Vodaphone 

Wasted 2 hours on to phone to Vodaphone to no avail to solve a problem will be moving back to EE as soon as possible

I had avoided the Stroud shop for a few years because of the staff, even though my contract had run out well before Covid. Having decided that I had to sort it and maybe get a different deal I went in with trepidation. I needn't have worried. I was met by Tom who was filling in from the Gloucester branch. He explained the changes and actually listened and understood what I needed. He understood that because I lived in a valley with no signal I only needed a phone when I went out and I would make do with a basic package. He got the best plan sorted for me and the whole experience went far better than I could have hoped for. Thank you Tom.

Took an hour to set up a new contract. Then received an email with an activation date that didn't suit us. Phoned to change the date because they said I could, then they said they couldn't. Then they said they had, then they said they hadn't. Almost 3 hours so far to sort this out.

I upgraded my mobile phone yesterday at the store in Westfield’s Stratford. The service was exceptional. The young lady that served me was very helpful and knowledgeable about the phone I was purchasing. However, I had second thoughts about the new phone and returned it to Vodaphone this morning. I went into the Vodaphone store at Bishopsgate this morning to sort this out. The guy that helped me my also very good and dealt with my problem efficiently and put me on the
Simm only deal I requested. Very pleased with the service I received from Vodaphone. My only complaint would be that it is very difficult to speak to a person (hate having to go through TOBI)

went into Vodaphone merry hill on Saturday 22nd July spoke to Lewis - he was highly recommended, went through all options for a sim deal was thorough and I left feeling listened to and after being with EE for 20+ years I felt like a valued customer now with Vodaphone
Please ask for Lewis he is brilliant!!

James from the Sutton in Ashfield. Customer service was brilliant and he helped my grandmother with upgrading her phone. Knew what he was talking about and very helpful.

Very bad customer service and very hard to cancel broadband

Once again visited in store - because after my long telephone call with Voda customer service, saying credit check cleared and could order my phone, because I did not want to pass bank details to a "Person who was added to my accont" I went onto the store this afternoon to do the order. Vodaphone your system would not let the Manager confirm my order saying failed credit check - I let her see my credit report 999 Excellent. Even the manager couldnt understand but could not over ride the system. The people working in these shops must be under constant sales figure prese
seure which definitely wont be helped by your outdated system .

I was not ordering a £1000 or more Iphone - I was jusy updating my phone as my EE contract runs out soon, and decided new phone and contract. The manager of the shop is lovely patient, and no pressure to the customer. Well done her.

Everytime I complain about Vodaphone. I am told to go on social media. This is insane. I have tried to upgrade my phone for a week and unable to get any sense from them. My order number is 0000000308737659. This was placed a week ago. Yet no one at Vodaphone complaints knows anything about it and the sales team never answer the phone.

Paid for upgrade service. Didn't work at higher speed promised, over a week.
Then told I was wrong, definitely wasn't!
Then pestered for equipment back I didn't have.
Loads of effort dealing with customer services who closed my complaint case due to giving me less than one day to respond. I didn't see the email..... case closed 😡
Pointed this out, no reply or apology. Going elsewhere when contract up in November.

Switched from Sky Broadband to Vodaphone because they stated they could provide more powerful WIFI coverage as well as better download and 500 mb. I get 13 mb if I'm lucky, the WIFI router barely goes into the surrounding room, and can't even connect with any device on second floor. Absolutely useless. When you call them to sort, they just say there's no guarantee with their service and you can upgrage to fill your house full of extenders for nearly double the money. Total useless service and company - terrible service.

I would like to say a huge thank you to the really helpful young guy in the Horsham branch. He took the time to help me reset an older style phone for a friend who recently had a stroke and was struggling to answer his phone in time,as it only rang a few times before going to answerphone phone .
Kind and promptly sorted out the problem
Thanks again

What an awful underhand company!! They charged me roaming when I was in Guernsey!! How do they justify that. They can't blame Brexit for that.

This was after I had been into a vodaphone shop and the manager assured me I would not incur roaming charges.

At home their reception ( Surrey) is the worst that I have ever had from any company.

I cannot wait to leave.

Trying to cancel before I even finish signing up. Their website is designed by Tory gangsters. Impossible to cancel online. If they steal my money I may give up my pacifism. So tired of ripoff rich boys running everything ...

Absolutely shocking! After being on full fibre for over 2 years and paying for it, we moved to Vodafone who decided we were not entitled to this service and cut us off! We have had to ring numerous times and actually argue with the customer service team that we do have fibre and have been paying for the privilege for 2 years. They have sent out copper engineers as they didn’t believe us! A week in and we still don’t have any internet, they can’t tell us how long we will be without it and we’ve lost money as we’ve had to buy data for our phones and travel into workplaces when we were meant to be working from home. We’ve been told numerous different reasons why our internet wasn’t working by Vodafone customer services, from lightning strikes, crossed wires at the exchange and the house is the problem! Avoid at all costs the bafoon’s have no idea what they are doing.

My husband and I went into Vodafone in Kidderminster today in order to increase our telephone data capacity. Callum, one of the Customer Care advisors dealt with our request. He was very professionally, knowledgeable and personable. We ended with a great deal and had a lovely experience and conversation with Callum. Thank you Callum

I wouldn’t even give Vodaphone 1 star if I was able to. Cheapest certainly isn’t best. Staff giggling at you down the phone when you have a problem. Customer service is beyond dire. They are 100% only in it for the money. Worst company I have ever dealt with.

Technical after 6 hours on the phone x6 times
So I finally get a text saying they tried to ring
it never rings ! every thing is fine unless we hear from you !
then you have to start again and again and again and again on it goes .
app is busy
operators if you can get one runs through the same old crap time and time again.
NO ONE CARES
TIME TO SAY I CANT BE BOTHERED WITH THIS CRAP ANYMORE LET OFCOM FINE YOU FOR THE WORST CUSTOMER EXPERIENCE EVER.
INTERNET JUNK TOO SLOW
MOBILE SIGNAL RUBISH
LAND LIND DEAD FOR OVER 4 MONTHS
and all we get is some rubbish and lies posted after this message to make out you give a hoot .
BUT YOU CANT SOLVE ANYTHING

7th call another hour and it looks like success at last
will keep you posted .

CK Hutchinson is a Chinese-owned company.

This is surely just another attempt by the Chinese Communist party to insinuate itself into our telecommunications network with likely dire consequences for all of us.

It must not go ahead.