Mike was very polite and professional, he was able to help me with access to our account, he explained everything clearly and in detail. I am very pleased to say that I now fully understand how paperl... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Needed help about an account and i spoke to Lesley. the system for us was hard to navigate, Lesley was on hand to set up the account we needed on the system so that we can pay invoices. Everything wen... Zobacz więcej
Reakcja na opinię
We had issue with a water leak and complications trying to locate it, Wave who are our Billing company has helped to locate and now trying to help with a leakage allowance for us. A big thank you to S... Zobacz więcej
Reakcja na opinię
Mike was fantastic helping me today . He was kind and understanding and patient, He explained everything clearly nothing was too much trouble . Thank you
Reakcja na opinię
Informacje dotyczące firmy
O Wave
Napisane przez firmę
Wave is an award-winning, national water and wastewater retailer and we’re here to support organisations who are working hard to run better, the businesses striving to grow faster, and the companies dedicated to going greener.
Helping our customers manage their water and wastewater is what we do. We want organisations to count on us to find efficiencies and sustainable ways to reduce consumption, to help drive down water waste, and save money on their bills. We use our specialist knowledge and expertise to support over 300,000 customers from SMEs to the Public Sector, large industrial sites to country-wide commercial organisations.
But our work doesn’t stop there. We’re committed to making a difference in local communities through volunteering, social value days and charity work, as well as enhancing belief and potential amongst the next generation as part of our Social and Sustainability Promise.
Our commitment to our people, customers and our planet has all helped us to achieve the prestigious Water Retailer of the Year award three times, in 2021, 2023 and 2025.
Dane kontaktowe
PO Box 745, PE29 9PW, Huntingdon, Zjednoczone Królestwo
- 0333 207 9283
- hello@wave-utilities.co.uk
- www.wave-utilities.co.uk
4,8
Doskonała
9 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
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Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
HETA Grimsby account set up
The lady that helped we was brilliant, knew exactly what i needed and did it efficiently and politely. She also gave me advice on another possible issue which she didn't need to go out of her way and do. She was brilliant.
22 września 2026
Opinia niezależna
Odpowiedź od Wave
Hi Matthew, thank you for your fantastic feedback. I can see it was my colleague Denise you spoke to, I will be sure to pass your lovely comments on to her. I am so pleased she could help! Have a fab day - Fiona
Becca helped with a few queries today
Becca helped with a few queries today. Which were all answered/resolved
Very polite and friendly great customer service
22 września 2026
Opinia niezależna
Odpowiedź od Wave
Becca will be over the moon with your comments, thank you so much for sharing them with us! Have a lovely day - Fiona
Honestly Deb's is a total credit to the…
Honestly Deb's is a total credit to the Wave team, she was so helpful, understanding, patient and her solutions were brilliant. I could really tell she loves her job.
Well done Deb's and thank you.
22 września 2026
Opinia niezależna
Odpowiedź od Wave
Wow, what amazing feedback! Thank you for sharing your comments with us, Deborah! I know they will mean the world to Debs! Have a fab day - Fiona
Mitesh
I spoke to Mitesh with 2 queries. He was extremely efficient and helpful and was able to solve my problems with politeness and understanding.
22 września 2026
Opinia niezależna
Odpowiedź od Wave
Thank you for taking the time to share your comments with us, Joan! I know your comments will mean so much to Mitesh, I will be sure to pass them on. Have a lovely day - Fiona
Wonderful customer service from Becca
We had a small issue and Becca was able to sort it out very professionally. Her positive attitude was refreshing.
22 września 2026
Opinia niezależna
Odpowiedź od Wave
Thank you for sharing your lovely feedback with us, Joanne! Becca will be delighted with your comments, I will be sure to pass them on. Have a great day - Fiona
Becca was very helpful on the chat
Becca was very helpful on the chat. I find the chat easier to use than waiting on a phone call.
22 września 2026
Opinia niezależna
Odpowiedź od Wave
Hi Elizabeth, I'm happy to hear you find our Chat service so useful and easy to use. Becca will be so pleased she could help with your query. Have a fab day - Fiona
Very pleasant interaction with Mike
Very pleasant interaction with Mike. Problem was resolved quickly and efficiently!
22 września 2026
Opinia niezależna
Odpowiedź od Wave
Thank you for taking the time to share your feedback with us, Weronika! Mike will be so pleased he could help you! Have a lovely day - Fiona
Odpowiedź od Wave
That's what we like to hear, Don! Thank you so much for taking the time to share your review. Have a great day - Fiona
Thank you Becca!
A huge thank you to Becca for her assistance with my query. Very friendly & helpful. Dealt with my query extremely efficiently!
21 września 2026
Opinia niezależna
Odpowiedź od Wave
Thank you for sharing your amazing comments with us, Sharnna! I know they will mean so much to Becca! I will be sure to pass them on. Have a great day - Fiona
Odpowiedź od Wave
Thank you for sharing your comments with us, Debbie! Becca will be so happy to know she could help you. Have a lovely day - Fiona
No waiting on hold for hours
No waiting on hold for hours, polite, helpful representative who answered and solved my query instantly. Great start to a working week
Thank you Lyndsey
21 września 2026
Opinia niezależna
Odpowiedź od Wave
Hi Liz, thanks for taking the time to share your comments with us. Lyndsay will be so pleased to know she could help resolve the matter so quickly. Have a fab day - Fiona
Mitash quickly identified the issue…
Mitash quickly identified the issue that was preventing me logging into my account to view bills etc.and successfully got me logged within a couple of minutes.
18 września 2026
Opinia niezależna
Odpowiedź od Wave
I'm so glad Mitesh was able to get you logged into MyAccount so quickly, Paul! Thank you for your patience whilst he resolved this matter. Have a lovely day - Fiona
The lady on the phone was very helpfull…
The lady on the phone was very helpfull and tried to help but the fact still remains I have a very large bill to pay despite previous 3 bills telling me I was in credit not happy
18 września 2026
Opinia niezależna
Odpowiedź od Wave
Good afternoon Mrs Taylor, thank you for taking the time to share your feedback with us. I'm sorry to hear you were given the incorrect information about your bill, I understand this is very frustrating. I'm glad Tracey was able to help clarify the matter. So that I can look into this further, please can you email your account details to feedback@wave-utilities.co.uk - Fiona
5 star Waves receptionist
The Lady Denise, who I spoke to was fantastic, she answered all my questions to my inquiry.
She was very knowledgeable & thorough and I could not ask for a better service.
Well done to her. We need more of this kind of person, when communicating by phone for issues. Thank you
18 września 2026
Opinia niezależna
Odpowiedź od Wave
Thank you for taking the time to share such amazing comments with us, Keith! Denise will be over the moon with your feedback! Have a lovely day - Fiona
Great Service
Will was very informative and helpful and a pleasure to speak to. Excellent customer service!
18 września 2026
Opinia niezależna
Odpowiedź od Wave
Thank you for sharing your lovely feedback about Godswill! He will be over the moon to read your comments. Have a great day - Fiona
I had an issue getting into my account…
I had an issue getting into my account so sent a 'chat' message for assistance. I chatted with Andy and he was so helpful, checking my details and getting me access within a couple of minutes. Thanks Andy!
18 września 2026
Opinia niezależna
Odpowiedź od Wave
Thank you for taking the time to share your feedback, Sharon! I'm glad to hear you found the chat function useful, and that Andy was able to get your MyAccount access sorted! Have a lovely weekend - Fiona
The person handled the issue promptly…
The person handled the issue promptly and with understanding of our short term responsibility for the water bills
17 września 2026
Opinia niezależna
Odpowiedź od Wave
I'm glad Andy was able to help with your billing query today, Mark! Thank you for taking the time to share your comments, it really is appreciated. Have a lovely weekend - Fiona
Very good customer service received…
Very good customer service received from consultant, Azee. This centred of identifying an unregistered account, which was my cause for concern, and my business is responsible for.
18 września 2025
Opinia niezależna
Odpowiedź od Wave
Hi Tom, thank you for sharing your feedback with us! I'm pleased Azee was able to resolve the matter and relieve your concerns. Have a great weekend - Fiona
Called and spoke to Deb who was…
Called and spoke to Deb who was absolutely fantastic. Really helpful and lovely lady.
18 września 2026
Opinia niezależna
Odpowiedź od Wave
Thank you for taking the time to share your lovely feedback with us, Cassie! Debs will be over the moon when she reads your comments. Have a great weekend - Fiona
Complex Queries Resolution
I have been dealing with Simon Richardson over the last few months with regards to a query. My questions were handled promptly and professionally, and the response was clear, helpful, and tailored to my needs. I really appreciated the excellent communication via weekly email updates and teams meeting where needed. Overall, a very positive customer experience.
18 września 2026
Opinia niezależna
Odpowiedź od Wave
Hi Sue, thank you for sharing your amazing comments with us! It's lovely to hear Simon was able to make a difficult situation so straight forward! I know your comments will mean so much to him. Have a lovely weekend - Fiona
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.