Woodford Car Hire Recenzje 

Woodford Super Cover falls away if they allege negligence
• I entered into an agreement for car rental with Woodford, and included their
product, Super Cover, in terms of which my liability would be limited to R5000 per incident.
I was in a small accident where I reversed into a small, black tar fence pole in the dark which was not visible on the on board camera or when I looked over my shoulder.
• Woodford refused to now honour this agreement for Super cover on the basis of negligence on my side, a decision come to purely from the fact that there was no 3rd party involved and deducted an amount of around R11400 of my credit card.
• I pointed out to them that I was not negligent and that in
order to successfully decline the cover based on any form of alleged negligence they would have to prove that there was indeed such negligence present as required in terms of the South-African law
• They seem to argue that based on the fact that
there was no other party involved there is automatic negligence, despite their contract specifically acknowledging that an accident with an object would be covered, unless negligence was present. Again, as per my argument – negligence cannot be assumed and must be proven.
Nowhere in their contract do they state that if a third party is not involved this cover will fall away.
• In the emails sent by a manager of their company it seems as if they are of the ill-considered view that the mere fact that there was no third party involved is sufficient proof of negligence to disallow a
claim. They seem to believe that this is a matter of law and that there is no actual requirement to prove negligence.

I have had multiple conversations with various people and managers at Woodford that have no knowledge to discuss the terms of their agreement but still won't put me in contact with someone who does or their legal people.

After multiple fruitless attempts to resolve I have now gone to the industry Ombudsman

Update to complaint here above:
Abigail Mentor requested that I send an email to the starred out address here above. I rep**** privately to ask for the address unstarred. This has not been sent to me - I see that this has happened in the past with other complaints.

I have again asked that my complaint be sent to legal. The manager involved agreed to do so as soon as I provide them with the contact details of the third party. This after they declined my claim because there was no third party! Still waiting for a response on this.

I sent an email to the CEO of the company - still waiting to see if anything will come from this.

There is a slide pack of a presentation that Woodford did floating around on the internet proudly proclaiming that they take complaints on Hello Peter very seriously and that this is one of the methods they use to gauge customer happiness.
So far this has not proven to be true.

We called their emergency line when we experienced the car making dreadful noises in Kruger National Park. We stopped at a rest camp and called the emergency line. They said they would return my call, we called them numerous times in 2 hours to be told that we would have to pay 25000Rand to have car towed, plus drop off fees for another car to be delivered and repair bill even though we took out their insurance! What a scam, you don’t want to be stranded in Kruger where you cannot get out of a vehicle and sketchy cell service. Got a bill for admin fees and we were twice charged, took 2 weeks to get refunded. BEWARE… TERRIBLE EXPERIENCE

We (two adults and three children) rented a Mercedes Vito from Woodford in South Africa, Johannesburg by booking, which unfortunately caused several tire damages. The vehicle was not drivable with the tires and the aluminum rims in South Africa or completely incorrectly matured and absolutely unfit for the road conditions in South Africa.
There was no support from Woodford during the flat tire. We had to organize everything ourselves.
The only solution that Woodford offered us after the 2nd damage is to replace the vehicle. We paid any invoice immediately on site. This replacement vehicle was also a Mercedes Vito with completely different rims and tires. (Absolutely right for Süfafrika)
Such poor customer service frustrates us incredibly. It is sad that we lost at least four days from our dream trip and shocking how grossly negligent (wheel equipment and repair) one provides a defective vehicle to a customer with three children in the car and doesn't help in the event of damage. An incredibly dangerous constellation. We have been waiting for our damage costs for over five weeks (despite fully comprehensive insurance). These amount to well over€ 3500

Cette entreprise prélève sans raison, ni facture, des sommes sur la carte de crédit, en plus de la caution non rendue, et refuse de fournir les justificatifs demandés.

I had a very easy and convinient experience. The booking process was quick. Woodford team was very helpful in assisting us with collection and attending to our preferences.. Thank you Woodford.

Waited 2,5 months and still no refund of my deposit, I have called 8 times and emailed them on several occasions.

PLEASE PEOPLE DON'T USE THIS COMPANY.THE CHARGES THEY PILE ON YOU WHEN U RETURN THEIR CAR ARE TOTALLY UNREASONABLE..THEY ARE COMPLETELY CHEATS WILL NEVER REFER ANYONE TO THEM.

Woodford is run and managed by a lot of dishonest, cheating, fraudulent people. Their employees are rude, untrained and completely clueless.

They have charged me ludicrous amounts for refueling a vehicle and have charged me unwarranted expenses.

To date; and even thought I have returned the car more than a month ago, I have still not received my deposit despite having to ask them for it multiple times.

Do NOT use this business. Bunch of scams.

Directly fined by a mistake not made by purpose (entering Swaziland for the first time). Our telephone cable taken out the car when we returned it and saying it was never there. Misleading texts about refueling the car by returning it. Never Woodford again!!

Being a loyal client of Woodfords for many, many years, my last experience is nothing short of dissatisfaction.
I hired a Cherry Tiggo 4 vehicle in March 2024 for 16days. On collection I received the keys to the vehicle from Dinolan who assured me that I don't have to do the usual routine inspection as all defects/damage are recorded on the computer. On my return I was shown a small
chip measuring approximately 5mm on the windscreen. In all honesty I was not aware that the chip was either present or caused during my extremely careful driving.
Be that as it may, my bank account was debited with an astronomical R5922.50 for repairs to a "minute" chip. This a totally unacceptable. This sounds like the cost of a 'new' windscreen!
I would've paid far cheaper if I had it repaired by a
reputable glass fitter as PG Glass.
This situation leaves our company with no option but to rather engage with another car hire company from here onwards!

This is the most dishonest business I have ever dealt with. The front desk makes promises which management will not honour. They also twice before taking the vehicle confirmed that it had Apple play which was not the case

Tout se passit bien jusqu'au moment de rendre la voiture. À priori quelques petites rayures provoquées par un car wash trop zélé. Je pensais que ma caution de 5000 Rand serait prélevée. Mais non, Woodford a décidé sans mon autorisation de prélever 15000 Rand directement sur ma carte de crédit. J'ai heureusement fait opposition et attend maintenant la suite avec angoisse.
Évitez ces voleurs de la pire espèce

Super service both on pick up and delivery

Operating fraudulently by doubling charging people now even when you have proof you did pay them and currently not owing, to make it worse there’s no communication sent or even invoices showing what you are being charged for they are taking advantage of having access to your bank details. I have called them a thousand times and no one can tell me why I was debited R11335.00 and still have not received a refund even now.

Hello, I am writing to you because I don’t understand where else to turn. I found myself in this situation: after I returned the car to the Woodford company (Cape Town Airport) at the employee gave me his WhatsApp number +27 82 474 5463 and later asked me to pay for the body part that was damaged in my possession as much as possible rather according to his details. When I asked why it was impossible to take money from the deposit, he replied that first he would pay for the damage to the car, and then return the deposit (check screenshots). After 2 months, your company began debiting money from my card. When asked “why” - they answer for damage to the car. I have already paid this amount to the employee from the screenshots. This email is completely ignoring me capetown @woodford.co.za . I am forced to launch this mass mailing, please help, return my 2462 zar to me and stop debiting money from the card, sort it out yourself with your employee.

I paid R1740 to Woodford when I booked the car. When I picked up the car I paid R5000 and a few days after giving it back Woodford took R 2200 out of my account. Up to now I havent received my pay back. So I paid R8940 to use a car for two days and travel more or less 1000km.

At this point they are keeping roughly R15000 from me, the haven't payed the deposit back and deducted (without any explanation) R5400 from my bank accound. The customer service seems to be a bot and doesn't answer questions. I am seeking legal support at this point. NEVER RENT A CAR HERE

Where is my deposit refund? 7 weeks later and 3 emails withs customer service and still nothing. You owe me R5,394.
Previously a really good company that I have recommended so many times but no more.
A good company thats gone wrong since the Enterprise partnership.

I don't actually know what has happened here with Woodford Car Hire at Cape Town International Airport. I used Booking.com and booked a rental.

The rental term was from 27 March - 4 April. I paid R6300 via booking.com on 27th March, and collected my vehicle. Then on the 4th of April I went into the store and extended my rental for 2 days. The sales agent at Woodford then charged me R7 253.35 for the full term with the extension instead of just for the extra 2 days. When I queried the amount I was told I will be refunded in full R6300.

Woodford have since paid me back a deposit of R3 425, from the R7 253.35 and they stated that they have released the full R6300 back to me. Its now 1 month later and nothing.

Terrible communication between Woodford and myself have ensued over the last few days. I have to now highlight this with booking.com and my bank.

Terrible experience. I do not recomend unlesd you want money taken from you and you want ti struggle endlessly.

Gives Cape Town tourism a bad name and also the industry as a whole

It has been 20 working days since I returned the car in perfect order and still no deposit has been returned. They acknowledge that there is a refund due. Shady, vague reasons as to why nothing has been paid yet. BE VERY CAREFUL! DO NOT USE. The negative reviews all over the place are true