They list an item. You pay for it. You wait for it. Then they don't reply to emails requesting despatch date. Then when its time for delivery they finally, finally reply that the item is out of stock.... Zobacz więcej
Walkonbeach
Dziękujemy za odwiedzenie portalu Trustpilot. Niestety, publikowanie recenzji na tej stronie nie jest już możliwe, ponieważ strona internetowa firmy została zamknięta. Zapraszamy do skontaktowania się z nami, jeśli masz jakiekolwiek pytania.
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I had two swimsuits last year, no problem. This year I’ve ordered swimsuits which haven’t arrived and have no response to three contacts to customer services. I don’t know what’s going on, but my advi... Zobacz więcej
I placed an order for 2 swimsuits at over £50 plus postage. Don't think they are UK based. Delivery time was long and had passed and after reading reviews I doubted that I would receive my order or... Zobacz więcej
Never even recieved what I order, so I contacted them, was then ask to pick an alternative after I chased them but received no conformation or reply. Not sure what's happening but they have my m... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
WalkOnBeach is a professional swimsuit company, exclusively dedicated to swimwear, beachwear and beach accessories all year round. The company mainly focuses on women's swimsuit, but it also offers women's swimdress, accessories, shoes, bags and other beach clothing items.
Dane kontaktowe
Zjednoczone Królestwo
- service@walkonbeach.co.uk
- www.walkonbeach.co.uk
Inni użytkownicy przeglądali również
SCAM ALERT I have had exactly the same…
I have had exactly the same disappointing experience trying to initiate a return. I have emailed twice and had no response. I don't want to keep any of the items I ordered. I want a refund. Bad customer service.
Four emails later and still have had zero response. Don't be fooled by the fact that they seem to respond to these bad reviews with disingenuous apologies and promises to do better. It's part of the scam. They are not a UK company, or a US company, or an Australian company. They are Chinese scammers.
21 marca 2025
Opinia niezależna
Odpowiedź od Walkonbeach
Dear Laura Macfarlane, Thank you for bringing this matter to our attention.
We sincerely apologize for any inconvenience or dissatisfaction you may have experienced with our customer service. Your feedback is invaluable to us as we continually strive to improve and provide the best service possible.
Please know that we take your concerns seriously, and we are committed to addressing them promptly. We will investigate the issues you've raised and take appropriate measures to ensure that similar incidents do not occur in the future.
If there's anything specific you would like to share or if you have any further concerns, please don't hesitate to reach out to us. Your satisfaction is our top priority, and we are here to assist you in any way we can.
Thank you for your understanding and patience as we work to resolve this matter.
Do not trust. Ordered £96 if items
Ordered £96 if items, not yet received. Tracking number does not work. Customer service email just sends automated probably AI generated response saying use tracking number. Trying to get refund, impossible. Will try via credit card company
12 marca 2025
Opinia niezależna
Odpowiedź od Walkonbeach
Dear FUL-1080, thanks for taking the time to review your experience. We would like to apologize for any inconvenience or dissatisfaction this may have caused.
We sincerely apologize for any inconvenience you have experienced with our logistics services. Your feedback is important to us, and we are committed to addressing your concerns promptly.
We understand the frustration that delays or issues in the delivery process can cause, and we want to assure you that we are actively investigating the situation. Our team is working diligently to resolve any issues and improve our services.
In the meantime, we appreciate your patience and understanding. If there's anything specific you would like us to look into or if you have any additional details to share, please feel free to provide more information. We are here to assist you and ensure that your future experiences with our logistics services are smooth and reliable.
For issues concerning orders and purchase, please contact: service@walkonbeach.co.uk
Thank you for bringing this matter to our attention. We value your business and are dedicated to making things right for you.
Will never buy from them
Will never buy from them. They want you to not return items and product wasn’t sized right and basically told me they would only refund 50% and to keep a product I can’t wear. That’s stealing , they’re not a reputable company.
17 marca 2025
Opinia niezależna
Odpowiedź od Walkonbeach
Dear Katherine prien, thank you for taking the time to review your experience.
To simplify and shorten the return process, we usually offer several options for return/exchange. Moreover, our customer service team is striving to respond to customers' requests and resolve any issue in a timely manner. We will keep working hard. It is always a pleasure to welcome you back to our website soon.
Thank you again for your support! If you need any further assistance, please contact us.
Order did not arrive.
Ordered a Tankini.on 5th March 25. Today it's the 15th March. No Tankini. I did get a response from my first email asking where it was but still nothing. Tracking number doesn't work. I am £38 down and no sign of my order. I want to cancel but have no idea how to do this! I am upset as needed the Tankini for my holiday. Don't waste your money with this company.
15 marca 2025
Opinia niezależna
Odpowiedź od Walkonbeach
Dear Marina Swift,
We sincerely apologize for the delay and any frustration this has caused, especially since you needed the Tankini for your holiday. We understand how disappointing this situation must be.
Could you please provide us with your order number so we can investigate this immediately? If the tracking number is not updating, we will contact the shipping carrier on your behalf to get more information. If you prefer, we can process a refund or resend the item as quickly as possible.
Please reach out to our customer support team at service@walkonbeach.co.uk so we can resolve this for you as soon as possible. Your satisfaction is important to us, and we truly appreciate your patience.
Thank you for your understanding and patience.
Nice quality tankini
The tankini was very nice quality and a pretty colour. It took about 16 days to come, which wasn't a problem for me. I'm only giving 3 stars as it's unclear where this company are based, despite the .co.uk URL. Also there was no returns note in the parcel, so I suspect returns may be hassle. Walkonthebeach- you need to be more transparent about where you are and how you process returns.
6 marca 2025
Opinia niezależna
Odpowiedź od Walkonbeach
Dear JulieP,
Thank you for taking the time to share your feedback and for your kind words about the quality and color of the tankini – we’re so glad you liked it! We also appreciate your patience with the delivery time.
Sorry that we don't put return labels within packages currently as we stated on our website. And to make up for that, we do provide other friendly options to simplify and shorten the return process, on the premise of ensuring the rights of our customers. What's more, only with the necessary information as requested can we fulfill the refund. We would always try our best to optimize the procedure. We will keep making progress and presenting better products and services in the future.
Looking forward to seeing you again soon!
DO NOT USE !!!
WalkOnBeach is highly suspect so I strongly urge people not to spend their hard earned money here and to shop elsewhere with a reputable UK company.
My order finally arrived some 3wks after it was placed with a UK shipping address on the label as follows:
PO Box 4168, Reading, Jinhua, RG8 6ED.
NOTE: For those who do not know, Jinhua is a prefecture-level city in the central Zhejiang province in eastern China so you can draw your own conclusions on this point!
On seeking to return several items to them which were unsuitable, they advise I must cover the cost of returning these to an address in Elizabeth, New Jersey, USA. As noted in at least one of their TrustPilot replies, however, they state publicly that they are a UK-based online store and that besides their UK warehouse they do not have other warehouses elsewhere including the US. Why then are they stating returns must be returned to a US address which they have failed to provide?
Laughably this company has offered a 30% refund on the purchase price of the four items I wish to return which on principle I am not inclined to accept so I intend to counter their proposal. While I wait to see how this plays out I strongly urge people to shop elsewhere.
UPDATE 20th March 2025:
OK so after endless emails I finally managed to secure a refund of 85%. I therefore strongly urge people to stand firm and not to settle on the measly 30% they'll initially offer if you agree to keep the items which is madness as you clearly want to return them as they're not suitable!
Please don't fall for their bulls**t as this company is fraudulently saying it offers full refunds which they clearly do not!!
6 marca 2025
Opinia niezależna
Odpowiedź od Walkonbeach
Dear BooBoo,
Thank you for sharing your feedback, and we sincerely apologize for the confusion and frustration you’ve experienced with your order and return process. We understand your concerns, and we would like to address them directly.
While we are a UK-based company. Except the warehouse in UK, we do have other warehouses elsewhere and we do work with international partners to ensure a wide range of products and efficient delivery options. This is why some of our logistics and returns processes may involve international addresses, such as the one you mentioned. However, we recognize that this has caused confusion and inconvenience, and we are actively reviewing our communication and return policies to make them clearer and more transparent for our customers.
Your feedback is invaluable to us, and we are committed to improving our processes to provide a better experience for all our customers. We hope to have the opportunity to regain your trust and address your concerns fully.
Thank you again for bringing this to our attention.
Very disappointed
I really wish I didn't purchase from this company. Placed order on 24th Feb, thought I'd check the progress of my package. Tracking number doesn't work, emails bounce back as undeliverable. Very odd and slightly concerning. I've reached out on Facebook and TikTok. No reply on Tok, FB messages very vague e.g "I will check". No pleasantries, no apologies, no info. Still waiting for the item to arrive and I pray I like it as return may be even more difficult.
I'm absolutely gobsmacked about the poor customer support. So far it doesn't instill any confidence that it's actually a legit company. I hope it is as they took my money but goodness me- whoever is in charge needs to have a deep look into service they offer paying customers. I've never had such a bad experience with any online business.
4 marca 2025
Opinia niezależna
Odpowiedź od Walkonbeach
Dear Kat Lee,
Thank you for sharing your feedback, and we sincerely apologize for the frustration and concern you’ve experienced with your order and our customer service. We completely understand how disappointing and unsettling this must be, and we deeply regret that we have not met your expectations.
We are currently investigating the issues with your tracking number and email communication to ensure this does not happen again. Additionally, we are reviewing our customer service processes to improve responsiveness and ensure that all inquiries are handled promptly and professionally.
Your feedback is incredibly important to us, and we are committed to making significant improvements to provide a better experience for all our customers. We hope to have the opportunity to regain your trust and serve you better in the future.
Beware returns!!
Beware their return policy. Returned items are to be posted to USA! Very costly. I don’t think my order arrived from the states, there was a UK address on the label, very odd. When I mentioned this, they then offered a 50% credit and I keep the items. Items did not fit well. Will not be shopping here again.
27 lutego 2025
Opinia niezależna
Odpowiedź od Walkonbeach
Dear Hazel Cullen, thank you for your feedback.
We're an online store based in UK. Except the warehouse in UK, we do have other warehouses elsewhere like USA. Meanwhile, we stick to uniform standard to guarantee the quality, no matter where the suits come from.
Thank you again for your support! If you need any further assistance, please contact us.
Avoid!
Do not fall for this company, there is no clear indication until after you have ordered that the items are probably coming from China and are going to take weeks if arrive at all. Unable to track order as they indicate either. Can see will be applying for a credit card chargeback on this one. Mis- leading information on location (makes out GB) and delivery.
UPDATE 4 March -2 weeks later still NOTHING received. BEWARE
20 lutego 2025
Opinia niezależna
Odpowiedź od Walkonbeach
Dear Sarah Rowlands, thank you for your feedback.
We’re very sorry to hear about your experience and any confusion regarding our shipping process. We strive to provide clear information about our delivery timelines and tracking process, and we regret that it did not meet your expectations.
We're an online store based in US. Except the warehouse in US, we do have other warehouses elsewhere like China. Meanwhile, we stick to uniform standard to guarantee the quality, no matter where the suits come from.
Our shipping times can vary depending on the destination, and we work with international warehouses to ensure a broad selection of styles at competitive prices. We apologize if this was not communicated clearly during checkout. Tracking details are provided via email once the order has been processed, but if you are experiencing any difficulties, our customer service team would be happy to assist you.
If you need any further assistance, please contact us.
Odpowiedź od Walkonbeach
Dear Tamara & Allan, thank you for bringing your concern regarding our transportation times to our attention. We sincerely apologize for any inconvenience this may have caused you.
We are committed to providing the best service possible and are actively reviewing our transportation processes to identify areas where we can improve and expedite delivery times.
Your feedback is invaluable to us, and we appreciate the opportunity to address your concerns. Please rest assured that we are working diligently to ensure a more efficient and timely transportation service in the future.
If you run into any issues, feel free to drop us an email at service@walkonbeach.co.uk
AVOID. Beware the return costs!!
Beware the return costs!!
I had the same experience as many others on this site.
There was no indication on the website (co.uk) that returns would have to go back to the US (cost the buyer approx. £20).
I was offered a 30% refund, which I accepted as returning the items was not straightforward.
Although the tankini I bought is fine, it is not worth the hassle and stress of the experience, and I'm not going to enjoy wearing it as it will simply remind me that I felt scammed.
12 lutego 2025
Opinia niezależna
Odpowiedź od Walkonbeach
Dear June H, thank you for taking the time to share your concerns regarding our return policy. We genuinely understand your dissatisfaction and appreciate your feedback.
Ensuring customer satisfaction is paramount to us, and we take all feedback seriously. We will carefully review your points and assess our return policy to ensure it aligns with our commitment to providing exceptional service.
If you have any further questions or suggestions, please don't hesitate to reach out. We are here to address your concerns and improve our services to better meet your needs.
Once again, we appreciate your feedback and look forward to serving you better in the future.
This company is a scam
This company is a scam. They sent me the wrong garment and refused to swap it, simply palming me off with endless requests for photos.
DO NOT BUY ANYTHING FROM THIS COMPANY.
14 lutego 2025
Opinia niezależna
Odpowiedź od Walkonbeach
Dear Claire Wright，we’re very sorry to hear about your experience. Providing quality products and excellent customer service is our top priority, and we regret that you feel let down.
If you received the wrong item, our team should have worked efficiently to resolve the issue for you. The request for photos is part of our standard process to ensure we can quickly assess and correct any mistakes. However, we sincerely apologize if this caused frustration.
Please reach out to us at service@walkonbeach.co.uk with your order details, and we will do our best to assist you and find a satisfactory solution. Your feedback is invaluable to us, and we appreciate the opportunity to make things right.
Returns at your own cost to USA!
Fine if you don’t need to return! (Although the sizes/shapes can be a little crazy…)
Ordering from a .co.uk website offering “easy returns” you don’t expect the return process to actually be:
1) email customer services with a list of what you want to return
2). Be told you have to post to Boston USA at your own expense.
3) Agree to that - told you need to send photos of each item showing the hygiene sticker still in place
4) sent photos - offered 30% refund without having to send items. Declined
5) offered 50% refund. Declined
6) offered 70% refund
To be fair once I’d accepted 70% the refund came immediately
This is anything but an easy return and I don’t believe is legal, nothing suggests return is to USA. If I had the energy and didn’t want some money back I’d fight it, someone please do!
13 lutego 2025
Opinia niezależna
Odpowiedź od Walkonbeach
Dear Kmf，we’re sorry to hear that your return experience did not meet your expectations. Our goal is always to provide a smooth shopping experience, and we regret any confusion regarding our return policy.
We do our best to clearly outline our return process on our website, including the return location. However, we understand that international returns can be inconvenient, and we truly appreciate your feedback. We will review our policies to ensure they are as transparent and customer-friendly as possible.
If there’s anything further we can do to assist you, please don’t hesitate to contact our customer service team at service@walkonbeach.co.uk. We appreciate your time and your business.
Walkonbeach cute stuff
Walkonbeach cute stuff, I received one item with a hole in it, the other was to small ( they run small) I reached out to customer service and no help. They have sent me the same email over and over, at least 9 times. With no resolution not even for the one I want to return because it is to small. See email below
Service WalkonBeach
Jan 17, 2025, 5:04 AM (12 days ago)
to me
Nice day,
So sorry about this.Please accept our sincere apology.
We appreciated your cooperation about pictures.
But would you mind doing us a favor ? We would like some a clear resolution pictures of the shipping label, the sticker and barcode on the transparent plastic bags and the wash label on that item to confirm the problem. At the same time, was the outermost packaging damaged ,opened or wrapping Scotch tape？If so, Could you also take picture?
We hope you can provide us with the pictures we need to confirm the problem. If the problem is confirmed, we will be happy to provide you with compensation.
Sorry about this again , we will keep improving and try our best to satisfy our customers.
Thanks once again for your support and your cooperation.
Please feel free to contact us if you have any doubts.
Very frustrating!
29 stycznia 2025
Opinia niezależna
Odpowiedź od Walkonbeach
Dear Lisa Sidmore，we sincerely apologize for any frustration this situation has caused. Our intention is never to inconvenience our customers, and we truly appreciate your patience.
The reason we have requested the photos multiple times is to follow our quality control and return policy procedures. These images help us verify the issue with the item and ensure that we can provide the best resolution for you. We completely understand your frustration, and we want to resolve this for you as quickly as possible.
Once we receive these, we can confirm the issue and proceed with the best solution for you. We truly appreciate your cooperation and patience, and we are committed to improving our service.
Please let us know if you need any further clarification, and we will be happy to assist you.
BE WARY: Returns have to be sent to USA
As other reviewers have said please be wary of using this company. You have to pay for the returns which they state on their UK website but their returns policy doesn't clearly state that returns have to go back to the USA. The sizes are larger than expected.
PLEASE take care when using this site.
25 stycznia 2025
Opinia niezależna
Odpowiedź od Walkonbeach
Dear CN,thank you for your feedback. We sincerely regret any confusion regarding our return process.
While our website does mention that return shipping costs are the customer’s responsibility, we understand that the return location may not have been as clear as it should be. Our warehouse for returns is based in the USA, and we are continuously working to improve the clarity of our policies to avoid any misunderstandings.
Regarding sizing, we truly appreciate your input. We aim to provide accurate size charts, but we will take your feedback into account to improve our product descriptions.
If there’s anything we can do to assist you further, please don’t hesitate to reach out. We value your experience and are always looking to improve.
Absolutely avoid!
The website suggests a UK address, but they say it’s from the USA. This is what they wrote when I asked to return my item:
Hi,
Thanks for your email. I will try to help.
What size do you usually wear? Could you please tell us which part doesn't fit or why you don't like it? It helps us to know the best of our products so we can work toward improvements.
Let me show you return instructions first:
1.We gladly accept unworn,undamaged, unwashed items with original labels attached (the hang tag and transparent package).Please note that your returned product is required to be quality inspected after it is received in the warehouse. Once the returned item has been detected as used or worn, we can not issue a refund for it.
2.Please take pictures of swimwear underwear Stickers. No Stickers or affect the secondary sale, no return.
3.We currently are unable to offer a free returns service, so return shipping must be made at your own cost.Remember to give us a tracking number within 7 days after you receive the return address we provided. Otherwise, we are afraid that we will not accept returns and no refunds.
4.We are happy to refund the price of item/s you returned (not including shipping fee as we had shipped it) after receiving the parcel and checking. So, to ensure a successful return, please return using a standard shipping service that provides tracking.
5. Our warehouse is located in Secaucus, NJ 07094, USA. You can check the freight to this city on the official logistics website. Given the inconvenience of returning to the US, we are happy to offer you a partial refund as compensation if you are happy to keep the item.
If you are sure of the above info, we will show you the return address and product info. Please don't ship to the address on the package bag you received.
Additionally, we also provide another option. Would it be a considerate solution that we offer you a partial refund 30% of the items which you want to return as compensation and you keep the items?
Waiting for your reply.
24 stycznia 2025
Opinia niezależna
Odpowiedź od Walkonbeach
Dear Kim Dorian-Kemp,thank you for reaching out. We appreciate your patience.
Our website may display a UK address for certain business operations, but our warehouse and return processing are based in the USA. That’s why returns are handled through our facility in Secaucus, NJ.
Regarding your return request, we want to make the process as smooth as possible. As outlined in our return policy:
Items must be unworn, undamaged, and returned with all original labels.
Return shipping costs are the customer’s responsibility.
Once we receive and inspect the returned item, we will process your refund (excluding the original shipping fee).
Given the international return process, we also offer an alternative: If you prefer to keep the item, we can provide a 30% partial refund as compensation.
Please let us know how you’d like to proceed, and we will be happy to assist you further.
Avoid!!
Avoid!!! This site is a scam!!! Very poor quality, condition not as described sizes are huge. Even though returns are described as 'easy' they are anything but easy, they try to get you to return to an address in New Jersey USA at your own expense. They are not located in the US. Then they try to offer you a partial refund to keep as much of your money as possible.
21 stycznia 2025
Opinia niezależna
Odpowiedź od Walkonbeach
Dear customer,we’re truly sorry to hear that you were not satisfied with your purchase and return experience. Customer satisfaction is very important to us, and we regret any inconvenience caused.
Our return policy is designed to be as transparent as possible, and while we do operate globally, our returns are processed through our warehouse in New Jersey, USA. We understand that international returns can sometimes be inconvenient, which is why we offer a partial refund option as an alternative.
We’d love the opportunity to make things right. Please let us know if there’s anything we can do to assist you further. Your feedback is valuable, and we will use it to improve our services.
Such entertaining E mails from this company, laughs all round
Whatever you do, DO NOT buy from walkonbeach.co.uk. They are NOT a UK company. I got caught out, like everyone else on here. I ordered 2 tankinis size medium as their website says that's a size 12, not by any other name it isn't! Ohh how I wish I could fit into either of them, but those days are sadly long gone, maybe when I was 10!!! Both of them were way too small, one worse than the other. Since I have received them, I too have had the e mails going back and forth, each one offering me a higher refund than the last. We are up to 70% now, and I can keep my goods. I have refused.
Luckily (I hope) I paid on a credit card so I have opened a dispute with them I have sent them all their e mails, my reply's and some very funny pics of me showing how small these tankinis actually are!! I have informed Walkonbeach of this, but it seems to make no difference to them.
What annoyed me too, was that they offered 15% off, but the postage (from Reading BTW) was the exact same price, so that was a waste of time. I am prepared to send them to the States, but they are refusing to give me the correct and full postal address for them, and yes, it is extremely cheeky to ask the customer to pay for shipping when we've all already paid once to receive useless goods!
They know exactly what they are doing, they employ delay tactics, they only send me one e mail a day, in the hope that I shall get frustrated and 'give in' to them NO CHANCE!!!
My dispute with them is also on going, and I will also probably end up selling my items on Vinted like everyone else on here LOL!
It's a typical BUYER BEWARE, I do think it's wrong that they can have a UK website address, you get better service and goods on TEMU and Shein!!!
16 stycznia 2025
Opinia niezależna
Odpowiedź od Walkonbeach
Dear Miss Bassett,we sincerely apologize for the experience you’ve had with your order. We deeply regret that the items did not meet your expectations and for any inconvenience caused by our communication process.
We understand how frustrating it can be when sizing does not match expectations, and we are working to improve the clarity of our size guides to ensure a better fit for our customers. Regarding your refund concerns, we acknowledge your feedback about the process and are actively reviewing our policies to provide a more seamless resolution experience.
We truly appreciate your patience and understand your disappointment. To resolve this matter promptly, we encourage you to reach out to our customer support team directly at service@walkonbeach.co.uk so we can provide more detailed assistance. Additionally, we take your feedback seriously and will address the concerns you’ve raised with our team to prevent similar issues in the future.
Thank you for sharing your experience, as it helps us to identify areas where we need to improve. Please know that your satisfaction is important to us, and we are committed to making things right.
Item out of stock, I was refunded straight away!
I bought a swimming costume online from walkonbeach.co.uk thinking it was an English Cie (.co.uk), however this Cie seems to be based in the USA. I bought a swimming costume on the 2nd of January and after 6 days I had no news of the shipping. I contacted them via email and they told me that the item I ordered was out of stock. I requested a refund which I got on the 8th of January. Therefore, I am very pleased with the Customer Service that you can trust. The only thing is to check your order on their website to see if it has been shipped or not.
8 stycznia 2025
Opinia niezależna
Odpowiedź od Walkonbeach
Dear Rosalie, thank you for sharing your experience with us. We truly appreciate your understanding and patience throughout the process.
We’re glad to hear that our customer service team was able to address your concern promptly and process your refund to your satisfaction. Providing trustworthy and efficient service is a top priority for us, and your feedback reaffirms our efforts.
We also value your suggestion about checking order updates on our website, and we’re constantly working to improve our communication and ensure smoother experiences for our customers.
Thank you for giving us the opportunity to serve you, and we hope to provide you with an even better experience in the future.
Beware of sizing.
Beware of sizing.
The swimsuit itself was nice quality and the fit would be okay if the sizing was right. It was a sway tankini and bottoms.The sizing is completely wrong. I am Australian size 16/18 and I ordered a 2XL thinking this would fit. It was way too small, the 2 XL would be the equivalent of a size 12/14.
Customer service was okay but not the easy excellent service we get in Australia. They wanted pictures of the swimsuit (I didnt remove any tags and put it straight back in the bag when I saw it was too small). I asked for a refund via email and they wanted me to ship it back to America and then they would decide if I get a refund or not. They also offered 30% discount if I showed photos.
I ordered this for a holiday and couldn’t organise all of this in time. I ended up giving it to my daughter and not swimming on my holiday as I had no bathing suit I was comfortable wearing. I really wanted the sway tankini.
Very disappointed.
3 stycznia 2025
Opinia niezależna
Odpowiedź od Walkonbeach
Dear TW,Thank you for taking the time to share your feedback with us. We are truly sorry to hear about your disappointment with the sizing and the inconvenience you faced during the return process.
We understand how frustrating it must have been to receive a product that didn’t meet your expectations, especially for such an important occasion as your holiday. While we strive to provide accurate sizing information on our website, we recognize that international sizing variations can sometimes cause confusion, and we will take your feedback into account to improve clarity.
Regarding the return process, we apologize for any inconvenience caused. We aim to make the process as seamless as possible, but we understand that shipping items internationally can sometimes be a challenge. Your feedback helps us identify areas where we can improve, and we will review our return policies to better accommodate our customers' needs in the future.
We are sorry to have let you down and would like to offer a discount or alternative solution for your next order as a gesture of goodwill. Please feel free to reach out to us directly so we can assist you further.
Thank you again for your feedback, and we hope to have the chance to provide you with a better experience in the future.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.