The Worm that Turned Recenzje 

Odpowiedź od The Worm that Turned

3 dn. temu

Thank you for your feedback, which has been noted. Obviously we are disappointed to read your concerns about our service. It is never our intention to upset and I think if you look at it objectively again you may have misread the correspondence.
We will always try and make allowances for difficulties such as yours if notified in advance but the first we heard of your issue was after delivery, so not sure what more we could have done. We would always encourage customers to carry out basic checks before signing for goods so to hear this wasn't 'allowed' is being followed up.
In regards to the comment about your business - as you used a business email address (info@) to purchase the goods, and your business is in the same general area as ours I think the approach to open a trade account was friendly and entirely legitimate in the circumstances. We're genuinely sorry that you did not see it that way, but reserve the right to promote our business.
In regard to your final paragraph, the owners of the business have recently been away for their first holiday in 21 months and so may be catching up on correspondence.

Odpowiedź od The Worm that Turned

5 cze 2026

Thank you for your review. We’re very sorry you feel this way and it certainly has taken longer to resolve than is normal, but to remark that our customer service is ‘non-existent’ is, I believe, most unfair. We are investigating to see what has happened to your replacement but as we were only informed at 9.30 last night that the replacement clock hadn’t arrived you have not give us much opportunity to update you. Whilst I think your reluctance to send back the clock for inspection has contributed to the delay here, I will re-examine our procedures to see what can’t be improved as I can see that it has made you angry. We will update you again later today.

Odpowiedź od The Worm that Turned

14 lis 2025

Thanks Calum - our official review platform is Feefo - but it's very kind of you to take the time to add this here. Happy sowing and growing!

Odpowiedź od The Worm that Turned

22 sie 2025

Hi Bunny! Thanks for the feedback. Sorry to hear about this - can you contact our customer service address please if not already and we'll get it sorted asap for you? I suspect the mini's are just a bit stiff but we'lll check our stock to see if we find the same. Ref postage its something you can alter when you go to pay but not sneaky and there would have been a cheaper option available. Sometimes easy pay is easy miss. When we get your email we'll refund the difference and I hope this helps.

Odpowiedź od The Worm that Turned

27 maj 2025

Thank you for your review. We are very sorry you feel this way. As you know we have discussed this privately at length but as you have taken the decision to take this public then you'll understand that we need to respond:
1. We explained the reason why there were no holes in the item. This is so that customers can use alternative fixings and not have holes. This is a manufacturing decision and not related to our customer service.
2. The fixings that were unfortunately missing from your delivery were sent to you from a third party warehouse. The delay to this was unacceptable and we have apologised for this.
3. We do not lie or indeed call you a liar. We responded to your claim about paying a handyman at your choice and payment level. We reassert that these items in context are easy for any average person to put together.
4. We do not ignore your emails and to date there has been considerable correspondence and phone calls, however you will understand that this is a very busy time and we have many people in demand of our services.
5. We did not say on the phone that you could not return the items. We know that because we don't say that to anyone. I think you may have misinterpreted what someone was saying which is why we prefer to communicate by email.
6. I'm sorry you feel that this is 'overpriced rubbish' but as this is your second purchase from us and this was the smaller of 2 purchases I'm not sure why you say that.
7. We do not engage in 'misleading advertising' nor (as I suspect you mean) mislead with our product photography. Customers prefer to see items as they could be - in this instance even planted up. We explain clearly in the product specification what to expect and would urge all customers to read these sections, whoever they buy from.
8. As you should know we do not like upset customers (and your experience is NOT typical) and we made a generous goodwill gesture to you which as I understand you have rejected.
Thank you for giving us to respond. We regret you feel this way and will continue to work with you to find a solution but obviously you are upset so regrettably this may not be possible.

Odpowiedź od The Worm that Turned

21 maj 2022

Thank you for you feedback which is appreciated. You will also get the opportunity should you wish to comment on our on site feedback in due course , should you so wish.
As you know there was a cheaper postage option that you chose not to take. I’m not sure why the options confused you and have not had this comment before, but would always advise buyers to take their time when ordering. Additionally you could have ordered many other items from us and still paid the same delivery charge.
In regards to the value for money, these are high quality seeds that you have not grown yet, so am not sure how you can judge this. I appreciate there seems to be a difference between the package and our description and we will raise this with the manufacturers, as they have perhaps updated it and not advised us but am sure you can still spread over 3m if you wish. We have personally grown these seeds for many years and have never been let down by them. We have a ‘ask a question’ section on every product page that would have enabled you to enquire further about the seeds but am not sure why you assumed they were not annual, but accept that we didn’t say this at the time. Personally I think annual wildflower seeds are better as the second years on perennials are sometimes not as good. Finally I don’t think you’ll find this make of seeds is available on Amazon, but at least you can comfort yourself that you have purchased from a family owned UK retailer that pays its staff well and it’s morally due taxes. We have also, as you know, refunded your postage as a gesture of goodwill. Once again thank you for giving us the opportunity to comment.

Odpowiedź od The Worm that Turned

22 lis 2021

How kind of you to leave an unprompted review! Just so you know we use Feefo so you might get asked by them for your comments too. He is rather grand isn't he and thanks for sharing your picture on Facebook as well.

Odpowiedź od The Worm that Turned

Zaktualizowano 6 paź 2021

Thank you for taking the time to write this. Things are a little complex at the moment and we thank you for your patience.

Odpowiedź od The Worm that Turned

Zaktualizowano 12 maj 2021

Thank you for your feedback. We are obviously are sorry you feel this way and understand why. As we clarified to you in our emails 6 of the 8 cushions were not in stock but on an existing order (placed in November) and due into us on a specific date. These are shown on our website as ‘available from dd/mm/yyyy’. When people order on this basis we always email customers to confirm they have read and understood this; ‘available from’ is not the same as ‘available now’.
As you are aware there is a global pandemic at present and this combined with the impact of Brexit is causing all sorts of issues totally outside of our control. Nonetheless I accept we should have kept you informed that the 6 cushions we had on order have still not arrived and are currently lost in transit it seems. Please accept my apologies for this. The two extra cushions ordered specifically for you and the lamp you ordered were in fact despatched and according to our notes these have been received by you 10 days ago. We are chasing the missing cushions and will email you directly. You'll have to take my word for it that this is not our normal service in any way and would appreciate that once you get the missing cushions you give us another chance to show you normality.

Odpowiedź od The Worm that Turned

30 kwi 2021

Thank you for your review. As you know we are disappointed you feel this way, and understand why you are upset, however the item was returned to us in several pieces. You admit this was not in the original boxes. As the returner you are fully responsible for the return, which we clearly stated in our email to you explaining the options for return. I’m not clear why we should take the cost of this damage as we had no control over your packaging or choice of courier. If indeed you have received advice to the contrary please forward this to us. We are not a charity and also lose on this too. We have sold this item for some time and respectively disagree with your view, but thank you for giving us the opportunity to comment.

Odpowiedź od The Worm that Turned

27 kwi 2021

Thank you for taking the time to make this comment, which is much appreciated. These are challenging times for us all and I'm pleased to hear that you will use us again.