Wool & Oak Recenzje 

I requested to return an expensive, unused gift — with all original tags and packaging intact — just four days past their (suspiciously short) 14-day return window. Over the course of more than four weeks, I sent multiple polite follow-ups while awaiting a decision. Responses were delayed, vague, and ultimately led to a flat refusal to accommodate the situation.

Despite marketing themselves as a brand built on craftsmanship, trust, and customer connection, Wool & Oak showed none of these values when it mattered most. They rigidly adhered to policy over basic decency, loyalty, or understanding — even when the return request was reasonable and the item was in perfect condition.

I will not be purchasing from Wool & Oak again, and I will be actively advising others to avoid them as well. When you buy from a premium brand, you expect not just a quality product, but quality service — Wool & Oak failed on the latter.

I received my Nova large in just a few days. Earlier than expected. I live in Los Angeles area. Customer service has been excellent The duffle is great for a short trip where i need a suit or sport coat. If I pack carefully the suit I pack does not wrinkle. That is such a game changer for me so I don’t have to check a bag on a short trip even if I need to bring a suit. I get the comments about the zippers, but they are clearly quality workmanship and the zippers are ok and likely to get bigger over time the more they are used . I give great kudos for the design especially by incorporating the roller wheels. No other duffle that held a suit had wheels. I think the wheel design makes the zip up a little awkward at first , but it seems well worth it to get the positive features( carry on, holds suit, has wheels and enough rooms for 2-3 days of clothes, looks good).
I highly recommend this item Nova Large duffle bag and the customer service of Wool & Oak based on my experience. Look forward to using it long term

I had an issue with a promo code not working correctly. The team at Wool & Oak, especially Zander, were so amazing!! He was so kind and helpful. He was able to promptly respond and sort the issue out successfully. He walked me through the purchase process and followed up afterwards until my product arrived. I've never had such a quick and helpful experience!! Thanks Wool & Oak!!!

I purchased the leather Nova bag, hoping it would help with business trips where I needed multiple shirts and jackets. The product came on time and I was happy with the delivery. Suits fit in the garment holder perfectly and I love that it was a duffle that also rolled. Took it on three trips and it worked very well.

On the third trip, I had a problem with the telescoping handle that prevented it from closing completely. I wrote to the company and a couple of mails later I had a new bag. I was just looking to repair it but they went the extra mile to make it work for me.

Highly recommend them and couldn't be happier.

I have purchased the sling bag and nova large with the compression cube set a while back, originally backed it over the kickstarter campaign.

Ever since, these two travel items accompany my every trip, especially short weekend trips to foreign cities. I have not had any problems with neither of the products, nevertheless, I have been in contact with the customer support a few times and every time my expectations were exceeded!

Keep up the good work!

Purchased this fall off 2024. Previously used a Briggs and Riley duffle suitor and lived the idea of covering to a roller especially for boarding and times when I'm wearing a suit and don't want to wrinkle or stress the material. Feature-wise it checks the boxes. Drawbacks that make it annoying- the suit compartment is tight, while the neck is bigger than my b&r I cannot fit as many suits and shirts (Max probably 2 in w&o with shirts, I can go higher in b&r). My biggest issue are all the zippers to close the main compartment. 3 is too much especially since the top zipper requires lining up the ends. B&r engineered with one zipper to release the major compartment, and w&o requires 3. This makes it difficult to open and close quickly. Additionally if you open the entire compartment will flop open since the structure can only be opened wide by opening all 3.

I purchased a big Wool & Oak bag last summer so I could pack my dress, shoes and other important items for weddings, including our own daughter's wedding! I wanted a bag that would not wrinkle my dress and I could carry on. Did not want these items to get lost! The bag is great and fits perfectly in the overhead bin. The leather of the bag has softened over time so the zipper is now much easier to use. It was a little tough at first but worth the patience to close it properly. It also fits my laptop and work related items nicely. Best feature? It is a roller bag. I love it and now I am waiting for a small one to take to Europe. Customer service has been very responsive and I am told more small ones are in production.

I began following Wool & Oak as they were seeking funders for the Nova because the idea of producing a bag with the Nova profile was intriguing. I ordered the first Nova Large, loved it and travel almost everywhere with it; I bought a second one for my son; I showed my bag to a friend and bought one for him too; and then another mutual friend saw ours and...I bought him one also.
The concept is excellent; the execution is perfect and it makes life so much easier travelling with one bag which contains a suit (or two), enough clothes for a long weekend, a separate shoe compartment and all this on wheels, in a size that is allowed on board. Not much more to say than we'll done and thank you to the clever people at Wool & Oak.

Ordering was easy, the item, Nova large in brown leather, shipped quickly and the quality of the bag is evident. The zippers are not stiff and unyielding. I’m looking forward to using it for many years.

My experience with Wool & Oak was excellent.
The bag I ordered arrived promptly, and it was exactly as advertised on their website.
I rate the bag itself as 4 out of 5, as the shoe compartment needs a rethink - if the bag is full of clothes, the shoe compartment doesn't extend properly due to items in the main body of the bag.
The bag itself is of very high quality and worth every penny ( or dime for my American friends)!
Order with confidence, you will not regret!

The Wool & Oak team started my experience off on the wrong foot, but by the end the customer service team has resolved all issues and ensured I was taken care of. The Large Nova bag itself is an amazingly designed product for short business trips that require a garment bag integration. The 3rd Party logistics firm failed to make an adjustment to supplier knowing about a postal strike. W&O received this feedback well. After receiving the first bag with a defective wheel, the W&O team addressed the issue by simply replacing the entire bag. I look forward to using it often on my 2-4 day business hauls.

Absolutely stunning bag!! And indeed really practical for various uses. Also received great support from the team (importing to where I live is not easy, but we managed) 👍

I love the form and function of my Nova large bag. It looks great-I got a couple of compliments on it- fit easily in the overhead and gave me a place to put my suit on 2 weekend trips 1 for a wedding one for a funeral. I bought one for my better half and recommended to several friends

Total scam, stay away! I bought the duffle and within the first trip the zippers broke and the wheels fell apart. The quality is horrendous and the marketing a bait and switch. 14 day return policy over the long holiday period a joke!

I recently ordered the large Nova bag from Wool & Oak and I could not be happier with my purchase. I used it to travel to NYC and had to walk around up and down the city with it and it was easy and convenient to carry around. The quality build is top notch. Only complaint l had was that it would not fit in the carry on compartment in the plane and I had to check in the bag.

This is by far one of the absolute best and highest quality wheeled duffles available. The quality is totally unmatched.

There are cheaper alternatives available but after putting in a vast amount of research, I found this bag exceeds my requirements and expectations.

Also, per many of the negative reviews, there seems to be some major past supply chain / customer support issues especially outside of the states. I can attest that my experience (US) has been the complete opposite.
For example, I did not like the color of my original order and contacted customer support for an exchange. Once approved and they had the initial bag in hand, I had my replacement (chocolate) within 5 working days. I was kept abreast of the return/exchange status via email and txt message thus I was kept abreast of the status at all times.

The only issue I noted is that the website pictures of the Chocolate Nova Large has brown wheels (which I do not care for); the current version has black wheels, thus the newer version is a total win for me.

As for travel experience, I've yet to take a trip but will do so soon. As of date, I have completed several preliminary packings and can easily pack 5-7 days worth of clothing without a hitch.

I really wish the bag came with a few packing cubes to assist in organizing. Also including a small lock would be a nice touch.
W&O use to make a leather knapsack, I wish they would bring it back into production as it would compliment this bag exceptionally well.

I feel this is a very solid investment and I believe it will last a lifetime. Trust me, once you get your hands on one, you will not let go!

Hope this helps!

After dragging a duffle through the airport on our last trip I scoured the internet for the best “wheeled” duffle. And the Wool and Oak Nova did not disappoint. Quality leather, convertible to lay flat, easy to pack with multiple pockets! Highly recommend it! OMG Just flew with this. Waiting in line to board flight, no less than 6 people including flight attendant wanted to know all about it! Actually several went on line immediately to check it out!

Just want to preface this review with it being 1000% a real review, no bs games gimmicks what so ever… transparency is key

I was so hesitant on buying this bag due to reviews of people not getting their bags for months, I decided to email them since the chocolate large bag was in stock it said… I got a reply email back promptly and they said it was indeed ready to be shipped in early December !

I ordered and it was a 6 day ordeal which turned into 4 days, 2 days processing then I got my email that it shipped, 4 day window of shipping which wound up delivering early in just two days!

On to the bag… the zippers were a bit rough however did break in. I did have one little issue with zipper and the communication was unreal between Their customer service/April I believe her name was which led into Jonathan Weber CEO emailing me and making things right, expeditiously

I write all of this as a business owner to say, for me, the customer service was amazing and I’d really give them an opportunity! Not to mention, the bag has been amazing for me and the cubes

The Large Nova I was able to pack out with 3xxl hoodie/jackets in the garment section, pair of size 12 loafer, toiletry bag then a ton of clothes in the cubes… it’s unreal what you can fit in this bag, yes the zippers are a little rough but get better with time and use. Just as a tip if you have a 16” MacBook Pro put it in the front pocket prior to loading it up

I’ve retired my Gucci/LV duffles because of the utility of this bag (and it’s also beautiful in the leather)… now no more pinched nerves with 20-30-40 lb bags around my neck carrying it on trips, the wheeling aspect is a game changer for me
The packing cubes are amazing, first time ever using them and it’s unreal how much you can fit in them

Do yourself a favor and get the bag and put some trust in them. I really hope they can fulfill it as fast and flawless as I’ve had with them and all of you can get to enjoy such an amazing product

Bit of a tricky shipment but finally got it and it is absolutely fantastic! - large nova bag