Leely Recenzje 

323
Wynik TrustScore: 1.5 na 5

1,5

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

I bought a beautiful floral high low dress size 16 and the dress DID NOT look like the picture. i had to pay $$$ to have the dress altered because they wanted to give me $13.00 credit or $90 and i ha... Zobacz więcej

Oceniono na 1 z 5

Shocking experience. I really wouldn’t waste your money because it’s pretty much a scam. You’ll pay for returns about £50 in total to return multiple items and they also take a “re stocking fee”... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

I would not even give 1 star if I could. The quality is poor and customer service is appalling. Not only they charge a fortune for delivery, you pay double or more for returns and you'll not get full... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Should have read reviews before panic buy for upcoming wedding. Dresses zips don’t do up because flowers sewn into zips, size about 3x too small, had to pay £50 to return as they are China which is no... Zobacz więcej

Reakcja na opinię

1,5

Bardzo słaba

Wynik TrustScore: 1.5 na 5

323 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Odpowiada na 47% z negatywnych recenzji

Zwykle odpowiada w ciągu 2 tygodni

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1,5

Wszystkie recenzje

(323)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 149

Napisz recenzję
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Oceniono na 1 z 5

Terrible quality

Terrible quality, awful customer service and zero returns policy. Chinese tat dress absolutely nothing like the photo on the website.
DO NOT BUY

15 lipca 2026
Opinia niezależna
Logo Leely

Odpowiedź od Leely

Dear,

Thank you for sharing your experience – we're sorry to hear you were disappointed. 😔
We understand your frustration regarding the product quality, customer service, and returns policy. Our policies and product descriptions are clearly stated on our website, but we appreciate that they may not have met your expectations. 😣
If you have an outstanding issue you'd like us to look into, please feel free to reach out to us at 📧 customercare@leely.com with your order number, and we'll do our best to assist.
We wish you all the best. ❤️

Best regards,
Leely Customer Care Team

Oceniono na 1 z 5

SCAM

SCAM! Beware. Dress was awful chinese quality. Delivered late and worst still they “export” to the US through their refund process. They have you send adress that arrives from China, to the US with delivery AND TAX fees applied to you. DO NOT and I mean it DO NOT buy from these scammers.

14 lipca 2026
Opinia niezależna
Logo Leely

Odpowiedź od Leely

Dear,

Thank you for sharing your experience – we're sorry to hear you were unhappy. 😔
We understand your frustration regarding the product quality, delivery, and the returns process. Our policies are clearly outlined on our website for customers to review before purchasing, though we appreciate they may not have aligned with your expectations. 😣
Your comments have been noted and will be reviewed internally. 📝
If you have an outstanding issue you'd like us to look into, please feel free to reach out to us at 📧 customercare@leely.com with your order number, and we'll do our best to assist.
We wish you all the best. ❤️

Best regards,
Leely Customer Care Team

Oceniono na 1 z 5

Returns are a joke

They won’t post this review but regardless- their return policy is nonsense, they have different timelines (7 vs 14 days) on different parts of the website; they don’t tell you it’s international shipping to return and they don’t disclose the international taxes you have to pay to return. Cost me £30 to return an £80 dress which didn’t fit right and smells like fish on arrival. DO NOT USE!!!

14 lipca 2026
Opinia niezależna
Logo Leely

Odpowiedź od Leely

Dear,

Thank you for sharing your experience – we're sorry to hear you were disappointed. 😔
We understand your frustration regarding the return timeline discrepancies, international return shipping costs, and the condition of the dress upon arrival. Our policies are clearly stated on our website, though we appreciate they may not have been what you expected. 😣
Your comments regarding the inconsistent timeline information have been noted and will be reviewed internally. 📝
If you have an outstanding issue you'd like us to look into, please feel free to reach out to us at 📧 customercare@leely.com with your order number, and we'll do our best to assist.
We wish you all the best. ❤️

Best regards,
Leely Customer Care Team

Oceniono na 5 z 5

I placed an order with Leely but then…

I placed an order with Leely but then cancelled within 24hrs by email and got confirmation email back confirming my cancellation and refund. Thank you to Riley and Marin for great customer service. Refund was back in my account 6 days later.

2 lipca 2026
Opinia niezależna
Logo Leely

Odpowiedź od Leely

Dear,

Thank you so much for taking the time to share your positive experience – it truly means a lot to us! 😊
We're delighted to hear that Riley and Marin were able to assist you promptly and that your cancellation and refund were handled smoothly. We'll be sure to pass along your kind words to them – they'll be absolutely thrilled!
We understand that things don't always go to plan, but we're glad we could make it right for you. Your feedback reminds us why we do what we do. ❤️
If you ever need anything else, we're always here to help .
Wishing you all the best! 🌷

Best regards,
Leely Customer Care Team

Oceniono na 1 z 5

Incorrectly sized garment which they…

Incorrectly sized garment which they then refused to refund. Not UK based and took nearly 3 weeks to arrive.
Do not use this company.

8 lipca 2026
Opinia niezależna
Logo Leely

Odpowiedź od Leely

Dear,

Thank you for sharing your experience – we're sorry to hear you were disappointed. 😔
We understand your frustration regarding the sizing, refund outcome, and delivery timeframe. Our sizing guides and shipping timelines are available on our website for customers to review before purchasing, though we appreciate they may not have met your expectations. 😣
Your comments have been noted and will be reviewed internally. 📝
If you have an outstanding issue you'd like us to look into, please feel free to reach out to us at 📧 customercare@leely.com with your order number, and we'll do our best to assist.
We wish you all the best. ❤️

Best regards,
Leely Customer Care Team

Oceniono na 1 z 5

FAKE IMAGE AND REVIEW

This company uses AI to generate fake reviews. The product images are also AI-generated, and the actual items received do not match what was shown. Moreover, they do not allow returns or refunds.

3 lipca 2026
Opinia niezależna
Logo Leely

Odpowiedź od Leely

Dear,

Thank you for sharing your concerns – we're sorry to hear you feel this way. 😔
We want to assure you that all product images on our website are of actual items, and we do not engage in generating fake reviews. That said, we understand your disappointment if the item you received did not match your expectations. 😣
Our return and refund policies are clearly outlined on our website for customers to review prior to purchase. We appreciate that they may not have aligned with what you were looking for.
Your comments have been noted and will be reviewed internally. 📝
If you have an outstanding issue you'd like us to look into, please feel free to reach out to us at 📧 customercare@leely.com with your order number, and we'll do our best to assist.
We wish you all the best. ❤️

Best regards,
Leely Customer Care Team

Oceniono na 1 z 5

DO NOT BUY FROM LEELY! Terrible quality and refunds are a nightmare!

I bought a dress from Leely hoping to wear to a wedding and paid £86 in total. It was absolutely awful! I would give this less than 1 star if I could. The quality was so bad it felt worse than items of Shein (and yet a lot more expensive) there were no labels or anything in the dress, and it felt really cheap and didn’t look like the pictures on the website. It had stitches that were already unthreaded and not sewn together properly. It was the worst quality, smelt weird and looked terrible. So I started the refund process which was also really poor. They kept trying to persuade me to keep the dress and not bother returning as it was complicated and will probably have logistical issues. The return also cost me a further £20 to send back! Do not buy from here, I found a lovely dress from Club London which came the next day looked lovely and felt great quality, and would have been so much easier to return if needed with a legitimate company! Learnt my lesson not to shop with non-reputable companies. Wish I had never bought anything from here, please save your money and buy elsewhere

9 czerwca 2026
Opinia niezależna
Oceniono na 1 z 5

Fraudulent company based in China

Fraudulent company based in China!
DO NOT BUY - they don’t deliver and when you chase they give excuses like van caught fire!
If you cancel they deduct shipping/ handling fee - which is outrageous as nothing was received so a complete failure of their side of the sale and purchase.

They say 100pc refund but won’t admit it how much was deducted - so whole company is a ruse to extort money via admin cost for items they are not actually sending.

Needs a govt investigation into false businesses online - I’ve now spotted so many online platforms claiming to be based in Netherlands with a mbl number for customer service who chi isn’t real and return adrs in China!

25 czerwca 2026
Opinia niezależna
Oceniono na 1 z 5

Disappointment all round!

I ordered a beautiful looking dress from this company, and because the website was a .UK one, I thought it was UK based so ordered in my usual size. The dress arrive and the sizing is entirely small in parts of the dress. I have emailed them asking to return for a refund for the price of the address and they said I can either have £7 back, a £57 voucher to purchase the same item or return at MY cost and they will consider a refund if the item is ok. The dress cost £85 so the £57 voucher doesn’t cover it and I needed the dress for this coming weekend. The company is based in China, not the UK so they are purposely misleading people. Avoid avoid avoid

24 czerwca 2026
Opinia niezależna
Oceniono na 1 z 5

Suit not as per website pictures

Suit not as per website pictures. Makes it very hard to return goods. USA address. Royal Blue Velvet Suit size 12 ordered its more a size 6. Terrible quality. DO NOT BUY FROM THIS COMPANY. The reviews are justified.

7 czerwca 2026
Opinia niezależna
Oceniono na 1 z 5

SCAM!!!

If I could give no stars I would, got a £96 dress from leely with postage it came it looked like a £10 cheap dress that was so small, asked for a refund they sent me an address to send back which cost another £25 to ship to America a month and a half later the joke of a dress is returned to me!!! they have faked an address to send it back to.... now they have ignored my messages!! Absolutely disgusting scam company avoid at all costs out of £120 for a £10 dress!

20 czerwca 2026
Opinia niezależna
Oceniono na 1 z 5

Scam!!!

I ordered my wedding dress from Leely UK believing I was buying from a UK company. I only discovered afterwards that this was not the case. The branding is incredibly misleading.

The dress that arrived is of terrible quality and nothing like I expected. As a bride, I am absolutely devastated and would never wear it on my wedding day.

When I complained, I was offered just £6 to keep it or a voucher to buy another dress from the same company. The only other option was to pay to return it overseas at my own expense.

This is completely unacceptable. I wish I had read the reviews before ordering. I feel misled, out of pocket and extremely disappointed. I would strongly advise others to avoid this company.

20 czerwca 2026
Opinia niezależna
Oceniono na 1 z 5

Fraudulent company

If I could give a negative review in would. Fraudulent company operating from China despite .co.uk website. Dresses ordered are significantly different in size than what is advertised. Company refuse to accept returns, and when pushed will only allow goods to be returned to America at buyers expense. AVOID AVOID AVOID

18 czerwca 2026
Opinia niezależna
Oceniono na 1 z 5

I am disgusted

I am disgusted. I ordered 2 dresses after it claimed to be a UK company. Then I had an email saying they are shipping from abroad and it would cost too much to send one back. I replied immediately, no response and asked for my money back within 24hours. I said don’t send the items I cancel my order. All online with their policy. I have heard nothing. I am devastated as the dresses were lovley looking but I fear they are a complete scam . Still no reply. I hope you do the right thing and refund my my money.

16 czerwca 2026
Opinia niezależna
Oceniono na 1 z 5

Wrong size, problem with return. Avoid!

I ordered a suit in size XL (44) where the sleeves should be 26.5 inches but I received a 24" length. The sleeves were too short.
When I reported the issue that I received the wrong size, I was told that I had to send the suit back to the USA at my own expense, which is absolutely absurd because it was not my fault that I was sent the wrong size.
I was offered a partial refund and to keep the suit, but why would I need a suit that is too small? I sent it back yesterday. The shipping cost was £35. I opened PayPal case and I hope they will help me get my money back.
The only positive thing I can say is that the material and quality of the suit was really good. The only problem is that they have the wrong size chart on their website.
I do not recommend buying from them, another attempt to sell Chinese products on UK websites

29 maja 2026
Opinia niezależna
Oceniono na 5 z 5

Polka dot dress

Communication was excellent.
The dress arrived well within expected time frame .In fact it arrived well before the quoted delivery date. It is of good quality ,well made and fits perfectly apart from being too long, but that’s my fault .I thought I would need extra length but I didn’t . Only down side for me was packaging . For the money I’d spent I expected a box and my dress folded with tissue . It was crammed into a tiny plastic bag. The dress looks lovely on so I can forgive that.

2 czerwca 2026
Opinia niezależna
Oceniono na 1 z 5

If i could give them zero i would

If i could give them zero i would. I purchased an item and wanted to return due to the fit. The item took 4 weeks to arrive. I decided within 12 days to return. After sending an email requesting a refund they stated there return policy was 7 days. I sent them a screenshot of the return policy that was attached to my receipt, which stated I had 14 days to return. They ignored my request and proof and started they would not accept the return after 7 days. Avoid this company at all cost. They are not honest.

30 maja 2026
Opinia niezależna
Oceniono na 1 z 5

Poor returns policy

I have been unable to get a satisfactory refund on items ordered. I had checked their refund policy before ordering, but when I requested a return and refund they wanted the items posted to USA and the postage and customs costs are not covered, so it turns out to be an expensive process.

29 maja 2026
Opinia niezależna

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