Wool & Oak Recenzje 

I read the bad reviews and my experience so far so good. Great customer support on keeping me informed. As far as the zipper issue goes, the more I work with them the easier it is to use.

I love the duffel suitcase bag I just purchased as well as my large nova roller bag. Wool & Oak’s products are very well made. However, what I did not like about the duffel suitcase was the cost. It’s smaller than the large roller bag but right around the same price point which I didn’t really like. I purchased it however because I knew the quality and functionality would be good.

After reading many reviews, I purchased the NOVA Large Duffle and the packing cubes. The bag is beautiful and exceptionally made. The packing cubes are perfect and match the lining of the bag.

My husband is absolutely thrilled with the Nova Large luggage piece we recently purchased for him as a gift. It’s stylish, functional, and carry-on travel ready, which are equally important for our travel needs. Our customer service experience was also excellent. I was hesitant to make the purchase given some older online reviews, though recent feedback gave me confidence to try. I originally had difficulty adding a discount code for an online purchase, so I reached out to customer service. They provided timely assistance with applying the code to help me complete my purchase, and the service agent followed up with me directly twice in coming days to provide updates on my order status to ensure I knew the process was proceeding. I also signed up for shipping updates through their vendor partner. I appreciated the extra touch of them staying in touch after our first contact.

I am thrilled with my Nova large bag: it's attractive, durable, lightweight, easy to shift from roller to duffel (such as when you encounter a broken escalator) and it accommodates clothing for four or five days -- though it doesn't LOOK huge. A massive key for me is that the garment bag keeps clothing (even linen-blend pants!) in excellent shape. I could not be happier with this purchase! I believe the company is improving its shipping and encourage you to buy this bag!

Updating my review. After shipment and communication challenges delayed arrival of my bag by a couple of months, it was worth the wait. I now use it for most trips of 5 days or less - sturdy, well made and good quality leather. It can hold more than an average carry on suitcase and is far more convenient. My only point of note would be to work on making it lighter so giving greater scope for air carry on.

Just got the Duffle Suitcase , already have the Nova large but. I needed a second bag and the Duffle fit the bill perfectly. I'm leaving for Germany in a week and the folks at Wool and Oak assured me it would be here in plenty of time, and it was, it arrived today 27 June. Can't thank you enough. Everything I need is set. Thanks again.
Arthur, C.

months ago I placed an order with Wool & Oak and have been extremely disappointed with the entire process. I ordered a novo bag with packing cubes, but only the cubes arrived. When complaining I was offered a replacement bag which I accepted. Despite initial and repeated assurances that my order would ship promptly, I have experienced significant delays and a lack of transparency.
After multiple follow-ups, I was informed that there were issues with the shipping provider, which I can understand to some extent. However, the lack of proactive communication and the repeated promises that my order would ship "in a few more days" have been frustrating.
I was eventually offered the option to switch to a different product that was supposedly available for immediate shipment. I confirmed my preference and received confirmation that my order had been updated, but I still have not received any shipping information.
Finally a concrete shipping day was promised. But 10 and 11 of june came and went, still no nova bag was sent.
Overall, my experience with Wool & Oak has been disappointing. The lack of concrete communication and the delays and the potential use of ai in customer service have left me feeling misled and frustrated. I hope that Wool & Oak can improve their customer service and communication processes to prevent other customers from having a similar experience. Still waiting for a shipment announcement, perhaps it will never come, but in a few weeks i will try to get my money back if there is no response from wool and oak. And please not another: your bag is getting the finishing touches and will be shipped soon.

Update 29 july.
The most amazing thing happend: i finally got my duffel!! The duffel feels sturdy and the quality good. I cant wait to use it. A big thanks to Zander from customer service for making it happen (sorry for taking you for a bot) I stand by my dissatisfaction about the communication about availability and timelines from wool and oak throughout, but it would be unfair to blame individuals in customer service which did thier best with the information available im sure. Because the product feels solid and high quality and because customer service actually was there for me in the end i change my review from one star to three. Time to test the duffel in my upcoming travels

After 12 years of the same tired duffel, I wanted to order something with the garment bag built in. After researching, I ordered the Nova Large bag, and recently their newly released dopp kit (hasn't arrived yet). I really love the bag - it's stylish, has a premium feel, and is elegantly designed for functionality. There are other bags on the market that are less expensive, but I'm glad to have spent the extra money for something that's an integral part of my frequent business travel. The customer service was also top notch. Always responsive, friendly, and willing to help. 10 stars.

The leather is gorgeous and of very high-quality, the features are amazing. The zipper was not good so I had to return the product. My return was lost, but I finally was connected to a better customer service representative and received a refund.

Recently purchased the duffle suitcase and what an amazing product. I receive so many compliments and people ask me where did I get the bag. The functionality and space for a relatively small bag is great. Easily can fit 6/7 summer outfits. Highly recommend

The purchase process was easy, confirmation was fast, shipping came as indicated. Quality of the leather and craftsmanship of the bag is excellent. I’d prefer a brass color zipper vs the silver so it matches my other Wool & Oak bags, but that’s minor. Over all a good experience and a quality travel bag.

I finally found the PERFECT leather carryon to go with my hard side carry on. It is the new duffel by Wool and Oak. I travel frequently and have been searching for the right leather carryon to accompany my hard side carry on. I purchased one *Chocolate color” a few weeks ago and once i discovered how good it really was, I purchased another “Black color” I have other leather carryon’s but the new Duffel surprised me and exceeded my expectations. While in dimensions it is a mid size bag, in use, it has more space than large leather carryon’s. There are two features that make it the PERFECT bag. One is the clam shell opening. Other similar bags have a zipper across the top, this completely opens. The second unique feature is that each side is deep with a surprising amount of space. It also has pockets inside, which if fully used might make it a challenge to close. However, the pockets on the outside are very functional and helpful for an IPad or laptop, phone etc. plus it has a luggage sleeve so that connecting it with my hard side luggage is easy. The zippers are solid and won’t come apart and it looks good. And with its size, it easily fits under an airline seat. It really is the perfect, leather carryon. Medium size in dimensions to fit under an ariline seat, very spacious interior, clam shell opening, functional outside pockets, a luggage sleeve and it looks good.

I ordered the large leather Nova bag off their initial Kickstarter campaign. Although there were delivery delays initially (it was Kickstarter after all!) and a damaged bag was initially received, the customer service was helpful, very responsive and came to the right solution. The bag itself is great, although the metal zips could be a little freeing moving. I look forward to using it more and more over the years!

Appalling lack of feedback as to when products are going to arrive. They will always answer you E Mails with vague responses and no actual details.

I am a frequent traveler and need a bag that I can take with me into the cabin of a plane. it needs to be compact, light, on wheels, and can accommodate a suit with it's normal furnishings plus some additional clothing and overnight items. The Nova large bag seemed to fit the bill. It arrived as advertised and I took it on my first across country trip. Other than for the zipper being stiff, I found it perfect for my needs. The suit was not creased and everything worked. The only item that could not fit without having to leave out something else were the shoes. But that seemed obvious from looking at how the bag worked.
I contacted customer service about the zipper as it is still somewhat stiff. They were quick to respond and advised that it would work itself out with time. i am going on an overseas trip so we will have to see it that happens.
One suggestion is that the material used for the bag should be softer to provide more flexing. That way it can be compressed more easily for an under the seat option versus an over head compartment alternative.
I am very impressed and pleased with my purchase and in particular with the customer service and the ingenuity of the bag.
Thank you.
PS let me know when you make one with a softer exterior and an easier zipper..

Customer service replied to my question within 24 hours and was super helpful. Received my large Nova bag within 2 weeks of ordering. Excellent product, excellent customer service. There have a lot of bad reviews from a year ago or so but have definitely fixed the issues and have always had top notch products

I ordered the large Nova carry-on and the packing cubes separately. I’ve not yet received either. However, for the packing cubes order, I apparently mistyped my e-mail address and, as a result, I didn’t receive my purchase confirmation. I sent a message through the website asking for confirmation of my purchase and a very kind person named Zander contacted me over the holiday weekend. He researched the problem, discovered my error, and put it all to rights very quickly. He even sent me a tracking link for the delivery. I am very pleased with the excellent care I’ve received thus far.

I placed a “pre-order” for the Nova bag and was told it would be ready to ship May 18th. To my surprise, my bag arrived at my house May 16th! I was so happy it arrived sooner than I was told. I love this bag. I ordered the large sand colored bag and it’s beautiful. The quality surpasses what I imagined. I can’t wait to use it!

I saw multiple ads for this bag and it looked so good but I was hesitant. I then inquired as I was concerned I may not get it in time for an upcoming trip. I have a nice Tumi case but it is a bit heavy and was looking for something a bit more portable as I recently had shoulder surgery and can't lift too much weight. Today I received the bag. I am over the MOON! It came faster than expected, and it is beautiful! Great quality, lighter weight than a hardshell suitcase and so perfect. Pockets for everything. And the support is off the charts. Friendly, exact and no BS. I felt valued as a customer and am elated with my bag and am happy to deal with such a great company.