Volksmaster Recenzje 

593
Wynik TrustScore: 4.5 na 5

4,7

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Very fast and professional turn around from a coolant system pressure test to the installation of the new water pump. The staff are friendly and happy to help. I will definately be coming back when i... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Refreshingly down to earth professional service. My first visit ahead of expiry of a VW service plan. Already booked in again for other items. Also appreciate the car's VW Service record can be update... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Booked my car in for a service and MOT. First time at Volksmaster after a recommendation and I was not disappointed! Amazing friendly service throughout, kept up to date, clear advice on work comple... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

During a recent car service for my VW Golf at another provider I was informed that I needed some work done by a VW specialist and was pointed in the direction of VolksMaster Oldham. Bringing it i... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Warsztat samochodowy
  2. Blacharstwo samochodowe
  3. Naprawa karoserii samochodowych
  4. Renowacja pojazdów
  5. Naprawa samochodów
  6. Inspekcje samochodów

Napisane przez firmę

Welcome to Volksmaster – Your Trusted German Car Specialists Volkswagen, Audi, BMW, Mercedes, Mini, Seat, Škoda & German Car & VAG Specialists We’re a family-run business known for expert servicing, transparent none premium pricing and thousands of happy customers. With four branches in Oldham, Bury, Heywood and our Van Centre in Oldham, we specialise in German vehicle servicing and repairs In Oldham, Bury, Heywood & Manchester Areas. Our expert technicians, with 30+ years of experience, ensure top-quality maintenance, repairs and MOTs for all makes and models. Confidence in Quality – That’s the Volksmaster Promise.


Dane kontaktowe

4,7

Doskonała

Wynik TrustScore: 4.5 na 5

593 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

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Odpowiada na 100% z negatywnych recenzji

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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,7

Wszystkie recenzje

(593)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 315

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

What a place!

What a place!

The service and advice in relation to my Audi TTS has proved invaluable. Everyone is so friendly, approachable and knowledgeable. Alicia on reception was amazing keeping me informed and up to date with what was happening with my car. She took the time to explain things properly in a professional and friendly manner. I will only use VolksMaster (Bury) to look after my car. I even took them in some chocolates to say thank you. Brilliant work. If you want somewhere trustworthy and good value you can’t go wrong with them.

14 maja 2026
Opinia niezależna
Logo Volksmaster

Odpowiedź od Volksmaster

Hi David, thanks so much for taking the time to leave us a 5-Star review. We are pleased you were happy with our services and have passed your feedback onto the branch, they are overjoyed! Nice wheels by the way :)

Oceniono na 5 z 5

Excellent Service

Excellent service as always from the lovely people at Volksmaster Bury. Their "pick up & delivery" service is a real plus & the communication at all levels is very good.

5 maja 2026
Opinia niezależna
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Odpowiedź od Volksmaster

Many thanks for the 5-Star revioew and great comments :)

Oceniono na 5 z 5

Really positive experience

Really positive experience, really friendly and helpful staff, and all in all can’t fault the work they did on my car body repair! Definitely recommend

5 maja 2026
Opinia niezależna
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Odpowiedź od Volksmaster

Many thanks for taking the time to leave this great feedback and 5-Star review! :)

Oceniono na 5 z 5

Had four wheel alignment done,great…

Had four wheel alignment done,great service and excellent staff.be back soon for air con regass.

5 maja 2026
Opinia niezależna
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Odpowiedź od Volksmaster

Thank you so much for the 5-Star review - We are pleased you were happy with our services :)

Oceniono na 4 z 5

Very thorough and polite service and…

Very thorough and polite service and always keep the customer informed.
Ashton Rd Garage.

1 maja 2026
Opinia niezależna
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Odpowiedź od Volksmaster

Hi Terry! We are pleased you were happy with our services, thanks for taking the time to leave a 5-Star review :)

Oceniono na 5 z 5

Regular customer

Regular customer. Always the great service

1 maja 2026
Opinia niezależna
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Odpowiedź od Volksmaster

Many thanks for the 5-Star review, Bradley :)

Oceniono na 5 z 5

Always a friendly and professional…

Always a friendly and professional welcome from the team at Volksmaster Oldham. This time they have gone over and above for me, I had an emergency whereby I could not secure my car, I took it in for a quick bit of advice and to book ASAP, they took in my car and made time on the day to fix and make it safe again. As ever a full debrief of the work done and ensuring I was happy with that before I left. Superb personal service and value for money.

29 kwietnia 2026
Opinia niezależna
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Odpowiedź od Volksmaster

Hi Rich, many thanks for the amazing feedback and 5-Stars. We are pleased you were happy with our services and appreciate the feedback :)

Oceniono na 5 z 5

Jordan and reception staff were…

Jordan and reception staff were knowledgeable and friendly.
The bodywork finisher and paint sprayer was very obliging and helpful.
The work done on my car was second to none - absolutely perfect.
Thank you for looking after me and my car. Highly recommend.

1 maja 2026
Opinia niezależna
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Odpowiedź od Volksmaster

Many thanks for the exceptional feedback and 5-Stars, Nikki! We are pleased you were happy with ourt services :)

Oceniono na 5 z 5

First class as always

First class as always. I've been visiting Volksmaster since moving to Bury in 2001, having owned a couple of VW Golfs, an Audi A5 and two Audi Q7s. Very knowledgeable and helpful and experts with these cars. This time the tailgate wasn't opening on my current Q7, and the night before my visit I had a problem with the sunroof too. Took it in, they put a new lock on the tailgate fixing that issue, and resolved the sunroof problem FOC. First class & highly recommended. Prices always reasonable considering the level of expertise provided.

29 kwietnia 2026
Opinia niezależna
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Odpowiedź od Volksmaster

Hi Brian, wow what an amazing review! Thanks so much for your custom over the years as well as the great comments and 5-Star review :)

Oceniono na 5 z 5

Really pleased as always with the price…

Really pleased as always with the price service and honesty of the guys at bury branch

28 kwietnia 2026
Opinia niezależna
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Odpowiedź od Volksmaster

Hi Craig, thanks for your 5-Star review and great comments! We are pleased you're happy with our services! :)

Oceniono na 3 z 5

Unmatched Experitse but careless speeding on test drive

The service was exactly what I needed. I needed a Turbo actuator replacement on 2.0 TDI. Everyone was quoting crazy amounts and was saying it would take them 6-7 hours to replace it for me and had to take the turbo out for it. Volkmaster did it in 2 hours. However they did speed in my car when they took it for a test drive. Wouldn't be bothered by it but I have a blackbox installed.

24 kwietnia 2026
Opinia niezależna
Logo Volksmaster

Odpowiedź od Volksmaster

Hi Hamza, we are happy to have resolved the issues your car was facing. I'm sorry to hear about the potential speeding, we are currently investigating this issue to find out what happened.

Oceniono na 1 z 5

Golf GTD

Golf GTD, attended garage knowing that the glow plug on number 4 needed replacing, I told them. Still they insisted that they run a diagnostic test, told them over the phone it didn't need it and just wanted the work completing. Wife turned up with the car this morning as I'm in work and they ran a diagnostic test only to find what they have already been told and what we knew. she was then told to change the plug would be £80 (no doubt plus vat, so £96) and we were being charged £60 for the diagnostic (that also would probably include Vat, £72) so for the grand total of £168 I would have one glow plug changed.
Back street garage charging Dealership prices. Unable to follow clear instructions and decide to do what they want to do at the customers cost. No doubt they will try and justify their actions in a response however the facts remain a £20 glow plug at £168 is a ripoff. Save yourself and Avoid!!!
Update- As if by magic my crystal ball was right..Justification from garage, only there is a flaw to their response they didn't deal with me, they dealt with my wife and yet they state I was the one who was angry? keep digging because it's just adding to my poor experience of using your backstreet garage.

24 kwietnia 2026
Opinia niezależna
Logo Volksmaster

Odpowiedź od Volksmaster

Hi Andrew, you have misunderstood every single step of the process, lost your temper and used it to make us look bad... First of all, we often carry out work without an investigation when our customer requests it. However, you did not request this, you advised that you have a warranty and wanted to claim under said warranty. No warranty company will pay for a repair without a diagnostic report, we made you aware of this and you agreed to go ahead with diagnostics. We even sent you a booking confirmation email which states this clearly as well as stating the price... which is £60 INCLUDING vat. We quoted you £64.02 including VAT to replace the glow plug, the genuine plug itself (Part number: 04L 963 319 E) is £32.52 including VAT. We added 0.3 hours labour, which is fair. Your warranty company rejected your claim and you didn't want to go ahead and became seemingly angry at us.

Edit: it's not magic, just facts. The booking confirmation was sent to your email address but you managed to miss that and fail to communicate with your wife. This is no fault of our own.

Oceniono na 5 z 5

Absolutely amazing service

Absolutely amazing service, took my vw to them and I cannot fault them at all, had a dsg service, picked her up not long after and they’d washed and vacuumed my car for me! Really good price aswell, was expecting to be charged alot more, definitely only using this garage in future

23 kwietnia 2026
Opinia niezależna
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Odpowiedź od Volksmaster

Many thanks for the great comments and 5-Stars, Katie! We are pleased you were happy with our services :)

Oceniono na 5 z 5

My car needed considerably more work…

My car needed considerably more work than I expected, but everything was clearly explained and I was kept fully updated on the costs throughout. The staff were friendly, helpful, and easy to deal with. The car was also cleaned before I collected it, which was a great touch. Excellent service.

22 kwietnia 2026
Opinia niezależna
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Odpowiedź od Volksmaster

Hi Harry, we understand car repairs can be stressful, especially given the unforeseen work. We are glad to have got the issues resolved and hopefully the next time we see you, it's for routine maintenace. Thank you for the 5-Star review :)

Oceniono na 5 z 5

First experience with VolksMaster…

First experience with VolksMaster (Heywood branch), they did a few thousand pounds' worth of work on my car, initially it was in for just a full service and MOT but this escalated after they identified some critical work that needed carrying out, no doubt saving me time and money in future.

They supply a video with walk-around showing any issues and briefly explaining the reasoning. These additional items are then clearly sent in a breakdown invoice via email where you can tick on the additional work you want doing, along with the price. Once authorised the team can get on to it while the car is still with them.

I had one misunderstanding with them but it was addressed, they were very responsive and reasonable.

Car was returned washed and lightly vacuumed, though the vac was fairly cursory - large bits still on seats and the boot wasn't touched. It's a bonus most garages don't offer, but worth noting given they advertise it.

I'd use them again, I haven't driven my car yet - it just arrived back but I'll likely take it there for regular servicing in future if everything is as it should be after driving it a few hundred miles.

17 kwietnia 2026
Opinia niezależna
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Odpowiedź od Volksmaster

Thank you for choosing VolksMaster Heywood for such a significant amount of work on your car. We truly appreciate you trusting us with your MOT, service, and the subsequent critical repairs.

It’s great to hear that you found our video walk-around and digital authorization process helpful; we aim to make the repair process as transparent and seamless as possible so there are no "hidden" surprises. We also appreciate your patience regarding the misunderstanding we encountered. We believe the true test of service isn't just when things go perfectly, but how we handle things when they don’t, so we’re glad we could resolve that to your satisfaction.

Thank you also for your honest feedback regarding the valet. While we include this as a complimentary "thank you" to our customers, we clearly missed the mark on the vacuuming this time around. We’ve shared your comments with our valeting team to ensure we’re more thorough across the board—including the boot!

We look forward to hearing how the car feels after you’ve put a few hundred miles on the clock. If you need anything at all as you get back on the road, please don't hesitate to reach out.

Oceniono na 5 z 5

Smiley reception

Smiley reception. Kept informed on progress. Latest video diagnostics gives assurance. Vehicle returned after wash and vac.

16 kwietnia 2026
Opinia niezależna
Logo Volksmaster

Odpowiedź od Volksmaster

Thank you for the 5-Star review and great comments, Stuart. We are pleased you were happy with our services :)

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