Weatherseal Home Improvements 

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Weathersealed or weatherseal. You think it's a famous reputable company but a bunch of rude, patronising cowboys with no scruples or pride in their work. Claim not to use subcontractors but they do. D... Zobacz więcej

Oceniono na 1 z 5

Do not use, unprofessional, liars. Lucky I paid using my credit card so I'm getting my money back through Section 75 of the consumer credit act. For anyone else that used any kind of credit to pay,... Zobacz więcej

Oceniono na 3 z 5

Sales person quite pushy think she was pretty new at job surveyor didn't explain things like needing a building warrant Installation team were good explained things very clean and friendly great jo... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

A very professional team of installers and did the whole job in 1 day. Although they cracked a tile in bathroom and didnt say, main door frame needs adjusted as it sticks when closing and noone has be... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

Informacje przekazane przez różne źródła zewnętrzne

Weatherseal is proud to be part of the Clearwin Group, the number one choice for energy efficient products in the UK. The brand has been synonymous with improving homes since 1963, renowned as experts in energy efficient home improvement products and installation. We specialise in A-Rated, energy efficient product ranges including our exclusive ECOa Windows, a wide range of external doors, roofline, conservatories and porches.


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Wszystkie recenzje

(472)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 0

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Oceniono na 5 z 5

Tells you to write a review and get a 10 pound Amazon gift card no email with free gift card yet ?

Craig and Stuart team 25 were very neat and tidy and professional at what they did.if we noticed something wrong the sorted it out right away a credit to themselves and weatherseal.many thanks .

14 września 2018
Opinia niezależna
Logo Weatherseal Home Improvements

Odpowiedź od Weatherseal Home Improvements

Good morning Mr Stewart,

Thank you for your 5-star review of our company. I am delighted that you found our fitting teams of a very high standard and you are happy with the service you received.
On behalf of the company, I’d like to thank you for choosing Weatherseal for your new home improvements.

Kind regards,

John
Customer Care team

Oceniono na 4 z 5

Had new windows fitted yesterday and…

UPDATE: Since this review Weatherseal have contacted me and sent someone out to remove the streaky marks. The windows are now OK and I am very pleased with them.

Had new windows fitted yesterday and installation team were great, however whilst putting my curtains back up this morning I have noticed lots of grey streaky marks on the frames. I tried washing these off but some still remain. Also, when placing my order I asked the Sales Rep, and also the Surveyor, if my current blinds would still fit and was assured they would. Unfortunately the top rails are about 1 or 2 cm too long and I am now having to replace blinds (which were only 2 years old). Not very happy!!!

11 września 2018
Opinia niezależna
Logo Weatherseal Home Improvements

Odpowiedź od Weatherseal Home Improvements

Good Afternoon,

I am pleased that you were happy with the fitting teams. I have contacted you via private message regarding the streaks on your windows.
I want to thank you for choosing Weatherseal for your new home improvements.

Kind Regards,

John
Customer Care Team

Oceniono na 4 z 5

Good tidy workers but sticky mark left…

Good tidy workers but sticky mark left on one of the windows we are still struggling to remove

8 września 2018
Opinia niezależna
Logo Weatherseal Home Improvements

Odpowiedź od Weatherseal Home Improvements

Good afternoon,

Thank you for leaving your review of our company. I am please you found the fitters neat and tidy. I have sent your details across to our customer services manager to see what can be done to remove the mark on one of your windows.

I would like to thank this chance to thank you for choosing Weatherseal for your new Home Improvements.

Kindest regards,

John
Customer Care team

Oceniono na 4 z 5

My recent experience with Weatherseal

I recently had windows fitted by Weatherseal. And I must say i am thoroughly overwhelmed and impressed with the work that has been carried out. The whole service I received from the first call right up to the actual fitting has been superb. I would recommend this company to anyone who is looking for home improvements.

7 września 2018
Opinia niezależna
Logo Weatherseal Home Improvements

Odpowiedź od Weatherseal Home Improvements

Good evening,

I am very pleased that you are happy with our overall service and that you are pleased with the final product.
I would like to take this chance to thank you for giving us a 5-star rating and again, on behalf of the company, I would like to thank you for choosing Weatherseal for your new Home Improvements.

Kindest Regards,

John
Customer Care

Oceniono na 5 z 5

Great job well done

We had the last of our windows replaced by Weatherseal recently. The installation team came when they said they would and were pleasant and hardworking. They worked diligently to install the windows and left everything clean and tidy when they were finished. Our windows and doors have now all been replaced by Weatherseal and they look fantastic! Thank you Weatherseal!

6 września 2018
Opinia niezależna
Logo Weatherseal Home Improvements

Odpowiedź od Weatherseal Home Improvements

Mrs McDonald,

Thank you for this kind review! I am glad that you were happy with the overall service of our Company. On Behalf of Weatherseal, I would like to thank you for choosing us for your new home improvements.

Kindest Regards,

John
Customer Care Team

Oceniono na 5 z 5

New front and back doors

Had new front and back doors fitted by Weatherseal on Monday. Our installer Andy MacLean was super efficient and courteous. I am extremely pleased with the finished product and the excellent service we received during installation. Highly recommended.

6 września 2018
Opinia niezależna
Logo Weatherseal Home Improvements

Odpowiedź od Weatherseal Home Improvements

Mr Walker,

Thank you for reviewing our comapny with a 5-star rating. I am so glad that you were happy with our overall service. I want to take this time to thank you for choosing Weatherseal Home Improvements.

Kindest Regards,
John
Customer Care Team

Oceniono na 5 z 5

Happy with product

Happy with product. Staff very nice and delivered a quality product

5 września 2018
Opinia niezależna
Logo Weatherseal Home Improvements

Odpowiedź od Weatherseal Home Improvements

Mr Hughes,

Thank you for your positive comments about our Company. I am very pleased that you were happy with our Service and Staff.

I would like to thank you, again, for choosing Weatherseal for your new home improvements.

Oceniono na 5 z 5

uPVC windows and doors fitted very…

uPVC windows and doors fitted very quickly and efficiently with no mess. Very happy with the fitters.

3 września 2018
Opinia niezależna
Logo Weatherseal Home Improvements

Odpowiedź od Weatherseal Home Improvements

Good evening,

Thank you for your 5 star review. I am glad that you are happy with our products.

I would like to take this chance to thank you for choosing Weatherseal for your new home improvements.

Best wishes,

John
Customer Care Team

Oceniono na 5 z 5

I got new windows and doors fitted 2…

I got new windows and doors fitted 2 weeks ago. The fitters Peter and Stuart were on time every day and very tidy workers. Everything I ask to be done was completed to a very high standard. I would recommend them highly. My new doors and windows have been finished to a very high standard by the fitters and make my house complete. Thank you.

2 września 2018
Opinia niezależna
Logo Weatherseal Home Improvements

Odpowiedź od Weatherseal Home Improvements

Ms Davidson,

I am delighted that you had such a good experience with our company. I have passed your kind words onto Peter and Stuart.
I'd like to take this chance to thank you for choosing Weatherseal for your new home improvements.

Kind Regards,
John

Oceniono na 5 z 5

Right from the word GO

Right from the word GO! Sarah Brown talked us through the complete operation, so we decided to go ahead. And we were so glad that we did!!
When the time came for the windows and door to be fitted, sure enough, true to their word, the fitter, Ricki Kilgour, was at the door, and boy! what a professional he was!!
There is one thing we would like to add. You hear all these horror stories of companies who rip you off, and tradesmen who don't know their job, so we would like to say, Anybody looking for windows and doors, would be a fool not to choose WEATHERSEAL, if you want proof, COME AND SEE OURS!!!

2 września 2018
Opinia niezależna
Logo Weatherseal Home Improvements

Odpowiedź od Weatherseal Home Improvements

Good morning

What a fabulous review, not only of our Company, but one of our top Sales Agents, Sarah.

We are so pleased that you have had such a great experience with Weatherseal and would take this opportunity to thank you for choosing our Company

We hope you have a very pleasant Sunday

Kind regards


John
Customer Care Team

Oceniono na 5 z 5

New windows installation

New windows installation
Work was carried out quickly and to a high standard. Operatives were friendly and polite and took great care to leave no mess on completion of the works. Highly recommended.

1 września 2018
Opinia niezależna
Logo Weatherseal Home Improvements

Odpowiedź od Weatherseal Home Improvements

Good morning Ms Gray

We are delighted that you are so happy with your new windows that you would recommend Weatherseal

Thank you so much for your great review and for choosing our Company

Kind regards


John
Customer Care Team

Oceniono na 5 z 5

New windows

Excellent service throughout the whole process of ordering and having windows fitted. Everything was explained carefully and completed in the timescale specified at the outset. The fitting team (Job Worth Doing) did a very good job, and fitted all 7 windows in one day! They were quick, efficient and cheerful.

30 sierpnia 2018
Opinia niezależna
Logo Weatherseal Home Improvements

Odpowiedź od Weatherseal Home Improvements

Ms Campbell,

Thank you so much for your 5 star rating. I am absolutely delighted that your experience was thorough, efficient and smooth.

I would like to take this time to thank you for choosing Weatherseal Home Improvements.

Kindest Regards,

John
Customer Care Team

Oceniono na 5 z 5

Great service with no hassle.

26 sierpnia 2018
Opinia niezależna
Logo Weatherseal Home Improvements

Odpowiedź od Weatherseal Home Improvements

Good morning

We are delighted that you choose our Company for your new home improvement and that we offered such a good service

Thank you so much for choosing Weatherseal

Kind regards


Jamie
Customer Care Team

Oceniono na 3 z 5

happy with end result and price paid

happy with end result and price paid - but sales pitch was a bit of a "circus" with discussions about nearby bus stops etc - and confusion about price structure re admin fee and credit/finance discounts - was also advised that i would receive some card hat had a cash back facility for fuel,utilities etc but this has never materialised

26 sierpnia 2018
Opinia niezależna
Logo Weatherseal Home Improvements

Odpowiedź od Weatherseal Home Improvements

We have contacted the review through private message for further information so that we can identify their contract in order that we can investigate claims and rectify any issues outstanding

Oceniono na 1 z 5

FRAUD - NEVER PAY ADMIN FEE, even when promised of full refund

The sales agent applied lots of pressure even after we told her we are not convinced this is the right time for us to take on the "very good offer". She advised us to seal the offer with an admin fee of £399 and cancel within 7 days if still not sure and verbally confirmed a full refund of the admin fee she asked us to pay to seal the offer.

I cancelled within 24hrs and was absolutely surprised that the admin fee will not be paid - now her word against our word. I asked to be put in contact with the sales agent, Manisha Valand but was told she is busy with other clients and can't talk to me again. I personally thought she was friendly and a nice sale agent but now understands better, she was only doing her job of selling and pressuring us to pay the admin fee under false pretense.
***DO NOT PAY ADMIN FEE TO WEATHERSEAL and expecting to be refunded, even if the sales agent gives you their verbal confirmation that it would be refunded.

*UPDATED on 27 Sept 2019*
I am still waiting for my £399 refund. I insist Manisha Valand was fraudulent in her actions to get admin payments from us and confirming refunds within 7 days.

24 sierpnia 2018
Opinia niezależna
Logo Weatherseal Home Improvements

Odpowiedź od Weatherseal Home Improvements

Good morning

We have sent a private message to you requesting a contract number in order that we can investigate your comments in this review

Kind regards


Jamie
Customer Care Team

Oceniono na 2 z 5

Agree with Bob and H below

Having had 1 window fitted, I found that like Bob and H above the salesman was very pushy and I was charged £350 admin fee ! The fitters were efficient and courteous; but I would not recommend weatherseal or go back to them again.

21 sierpnia 2018
Opinia niezależna
Logo Weatherseal Home Improvements

Odpowiedź od Weatherseal Home Improvements

Mr Bogue

We are sorry you are not completely happy with the service provided by our Company and that you found our Sales Agent very pushy and for this we apologise

Kind regards


James
Customer Care Team

Oceniono na 1 z 5

Avoid Weatherseal at all costs!

My elderly mother was duped into buying 3 windows for £4,500 by high pressure sales techniques and a salesman who quite disgracefully talked about security and safety of the windows, nobody could break in because you can't be too sure these days (this despite my mother living in a 1st floor flat that already had double glazed windows). When cancelling within the 7 day period, they are 'refusing' to refund the admin fee despite this being contrary to the consumer contracts regulation 2013, section 34, subsection 8. I'll be taking these charlatans to court. Avoid, avoid, avoid!!!!!!!

21 sierpnia 2018
Opinia niezależna
Logo Weatherseal Home Improvements

Odpowiedź od Weatherseal Home Improvements

Sir

We have sent a private message asking for you to provide a contract number

Kind regards


Jamie
Customer Care Team

Oceniono na 1 z 5

I feel I have been totally conned by…

I feel I have been totally conned by this company and am prepared to take them to court. On Sunday I was visited by a young salesman to quote for a new bathroom window, he quoted me a price, £1636 which I said was slightly over my budget but included everything including the admin fee of £295. I paid a deposit of £452 which included the admin fee and was told I'd pay another amount when the surveyor came to measure up later in the week and then the final 50% of the total cost on completion which would amount to £818.
The surveyor phoned to arrange a convenient appointment on Monday morning and quoted a completely different amount of money that I'd have to pay him - I queried it and he informed me that the admin fee was over and above the originally agreed quoted £1636 which meant that the window was now going to cost almost £2000 - definitely not what was agreed or understood on Sunday when I spoke to the salesman. I then said in that case I wasn't prepared to go forward with it.
He said someone from the sales team would contact me to cancel the order. I then had a visit from a manager who tried to persuade me to go ahead if he waived the admin fee at a "personal hit to himself"
I said Id lost faith, felt I'd been duped and wanted to cancel , he informed me that I'd get a full refund.
Today , Tuesday, I've just checked my bank account, the £452 has been taken from my account, I phoned to ask when I'd be reimbursed and was told I'd get a refund MINUS a £295 admin fee!!!!
Not what I was told by the manager and in fact it means I've been duped out of £295 because I spent an hour of my time on Sunday being persuaded to part with money for a window at a price which had hidden additional costs which were never explained to me!
I am furious and intend to take this further, having spoken to Citizens advice, this company is in breach of the Consumer Protection from Unfair Trading Regulations 2008.
My advice is - stay away - use a local company and make sure you have a witness to what is agreed

21 sierpnia 2018
Opinia niezależna
Logo Weatherseal Home Improvements

Odpowiedź od Weatherseal Home Improvements

Good afternoon

We have sent a private message requesting contract number in order that we an investigate your claims

Kind regards


Jamie
Customer Care Team

Oceniono na 5 z 5

Excellent from start to finish.

Weatherseal replaced seven windows in our home yesterday .They phoned the day before to ask if it was still ok for fitting that day .The installers arrived when they said they would ,on time which is unusual in this day and age , They started at 9-45am and had the windows finished by 6-30 pm and may I add 3 of the windows are really large windows .The installers were Job Worth Doing , and I would take no notice of some of the reviews about this company. The team who fitted our windows Stuart ,Peter,Dougie and Ross were first class and the finished job was superb.In the month the European Games were in Glasgow these guys deserve a Gold Medal for politeness ,hard working and putting the customer first.Leam and Margaret Stangoe Larkhall.

16 sierpnia 2018
Opinia niezależna
Logo Weatherseal Home Improvements

Odpowiedź od Weatherseal Home Improvements

Mr & Mrs Stangoe

Wow what a review we are so grateful for taking the time to support Weatherseal with such great comments

We are delighted that our boys did such a great job in fitting your windows and for their behaviour while in your home

Thank you so much for being such a nice customer!

Kind regards


Jamie
Customer Care Team

Oceniono na 5 z 5

Good Product and Value for Money

We recently had fascias and new front and back doors replaced by Weatherseal and are delighted with the result. The sales person was very informative, the doors were competitively priced (this was our third quote) and we are really happy with the quality of the product. The fit team were great too. We will be looking to replace our windows in the next couple of years and will be getting the guys back out again. Great service.

9 sierpnia 2018
Opinia niezależna
Logo Weatherseal Home Improvements

Odpowiedź od Weatherseal Home Improvements

Good afternoon Ms Hancock

Thank you so much for such a great review of our Company, we really appreciate you taking the time to do this on our behalf

We are delighted that you are so happy with our product and service and look forward to welcoming you back when you are in a position to change your windows

Kind regards


Jamie
Customer Care Team

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