Woodford Car Hire Recenzje 

From the front desk at OR Tambo Airport, to an upgrade, to returning the vehicle to 'Jospeh' who was so helpful and friendly, we had an excellent experience. Highly recommend.

Over the past decade I've rented from Woodford and it's partners Alamo, National and Enterprise around the world but very often at the OR Tambo station at Johannesburg International Airport.

This rental was the last. As a loyal customer for many years, the agent re-iterated they are not loyal or helpful and do not value my loyalty.

I needed to extend the vehicle for 11 days as my travel plans had changed. I was 2,5 hours away from the station and called them to ask to extend. It took so many calls to their central number and eventually was told to speak to the OR Tambo station directly.

The agent assisting me was adamant they would not extend and want me to return the vehicle. They would then "allow" me to rent a vehicle again upon paying another deposit. She offered me a super high rate for extending the vehicle. After a very long conversation where I explained if they wanted the rental to be closed, it would leave me free and able to rent from any other company offering the best rate. During this conversation, the agent also lied and said they needed to see the car as I had had it for 67 days which was blatantly false as they has swapped the car out a few days prior (also showing on her system and my documentation).

I was frustrated because this was the first time, I asked for something like an extension or any other change, however, during past rentals from this station, I've had many issues.

1. This rental. Half way through the rental, they called me and told me the car they issued me would need to be exchange because of some issue on their side. - I obliged and assisted them with swapping the car out.

2. Picking up a bakkie (pick-up truck) with canopy but they only had one with no canopy. Later in the rental they told me I could swap it out but then I got a Toyota Corolla Quest car.

3. When swapping out vehicles on their request, I've had to wait 2 hours whilst someone prepared the car by refueling etc because they didn't prepare the vehicle for the time we all agreed.

4. When picking up this rental, the agent made such a mess of the check-in procedure telling me the whole time I have zero cover basically explaining I would have to buy them a new car if anything happened to my rental. Side Note, I rent about 30 cars per year and have done so for the past 25 years. Luckily I know how rental car insurance works.

5. Trying to get hold of anyone telephonically takes hours of repeated phone calls.

When I returned this rental, I walked over to Avis and was helped in a few minutes. Even extending was a breeze. Such a refreshing experience after having to deal with Woodford/Alamo/Enterprise/National.

I've just booked another rental, and now ensure I take these companies out of the search when booking, for me, or my employees.

Avoid where possible

I would like to commend Woodford Car Rental at Cape Town International Airport on their employee Richard. He was so professional and helpful today in sorting out an issue for me. He is a real asset to your company.

I rented a car from Woodford in Rosebank the staff and branch manager were fantastic they don’t deserve to work with this company, I returned the car in January but they are not returning my deposit back they lied that they have returned it.I will never rent from them again

Very convenient and wonderful people to work with. Rinae, Angie, and Xolisa were super helpful and informative.

Heads up to anyone renting from Woodford! Even when you pay extra for their "Zero Excess/Full Cover" protection, they'll still charge you a "claim handling fee" (R575) if there's any damage.
Your not told that this fee isn't excluded from the "Full Cover" when you book. Despite multiple emails explaining that "Full Cover" should mean exactly that - FULL coverage with no additional charges - they hide behind fine print. Their "Zero Excess" marketing is misleading at best. Just be aware before you book with them and check ALL the fine print!

Professional Services as usual by Rinae in century city brunch,professional with the best sense of humor,I referred my colleague/friend today and their feedback was excellent' she went to an extend of buying them Coffee which they truly appreciate 'Woodford you have hired a sales Guru right here, such level of service are not easy to find in this time and age, thank you century city's will continue to spread the word

Odwa Skalk
Angie vukuthu
We’re nothing but a pleasure to work with.
Coming from the states navigating the region and the car hire was made so easy with them, open WhatsApp chats made the process a breeze.
Additionally I forgot a few high value items in the vehicle which they got returned to me extremely prominently.
They had good energy and really are an asset to the company! Go Woodford.

Simply top experience
Fantastic staff professional and kind
Super transparent conditions no hidden surcharges
Brand new car

We rented a car at OR Tambo on Thursday 27 March and return the car on Monday 31 March.

We were told that the holding deposit will take 14 working days to be released. On 16 April my husband followed up with Ortia, and she said she spoke to Standard bank and the deposit has not been released. My husband ask for feedback, and till today have not received any.

He works at Airlink, and refer a good number of passengers to you, however, from now on no recommendations will be made and if asked, this event will be mentioned.

Shocking service!!!!!!!

Automiete am Airport in Johannesburg (5 Tage) und Folgemiete in Kapstadt (13 Tage).
Einen Tag nach Übernahme wurde per SMS und mail eine zusätzliche Kaution gefordert, habe ich abgelehnt.
Bei der Rückgabe in Johannesburg war "alles ok". Bei der neuen Miete in Kapstadt wurde der Wagen zurückgehalten. Begründung: Der Tank sei leer (Betankung konnte ich mit der Kreditkartenabrechnung beweisen) und das Auto sei zu spät abgeben worden und somit ein Extra - Tag fällig. Ich wurde über eine Stunde an Schalter in Kapstadt zurückgehalten und langes hin und her am Tel. mit dem "Management".
War peinlich und habe mein Dinner verpasst wegen ca 35.- €.
Zudem waren die Reifen am zweiten Fahrzeug abgelaufen und das Schloss am Canopy defekt.
Auf meine Beanstandungen per mail an drei verschiedene Adressen wurde nie reagiert.

Staff were great at car hire but every time we try them there is always a problem with refunds, there was an obvious double booking on the system, I was charged twice , multiple emails they promised me a refund , 3 weeks later - none!! My friend had a similar problem he eventually gave up and has not received his refund deposit
REFUNDS ARE YOUR REPUTATION-THIS SHOULD BE YOUR MOST AVAILABLE AND EFFICIENT DEPT!!

Awful experience. We have tried to reach the Cape Town Airport office (by regular phone and What’s App for 4 hours) and no answer although the answering machine does say ‘Your call is important to us, please hold!’ Since this morning FOUR different admin assistant, all confused, still cannot sort out a VERY simple request, that is simply extend our rental agreement by five days in spite of the fact 5hat one of them provided me with a quote and promised a copy of the agreement within minutes! Nothing after 10 hours!

Thanks to Busi and her boss, Desagan, and, not forgetting SB on the forecourt for a hassle-free car hire on our recent trip to KZN. The three of them went the extra mile (excuse the pun) to make sure we had a vehicle that best suited our needs and worked well within our budget.
It is evident that this small team strive relentlessly for customer satisfaction.
We returned our Toyota Starlet this week without issue (just waiting for our deposit to be returned) and plan to hire another vehicle via Woodford when we return on April 24th. Busi, SB and Desagan - you have been warned!
The only point where we feel Woodford could improve is being available for contact via WhatsApp for international customers such as ourselves.
Hopefully see you guys in just over two weeks' time.
Garry Marshall and Angela Peat.

INCOMPETENCE AND LACK OF CUSTOMER CARE

We hired a Toyota Corolla Cross car 2 weeks ago from the Enterprise and Woodford Umhlanga Branch, who together with the King Shaka International Airport Branch messed so much up.

Despite numerous follow ups over the last 2 weeks, Woodford has still not solved our issue.

Enterprise and Woodford made the following errors:
* They did not have our requested vehicle ready, and the Umhlanga office was closed when we arrived at the 17h44, despite us being told by their King Shaka employee that they would be open until 18h00.
* ⁠As such, they made us go to King Shaka to collect the vehicle, and only when we insisted that we needed to be picked up, did someone come collect us.
* ⁠It cost us an extra hour.
* ⁠Then they did not provide the unlimited kilometres change we requested, despite this being a service they offer and advertise, claiming the system was not allowing them, and the manager was not present.
* ⁠So, we requested the manager to contact us the following morning to resolve this as a matter of priority, and instructions were placed on their system to that effect. The manager never called, and we had to phone them the following morning.
* ⁠They keep avoiding resolving the issue, and after 3 requests, their 'Customer Care Manager' has still not bothered to call us back to resolve the matter. They are clearly not serious about customer care, and client satisfaction.

The branch manager promised to provide a R300 refund to apologize, but 5 days later this has not been done.

Smangele Mbhele, the "Customer Care Manager", is useless and non-responsive.

I am totally dissappointed with the service. I hired the car on the 23.03.2025 until the 31.03.2025. I booked through booking.com. At the airport I was informed that I just needed to call on the 31.03.2025 to extend my rental until the 06.05.2025 this would be a simple call and the car would be extended. On the 31.03.2025 I called, sent emails and also tried the emergency number without any luck. I called for at least 3 days, No one called me back. I had to keep trying. I was then todl I had to bring the car immediatly as they could not rent the car for longer then 30 days. There was a license disc on the car which needed to be done by the 08.04.2025, so this was not the issue. I think that your staff need to be trained better, they lack knowlege, experience and have therefore destroyed my trust and faith in Woodford. I have been booking with you for the last two years and I never had such a bad experience.

I finally took the car back on the 03.04.2025.
I was left in the dark which is not good customer service.

I would like to know how are you going to compensate me for running around to bring the car back to the airport and going to another rental company at the airport where I rented another car for the duration of my stay in South Africa until the 06.05.2025. My time is precious and I had no time for this. The constent calling to your company and no one comes back to you. Just emails saying bring the car back. DISASTER

This relates to the Richards Bay branch. Staff were polite. My complaints relate to the billing process. (1) rental deposit was actually taken from my account - not ring-fenced as is normally the case. Return of the deposit post-rental took in excess of two weeks. (2) my rental extension was changed from a mileage of 100 km/day to unlimited mileage with my attention not being drawn to this. The result was that the rental cost per week doubled. Due to "Company Policy" no refund was offered for this error.
I shall not be using Woodford again.

When I collected the car I noticed several scratches on the car and asked the agent to inspect the car before I leave, he informed me that they won’t do an inspection but will send me a report via email. I had to call them several times and finally got some report. When I returned the car, the first thing they did was an inspection of the car and claimed that I caused some damage to the car. They withheld my deposit for several weeks, in addition to deposit, charges for alleged damages. They charged R500 for damage handling fee, and claimed that it was waived as a “goodwill” gesture, which didn’t happened……Insist on an inspection of the vehicle upon collection

The car’s condition was completely unacceptable — the wheels were neither balanced nor aligned, making it unsafe to drive. Once the speed exceeded 70 km/h, the vehicle began veering dangerously off course, rendering highway travel impossible. Customer service was nonexistent, with no attempt to apologise, address or compensate for this clear breach of contract. Avoid this company at all costs; it is poorly managed and appears to operate with highly questionable business ethics.

Be very careful, they have illegally charged my credit card SIX MONTHS later without my consent, they store your details and charge you later