Walkonbeach 

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

They list an item. You pay for it. You wait for it. Then they don't reply to emails requesting despatch date. Then when its time for delivery they finally, finally reply that the item is out of stock.... Zobacz więcej

Oceniono na 1 z 5

I had two swimsuits last year, no problem. This year I’ve ordered swimsuits which haven’t arrived and have no response to three contacts to customer services. I don’t know what’s going on, but my advi... Zobacz więcej

Oceniono na 3 z 5

I placed an order for 2 swimsuits at over £50 plus postage. Don't think they are UK based. Delivery time was long and had passed and after reading reviews I doubted that I would receive my order or... Zobacz więcej

Oceniono na 1 z 5

Never even recieved what I order, so I contacted them, was then ask to pick an alternative after I chased them but received no conformation or reply. Not sure what's happening but they have my m... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep ze strojami kąpielowymi

Napisane przez firmę

WalkOnBeach is a professional swimsuit company, exclusively dedicated to swimwear, beachwear and beach accessories all year round. The company mainly focuses on women's swimsuit, but it also offers women's swimdress, accessories, shoes, bags and other beach clothing items.


Dane kontaktowe

Wszystkie recenzje

(247)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 18

Napisz recenzję
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Oceniono na 5 z 5

I absolutely love these swimsuits

I ordered a tankini and it's so comfortable! The quality is amazing.

3 lipca 2024
Logo Walkonbeach

Odpowiedź od Walkonbeach

Dear Emery Moore, thanks for your great review.

It's glad to know that you found nice bathing suits at a good price at WalkOnBeach. WalkOnBeach is striving to make excellent products with competitive price. Our design department works hard to make swimsuits as consistent as pictured and described.

We're also doing our best to deliver each package within the promised time frame. Meanwhile, we are aiming to provide the best service to all customers. Our customer service team is working hard to help all of our customers solve their problems in a timely manner. We really can't wait to welcome you back to our website.

Thank you again for your support! If you need any further assistance, please contact us.

Oceniono na 1 z 5

Made in China - you'll be taking a risk if you buy!!

Like so many of these reviews before me, I wished I'd checked these reviews. My order took a good while to arrive, I emailed support and got a reply very quickly, my stuff arrived the same day as my email went to support.

The quality isn't good! The UK branding is misleading as all made in China, anything I've ordered from China in the past is poor quality and might fit a five year old. Had I realised this I wouldn't have ordered in the first place.
Going to put it down to a bad experience and my stupidity for not checking. Count my losses and always check in future!!!

21 lipca 2024
Opinia niezależna
Logo Walkonbeach

Odpowiedź od Walkonbeach

Dear Panda, thank you for bringing this to our attention. We sincerely apologize for any discrepancy you've noticed between our garments and the model images.

Ensuring our products meet our customers' expectations is of utmost importance to us. We appreciate your feedback and will certainly investigate this matter further to address any inconsistencies.

If you have any specific concerns or would like to provide more details, please feel free to share them with us. We are committed to ensuring your satisfaction with our products.

Thank you for your understanding and patience.

Oceniono na 1 z 5

DO NOT USE THIS COMPANY IT IS A SCAM

DO NOT USE THIS COMPANY IT IS A SCAM. I would give zero stars if I could. Terrible Terrible Terrible. I ordered 4 swimsuits at around £100 total. Paid online and this money was taken. waited a few weeks and never had a confirmation email. I emailed them to ask what was happening. They said one swimsuit was out of stock so they were waiting for it to come in before they dispatched - why not tell me that before? They asked if I wanted to wait or if I wanted the other swimsuits. I said yes to the others. When I hadn't had a reply and no confirmation of dispatch a week later, I emailed to say cancel the order and reimburse me. This was 2 months ago and they still have not reimbursed me despite me emailing every week. I am £100 out of pocket. DO NOT USE THIS COMPANY IT IS A SCAM.

19 lipca 2024
Opinia niezależna
Logo Walkonbeach

Odpowiedź od Walkonbeach

Dear Sophie Chambers, Thank you for bringing this matter to our attention.

We sincerely apologize for any inconvenience or dissatisfaction you may have experienced with our customer service. Your feedback is invaluable to us as we continually strive to improve and provide the best service possible.

Please know that we take your concerns seriously, and we are committed to addressing them promptly. We will investigate the issues you've raised and take appropriate measures to ensure that similar incidents do not occur in the future.

If there's anything specific you would like to share or if you have any further concerns, please don't hesitate to reach out to us. Your satisfaction is our top priority, and we are here to assist you in any way we can.

Thank you for your understanding and patience as we work to resolve this matter.

Oceniono na 1 z 5

DO NOT BUY!

DO NOT BUY!! Absolutely ridiculous company. I ordered multiple bathing suits and after weeks of them not arriving (even though they said they had been shipped) I contacted my credit card company to dispute the charge. The package finally arrived weeks after the vacation was over. The bathing suits were far too small. I wanted to return them. It took a lot of emails to finally get the information of where to return them. Then they wanted PHOTOS of the bathing suit crotch area to verify the protective plastic/sticker was still there!!!! I have never heard of such a request! Then they wanted pictures of the tracking information and they Wanted Pictures of a screenshot showing that my dispute with my credit card company was closed. I still have not received my refund. !!!

5 czerwca 2024
Opinia niezależna
Logo Walkonbeach

Odpowiedź od Walkonbeach

Dear Karen Darling, thank you for taking the time to share your concerns regarding our return policy. We genuinely understand your dissatisfaction and appreciate your feedback.

Ensuring customer satisfaction is paramount to us, and we take all feedback seriously. We will carefully review your points and assess our return policy to ensure it aligns with our commitment to providing exceptional service.

If you have any further questions or suggestions, please don't hesitate to reach out. We are here to address your concerns and improve our services to better meet your needs.

Once again, we appreciate your feedback and look forward to serving you better in the future.

Oceniono na 1 z 5

AVOID!! NOT a UK company

Not a UK company! Ships from China
I placed the order At 9/10 in the morning. I cancelled it at 3:30 - you can only do this by email - and two days later received an email to say it had been dispatched! They're website says you can't cancel up to 24 hours, and this can only be done by email.
All I get is 'your order tracking number is ..'. No idea what to do as I don't want another item, or pay the steep delivery charge.
My only recourse is this website, and to contact my credit card company and report them.
Update: They say they are in the US, but I have seen nothing about this. The package arrived two weeks later, shipped from a UK address, with 48 hours tracking info so they had ample time to cancel the order. As a different reviewer noted, they offer a 50%, then 70% discount. Very sly, as they still refuse to accept it is their error. Still refuse to pay for returns.
It's been a real headache. I'll be reporting them to trading standards and MasterCard.

13 lipca 2024
Opinia niezależna
Logo Walkonbeach

Odpowiedź od Walkonbeach

Dear Bina Maldé, thank you for taking the time to share your concerns regarding our return policy. We genuinely understand your dissatisfaction and appreciate your feedback.

Ensuring customer satisfaction is paramount to us, and we take all feedback seriously. We will carefully review your points and assess our return policy to ensure it aligns with our commitment to providing exceptional service.

If you have any further questions or suggestions, please don't hesitate to reach out. We are here to address your concerns and improve our services to better meet your needs.

Once again, we appreciate your feedback and look forward to serving you better in the future.

Oceniono na 1 z 5

Order not received

I placed an order 3 weeks ago and have not received my order. I have contacted them but had no response. I wish I had read these reviews before ordering. Would have given a zero score if I could.
Do not order from this company.

10 lipca 2024
Opinia niezależna
Logo Walkonbeach

Odpowiedź od Walkonbeach

Dear Consumer, thank you for bringing your concern regarding our transportation times to our attention. We sincerely apologize for any inconvenience this may have caused you.

We are committed to providing the best service possible and are actively reviewing our transportation processes to identify areas where we can improve and expedite delivery times.

Your feedback is invaluable to us, and we appreciate the opportunity to address your concerns. Please rest assured that we are working diligently to ensure a more efficient and timely transportation service in the future.

If you run into any issues, feel free to drop us an email at service@walkonbeach.co.uk

Oceniono na 1 z 5

I am kicking myself for not checking…

I am kicking myself for not checking these reviews, I knew the website looked too good to be true. DO NOT BUY FROM THESE PEOPLE, IT IS A SCAM. As as already been mentioned, the clothes are cheap rubbish that don't fit. Mine are baggy at the bottom and impossible to get on at the top. Returns are to the US and only if they agree to it, despite there being a UK returns address on the label. Utterly disgusting.

7 lipca 2024
Opinia niezależna
Oceniono na 1 z 5

Cheap tat rubbish company

Do not use this company! The items look so good but its all a con. Customer service is shockingly bad. They expect you to pay for goods to be returned to the US, when in actual fact they're in Leicester. Sizing is ridiculously small, so unless you're a stick insect it won't fit! Next stop trading standards if they dont fully refund me. Save you're money!

7 czerwca 2024
Opinia niezależna
Oceniono na 1 z 5

SCAM COMPANY, CHEAP CHINESE MADE CLOTHING

If I could, I would like to give a minus 5 stars rating, rather than 1 star. I could kick myself I didn’t read other peoples reviews on here before I made the massive mistake of trying to order from this website.
Firstly, I wrongly assumed from the beautiful pictures of the swimsuits and the fact it was a ‘co.uk’ company, that these were of a good quality and were being shipped within the UK so would arrive within 7 days at most.
Unfortunately I have been given the complete run around by this company; I am owed money for items that I have paid for and that they now say (two weeks after my order placed) that they are out of stock.
The rest of my order has never arrived, since placing the order in the middle of May and I am almost £100 out of pocket.
My only alternative is to seek compensation through my credit card company. My advice to anyone reading this. STAY AWAY FROM THIS WEBSITE unless you have money you want to throw away, for no good reason. They are a complete SCAM and I am surprised that they are allowed to trade under all their false pretences.

12 czerwca 2024
Opinia niezależna
Oceniono na 1 z 5

If I could give less than one star

If I could give less than one star, I would. I ordered on 5/2/2024. Still have not received. It started out overseas, went to IL to TN and back to IL. I honestly think it was scam. Use caution when ordering. I asked for a new order or a refund and they said they can’t do that.

7 czerwca 2024
Opinia niezależna
Logo Walkonbeach

Odpowiedź od Walkonbeach

Dear Wanda, thank you for bringing your concern regarding our transportation times to our attention. We sincerely apologize for any inconvenience this may have caused you.

We are committed to providing the best service possible and are actively reviewing our transportation processes to identify areas where we can improve and expedite delivery times.

Your feedback is invaluable to us, and we appreciate the opportunity to address your concerns. Please rest assured that we are working diligently to ensure a more efficient and timely transportation service in the future.

If you run into any issues, feel free to drop us an email at service@walkonbeach.co.uk

Oceniono na 1 z 5

AVOID walkonbeach

AVOID. ALL THE REVIEWS ARE TRUE. BAD QUALITY. STALLING WITH RETURNS. DO NOT BUY FROM THESE CROOKS.

7 czerwca 2024
Opinia niezależna
Logo Walkonbeach

Odpowiedź od Walkonbeach

Dear Decent sole, thank you for taking the time to give us feedback.

We are striving to achieve better quality and product performance. In order to meet customers' demands, we are working hard to provide more options in styles and designs for diverse body types. We regret to know that suits did not fit you well. We will definitely share your feedback with our relevant department and do our best to optimize our design.

It is our pleasure to provide great service to our valued customers. When we receive the return requests, we usually provide several options for return/exchange to simplify the process. Our customer service team is also working hard to help all of our customers solve their problems in a timely manner. Glad to know that you are satisfied with the overall experience.

Looking forward to being of service to you again in the future.

Oceniono na 1 z 5

If I could give 0 rating I would

If I could give 0 rating I would . What a total scam how is this company still trading?? . Trying to return your unwanted items is impossible. They fob you off with different emails asking if you want to keep the items and refund 50% why on earth would I want to keep items that I don’t need. They will not give you the address to send the returns to and just completely ignore any request, when asked for the posting details all they say it’s in America And the posting you have to pay for complete scam really hope they get shut down as hundreds of people must be losing money including me . Wish I’d read the reviews Definitely a mishap on my behalf as no way would I have ordered if I had read them .

6 czerwca 2024
Opinia niezależna
Logo Walkonbeach

Odpowiedź od Walkonbeach

Dear Debra Gardner, thank you for taking the time to share your concerns regarding our return policy. We genuinely understand your dissatisfaction and appreciate your feedback.

Ensuring customer satisfaction is paramount to us, and we take all feedback seriously. We will carefully review your points and assess our return policy to ensure it aligns with our commitment to providing exceptional service.

If you have any further questions or suggestions, please don't hesitate to reach out. We are here to address your concerns and improve our services to better meet your needs.

Once again, we appreciate your feedback and look forward to serving you better in the future.

Oceniono na 1 z 5

DON'T USE THIS COMPANY

returns policy a disaster!
took ages to arrive.
poor quality product with misleading sizing - hence when you wish to return, photos required AND you discover item to be returned to USA (at a cost).
Other 'solution' offered is a partial refund 30 or 50% of item as compensation and you get to keep the item.

Don't touch this company completely unacceptable marketing procedures

14 maja 2024
Opinia niezależna
Logo Walkonbeach

Odpowiedź od Walkonbeach

DearKelofa, thank you for taking the time to share your concerns regarding our return policy. We genuinely understand your dissatisfaction and appreciate your feedback.

Ensuring customer satisfaction is paramount to us, and we take all feedback seriously. We will carefully review your points and assess our return policy to ensure it aligns with our commitment to providing exceptional service.

If you have any further questions or suggestions, please don't hesitate to reach out. We are here to address your concerns and improve our services to better meet your needs.

Once again, we appreciate your feedback and look forward to serving you better in the future.

Oceniono na 1 z 5

NEVER BUY ANYTHING FROM THIS COMPANY!

NEVER BUY ANYTHING FROM THIS COMPANY!! They don't refund defective items and make you pay for returns to the USA when you bought in the UK!! Their customer service is shocking and they offer you a tiny "compensation" amount when the item is UNWEARABLE!!! Steer well clear. They are con artists and liars.

22 maja 2024
Opinia niezależna
Logo Walkonbeach

Odpowiedź od Walkonbeach

Dear Alison Denyer, thank you for taking the time to share your concerns regarding our return policy. We genuinely understand your dissatisfaction and appreciate your feedback.

Ensuring customer satisfaction is paramount to us, and we take all feedback seriously. We will carefully review your points and assess our return policy to ensure it aligns with our commitment to providing exceptional service.

If you have any further questions or suggestions, please don't hesitate to reach out. We are here to address your concerns and improve our services to better meet your needs.

Once again, we appreciate your feedback and look forward to serving you better in the future.

Oceniono na 1 z 5

Don’t ever do business with this company

I was so happy to see the suits, they were better than I thought they would be. HOWEVER, some suits did not felt well, and others I needed a larger size. I have gotten nothing but road blocks in trying to exchange and return items. Three emails later, they still have not provided me with the address that I need to send the merchandise back to. They even offered me a 50% refund if I wouldn’t return the merchandise. Who wants to keep merchandise that doesn’t fit??? I can see that they’re stalling so long, so they can reach the 30 day cut off. DON’T EVER DO BUSINESS WITH THIS COMPANY!!!!

20 maja 2024
Opinia niezależna
Logo Walkonbeach

Odpowiedź od Walkonbeach

Dear Sheri Pierce, thank you for taking the time to review your experience.

To simplify and shorten the return process, we usually offer several options for return/exchange. Moreover, our customer service team is striving to respond to customers' requests and resolve any issue in a timely manner. We will keep working hard. It is always a pleasure to welcome you back to our website soon.

Thank you again for your support! If you need any further assistance, please contact us.

Oceniono na 5 z 5

I ordered from here BEFORE reading the…

I ordered from here BEFORE reading the reviews, then I started to panic that I had been scammed! HOWEVER my items have turned up within 14days AND they are waaay better than expected, great quality and fit really well!!! Im really really happy!! Maybe I was one of the lucky ones but I honestly can’t fault them !!

4 maja 2024
Opinia niezależna
Oceniono na 1 z 5

A Complete Scam!

Yes like many others I’m kicking myself for being drawn into buying from this… words fail me here I can only say scamming company. I ordered a few items thinking it would be easy to return but of course no. They start off replying to your email as if they are really going to help you and then adopt delaying tactics like asking for photos of packaging etc. Then I heard nothing and of course time is passing and when you look at the returns small print you realise that it’s all worded to make it almost impossible to return items and get a refund. You can’t send a return til they authorise it and if they delay long enough then it’s past 30 days so of course they’ll then refuse it. I’m still waiting for a reply…
Why oh why are these people allowed to advertise and operate. And the quality is poor. One of my costumes is stitched together incorrectly so I couldn’t wear it if I wanted to but as it’s a ‘sale item’ I can’t even return it although not fit for purpose, a complete rip off! PLEASE DON’T USE THEM!!

20 kwietnia 2024
Opinia niezależna

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