Wilkinson Cameras Recenzje 

543
Wynik TrustScore: 4.5 na 5

4,5

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Always have good experience with wilkinson cameras, I ordered camera and a clean kit but I ordered wrong kit for my camera, they called me straight away to say I have paid for wrong one and they can s... Zobacz więcej

Oceniono na 5 z 5

I was given a gift voucher for Wilkinsons however, I had forgotten about it until I received a reminder that it was due to expire shortly. I contacted Wilkinsons, and they kindly extended the expiry d... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Do not order. Extremely disappointed with the service I ordered a camera for next day delivery on the 3rd at 3pm as per their website it would have then dispatched on the 4th and received on the 5th.... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I enquired about a camera yesterday and the response was efficient and extremely helpful. I was put in touch with Alex R and he made my experience effortless. This is the first time buying from Wilkin... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Zakład fotograficzny
  2. Sklep z lornetkami
  3. Wywoływanie zdjęć

Informacje przekazane przez różne źródła zewnętrzne

Your knowledgeable friends in photography since 1986. Wilkinson Cameras is an award-winning, independent photography and sports optics specialist retailer with 9 high street stores across the North West of England and online shopping and advice at www.wilkinson.co.uk Wilkinson Cameras stock a full range of photographic and video equipment and sports optics as well as relevant accessories such as tripods, camera bags, memory cards, microphones and more. All Wilkinson Cameras stock is genuine UK stock (no grey imports) and we are Canon Pro Partners, Nikon Pro Centres, Panasonic Lumix G Premier Dealers, Manfrotto Premium Dealers to name but a few.


Dane kontaktowe

4,5

Doskonała

Wynik TrustScore: 4.5 na 5

543 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 66% z negatywnych recenzji

Zwykle odpowiada w ciągu 2 tygodni

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,5

Wszystkie recenzje

(543)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 33

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

I purchased a second hand

I purchased a second hand, grade E, GX7 just before heading off on 6 month travels. Unfortunately one of the dials was broken on receiving the camera, I made do with changing the settings around in the mean time. Once back in the UK, Graham at Wilkinson Cameras helped get the camera repaired under it's warranty. It took around a month to fix, but this was explained to me that it was due to a shortage in the part. Overall very happy with my experience of Wilkinson Cameras. Would definitely use them again.

21 lipca 2023
Opinia niezależna
Oceniono na 1 z 5

I didn't receive it

I didn't receive it. I paid extra for next day delivery. I needed the product for a job the next day. I want refund on the extra postage paid. I'll order from Amazon next time.

Parcel No. 1550 5470 070 792 Q

14 lipca 2023
Opinia niezależna
Logo Wilkinson Cameras

Odpowiedź od Wilkinson Cameras

Update 11:20am 17/07/23

Hi Mark,

Thank you for providing your tracking number. You placed an order choosing next working day delivery, which meant delivery on Friday 14th July.
We dispatched the parcel with DPD on Thursday 13th and this was marked as "out for delivery" with SMS updates sent by text message on Friday 14th as planned.

When you contacted us via Live Help on Friday asking if you could meet the driver on the way to you we politely explained that this was not possible. Upon checking the tracking, we clarified that the parcel was shown as being delayed and advised that it could come any time that day until 6pm. We also said that if it didn't arrive in time then to get back in touch and we would refund the postage charge.

Checking the tracking we can see that DPD attempted to deliver on Friday, but looking into the GPS co-ordinates of the attempt, it looks like they were in the wrong location.

Your parcel is out for delivery again today (the next working day) and it scheduled for between 15.25 and 16.25. As promised, your delivery charge has been refunded. We have taken on the instructions you provided over the phone a few moments ago and have given these to DPD to make it easier for them to find your property.

We hope you will realise that we have done everything we can in this instance and that an issue with DPD is beyond our control. I would ask that given our fast dispatch and quick replies to emails and Live Help and our support throughout the delivery issue that you would consider amending your review accordingly.

It is also worth noting that we do list the couriers we use on our Delivery Information page: https://www.wilkinson.co.uk/delivery-information - we do have some customers who contact us to ask for a specific courier, for example if they have had issues with a courier service in the past. We will always take these requests into account when selecting a courier. We chose DPD as they are usually extremely reliable.

If you do wish to purchase the item elsewhere, then please let us know ASAP as we can simply cancel the delivery and have it returned to us. Once the return has been confirmed you will be refunded in full.

Regards,
Alex | Wilkinson Cameras



Hi Mark,

We've sent an email via Trustpilot to ask you to confirm your order number or other identifying information so we can look into your order. Once we have verified that you have placed a genuine order with us we'll be able to look into your complaint and respond accordingly.

Regards,
Wilkinson Cameras

(Edited 9.21am 17/07/23 to correct a spelling mistake).

Oceniono na 5 z 5

Great sales team

Great sales team, answered all my questions very quickly and kept me informed of my purchase which arrived as stated.....wouldnt hesitate to recommend them to friends/family

4 lipca 2023
Opinia niezależna
Oceniono na 5 z 5

Burnley sensor cleaning

It was nice to visit a high street store (Burnley) and find knowledgeable friendly camera people.. I took 4 camera bodies in for sensor clean . They did a better than expected job as two of them where as bad as I have ever seen

3 czerwca 2023
Opinia niezależna
Oceniono na 5 z 5

First class service

Went into Wilkinson’s Preston shop to look at a new LUMIX FZ2000 but saw a secondhand camera for sale. The camera was in excellent condition at a very fair price. When I got home I purchased the camera on line. Delivery was very fast so I was very pleased.

26 maja 2023
Opinia niezależna
Oceniono na 5 z 5

It's five stars from me

I have bought my last 5 cameras from Wilkinsons in Burnley. They have always given helpful and honest advice, without being over pushy to sell. I did have one that I was not satified with and they quickly sent it back to Canon for re-calibrating, and it was back within a week, sorted. I can highly recommend Wilkinsons.

28 kwietnia 2023
Opinia niezależna
Logo Wilkinson Cameras

Odpowiedź od Wilkinson Cameras

Hi Graham,

Thank you so much for your lovely feedback and for being such a loyal customer. We hope to see you again very soon!

Regards,
Wilkinson Cameras

Oceniono na 5 z 5

Wilkinsons had the products in stock.

The lens I chose was in stock and was kept updated on delivery. Wilkinson so good I ended up purchasing a teleconverter a couple of days later for my new lens.

I shall definitely be returning to shop with you again online or in Southport branch.

Regards

Tim Rigby

24 kwietnia 2023
Opinia niezależna
Oceniono na 5 z 5

Definite 5-star experience

My purchases arrived on time (early, in fact), well packaged and as described. Free delivery kicked in at a lower threshold than many other retailers too, so 5 stars all day long.

25 kwietnia 2023
Opinia niezależna
Oceniono na 5 z 5

Brilliant customer service

My payment was struggling to go through on the website and the staff were really helpful, on emails and telephone, in the end they managed to sort a PayPal invoice and my order arrived the next day. Brilliant service, thank you 😊

18 kwietnia 2023
Opinia niezależna

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