, as I would have otherwise cleaned it. We then got an email complaining at the state of the rooms as well as the smell in the property. I emailed back saying that we couldn't wash properly, and one of my housemates was working with fibreglass and hazardous materials so needed to wash properly, but couldn't. It took weeks of complaining and my family had to call up in the end, for them to actually let the landlord know. It was constant backchat, so they didn't have to tell the landlords anything, so they could keep the landlord's custom.
Also, when we went to leave, covid had just hit, so we paid rent without any complaints, and things like, the water in the toilet that had sat there and the water changed colour slightly was picked up, and they were charging us loads for that. It was lots of small complaints, where we had left it in the state we arrived in...