WANDERDOLL Recenzje 

Returned the whole order including a co ord that was faulty, and ripped. I’d told them I’d washed this before I was due to wear it - they still accepted it was faulty via email then when I returned it they’re now refusing to refund but saying they’ll fix it? Small hole to them they’re claiming. It was a substantial hole, big enough you can fit your finger through it and they don’t even have the items to return it back to me now, but are still refusing to refund through Klarna so I’ve been scammed out of the money and clothes. They haven’t even offered replacement items, just the faulty ones back to me or 10% discount off my next order. Like I’m ever going to order again from here! Trust the reviews girls and avoid at all costs, the quality is shocking, but the customer service is even worse! I’ll continue to post reviews wanderdoll until you have fully refunded me for the co ord set, and if I need to take this to small claims - then I will x

Further update - they keep saying they know it was washed hahahaha laughable but yet daily reporting my reviews for defamation? I’ll continue to review until you’ve refunded me, it wasn’t worn and was faulty. You even admitted it was your fault in the emails and yet you’re now saying I’ve worn it and caused the fault? The hole was on the stitching. Make it make sense

Customer service amazing, very friendly and replied extremely quickly. Great experience

I wore the ‘Poppy’ dress for my 40th birthday at the weekend and I truly felt beautiful! I am normally my worst critic and I honestly could not find fault, I searched high and low for the perfect dress and the moment I saw this dress I knew it was special!
The sparkle was insane and I felt like a princess! It’s an absolute bargain and looks so expensive, every detail from the sparkles, the shoulder pads and the front and back ruching was simply stunning!!

Enquired about refund timescales, spoke to the lovely Olivia very helpful and quick responses.

I placed an order with wanderdoll but unfortunately it was out of stock in my size, I dealt with Olivia and she couldn’t have been anymore helpful, she processed my refund straight away, nothing was to much trouble

I had an issue with receiving the wrong item! I have been discussing this issue with Gary who resolved my problem quickly and efficiently! very happy how the problem was resolved!

The highest quality fabric and materials used in clothing with a reasonable price tag. Customer service is next to none; Olivia helped me with my refund and was so polite and lovely, thank you

Excellent customer service from Olivia. Very friendly with excellent communication and service. Would highly recommend.

Thank you, Olivia.

I had accidentally ordered from wanderdoll without clicking next day and needed to cancel it asap! Gary was very accommodating and helped me with my issue x

Every item I buy I just love. The quality is amazing especially for the price! Wander doll never lets me down when needing an outfit, the sizing is amazing and I always feel so comfortable in anything I buy from here. Thank you!

Just wanted to say a big thank you to Olivia who handled an issue with my order, she knew exactly how to handle the query and the issue was resolved within a day. Thank you for being so helpful! X

I placed an order for a co-ord set for my birthday trip and received a completely different set to the one I ordered. It’s been over two weeks now since I first emailed them and I’ve sent several emails since but received no help. I shouldn’t have to pay shipping costs to return items that I didn’t order and don’t want! Initially I wanted to still get the item I ordered originally but after this experience I definitely won’t be ordering from them again or recommending to anyone else.

Recently purchased from Wanderdoll after seeing them on social media. My clothes arrived and I am absolutely in love will 10000% be re-purchasing

Always incredible quality clothes. If there’s ever an issue the customer service is so good. Gary helped me most recently and I couldn’t fault his service. 10/10 wander girlies x

Really lovely pieces, good quality, and Olivia from their customer services team was super helpful! :-)

Such gorgeous pieces! Really good customer service, thank you!

I had a recent issue and reached out to customer service for support. Olivia dealt with my query, and I honestly couldn’t be more impressed. She went above and beyond to make sure everything was sorted, kept me informed throughout, and resolved the issue incredibly quickly. Olivia was professional, friendly, and genuinely helpful. Thank you again x

Someone needs to email me back!!! You’ve got my return not refunded the money!! Overpriced clothing customer service TERRIBLE I’ve also message you on insta Facebook you can constantly bombard me with junk emails never known anything like it

I had troubles with returns but Gary was super helpful, he helped me process a return that wasn’t registering on the return portal so I was able to manually return it with no fuss. Thanks Gary!

Ordered a co-ord that was on sale in mid December. Didn’t fit so I returned it - the returns portal clearly let me select ‘refund to original payment method’. Had to wait over 3 weeks to finally get a refund, to only be given a gift card refund. I was told that in the returns policy it says sale items aren’t eligible for a refund to your original payment method. I argued this and said it should have said this at checkout & it said in the returns portal refund to my card was an option. Then they lied and sent me some tick box that was apparently at checkout when I bought my items that says ‘all sale items only eligible for gift card refund’. This is a lie and something they have added to clearly unlawfully deny customers their refund. After reading these reviews I can see other people experience the same thing as me. I have now won my credit card dispute against Wanderdoll - confirming what they are doing is unlawful and wrong. I loved this brand so much and have always shopped with them but I will never be buying from them again. If anyone has experience this issue please claim for it with your bank! This company clearly doesn’t care about its customers. I am just glad my bank saw right through all their ridiculous policies.