WED4LESS OUTLETS Recenzje 

Amazing the staff was brilliant angie who served me was the best she made the experience Amazing

Caral was fantastic from start to finish. Im an older brude and her advice and suggestions weregreatshe really put me at ease

Michela was really helpful, tried loads of dresses ensuring it was a perfect style and fit

Awww I was so nervous and overwhelmed but the lady helped me so much i just want to say a big thank you to Renee she’s helped me and my other half find the perfect dress every one is friendly and happy to help

I would have given Wed4Less 2 stars had it not been for the wonderful Michaela at the Newcastle store.

I first visited the Stockport branch back in March. Before my appointment, I asked if it would be possible to have my dress delivered to the Newcastle store, as I only chose Stockport so my mum could be with me when picking my dress. During my visit, I was assisted by a lovely lady called Carol. I found my dress and paid in full on the day.

I also paid an additional £50 for a “rush order fee,” despite the manager, Debbie, advising that it wouldn’t be necessary as there was plenty of time. I was told my dress would arrive within 16 weeks.

After 16 weeks passed, there was no sign of my dress and no communication or updates. I called the Stockport branch and was told it would be arriving soon, but they couldn’t even confirm whether it was being delivered to Stockport or Newcastle. I waited another week and called again, speaking to Carol, who mentioned they were expecting a delivery that day and would check for my dress.

A few hours later, I received a call from Debbie, the manager, who simply told me it hadn’t arrived and that she didn’t know where it was or which store it was going to. She came across as completely uninterested. Honestly, if I hadn’t already paid in full, I would have cancelled my order and gone elsewhere.

At this point, I was extremely stressed — my wedding is only 8 weeks away, and I still needed time for alterations. I decided to take matters into my own hands and contacted the Newcastle store directly.

From my very first conversation with Michaela, I felt reassured. She was proactive, empathetic, and genuinely cared about helping me. She made several calls to track down my dress, and just two days later, she called with the news I had been hoping and praying for — my dress had arrived at the Newcastle store.

Michaela, from the bottom of my heart, thank you for your patience, kindness, and for going above and beyond to help me during such a stressful time. You truly made all the difference to my experience.

Both staff members were really friendly, helpful & knowledgeable about their stock. Angie, who helped us the most, was very welcoming and didn't mind us trying on different sizes / colours of dresses until we found the perfect ones! We'd definitely recommend WED4LESS if you're looking for bridesmaid dresses - they have so much choice and it was a lovely shopping experience.

Wow …. Attended the store today in Newcastle today to look for a dress for our vow renewal ,we were greated by Michela who from onset from entering the store was just amazing, we found her extremely pleasant helpful and nothing was a trouble . She listened to what I thought I wanted but I was always open to suggestions … tried several dresses on and she came out the bag with the one …. Just wow she choose the perfect style for me and I said yes to the dress 👗 she was just perfect in every way . Can’t wait to collect the dress when it arrives in store .

My wedding is in 4 weeks, I paid fast-track fees, and the West Bromwich store cannot tell me where my dresses are. Only answer I got was ‘I’ll have to contact head office’. I have submitted 2 on line forms. Sent an email the weekend so hopefully it gets resolved. I will be down to 3 weeks if they arrive this week. I left messages with the store on 2 occasions no call back. They answered the phone Saturday morning finally. I am so stressed.
* update manager of store has located 3 dresses and is now chasing customer service for the fourth. I will not collect any dresses. If the 4th dress has not arrived by Thursday this week I will cancel the full order and claim back through my bank under the consumer rights act 2015. The other dresses are of no use to me as I will not be able to match the colour buying else where.
The branch manager (who is new) has been great. Still no reply from customer services so tomorrow will be the official email stating breach of contract and actioning my consumer rights (update 06.06.26)

We had a wonderful experience at Prom4less when choosing my daughter’s prom dress. From the moment we arrived, Selina was absolutely fantastic. She was kind, helpful and honest throughout the entire appointment, making what could have been a stressful experience feel relaxed and enjoyable.
Selina took the time to listen, offered thoughtful advice and helped my daughter find a dress that she felt truly confident and comfortable in. Her warm and friendly manner immediately put my daughter at ease, and she made her feel special without ever being pushy.
The service we received was exceptional, and it was clear that Selina genuinely cared about helping my daughter find the perfect dress. We left feeling delighted with our choice and grateful for such a positive experience.
I would highly recommend Prom4less to anyone looking for a prom dress, and a special thank you to Selina for making the experience so memorable

Wonderful friendly service. Extensive choice of dresses and immaculate shop. Michell is an amazing host knowledgeable very friendly and welcoming

I went to try on dresses at WED4LESS WEST BROMWICH last Saturday never tried on a wedding dress before and I don't have a lot of time before I get married. Dawn who looked after me was amazing. She gave me lots of advice I didn't really know what I wanted, she made my experience alot better. I found my dress o would definitely reccomend.

My fiancè found out we were expecting after her initial fitting. Since, she has been for her final fitting and collection and the service has been superb. Any worries and stress have been eradicated (Michaela in particular) has been second to none. Could not thank and recommend them enough. Amazing service.

Thanks ladies at the Burton store for helping me find my dream dress! Special thanks to Jess, you were so lovely and helpful x

I visited the rotherham branch my bridal party all chose a dress under strict instructions A line with sleeves and lace they followed through but i noticed a dress on a mannequin and i knew that was the dress i tried it on and instantly fell in love with it amazingly priced and a dress thats out of this world...i got allocated a lady called angela/angie and well what can i say wonderful woman heart of a saint and patience of a god i cried i went mardy and i thought about giving up i was torn between 2 dresses that i wished could be put into one but i knew this dress was for me from the moment i put it on 😍 thank you so much angie for being so patient and compassionate you truly are a wonderful lady you told me when something didnt look rite you was a huge part in me choosing my final dress and i cant thank you enough my hubby to be is going to love it 🫶 ladies if you want the perfect dress wed4less is your place to be amazing staff very polite and they know what they are doing 🫶🫶 thank you beautiful ladies youv absolutely made my dreams come true 🫶🫶🩷

I arrived at the West Brom store with the expectation of buying 2 junior bridesmaid dresses, however. The colours couldn’t be matched to my maid of honor dress purchased from a different store. Hollie did everything she could to see if they could find a match and couldn’t. Queue my first meltdown as a bride! Hollie then had to help us find two junior dresses AND a new maid of honor dress. She was so lovely throughout the process & couldn’t be more helpful with advice and honest feedback. Truly grateful for a lovely experience that could have so easily gone very much the other way with my stress levels! We look forward to collecting our dresses soon x

I found my dream dress today with the help of the wonderful dawn, I already gave her a challenge with a short deadline but she exceeded any expectations I had. I was worried I wouldn’t have the bridal but oh my goodness she chose the most beautiful gown ever. I have never put in something that I felt was “me” and I I have truly never felt more beautiful. Thank you x

What a fabulous experience Debbie certainly knows her stuff. Very professional and gave honest opinion on the choices she made. We cannot thank her enough for the great service we had today choosing ‘the’ dress and yes she said ‘yes’. All staff were friendly who we met. Thank you so much Helen and Her mum x x x

Dear Head Office,

I am writing to express my absolute disgust and disappointment regarding the service I have received from your company.

From the day I placed my order, worth nearly £1,000, there has been a complete and utter lack of communication. Not once have I been proactively updated about the status of my purchase. As a customer spending a significant amount of money, I expected a basic level of service and courtesy. Instead, I have been met with indifference at every stage.

When I contacted Head Office to seek an update, I took the time to write a detailed explanation of my concerns and frustrations, spanning almost an entire A4 page. The response I received was little more than four lines that effectively said, "Wait your turn and it will arrive when it arrives." There was no apology, no understanding, no reassurance, and certainly no attempt to address the concerns I had raised. It was dismissive, uncaring and frankly insulting.

What has disappointed me most is the complete lack of customer care shown by Head Office. At no point have I felt valued as a customer. Your attitude appears to be that once you have taken a customer's money, their concerns simply do not matter.

For clarity, this complaint is not directed at the staff in your Halifax Dean Clough store. The team there have been polite, helpful and understanding throughout. In fact, they openly acknowledged my frustrations and advised that they have received multiple complaints from other customers regarding the poor communication and treatment they have experienced from Head Office. That alone should be setting alarm bells ringing within your organisation.

The issue is not the store. The issue is Head Office and what appears to be a culture of complete disregard for customers once an order has been placed.

I can honestly say that this has been one of the worst customer service experiences I have encountered. Had there been honest communication, regular updates and some evidence that customer concerns actually mattered, this situation could have been avoided. Instead, I have been left feeling ignored, frustrated and utterly let down.

Would I shop with your company again? Absolutely not.

I would not return to your Halifax Dean Clough store, nor would I recommend your company to friends, family or colleagues based on this experience. When customers spend close to £1,000, they expect professionalism, communication and respect. Unfortunately, your Head Office has demonstrated none of these qualities.

I hope this complaint is taken more seriously than my previous correspondence, although based on my experience so far, I am not holding my breath.

Yours faithfully,

A very frustrated customer that will not return or re-purchase from you again. It takes a lot for me to leave a review and especially a negative one but this deserved a negative.

at first, the manager in west bromwich was very welcoming and amazing to try dresses on with but going back a whole four months later, they were very not into the whole interaction as if they got their money and was done with my mom and i. when trying on the actual dress for my prom, it was clearly poorly made with threads coming off it, the dress was also far too big and the workers blamed me for “losing weight” when i was clearly the exact same size. we took it home anyways after signing a contract without being given a chance to read it and when trying on the dress a second time at home it gave no support and the strap ripped just from putting my boob into the dress. from further inspection of the dress i realised the whole thing was like that and even the other strapwas on its way out, after paying £500 for a dress and a plastic bag i expected a little more from it. i’ve got two weeks left till prom and no place to alter it with no time to find another dress

On the initial visit to choose a wedding dress for my fiancée, the staff were good in helping he choose a suitable dress (it was not a traditional white wedding dress, but more of a bridesmaid dress instead). It apparently takes 17 weeks for them to have the dress made, and we were informed that we would have to make our own arrangements for any alterations which we understood as they are not made to measure. Once we got the call that the dress was ready, we were not allowed to simply turn up and collect it but had to book an appointment which were limited in availability and would have meant that we would have to wait another two weeks for a weekend appointment. However, we did get a call back that an appointment had become available sooner. And then the problems started. Upon arrival to collect the dress, we were not allowed to try the dress on first but were forced to sign to say that the dress was OK before we could even inspect it, which left us with little option. Once my fiancée tried the dress, it was ill fitting, damaged clasps and a slightly different material to the one she initially tried and ordered, but again had no choice but to accept the dress. Once home, the more we thought about it, the more it seemed that something didn't feel right with the situation so we called the shop to raise our concerns, but the only solution offered was that we could bring the dress back for inspection, with a view to potentially do a rush order on a new dress IF they agreed with our concerns, but then that would not leave us enough time to have any alterations done, and there was no guarantee that a new dress would be any better. So, we have had to work with the dress we have and arrange for a professional tailor to make alterations which has cost more that the cost of the dress itself. The tailor has also informed us that for the type of dress we ordered, that we were incorrectly advised on sizing. The whole situation from the point of collection has left a really bad taste in our mouths, as it is simply unprofessional to force someone to accept goods without being able to inspect/try on!

Be very wary of using this company.

EDIT: Following on from the reply from the company:

On collection, we were categorically told that we could not inspect or try on the dress unless we signed for it first to say that it was OK, which clearly it was not, and I suspect that you realised this hence forcing us to sign for the dress first.

Following my complaint over the phone, yes you offered to have a look at the dress but given the timescales involved, it would not have left us enough time to have any alterations made (which are significant as the dress was not the same as the one tried on in the shop), and having consulted with a professional tailor to work with what we have, she has advised that we were advised incorrectly in terms of sizing with a view to having alterations made, and I trust the professional over yourselves.

I wish we had read the reviews before we visited as these problems seem to be a common theme, and we would definitely advise people to avoid this company.