Wentworth Wooden Puzzles Recenzje 72

Wynik TrustScore: 4 na 5

3,8

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Always first class service from this company! The puzzles are made in Britain, and it’s clear to see that they care about quality and sustainability, two things that make their puzzles such treasu... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Once you’ve tried a Wentworth wooden puzzle you will never be able to go back to cardboard. The pieces are thick, durable, sustainably made, great for those who love to enjoy puzzles again and aga... Zobacz więcej

Reakcja na opinię

Oceniono na 3 z 5

We really like the quality of the wood pieces and the interesting shapes. We purchased a 250 piece puzzle and we found the photo on the cover to be very difficult to see the details. The choice of col... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Very high off gassing of vocs in the wood, glues and varnishing of these puzzles. We have noticed since opening and leaving the incomplete puzzles out our fresh air filter record has massively exc... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Producent zabawek i gier

Napisane przez firmę

Based in the heart of the Wiltshire countryside, Wentworth Wooden Puzzles design, develop and produce beautifully crafted wooden jigsaws that represent the very best of British craftmanship. With their unique whimsy pieces, Wentworth’s wooden jigsaws make perfect gifts and are a delightful distraction from the stresses and strains of everyday life. In a world where it is easy to get consumed by electronic gadgets, Wentworth’s unique brand of wooden jigsaws are an entertaining and rewarding alternative. No matter your age or experience, Wentworth has a jigsaw for everyone – from 25 to 1,500 piece puzzles to suit the avid amateur to the puzzling pro.


Dane kontaktowe

3,8

Dobra

Wynik TrustScore: 4 na 5

72 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 2 tygodni

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Oceniono na 5 z 5

Quality every time, thank you

Once you’ve tried a Wentworth wooden puzzle you will never be able to go back to cardboard. The pieces are thick, durable, sustainably made, great for those who love to enjoy puzzles again and again, or pass them down for others to try.

I love that the company is moving away from AI art, it shows how much they value and listen to their customers. I far prefer the artists that Wentworth Puzzles select, in comparison to those that other brands choose, and Wentworth has a much larger selection of art to choose from.

We would recommend Wentworth Puzzles every time. They’re made in Britain, which for me in the States means I can count on quality, instead of other brands that make their puzzles in China.

4 maja 2026
Opinia niezależna
Logo Wentworth Wooden Puzzles

Odpowiedź od Wentworth Wooden Puzzles

Thank you for your feedback.

It is great to hear you are delighted with the puzzle you have received and the quality of the puzzle. We take pride in our puzzles and knowing these will be enjoyed for years to come by you and your family is great to hear. Customer experience and satisfaction is a top priority here at Wentworth and we appreciate you taking the time to let us know.

Thank you. The Customer Service Team at Wentworth Wooden Puzzles.

Oceniono na 5 z 5

The best puzzles from the best people

Always first class service from this company! The puzzles are made in Britain, and it’s clear to see that they care about quality and sustainability, two things that make their puzzles such treasures!

From the thick pieces, charming whimsies and the fantastic selection of images and sizes, there is something for everyone, and we recommend everyone try one!

Thank you Wentworth Puzzles for remarkable puzzles and treasured family time to remember.

5 maja 2026
Opinia niezależna
Logo Wentworth Wooden Puzzles

Odpowiedź od Wentworth Wooden Puzzles

Thank you for your feedback.

We are so glad to hear you’re loving our puzzles! It is great to hear our whimsy pieces and the different designs we have to offer create wonderful memories for you and your family. We try hard to offer puzzles that last for years to come and can be enjoyed by everyone and your feedback reconfirms this.

Thank you. The Customer Service Team at Wentworth Wooden Puzzles.

Oceniono na 5 z 5

The best choice for puzzles and sizes

I have done jigsaws since I was 4yr - now nearly 80yr - only puzzles I now do! Customer service, puzzle choice and quality of pieces is 10/10. My only dilemma - our bank balance - puzzles are worth every penny though!

29 kwietnia 2026
Opinia niezależna
Logo Wentworth Wooden Puzzles

Odpowiedź od Wentworth Wooden Puzzles

Thank you for your feedback.

We are pleased to hear you enjoy our puzzles so much. We put customer experience and satisfaction as a top priority and try to ensure that customers receive their beautiful Wentworth Wooden Puzzles as intended. We hope you can continue to enjoy our puzzles in the future, thank you for your support.

Thank you. The Customer Service Team at Wentworth Wooden Puzzles.

Oceniono na 5 z 5

These puzzles are great

These puzzles are great, made from wood not cardboard, makes a really premium experience. I’ve been buying from them for years and they never disappoint. The choice of images and different puzzle cuts means theres’s always something new to try. They arrive quickly too.

7 lutego 2026
Opinia niezależna
Logo Wentworth Wooden Puzzles

Odpowiedź od Wentworth Wooden Puzzles

Thank you for your feedback.

We are so glad to hear how much you enjoy the quality and variety of our puzzles. We try hard to have a wide range of choices for our customers to choose from, so our puzzles can be enjoyed time and time again. We are also glad to hear your orders have always arrived in good timing. Customer experience and satisfaction is a top priority here at Wentworth and we appreciate you taking the time to let us know.

Thank you. The Customer Service Team at Wentworth Wooden Puzzles.

Oceniono na 5 z 5

A premium puzzle experience every time!

I’ve genuinely loved my experience with Wentworth Wooden Puzzles over the years. Their puzzles always feel incredibly special, from the moment you open the box to the very last piece. The quality of the wooden pieces is beautiful, the packaging feels premium, and the whimsical shapes make every puzzle feel unique and memorable.

Delivery to France has always been very quick for me, and every order has arrived smoothly, which is something I really appreciate. I also love that they refresh their catalogue several times a year with new designs and even new special cuts. It is always a joy to discover their latest collection.

What I also really like is that Wentworth puzzles make such lovely premium gifts, both for puzzlers and even for people who would not normally think of doing a puzzle. Everything feels carefully made and beautifully presented.

I recently ordered a personalised puzzle as well, and the whole experience was amazing. The process was quick and easy, the delivery was fast, and opening it felt really special. You still get that same premium care in the image, the puzzle, and the box, which made it feel even more impressive and personal.

Wentworth Puzzles is a brand that really stands out to me for its quality, creativity, and consistency. I would absolutely recommend them to anyone looking for a beautiful premium puzzle experience.

13 kwietnia 2026
Opinia niezależna
Logo Wentworth Wooden Puzzles

Odpowiedź od Wentworth Wooden Puzzles

Thank you for your feedback.

It is so great to hear from you how much you enjoy our puzzles. We are glad that you are happy with the quality of our puzzles and the packaging your puzzle is kept in. Thank you for letting us know you love our uniquely shaped whimsy pieces we try hard to create puzzles that our customers will love and be able to enjoy time and time again.

It is great to hear your orders have arrived with you in efficient timing to France with no issues.

We will be sure to pass on your feedback with all the relevant teams. We put customer experience and satisfaction as a top priority and try to ensure that customers receive their beautiful Wentworth Wooden Puzzles.

Thank you. The Customer Service Team at Wentworth Puzzles

Oceniono na 5 z 5

I'm a huge fan!

I’ve been doing Wentworth jigsaw puzzles for a few years now and I love them! Each of their collections follows the changing seasons and they’re a hit every time! Packages are always sent quickly and with care, and the quality of their wooden puzzles is a real bonus. I’m a huge fan!

11 kwietnia 2026
Opinia niezależna
Logo Wentworth Wooden Puzzles

Odpowiedź od Wentworth Wooden Puzzles

Thank you for your feedback.

We are so glad to hear how much you love our puzzles. We put customer experience and satisfaction as a top priority and try hard to produce the finest quality puzzles that our customers will love and be able to enjoy time and time again!

It is great to hear your orders have arrived with you in efficient timing and have been handled with care. We will be sure to pass on your feedback with the relevant teams.

Thank you. The Customer Service Team at Wentworth Puzzles

Oceniono na 3 z 5

Nice puzzle but difficult to identify pieces on the cover photo

We really like the quality of the wood pieces and the interesting shapes. We purchased a 250 piece puzzle and we found the photo on the cover to be very difficult to see the details. The choice of colors for the puzzle pieces with the text are poorly done, with blue lettering on top of blue pieces, etc. which makes it really hard to read, given the pieces are small. We had to use a large magnifying glass to see the photo on the box in detail so we could identify the pieces. Re-thinking the color choices would help to make the graphics more visible. And/or, as other puzzle companies do, include a larger poster size photo of the puzzle to make it easier to see.

5 kwietnia 2026
Opinia niezależna
Logo Wentworth Wooden Puzzles

Odpowiedź od Wentworth Wooden Puzzles

Thank you for your feedback.

We are glad to hear you enjoy the whimsy pieces that are included in our puzzles. We try hard to produce the finest quality puzzles for our customers to enjoy. However, we are so sorry to hear that you are disappointed with the image on the front of the puzzle box. Unfortunately, we do not currently have the licensing permissions to print this as a poster to include inside of the puzzle box. We apologise for the disappointment that this has caused you.

We are sorry to hear you feel the colours and printing used on the puzzle make the puzzle difficult to do. We put customer experience and satisfaction as a top priority and your feedback regarding this will of course be passed on to all relevant departments.

Thank you. The Customer Service Team at Wentworth Wooden Puzzles.

Oceniono na 5 z 5

From a Wentworth puzzle collector!

I have added numerous Wentworth puzzles to my collection in recent years, and the shipments have always arrived quickly, considering they're coming to the US from the UK. The puzzles themselves keep getting better. They have broadened beyond the traditional landscapes and have all sort of amazing illustrations, challenging patterns, and fun graphics now. And I personally love that smoky campfire smell of a new laser-cut wood puzzle.

1 kwietnia 2026
Opinia niezależna
Logo Wentworth Wooden Puzzles

Odpowiedź od Wentworth Wooden Puzzles

Thank you for your feedback.

It is great to hear from you that you enjoy our puzzles. We put customer experience and satisfaction as a top priority and try hard to produce the finest quality puzzles that our customers will love and be able to enjoy time and time again!

We are also glad to hear your order was delivered to you in efficient timing. We will be sure to pass on your feedback with the relevant teams.

Thank you. The Customer Service Team at Wentworth Puzzles

Oceniono na 5 z 5

Amazing puzzles

I have purchased Wentworth puzzles for many years now and they are my favourite brand. Made in Britain, high quality & feature real artists (not AI). Love the wooden smell, and finding the amazing whimsy pieces, every puzzle brings pure joy and I cannot recommend enough! :)

31 marca 2026
Opinia niezależna
Logo Wentworth Wooden Puzzles

Odpowiedź od Wentworth Wooden Puzzles

Thank you for your feedback.

We are really pleased to hear that you love our puzzles especially our unique shaped whimsy pieces. Thank you for taking the time to let us know and we hope you can continue to enjoy our puzzles in the future.

Thank you. The Customer Service Team at Wentworth Puzzles

Oceniono na 5 z 5

Excellent service for a damaged jigsaw piece

For very first time I found a damaged piece in my jigsaw when I started to sort them out. I contacted Wentworth customer service who were brilliant and told me what they needed and were very fast recreating and sending it to me. I am so pleased at their attitude to reducing waste as well -no sending puzzle back and asking for another etc

13 marca 2026
Opinia niezależna
Logo Wentworth Wooden Puzzles

Odpowiedź od Wentworth Wooden Puzzles

Thank you for your feedback.

It is great to hear you are happy with the service you have received with our team. We put customer experience and satisfaction as a top priority here at Wentworth. It is great to hear your pieces arrived efficiently and we are glad you are now able to enjoy your completed puzzle!

Thank you. The Customer Service Team at Wentworth Puzzles

Oceniono na 5 z 5

I am doing my first Wentworth puzzle

I am doing my first Wentworth puzzle - a 1000 piece puzzle. It is taking forever. But I have never enjoyed doing a jigsaw more. The pieces are not just all different shapes, they are different sizes. I thought "I'll just separate out the edge pieces first like I usually do." LOL that doesn't work.

I sometimes can hear the manufacturer's giggle mischievously as I find little tricks as I do it.

So the price - expensive. But if you think in terms of dollars per hour of fun, it is really a good value. So far I've never been bored with this one - it is just really enjoyable.

Another poster complained about the smell. To each his own, I freaking love it. It smells like wood - a good smell to me. And the pieces feel great when they fit together. So far, no false-fits.

Like I said at the start, I've never enjoyed doing a puzzle this much.

10 marca 2026
Opinia niezależna
Logo Wentworth Wooden Puzzles

Odpowiedź od Wentworth Wooden Puzzles

Thank you for your feedback.

It is great to hear from you that you have loved completing your first Wentworth that you have received. We are so glad to hear you have enjoyed the challenge, and that you like our uniquely shaped pieces.

We try hard to create puzzles that our customers will love and be able to enjoy time and time again. Thank you for taking the time to let us know and we hope you can continue to enjoy our puzzles in the future.

Thank you. The Customer Service Team at Wentworth Puzzles

Oceniono na 5 z 5

Goede service, fijne puzzels!

Wij hebben 2 keer een gepersonaliseerde puzzel laten maken en die waren heel mooi geworden. Bij de tweede echter miste een stukje, contact opgenomen en we hebben het ontbrekende stukje ontvangen. Goede service!
Mijn ouders zijn 90 en 91 en vinden dit geweldige puzzels omdat ze goed vast te pakken zijn, met gewone kartonnen puzzels hebben ze problemen, maar deze vinden ze heel fijn.

26 stycznia 2026
Opinia niezależna
Logo Wentworth Wooden Puzzles

Odpowiedź od Wentworth Wooden Puzzles

Thank you for your feedback.

We are so pleased to hear that your parents enjoy our puzzles so much and find the pieces easy to handle. We are so sorry to hear that your personalised puzzle arrived with a piece missing and appreciate how disappointing this is. It is great that this was resolved quickly by our team and that you now have a complete puzzle. We hope both yourself and your parents and continue to enjoy puzzling for years to come!

Thank you. The Customer Service Team at Wentworth Puzzles.

Oceniono na 5 z 5

Wentworth Puzzles

I have ordered two Wentworth Puzzles which arrived well packed and with a quick delivery time. Each puzzle has high quality wooden pieces that fit together beautifully, the pieces come in cloth bags and sturdy cardboard boxes - no plastic packaging. Customer service is responsive and very helpful with a small problem I had with one of the puzzles.
Highly recommend.

4 marca 2026
Opinia niezależna
Logo Wentworth Wooden Puzzles

Odpowiedź od Wentworth Wooden Puzzles

Thank you for your feedback.

It is great to hear that your orders have arrived well packaged and on time. We are sorry to hear that there was an issue with a puzzle that you ordered, but we are so pleased to hear that this was resolved quickly and efficiently by our team. We hope you can continue to enjoy our puzzles in the future.

Thank you. The Customer Service Team at Wentworth Puzzles.

Oceniono na 1 z 5

Strong Chemical VOC's

Very high off gassing of vocs in the wood, glues and varnishing of these puzzles.
We have noticed since opening and leaving the incomplete puzzles out our fresh air filter record has massively excellerated especially when we have closed windows (winter time)

17 lutego 2026
Opinia niezależna
Logo Wentworth Wooden Puzzles

Odpowiedź od Wentworth Wooden Puzzles

Thank you for your feedback.

The smell you are referring to occurs because of the way our puzzles are manufactured. At Wentworth, our puzzles are cut using lasers which contribute to creating our intricate and unique pieces, however this does create a slight woody smell that is inherent to our puzzles. We would first advise to open the puzzle and leave in a well ventilated area to allow this smell to dissipate; this usually lessens after a couple of days.

Please rest assured that all materials used within our manufacturing process are non-toxic and we do not use any chemical substances when creating our puzzles.

We are sorry for any inconvenience that this may have caused. Please do not hesitate to reach out to our team with any further queries or concerns and we would be more than happy to help.

Thank you. The Customer Service Team at Wentworth Wooden Puzzles.

Oceniono na 5 z 5

1000 piece Snow Leaopard

1000 piece Snow Leaopard. Great puzzle. Really challenging. It took me some time to decide where to start and how pieces connected. It was not only the subtle tonal differences that created the challenge but also the repeats, which caused me to have to swap out pieces. Found the technique of joining the "C" shaped pieces to their counterparts first really helpful, plus identifying symmetry elements.

23 stycznia 2026
Opinia niezależna
Logo Wentworth Wooden Puzzles

Odpowiedź od Wentworth Wooden Puzzles

Thank you for your feedback.

We try hard to produce puzzles that can strike the perfect balance between being enjoyable and challenging, and we are so happy to know that you have enjoyed putting this one together. We hope you can continue to enjoy our puzzles in the future!

Thank you. The Customer Service Team at Wentworth Wooden Puzzles.

Oceniono na 2 z 5

Don’t even bother to return the Wentworth puzzle

First, let’s be clear we love these wooden puzzles and have both bought and been given quite a few. BUT the other day we were given a 250 piece puzzle (as indicated by the box that had ‘250 pieces’ on it) that was clearly only 100 piece puzzle.

Contacted Wentworth and they said they’d need it returned. Sent a link for Royal Mail - well, that’s pretty useful for Oz isn’t it? Of course the Royal Mail didn’t accept an address in Australia - simply not worth returning it

Got the reply below but I’ve not got any email yet as if 1st March.

I should also add that we’ve had other issues too - a missing piece in another puzzle plus a splayed nub on one piece in yet another puzzle. Just not good enough QC

9 stycznia 2026
Opinia niezależna
Logo Wentworth Wooden Puzzles

Odpowiedź od Wentworth Wooden Puzzles

Thank you for your feedback. We are so sorry to hear that the incorrect puzzle has been received and that you have been provided with the incorrect return information for your location. We sincerely apologise for the disappointment that this may have caused you and have now been in contact with you directly to resolve this issue as soon as possible.

Thank you. The Customer Service Team at Wentworth Wooden Puzzles.

Oceniono na 5 z 5

Beautiful, challenging puzzles and memorable experiences!

Last year, I purchased puzzles for my family, we all enjoyed putting them together and then we traded the puzzles to keep the fun going. We thought they were beautiful and appreciated (and maybe somewhat grimaced at) the unique shapes in the puzzle.

This Christmas, I was thrilled to see the Christmas Crackers puzzles. Since we're from the US, our extended family is not familiar with the Cracker tradition. For our family Christmas Eve gathering, 12 puzzles were handed out and opened. Immediately, young and old alike started to put the puzzles together - while we were still having dinner! I think my 11 year old great nephew and my 35 year old niece had the most fun! Everyone commented on how much fun they had and what a great idea it was to add the puzzles to our evening!

Thank you for giving us a memory to treasure!

8 stycznia 2026
Opinia niezależna
Logo Wentworth Wooden Puzzles

Odpowiedź od Wentworth Wooden Puzzles

Thank you for your feedback.

We are so pleased to hear that your family enjoyed their cracker puzzles over the festive period. We put customer experience and satisfaction as a top priority and try hard to produce the finest quality puzzles that our customers will love and be able to enjoy time and time again! We hope you can continue to enjoy our cracker puzzles as a family in the future too!

Thank you. The Customer Service Team at Wentworth Wooden Puzzles.

Oceniono na 5 z 5

I have just received my first puzzle!

I have just received my first puzzle!
It's so beautifully packaged in a lovely drawstring bag within a box with a picture of my beautiful puzzle. The puzzle was dispatched and delivered within a week along with emails on updates.
I can't wait to get started on my beautiful puzzle. I think this will be the first of many🤣
Thank you so much 😊

8 stycznia 2026
Opinia niezależna
Logo Wentworth Wooden Puzzles

Odpowiedź od Wentworth Wooden Puzzles

Thank you for your feedback.

We are so pleased to hear that your order has been safely received and was well packaged on arrival. We try hard to create the finest quality puzzles for our customers and we hope you enjoy completing your first Wentworth puzzle! Please do not hesitate to contact us with any questions or queries.

Thank you. The Customer Service Team at Wentworth Wooden Puzzles.

Oceniono na 1 z 5

Now Selling AI Slop.

I have bought many puzzles from Wentworth over the years. Sadly, the company has started to rely more and more on Generative AI (labeled in their catalogue as such), thus charging a premium for jigsaws with AI slop images. Not only does this rob an artist of work, AI is hugely damaging to the environment (ironic, as WW boasts of their use of wood from sustainable forestry and recycled packaging!)

I won't be buying any more from them until they stop this unethical practice. Sad.

4 stycznia 2026
Opinia niezależna
Logo Wentworth Wooden Puzzles

Odpowiedź od Wentworth Wooden Puzzles

Thank you for your feedback.

We are very sorry to hear that you will no longer be purchasing from us due to some of our current images containing AI or that they have been digitally created using elements of AI. We put customer satisfaction as a top priority and following recent customer feedback we have decided as a business that we will no longer be including any form of AI on our new puzzles, with the possible exception of repetitive patterns for our extra-difficult range. Please do not hesitate to reach out to the team if you have any questions regarding this, and we thank you for sharing your feedback with us. Please accept our apologies once again for any disappointment that this may have caused.

Thank you. The Customer Service Team at Wentworth Wooden Puzzles.

Oceniono na 1 z 5

I've placed two orders with this…

I've placed two orders with this company over the last week. The first order I sent as a gift to someone. During checkout there was no facility for me to add a gift message to the recipient stating who the parcel was from, nor any opportunity to add gift wrapping. As a result, even though the parcel was delivered the next day by Royal Mail (I paid for express delivery), the recipient hadn't a clue who had sent the parcel.
The second order was placed at 00:54 on the 12th December, and later that morning at 07:26 I received an email stating that my order had been despatched (again express delivery paid for) but there was no tracking number in the email. The email stated that I'd receive a further email from their delivery partner. However, I didn't receive an email from their delivery partner, so at 07:46 on the 13th December I sent an email to Wentworth asking for the tracking number, because there was no tracking number for this order in my account. (Nor was there any details of the parcel tracking number in my account for the previous order). As I'd paid for express delivery, I assumed that as my order had been despatched, I would actually be receiving my order on the 13th, so I waited in all day expecting a parcel delivery. However, no parcel was delivered yesterday. I couldn't telephone Wentworth yesterday the 13th, because according to their website, the customer service staff on a Saturday work at a remote location, and are only able to take customer orders and will have no access to look into queries about already existing orders.......this to me is a ludicrous way for a company to be operating! What I don't understand is why do Wentworth not put a record of a parcel tracking number against the order in a customer account? Surely this information is a very important detail of data that ought to be recorded for each order in a customer account.

I have evidently been lied to by Wentworth! Why inform me that my order has been despatched when it obviously hasn't?

There are glaringly obvious faults within their online ordering system. For a company that supposedly produce a quality product, they most certainly do not provide quality customer service or a quality online ordering service or experience.

UPDATE 15th December 2026. My order (order no: 1256996) was actually delivered this afternoon! I did not receive email with the parcel tracking number from Royal Mail until this morning. Given that I paid for express delivery, I've no idea why the parcel wasn't delivered on Saturday or even yesterday (Sunday) because Royal Mail did deliver another parcel to me on Sunday.

Box that they were packed in was too deep, with not really enough scrunched up paper to stop the jigsaws rattling around in the box. The small boxed jigsaw looks like a used product, due to the way it's been packaged with all the pieces loose in the box. The lid had actually come off, so the jigsaw pieces were all loose in the packaging. Fortunately, none were missing. Yes, I know that Wentworth do not use any plastic in their packaging (which I do applaud) but the jigsaw pieces could be put in a paper bag before being placed in the box. The design of the jigsaw box is terrible....the lid falls off too easily. At least all the jigsaw crackers that were in my order, have their pieces put in a small bag before the cracker is folded up, etc., so they do not rattle around and thus do not look like a used jigsaw.

Wentworth didn't reply to my email from Saturday, until this afternoon once my order had been delivered (along with a link to the tracking number and a proof of delivery photo).......rather like closing the stable door, once the horse has bolted. Customer service gavd no explanation as to why I didn't receive the tracking number on Friday, nor gave me any reason why my parcel wasn't delivered the following day on Saturday. Surely, if other carriers can deliver parcels next day at this time of year, then Royal Mail ought to be able to deliver next day especially when a customer has paid for that service. Wentworth do really need to add the order tracking number into a customer account, instead of relying on an email from Royal Mail.

12 grudnia 2025
Opinia niezależna
Logo Wentworth Wooden Puzzles

Odpowiedź od Wentworth Wooden Puzzles

Thank you for your feedback. We are very sorry to hear that you have had a negative ordering experience with us, and we apologise for any inconvenience these issues may have caused. During the Christmas period we extend our opening hours to offer more support where possible, however our weekend calls are answered by our call centre, and we are sorry they were not able to assist with your query. We put customer experience and satisfaction as a top priority and try to ensure orders are delivered on time and in perfect condition. We have contacted you directly to resolve these issues as soon as possible. Please do not hesitate to reach out to our team with any further questions or concerns.

Thank you. The Customer Service Team at Wentworth Wooden Puzzles.

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