Wickes - Derby Recenzje 171

Wynik TrustScore: 4.5 na 5

4,5

806 London Road, Alvaston Derbyshire, DE24 8WA, GB


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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Chevie was so polite and helpful. Gave me advice for what paint would be suitable for the room im re doing and stayed with me until I found the right type. Appreciated her patience. In general really... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

We honestly couldn't have asked for a better experience. From the moment we met him, he was friendly, approachable, and put us completely at ease. Designing a new bathroom can feel overwhelming... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I was in with my friend who was looking for some tools as he has just started an apprenticeship and the staff couldn’t of helped us more. They gave us advice and recommended a few things that were on... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

The chap turned up, instantly called me ‘Phil’ instead of ‘Philip’, referred to my wife as ‘darling’ and then proceeded to tell me that the quoting team had estimated an installation that in no wa... Zobacz więcej

Reakcja na opinię


Informacje dotyczące firmy

  1. Sklep żelazny
  2. Wyposażenie łazienek
  3. Sklep z przyborami kuchennymi
  4. Energia słoneczna

O Wickes - Derby

Napisane przez firmę

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.

Napisane przez firmę

Promise 1

Dane kontaktowe

  • 806 London Road, Alvaston, Derbyshire, DE24 8WA, Zjednoczone Królestwo

  • +441332754424

4,5

Doskonała

Wynik TrustScore: 4.5 na 5

171 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Oceniono na 5 z 5

First Class Service

From the designer to the installation to after care service was first class thank you Dimitri and Danny, very pleased

5 maja 2026
Opinia niezależna
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Odpowiedź od Wickes - Derby

Hi, Phil. Thank you for taking the time to share your review with us. We're delighted to see that both, Dimitri and Danny, provided brilliant customer service from design to installation. Thank you again for your kind feedback. - Scott H

Oceniono na 5 z 5

Steve Smith - Designer

We honestly couldn't have asked for a better experience. From the moment we met him, he was friendly, approachable, and put us completely at ease. Designing a new bathroom can feel overwhelming with so many choices, but he made the whole process enjoyable and stress-free.

He took the time to really listen to what we wanted and came up with lots of different ideas and options that we hadn't even considered. Nothing ever felt like too much trouble, and he was always happy to answer our questions and talk through different possibilities.

What we appreciated most was that he never came across as a pushy salesman. There was absolutely no pressure to make decisions, and we genuinely felt that he wanted us to end up with the perfect bathroom rather than just make a sale. His patience, attention to detail, and sense of humour made the whole experience a pleasure.

We're so grateful for all his help and would highly recommend him to anyone looking for someone who is knowledgeable, honest, and genuinely cares about his customers.

3 czerwca 2026
Opinia niezależna
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Odpowiedź od Wickes - Derby

Hi Nicky, we're so pleased to hear about your excellent experience with the bathroom design process. It's wonderful that our colleague's approach made everything enjoyable and stress-free. We truly appreciate your kind words and recommendation. -LG

Oceniono na 5 z 5

Chevie was so polite and helpful

Chevie was so polite and helpful. Gave me advice for what paint would be suitable for the room im re doing and stayed with me until I found the right type. Appreciated her patience. In general really good experience getting to know her

29 maja 2026
Opinia niezależna
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Odpowiedź od Wickes - Derby

Hi Brianna, we appreciate you sharing your feedback. We're happy to hear that Chevie was polite, helpful, and patient in assisting you with your paint selection. Thank you! -LR

Oceniono na 5 z 5

Thank you so much to Chevie who was so…

Thank you so much to Chevie who was so helpful today. I needed to buy some paint for my fence but I was unsure about the options. Chevie was really knowledgeable and went through the options with me to make sure I had the correct paint for the job. Thank you for being so friendly and making the process so much easier !

1 czerwca 2026
Opinia niezależna
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Odpowiedź od Wickes - Derby

Lewis, we are so pleased to hear about your positive experience. It's wonderful that Chevie was able to provide such helpful and friendly assistance with your paint selection. Thank you for sharing your kind feedback! -LR

Oceniono na 5 z 5

Staff very helpful and accommodating

I was in with my friend who was looking for some tools as he has just started an apprenticeship and the staff couldn’t of helped us more. They gave us advice and recommended a few things that were on offer. They also signed my friend up to trade over all a great shop and will definitely be returning.

29 maja 2026
Opinia niezależna
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Odpowiedź od Wickes - Derby

Thanks for taking the time to leave your review. We're so glad we could assist your friend with their apprenticeship tools! We appreciate your kind words and look forward to your next visit. - AB

Oceniono na 5 z 5

My deep gratitude to Bev at Derby

My deep gratitude for a member of staff from the Derby Store named Bev, who went completely above and beyond to help me today.

I have health condition and was feeling incredibly unwell, dizzy, and sickly while trying to shop for some home renovation materials. A wikes colleague had pointed me toward aisles 6 and 9, but in my condition, I was struggling to find the items and was on the verge of walking out empty-handed.

Bev noticed I wasn't well and kindly asked if I was okay. When I explained my situation, she immediately took charge. She walked around the entire store, collected every single item I needed, and personally escorted me to the till to ensure I was safe.

Her compassion, alertness, and outstanding customer service turned a very difficult, stressful situation around for me. She is a credit to Wickes, and I hope she is highly commended for her kindness.

25 maja 2026
Opinia niezależna
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Odpowiedź od Wickes - Derby

We are so grateful for your wonderful feedback. It truly brightens our day to hear about the exceptional care you received at our Derby store. We are incredibly proud of Bev who went above and beyond to assist you, especially during challenging times. We will ensure your kind words are shared with the team member and their manager. - AB

Oceniono na 5 z 5

Wickes Derby

Great staff and great local DIY store. Always friendly and helpful

25 maja 2026
Opinia niezależna
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Odpowiedź od Wickes - Derby

Hi Andy,

We appreciate your feedback! We are glad you had a great experience with our helpful staff. -Ellysse

Oceniono na 5 z 5

Michelle sevrd us when we had to return…

Michelle served us when we had to return two tins of paint that didn't match the original colour. She mixed a tin using a sample of the paint we brought in and it's a perfect match. She was so helpful.

16 maja 2026
Opinia niezależna
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Odpowiedź od Wickes - Derby

Hi, we're so glad to hear our team member provided such helpful service in matching your paint perfectly. Thank you for sharing your positive experience with us. -LG

Oceniono na 5 z 5

Whilst visiting wickes I came across…

Whilst visiting wickes I came across two lovely women called Ellie and Shevie who were very busy picking deliveries but still had the time to help me with my project what a wonderful service this was thank you very much

21 maja 2026
Opinia niezależna
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Odpowiedź od Wickes - Derby

Hi Paul, Thank you for your wonderful feedback! We're so pleased Ellie and Shevie were able to assist you with your project despite being busy. We appreciate your kind words. - Sean

Oceniono na 5 z 5

customer service was absolutely…

customer service was absolutely brilliant couldn't fault wickes at all linda o was very knowledgeable and cared alot about all customers and shown alot of pride in her work

21 maja 2026
Opinia niezależna
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Odpowiedź od Wickes - Derby

Hey Brayden, thanks for your five-star review, and I'm glad you enjoyed the service from Linda in our Derby store! - Dylan

Oceniono na 5 z 5

New Kitchen

We have recently completed the installation of our new kitchen from Wickes in Derby. From the start of the process with our kitchen designer Reece to the installation by George we have been very pleased with the way the process was carried out.
Reece provided excellent guidance on what was available and we managed between us to create the best solution for our needs.
The installation was carried our for Wickes by George. George and his team were superb throughout and carried out the installation in an entirely professional manner with great care.
We can highly recommend.
We are looking forward to enjoying our new kitchen in the years ahead.
Thanks to all involved - Lynn and Stuart

20 marca 2026
Opinia niezależna
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Odpowiedź od Wickes - Derby

We appreciate you sharing your kitchen experience, Lynn and Stuart. We are happy to hear that the process was carried out to your satisfaction and that you are pleased with the outcome. It's great to know that the guidance and installation through Reece and George was superb. We value your recommendation. - Andrew

Oceniono na 5 z 5

Perfect kitchen

We went to Wickes in Derby to choose our new kitchen. They have many kitchen to choose from on display which helped us to choose the one we wanted. Reece Moore was our Design Consultant and he came to help us create the new layout as we wanted to change the look of our kitchen. Reece designed the perfect kitchen that met our needs and processed our order for all appliances required too. Nothing was too much trouble for Reece as we were deciding on details such as sinks and taps and we spent quite a while with him in store getting everything sorted.
Fitting of the kitchen was arranged with Mark Harris and the end result is fantastic. Mark worked with precision and attention to detail at all times, he also managed other trades such as electrician and plasterer. We would highly recommend Wickes to anyone requiring a new kitchen.

20 kwietnia 2026
Opinia niezależna
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Odpowiedź od Wickes - Derby

We appreciate you sharing your wonderful experience. It's fantastic to hear that our display kitchens helped with your choice and that Reece created the perfect kitchen for your needs, handling all the details. We're also delighted that the fitting was fantastic, with precision and attention to detail. Thank you for recommending us! - Andrew

Oceniono na 5 z 5

Kitchen and bathroom fitments

We purchased our kitchen, bathroom and en suite from Wicks. Our product manager was Dimitri who was extremely helpful and very professional we are more than happy with the end result. We would like to thank the whole team.

16 marca 2026
Opinia niezależna
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Odpowiedź od Wickes - Derby

We are delighted to hear you are happy with your kitchen, bathroom, and en suite. We appreciate your kind words about Dimitri and our team. -AK

Oceniono na 5 z 5

Top knoch service 👌

Top knoch service 👌
Ellie and chevie was fantastic and very helpful
Alvaston wickes

19 maja 2026
Opinia niezależna
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Odpowiedź od Wickes - Derby

Hello Billy, thank you for your five-star review, and I'm glad you enjoyed the service from Ellie and Chevie in our Derby store! - Dylan

Oceniono na 5 z 5

Was served by Linda O at check out very…

Was served by Linda O at check out very joyful and full of smiles absolute pleasure being served by her first class service

17 maja 2026
Opinia niezależna
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Odpowiedź od Wickes - Derby

We are so happy to hear that Linda provided such a pleasant and joyful experience at the checkout, Andrew. Thank you for your kind words! - AB

Oceniono na 5 z 5

We came to Wickes to buy our kitchen we…

We came to Wickes to buy our kitchen we were taken care of by a gentleman called Steve Smith and I honestly can not thank him enough , nothing was to much to ask for and the help and guidance we received from Steve was just fantastic, warm welcoming and extremely helpful not once did we feel pressured into buying any added extras or add on’s that weren’t needed and he was fantastic at keeping within our budget, I would highly recommend anyone that is looking to have a new kitchen or bathroom go to Wickes go and see Steve what fantastic professional and gentleman he is.

17 maja 2026
Opinia niezależna
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Odpowiedź od Wickes - Derby

We appreciate you sharing your kitchen buying experience. We're happy to hear that Steve Smith provided fantastic help and guidance without any pressure. It's great that they kept within your budget. Thank you for your recommendation. -AK

Oceniono na 5 z 5

Linda O was great fast service very…

Linda O was great fast service very knowledgeable

16 maja 2026
Opinia niezależna
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Odpowiedź od Wickes - Derby

We are so happy you had a great experience! We appreciate your kind words regarding the service from Linda. -AK

Oceniono na 1 z 5

Bad attitude

Maybe it's time assistant Michelle at the Derby store retired if a simple polite question asking for the location of an item from an elderly couple in their seventies is too much trouble for her...

16 maja 2026
Opinia niezależna
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Odpowiedź od Wickes - Derby

We are truly sorry to hear about your experience. We are addressing this feedback with our team to ensure better service. -AK

Oceniono na 5 z 5

We got good experience to Wicks team…

We got good experience to Wicks team specially for Design Consultant Mr Dmitri Mamajev . He is great person lots of help us kitchen design and other items. We much appreciate him. Much better price compared to other stores. Thanks again Wick

9 maja 2026
Opinia niezależna
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Odpowiedź od Wickes - Derby

Hi, Abid. Thank you for taking the time to share your review with us. We're really pleased to see that Dmitri, provided a great design service. Thank you again for your kind feedback. - Scott H

Oceniono na 5 z 5

Linda O was extremely friendly and…

Linda O was extremely friendly and helpful. Would definitely recommend the Derby store.

11 maja 2026
Opinia niezależna
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Odpowiedź od Wickes - Derby

Hi, Max. Thank you for taking the time to share your review with us. We're really pleased to see that, Linda, was really helpful and friendly during your visit to our Wickes store in Derby. Thank you again for your kind feedback. - Scott H

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