I bought a beautiful floral high low dress size 16 and the dress DID NOT look like the picture. i had to pay $$$ to have the dress altered because they wanted to give me $13.00 credit or $90 and i ha... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Shocking experience. I really wouldn’t waste your money because it’s pretty much a scam. You’ll pay for returns about £50 in total to return multiple items and they also take a “re stocking fee”... Zobacz więcej
Reakcja na opinię
I would not even give 1 star if I could. The quality is poor and customer service is appalling. Not only they charge a fortune for delivery, you pay double or more for returns and you'll not get full... Zobacz więcej
Reakcja na opinię
Should have read reviews before panic buy for upcoming wedding. Dresses zips don’t do up because flowers sewn into zips, size about 3x too small, had to pay £50 to return as they are China which is no... Zobacz więcej
Reakcja na opinię
1,5
Bardzo słaba
323 recenzji
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Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 47% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
I bought a beautiful floral high low…
I bought a beautiful floral high low dress size 16 and the dress DID NOT look like the picture. i had to pay $$$ to have the dress altered because they wanted to give me $13.00 credit or $90 and i had to pay for the shipping of the item back and shipping for replacement and only for the same item. Horrible customer service they know how to take advantage of people and the current economy HORRIBLE PLACE TO PURCHASE ANYTHING FROM!
26 sierpnia 2026
Opinia niezależna
Do not order from this company that…
Do not order from this company that there dress are not size right and they take you money and don’t want to give it back once they have received the return saying it was in the 7days. Horrible company DO NOT BUY FROM THEM
5 sierpnia 2026
Opinia niezależna
A scam and rip off! Stay away!
I would not even give 1 star if I could. The quality is poor and customer service is appalling. Not only they charge a fortune for delivery, you pay double or more for returns and you'll not get full refund as they will deduct a considerable amount for what they call handling and restocking. Basically you will end up out of pocket. A scam! Stay away! I have reached out to customer services only for them to justify their outrageous and audacious charges unlike any other retailer. Their apologetic replies are standard AI generated messages. They must issue full refund since I, the customer, have paid over £50 for delivery and return. My honest advice is 'don't fall into the same trap". I'm shocked that these scammers are still allowed to trade and rip people off.
28 sierpnia 2026
Opinia niezależna
Odpowiedź od Leely
Dear Randa,
We are truly sorry to read your review – and we completely understand your frustration. 😔
The experience you've described – poor quality, unexpected costs, and a disappointing returns process – is absolutely not what we want any customer to go through. We take your words very seriously, and we are genuinely concerned about the issues you've raised.
We would really like the opportunity to look into your case personally and see if there is anything we can do to address your concerns. Please reach out to us directly at customercare@leely.com with your order number and any relevant details, and our senior support team will prioritize your case and do their utmost to find a fair resolution.
We understand that you may not wish to shop with us again, and we respect that – but we still want to do right by you. Your feedback is invaluable in helping us improve our products, policies, and service.
We hope to hear from you and sincerely apologize for the frustration this has caused. 🙏
Best regards,
Leely Customer Care Team
Shocking experience
Shocking experience.
I really wouldn’t waste your money because it’s pretty much a scam.
You’ll pay for returns about £50 in total to return multiple items and they also take a “re stocking fee” on everything.
Dresses are absolutely nothing like the photos, especially the wedding & bridesmaid ones. Scam company won’t help you, don’t diffuse any situations or offer help. Avoid at all costs they need to be shut down .
20 sierpnia 2026
Opinia niezależna
Odpowiedź od Leely
Dear Philamena Driscoll,
We sincerely apologize for the experience you've had. 😔
What you've described – items not matching photos, high return costs, restocking fees, and a lack of helpful support – is deeply concerning to us. We completely understand why you feel the way you do, and we take your words very seriously. This is absolutely not the standard of service or product quality we strive for.
We would genuinely like the opportunity to look into your case personally and see what can be done to address your concerns. One of our senior team members will prioritize your case and do everything they can to find a fair resolution for you.
We understand that you may not wish to shop with us again, and we respect that completely – but we still want to do right by you. Your feedback is invaluable in helping us improve, and we are committed to taking it seriously.
We truly hope to hear from you and again, we are deeply sorry for the frustration and disappointment this has caused. 🙏
Best regards,
Leely Customer Care Team
Website is advertised as a UK site…
Website is advertised as a UK site which it is not, products are awful and when you try and return you are told you have to send them to the USA and the costs are extortionate, avoid
24 sierpnia 2026
Opinia niezależna
Odpowiedź od Leely
Dear customer,
Thank you for sharing your feedback. 🙏
We completely understand your frustration regarding the shipping location and the return costs you encountered. Being led to believe we are a UK-based site when that wasn't the case is truly disappointing, and we apologize for any confusion caused. We also hear you loud and clear on the product quality – this is not the standard we aim for, and we take your comments very seriously. 😔
We would really like the chance to look into your order personally and see if there's anything we can do to address your concerns. Please reach out to us directly at customercare@leely.com with your order number and any relevant details. Our senior support team will prioritize your case and do their best to find a fair resolution.
We know you may not wish to shop with us again, and we respect that – but we still want to make things right where we can. Your feedback is invaluable in helping us improve both our service and our transparency.
We hope to hear from you and sincerely apologize for the disappointment this has caused. 🙏
Best regards,
Leely Customer Care Team
Horrible return policy and sizing
Horrible return policy and sizing. I was on vacation when I received the dress which took forever to come btw so I missed my return window of 7 days by not a lot and they couldn’t accept the return and wanted to instead give me a $10 coupon
18 sierpnia 2026
Opinia niezależna
Odpowiedź od Leely
Dear Elyse leonard,
Thank you for sharing your experience with us – we truly appreciate your honesty, and we're genuinely sorry to hear about the frustration you've gone through. 😔
We completely understand how disappointing it must have been to receive your dress late, especially while you were on vacation, only to find that the sizing wasn't right and the return window had already passed. We also hear your concern about the 7-day return policy – we know it can feel restrictive, and we're taking your feedback seriously as we continue to review our policies.
We would really like the opportunity to look into your case personally and see if there's anything more we can do to help. Please reach out to us directly at customercare@leely.com with your order number and any relevant details. One of our senior team members will prioritize your case and do their best to find a fair resolution for you.
We understand you may not wish to shop with us again, and we respect that – but we still want to do right by you. Your feedback is invaluable in helping us improve, and we are committed to making our policies and communication clearer for all our customers.
We truly hope to hear from you and again, we sincerely apologize for the disappointment this has caused. 🙏
Best regards,
Leely Customer Care Team
This company is a scam
This company is a scam. Worse than shein level of clothing for 10 x the price. Almost impossible to return items.
I have disputed the cost as this is fraud
25 sierpnia 2026
Opinia niezależna
Odpowiedź od Leely
Dear Emily,
We are genuinely concerned to read your review and want you to know that we take your feedback very seriously. 😔
We're truly sorry that our products and return process did not meet your expectations. We understand your frustration, and we want to assure you that we never intend for any customer to feel this way.
Our quality standards and return policies are clearly outlined on our website, and we strive to be transparent with all our customers. If you have any further questions or concerns regarding your order, please don't hesitate to reach out to us directly at customercare@leely.com—we would be happy to look into your case personally and see if there's anything more we can do. 💬
We hope to have the opportunity to address your concerns directly.
Best regards,
Leely Customer Care Team
One of the worst products I have ever…
One of the worst products I have ever purchased. The suit had nothing to make with the photo that they advertised.. Tight even if you size up, no labels better to order from shein or Temu. The prices unreasonable high 110£ for a suit that barely is worth it for 20£ BIG SCAM . I asked for a refund they told me to send the order and I HAVE to pay the transport from GB to USA that probably it will cost more than 50£ so is not worth it at all the power so they give me a refund of 35£ … very bad experience, read first the reviews before order guys.
24 sierpnia 2026
Opinia niezależna
Odpowiedź od Leely
Dear Angela Aliou,
Thank you for sharing your feedback with us. We're truly sorry to hear that the suit did not meet your expectations and that you feel disappointed with your purchase. 😔
We completely understand how frustrating it can be when a product doesn't match what was expected, and we regret that this was your experience.
Regarding your return and refund, we want to clarify that our team processed your case in accordance with our return policy, which is clearly outlined on our website. Return shipping costs are the customer's responsibility, and the refund offered was calculated based on our standard guidelines. We understand this may not have been the outcome you hoped for, and we genuinely hear your concerns. 📋
If you would like to discuss your case further or have any questions, please don't hesitate to reach out to us directly at customercare@leely.com—we're here to help. 💬
We truly regret that your experience has been less than satisfactory, and we will carry your feedback forward as we continue to improve.
Best regards,
Leely Customer Care Team
Absolute SCAM
Absolute SCAM. Do not use this company, avoid at all costs. Dress took nearly a month to receive. Fooled by the UK address but it was shipped from what is clearly a sweatshop Chinese outfit. Was too late to take on holiday with me and their response was we have a 2 week processing time in addition to the 3-10 business days for shipping. Took over a month to receive. Customer services were terrible. Is clearly AI spouting out standard replies. The dress was appalling quality. Looked nothing like the picture and absolutely stank of chemicals. Their reply? Air it out for a few days to get rid of the ‘slight scent’ it is probably because the dress is new and from transit?! Won’t refund original £15 shipping and return cost was £42 to ship to Texas and I had to pay import taxes. The whole outfit is one massive scam. It’s cost me over half of the price of the dress just to deal with them and I have nothing in return.
22 sierpnia 2026
Opinia niezależna
Odpowiedź od Leely
Dear Alison Smith,
Thank you for your review – we appreciate you taking the time to share your experience. 🙏
We completely understand how frustrating it must have been to wait nearly a month for your dress, especially when you were hoping to take it on holiday. The product quality, chemical smell, and mismatch with the photos are certainly not what any customer would expect. 😞
We also recognise that the shipping costs, return fees to Texas, and import taxes added even more disappointment to an already difficult process.
If you have any questions or need assistance regarding your order, please don't hesitate to reach out to our team at customercare@leely.com – they're available to help. 💌
Best regards,
Leely Customer Care Team
Terrible
Terrible
This site should not be running
Claim to be .co.uk...comes from China...however it is the items. Not cheap and they are way to small...I woukd need to order another 3 sizes up..strange shape
You have to pay a hefty postage then on top of that another hefty postage to return the item to the States!!
I was stupid not to read the reviews...I never buy online but trusted this company...never again
Shouldn't be allowed!
22 sierpnia 2026
Opinia niezależna
Odpowiedź od Leely
Dear nicky,
Thank you for your honest feedback – and I'm truly sorry to hear how frustrating this experience has been for you. 😞
I completely understand your disappointment with the sizing, postage costs, and the misleading site location. You trusted this company and were let down – that's not how it should be, and your warning is absolutely valid.
If you have any questions or need assistance, please don't hesitate to contact customercare@leely.com – they're there to support you. 💌
Wishing you a much better experience next time. 🌷
Best regards,
Leely Customer Care Team
Marin was extremely helpful
Marin was extremely helpful, professional, and kind throughout the whole process. They were patient, attentive, and made sure all my questions were answered clearly. I really appreciated the excellent customer service and the effort Marin made to assist me. I would definitely recommend Marin for their outstanding support. Thank you, Marin!
19 sierpnia 2026
Odpowiedź od Leely
Dear Paula T,
Thank you so much for your wonderful review! 🌟
We're absolutely delighted to hear that Marin provided you with such helpful, professional, and kind service throughout the entire process. It's great to know that Marin was patient, attentive, and made sure all your questions were answered clearly. 😊
We'll be sure to share your kind words with Marin—it will absolutely make their day! Thank you for taking the time to recognize their outstanding support. 💛
We truly appreciate your recommendation and can't wait to have you shop with us again soon! ✨
Best regards,
Leely Customer Care Team
If I could give a minus star I would!! AVOID
If I could give a minus star I would! Advertise as LeelyUK. Messaged before buying to check it was legit and returns would be easy and ok. Lovely email response …. Yes no problem all good. Dress arrived. Cheap. Nasty. Not the fabric design in the picture. Sizing well off. Contacted gently to return. Total nightmare. Offered little help and frankly insulting options. Scam scam scam. Out of pocket with a crap dress. AVOID AVOID AVOID. NOT UK. Usually quite a savvy shopper but went ahead despite an uneasy feeling. Lesson learnt. When will this kind of crap be cracked down on? 🤬
12 sierpnia 2026
Opinia niezależna
Odpowiedź od Leely
Dear MsKi ,
Thank you for your feedback, and we are truly sorry to hear about your experience. 😔
We completely understand your frustration and disappointment. The dress you received clearly did not match what was advertised in terms of quality, fabric, design, and sizing, and we sincerely apologize for that. We also regret that the return process was not the smooth and easy experience you were initially promised. 🙏
This is absolutely not the standard of service we strive to provide, and we take your concerns very seriously. We hear your frustration, and we want to do whatever we can to make things right for you. 💛
We would really appreciate the opportunity to look into your case personally and find a proper resolution. Please reach out to us directly at customercare@leely.com so we can assist you further and address your concerns with the attention they deserve.
We are truly sorry that we let you down, and we hope you will give us a chance to make it better. 🤍
Best regards,
Leely Customer Care Team
Odpowiedź od Leely
Dear Linda,
Thank you so much for your kind words! 🌟
We're so glad to hear that you found our service helpful and efficient. That's exactly what we aim for with every customer! 😊
Thank you for taking the time to share your experience. It truly means a lot to our entire team. We can't wait to have you shop with us again soon! ✨
Best regards,
Leely Customer Care Team
As others have written
As others have written. Avoid this company at all costs - I too wish I’d read the reviews. My daughter was fooled by the .co.uk website.
Numerous emails back and forth, Leely missed the event date, the courier updates were all wrong, requested a return, paid £25 for the privilege through DPD, sent all the relevant documents to Leely, parcel sent back to an address in the USA, to find the parcel has been returned back to me due to the fact that Leely hadn’t acted on an email sent by the courier in the USA. I’ve been offered £35 as compensation. Avoid at all costs.
2 lipca 2026
Opinia niezależna
Odpowiedź od Leely
Dear Donna Dorey,
Thank you for your honest feedback, and we are truly, truly sorry to hear about your experience. 😔 This is absolutely not the level of service we strive to provide, and we completely understand why you feel so disappointed.
We can only imagine how frustrating it must have been – for your daughter to miss her special event, to deal with confusing courier updates, and then to go through all that trouble with the return, only to have the parcel sent back to you. 😞 That is a lot to go through, and we sincerely apologize for every bit of inconvenience we've caused.
We also hear you loud and clear about the £35 compensation – we understand that this does not make up for the disappointment and stress you've experienced. We would really like to personally review your case again and find a more fair and satisfactory resolution for you. Could you please reply to us directly so we can make things right? We genuinely want to do better for you. 💛
We know that words alone cannot undo what happened, but we truly value our customers, and we are committed to learning from this and regaining your trust. We hope you'll give us the chance to resolve this properly.
Again, from the bottom of our hearts, we are so sorry. 🌸
Best regards,
Leely Customer Care Team
Avoid at all costs
Avoid at all costs. Bought two dresses for a wedding 3 weeks in advance, the shipping time is displayed clearly but not the processing time. The dresses arrived a day before I needed them but the quality was poor and the fits didn’t suit me so I wanted to return. The back and forth to get the returns process is ridiculous, additional fees, repeated questions and delay tactics. I would never use this company again and do not recommend for anyone in the uk. They charge another delivery fee plus 15% extra to return two items in the same package. Utterly ridiculous and no real customer service. Given the prices of the dresses totally unacceptable, avoid!
7 sierpnia 2026
Opinia niezależna
Odpowiedź od Leely
Dear,
Thank you for your feedback – we're sorry to hear you were disappointed with your experience. 😔
We understand your concerns around the returns process and the additional fees – these are outlined in our policy, but we appreciate they may have felt frustrating. 😣
We've noted your comments about the communication delays as well, and we'll be reviewing this with our team.
To move things forward, please reach out to us directly at 📧 customercare@leely.com with your order number, and we'll do our best to assist you promptly. 💨
We value your honesty and hope we can work this out together. ❤️
Best regards,
Leely Customer Care Team
Purchase at your own risk
Purchase at your own risk, they will run out the return/cancellation windows by emailing lots of followup questions, requiring pictures, etc. There is no publicly listed address to return items, and returns are only approved at their discretion. Purchase from reliable sites that have standard policies rather than these specialty online stores - i've learned my lesson!
6 sierpnia 2026
Opinia niezależna
Odpowiedź od Leely
Dear,
Thank you for sharing your experience – we're sorry to hear you feel this way. 😔
We understand your frustration regarding the return process and the questions asked along the way. These steps are in place to ensure we have all the necessary information to handle each case properly – but we hear that the process didn't meet your expectations. 😣
Regarding the return address and approval process – these are outlined in our policy, and we always aim to handle requests fairly and in good time.
We've taken your comments on board and will review our procedures to see where we can improve. 📝
If you have an outstanding issue, please feel free to reach out to us at 📧 customercare@leely.com with your order number, and we'll look into it for you.
We appreciate your honesty and wish you all the best with future purchases – wherever they may be. ❤️
Best regards,
Leely Customer Care Team
Should have read reviews before panic…
Should have read reviews before panic buy for upcoming wedding. Dresses zips don’t do up because flowers sewn into zips, size about 3x too small, had to pay £50 to return as they are China which is not clear when you order, my parcel was returned now they are offering me £30 refund for over £300 worth of dresses. Avoid - don’t be fooled by pretty pictures - DO NOT BUY FROM THUS CHINESE COMPANY- total nightmare
4 sierpnia 2026
Opinia niezależna
Odpowiedź od Leely
Dear,
We are sorry to read about your experience and completely understand your frustration. 😔
Regarding the sizing, quality, return costs, and refund offer – we acknowledge that these did not meet your expectations. We would like to review your case personally to see if we can reach a fair resolution.
Please email us directly at customercare@leely.com – and we will take a fresh look at your case, review all the details, and respond to you promptly with a fair outcome. 💚
We appreciate your honesty and hope you'll give us the chance to address your concerns properly.
Best regards,
Leely Customer Care Team
0 out of 10
0 out of 10. Awful dresses not matching picture at all. Terrible customer service. Breaking all sorts of customer rights by refusing full refunds and charging huge shipping fees even when products are completely faulty or wrong! DO NOT BUY!
26 lipca 2026
Opinia niezależna
Odpowiedź od Leely
Dear,
We are sorry to read your review and completely understand your frustration. 😔
We would like to review your case personally – including the product quality, refund offer, and shipping fees – to see if we can reach a fair resolution.
Please reach out to us at customercare@leely.com – and we will take a fresh look at everything and respond to you promptly. 💚
Thank you for your honesty – we appreciate it.
Best regards,
Leely Customer Care Team
If I could give 0 stars...
If I could give 0 stars, I would - ordering from a UK domain name, I was not expecting to receive cheap rubbish from China and then be told that returns were at my own risk&expense to the USA. I'm out £600 and stuck with bad quality items. AVOID THIS COMPANY!!!!
13 czerwca 2026
Opinia niezależna
Odpowiedź od Leely
Dear,
Thank you for your feedback – we're genuinely sorry to hear about your disappointment. 😔
We understand your frustration regarding the origin of our products and the returns process. Our shipping and return policies are clearly stated on our website, but we appreciate that they may not have aligned with your expectations. 😣
We take your comments seriously and will review how we present this information to avoid any confusion for future customers. 📝
If you have an outstanding issue you'd like us to look into, please reach out to us at 📧 customercare@leely.com with your order number, and we'll do our best to assist.
We wish you all the best. ❤️
Best regards,
Leely Customer Care Team
Awful customer service and try to…
Awful customer service and try to charge you at any given opportunity.
17 lipca 2026
Opinia niezależna
Odpowiedź od Leely
Dear,
Thank you for sharing your experience – we're sorry to hear you feel this way. 😔
We understand your frustration regarding the service and the charges you've mentioned. Our policies are clearly outlined on our website, but we appreciate that they may not have been what you expected. 😣
If you have an outstanding issue you'd like us to look into, please feel free to reach out to us at 📧 customercare@leely.com with your order number, and we'll do our best to assist.
We wish you all the best. ❤️
Best regards,
Leely Customer Care Team
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