We had issue with a water leak and complications trying to locate it, Wave who are our Billing company has helped to locate and now trying to help with a leakage allowance for us. A big thank you to S... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Used the online service regarding a query on the location of our meter and a potential leak. I spoke with an actual person called Lesley and not a bot and she was extremely helpful and sorted out my... Zobacz więcej
Visited Wave chat because I couldn't download our Invoice. Caroline was extremely patient and was able to sort the issue within minutes. She stayed in the background until I was satisfied the problem... Zobacz więcej
Reakcja na opinię
My call was answered promptly. The team member I spoke to was very polite and understanding and made me feel very comfortable on the call. She experienced some software delays during our call, but she... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
O Wave
Napisane przez firmę
Wave is an award-winning, national water and wastewater retailer and we’re here to support organisations who are working hard to run better, the businesses striving to grow faster, and the companies dedicated to going greener.
Helping our customers manage their water and wastewater is what we do. We want organisations to count on us to find efficiencies and sustainable ways to reduce consumption, to help drive down water waste, and save money on their bills. We use our specialist knowledge and expertise to support over 300,000 customers from SMEs to the Public Sector, large industrial sites to country-wide commercial organisations.
But our work doesn’t stop there. We’re committed to making a difference in local communities through volunteering, social value days and charity work, as well as enhancing belief and potential amongst the next generation as part of our Social and Sustainability Promise.
Our commitment to our people, customers and our planet has all helped us to achieve the prestigious Water Retailer of the Year award three times, in 2021, 2023 and 2025.
Dane kontaktowe
PO Box 745, PE29 9PW, Huntingdon, Zjednoczone Królestwo
- 0333 207 9283
- hello@wave-utilities.co.uk
- www.wave-utilities.co.uk
4,8
Doskonała
9 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
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Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Great fast online support from Becca
Great fast online support from Becca. Thank you!
23 września 2026
Opinia niezależna
Odpowiedź od Wave
Hi Megan, thank you for your great feedback! I'm so happy you found the chat service useful and that Becca could help with your query. Have a lovely day - Fiona
Josh was brilliant from start to…
Josh was brilliant from start to finish. he handled the complaint in a very professional and competent manner and led from start to finish.
absolutely a thumbs up from me.
23 września 2026
Opinia niezależna
Odpowiedź od Wave
That's excellent to hear, Shahzad! Josh will be over the moon with your feedback, I will make sure he gets to read it. Have a lovely day - Fiona
spoke with Becca this morning with ref…
spoke with Becca this morning with ref to our water bill being alot higher than last quarter - she explained the reason for this and how we can better keep an eye on things in the future - very helpful
23 września 2026
Opinia niezależna
Odpowiedź od Wave
I'm so pleased Becca was able to talk through your bills and provide guidance on what to look out for. Your feedback will mean a lot to her, I will be sure to pass it on. Have a great day - Fiona
Extremely polite
Extremely polite, excellent conversation and everything was explained very well and coherently.
21 września 2026
Opinia niezależna
Odpowiedź od Wave
Thank you for your lovely feedback, Ruchi! We really appreciate you taking the time to share it with us. Have a great day - Fiona
Dealt with Ed
Dealt with Ed, from Wave. Was very professional and got my issues sorted.
20 września 2026
Opinia niezależna
Odpowiedź od Wave
Hi Brian, thank you for taking the time to share your feedback with us. I'm so happy Ed was able to get the matter sorted for you. Have a great day - Fiona
Lindsey is an absolute star
Lindsey is an absolute star! After a frustrating experience yesterday where I felt the service wasn't up to standard and was ready to leave Wave, Lindsey completely turned things around today. In just one short phone call, she resolved all of my issues and made me feel genuinely valued as a customer. Since this is my first commercial water contract, she also took the extra time to explain how the business water market works. Thank you, Lindsey, for your stellar service!
22 września 2026
Opinia niezależna
Odpowiedź od Wave
Thank you for taking the time to share your incredible feedback with us. I'm sorry that we didn't get off to the best start, but I am so glad Lyndsay was able to turn this round and deliver the amazing service we aim for! Please could I ask you send your account number to feedback@wave-utilities.co.uk so that I can look into the details further. Have a great day - Fiona
Laura was really welcoming and helpful…
Laura was really welcoming and helpful as a new customer taking on an account with a unit I’ve recently taken over. Laura got me set up on an account with minimum fuss and explained the options clearly
22 września 2026
Opinia niezależna
Odpowiedź od Wave
Thank you for your lovely review, Laura will be so pleased she could help you. Have a fab day - Fiona
An error on my account occurred which…
An error on my account occurred which accidently cancelled my direct debit. I contacted Wave today and spoke to Becca via the chat to query as why payments wernt leaving my account. Becca went above and beyond in helping me resolve the issue and being able to get everything updated. Becca was polite, courteous and a great asset to wave
22 września 2026
Opinia niezależna
Odpowiedź od Wave
Wow, what incredible comments to read! Thank you for taking the time to share them with us, Paul. I know they will mean a lot to Becca! I will make sure she gets to read them. Have a lovely day - Fiona
Great Service
Call back service instead of being on hold was helpful and didn't take long.
Really helpful patience customer service staff who resolved everything we required!
22 września 2026
Opinia niezależna
Odpowiedź od Wave
Hi Victoria, thank you for taking the time to share your kind words with us! I can see you spoke to both Shannan and Lyndsay today, I will make sure they get to read your comments! Have a lovely day - Fiona
HETA Grimsby account set up
The lady that helped we was brilliant, knew exactly what i needed and did it efficiently and politely. She also gave me advice on another possible issue which she didn't need to go out of her way and do. She was brilliant.
22 września 2026
Opinia niezależna
Odpowiedź od Wave
Hi Matthew, thank you for your fantastic feedback. I can see it was my colleague Denise you spoke to, I will be sure to pass your lovely comments on to her. I am so pleased she could help! Have a fab day - Fiona
Becca helped with a few queries today
Becca helped with a few queries today. Which were all answered/resolved
Very polite and friendly great customer service
22 września 2026
Opinia niezależna
Odpowiedź od Wave
Becca will be over the moon with your comments, thank you so much for sharing them with us! Have a lovely day - Fiona
Honestly Deb's is a total credit to the…
Honestly Deb's is a total credit to the Wave team, she was so helpful, understanding, patient and her solutions were brilliant. I could really tell she loves her job.
Well done Deb's and thank you.
22 września 2026
Opinia niezależna
Odpowiedź od Wave
Wow, what amazing feedback! Thank you for sharing your comments with us, Deborah! I know they will mean the world to Debs! Have a fab day - Fiona
Mitesh
I spoke to Mitesh with 2 queries. He was extremely efficient and helpful and was able to solve my problems with politeness and understanding.
22 września 2026
Opinia niezależna
Odpowiedź od Wave
Thank you for taking the time to share your comments with us, Joan! I know your comments will mean so much to Mitesh, I will be sure to pass them on. Have a lovely day - Fiona
Wonderful customer service from Becca
We had a small issue and Becca was able to sort it out very professionally. Her positive attitude was refreshing.
22 września 2026
Opinia niezależna
Odpowiedź od Wave
Thank you for sharing your lovely feedback with us, Joanne! Becca will be delighted with your comments, I will be sure to pass them on. Have a great day - Fiona
Becca was very helpful on the chat
Becca was very helpful on the chat. I find the chat easier to use than waiting on a phone call.
22 września 2026
Opinia niezależna
Odpowiedź od Wave
Hi Elizabeth, I'm happy to hear you find our Chat service so useful and easy to use. Becca will be so pleased she could help with your query. Have a fab day - Fiona
Very pleasant interaction with Mike
Very pleasant interaction with Mike. Problem was resolved quickly and efficiently!
22 września 2026
Opinia niezależna
Odpowiedź od Wave
Thank you for taking the time to share your feedback with us, Weronika! Mike will be so pleased he could help you! Have a lovely day - Fiona
Odpowiedź od Wave
That's what we like to hear, Don! Thank you so much for taking the time to share your review. Have a great day - Fiona
Thank you Becca!
A huge thank you to Becca for her assistance with my query. Very friendly & helpful. Dealt with my query extremely efficiently!
21 września 2026
Opinia niezależna
Odpowiedź od Wave
Thank you for sharing your amazing comments with us, Sharnna! I know they will mean so much to Becca! I will be sure to pass them on. Have a great day - Fiona
Odpowiedź od Wave
Thank you for sharing your comments with us, Debbie! Becca will be so happy to know she could help you. Have a lovely day - Fiona
No waiting on hold for hours
No waiting on hold for hours, polite, helpful representative who answered and solved my query instantly. Great start to a working week
Thank you Lyndsey
21 września 2026
Opinia niezależna
Odpowiedź od Wave
Hi Liz, thanks for taking the time to share your comments with us. Lyndsay will be so pleased to know she could help resolve the matter so quickly. Have a fab day - Fiona
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.